Everyone has shown above and beyond respect and care. Thank you so much.
Maureen B (Wife of Resident)
Good location so we can visit easily, the bedrooms are stunning and the staff are all fantastic.
C D (Granddaughter of Resident)
the care she received was exceptional, also we as a family were treated very kindly
C E (Granddaughter of Resident)
Nursing care is + FNC
Visitors welcome without appointment
Parking on-site
Watermead Rose Nursing Home has a Review Score of 9.9 (9.856) out of 10, based on 58 reviews in the last 2 years. Over all time Watermead Rose Nursing Home has 61 reviews.
Review from Rakesh B (Son of Resident) published on 9 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for taking time to write this comprehensive review and for your kind comments. Our staff are committed to supporting both residents and their families and we are so happy that you felt their genuine compassion. Thank you for entrusting us with the care of your father.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Daughter-in-law of Resident) published on 9 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your kind comments. We are thinking of you all. It was our pleasure to care for your lovely father-in-law.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kamini B (Daughter of Resident) published on 9 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Your review means so much for our team, thank you for writing it. We are so pleased you felt the team supported 'Kaka' with personal touches that made him feel valued and respected. Thinking of you all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Niece of Resident) published on 24 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for your kind review. We are delighted that you feel Watermead is a better place for your Auntie. It makes us happy that your Auntie and you are happy too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K R (Daughter of Resident) published on 19 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your lovely review and kind words. Our staff love getting to know our residents and spending time with them. We are delighted that the care we provide brings you such confidence.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey M (Wife of Resident) published on 5 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
A huge thank you for taking the time to write this heartfelt review. Our staff feel privileged to care for our residents here at Watermead Rose. We are delighted that you and your family feel valued as part of our Watermead family too. I will ensure our team of care and nursing staff read your review, as well as the wider teams who play their part in making Watermead a warm and welcoming environment. We are thrilled you feel our home is outstanding, thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C K (Wife of Resident) published on 5 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your positive review, it means a lot to the team to receive feedback. Thank you again for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H B (Power of Attorney of Resident) published on 13 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for taking the time to give us such a positive review it means a lot to the team to receive this feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Niece of Resident) published on 4 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for taking the time to complete our review detailing your experience of Watermead rose. I am so glad that it has been a positive experience for both you and your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Max A (Nephew of Resident) published on 29 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for your kind review and glad that you have had a positive experience of the care and environment at Watermead Rose Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Raymond L (Husband of Resident) published on 27 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for your lovely review. I am so pleased your experience has been so positive for both of you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C T (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for your lovely review it was a pleasure having your mum here at Watermead and look forward to welcoming her again soon
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P D (Friend of Resident) published on 15 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for this heartfelt review it has been a pleasure having him at the service and glad that that you and him have felt comfortable here at Watermead
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie S (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for your lovely review and taking the time to complete this and glad that your experience has been positive.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beatrice G (Resident) published on 14 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you for your lovely review of your continued experience of Watermead and we continue to want to encourage your feedback to support us in our continual improvement of the service
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Raj P (Son of Resident) published on 25 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for your positive review of you and your mother's experience at Watermead Rose. We are very pleased that the home has met your expectations and I will share this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shirley S (Granddaughter of Resident) published on 7 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you for taking the time to complete a review on your experience of Watermead Rose Care Home. The team at Watermead always strive to do their best for each individual. It is good to know that your experience of Watermead Rose was a positive one during a difficult time for you and your Nana.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Daughter of Resident) published on 7 October 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
We are so very sorry that you and your mother's experience of Watermead Rose fell below your expectations. As you are aware all concerns raised by you at the time were fully investigated by our internal team as well as by the local authority safeguarding team who took no further action. We have though taken your comments on board from our face-to-face meeting and we will use your review to continually improve the service we deliver for all our residents and their families. Once again, we are very sorry that the experience did not meet your expectations.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanne D (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you for your lovely review; I am glad your dad is settling in well and you are pleased with the care he is receiving.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G H (Friend of Resident) published on 30 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for your lovely review, the staff will I am sure appreciate your positive comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.856) out of 10 for Watermead Rose Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 58 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.856 for Watermead Rose Nursing Home is calculated as follows: ( (611 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 674 Ratings = 4.856
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Watermead Rose Nursing Home is based on 57 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 57 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Commissioning Home Manager
Joined: 2021
I started working in the care industry when I was 18, after developing a passion for care due to my mum needing regular hospital care when I was a child.
I have since worked in various different settings gaining skills and experience through each of these settings, including physical disabilities, learning disabilities and young people services.
In recent years I have been a manager of a complex physical disabilities nursing service where I was responsible for improving the CQC rating and then moved on to regional management.
I live with my partner and I have a daughter who is also a nurse in Leeds. When not at work I like long walks with my dogs and getting out and about in the countryside
