What types of Care is Butlers Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Butlers Mews Care Home - Avery Healthcare provide?

Independent Living Training, Sheltered Housing & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Butlers Mews Care Home - Avery Healthcare have?

There are 60 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Butlers Mews Care Home - Avery Healthcare?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Butlers Mews Care Home - Avery Healthcare to the centre of Rugby?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Butlers Mews Care Home - Avery Healthcare, Ridge Drive, Rugby, Warwickshire CV21 3FE

Review from Lynne M (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience

My mum arrived at Butlers Mews a few days ago. She has settled in exceptionally well and very quickly. The facilities are fabulous and she has already commented that everywhere is spotless, the cutlery is sparkling and the white linen tablecloths. All the staff are so welcoming, friendly and cheerful.

It has been a huge relief to me that mum has settled in so quickly and is being cared for by such lovely and caring staff including the management, who have been so supportive to me too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Friend of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience

On arriving at Butlers Mews we were greeted by the staff
The room was very spacious and clean
Had lunch with my friend which was well presented and tasty
All the staff chatted to my friend and made her feel at home
Returned two days later to have private dining with my friend her sister, my partner

and myself, The chef came and introduced himself and the meal once again was fabulous
After three days my friend felt at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Sister of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience

My first visit to Butlers Mews and I was very impressed with the facilities, food, friendliness of staff and general feel of the place. My sister seems to like her room but is still 'settling in'. Our private dining experience with 2 friends was lovely and the food, was delicious.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Danny J (Son of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience

It has been a huge relief to all our family to know our mum is in such a comfortable place and being looked after by genuinely caring and professional people, that includes both staff and management. It has made dealing with a difficult time so much less stressful. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan A (Wife of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience

Given what are fairly distressing circumstances for a loved one, the experience at Butlers Mews Care Home was exceptional. The home itself was kept spotlessly clean, lovely facilities, plenty of activities and generally a very happy atmosphere.
Although the above is very important, more importantly,

the care is wonderful. I witnessed wonderful attention and affection from young girls given to very elderly residents which was definitely above and beyond basic care.
As far as l was concerned, as a very regular visitor, nothing was too much trouble. They frequently laid a table especially for us, in what was the piano room, so that l could join my husband for tea as there obviously wasn't a place for me in the dining room. We were offered the use of equipment and facilities in the hair salon so that my son could do my husband's hair and beard. Finally, the manager and her deputy were a wonderful team, clearly very happy to be working with each other and the atmosphere came from the top.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward F (Respite Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience

I spent a 14-day respite in Butlers Mews. The staff, Carers/management were very attentive to my needs. I could not have asked for anymore. This is my second stay at this establishment as I had a 7-day respite here in July 2024 and the carers remembered me and my needs
I have Primary Progressive Multiple

Scleroses.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue M (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience

I was very worried about my mum going into a home as she has lived with me for many years and is a very nervous lady but she has a lot of respect for all the staff and has made lovely friends. She is still very nervous and doesn't like to be a problem when asking for help.
I can sleep at night knowing

she's in a great place.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear you can now sleep at night knowing Mum is with us here at Butlers Mews. We are very glad she is with us and that she has settled so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire C (Niece of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience

Staff were helpful when we arrived, they were very attentive to my auntie. We were taken to a quiet place to spend time together chatting. When she needed help, it was very easy to get hold of supportive staff to help her back to her room. Her wishes were listened to and the right support was given.

When we left, I spoke to staff and someone went back in to sit with her. It was a very friendly and inviting place to be in.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a positive review of Butlers Mews. We are so pleased to hear you found the staff very attentive, helpful, supportive and that your aunt's wishes were listened to. We all adore your auntie and hope to see you again very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane W (Friend of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience

We have visited our longstanding friend in Butlers Mews Care Home for two years. The home has a relaxing, warm and friendly environment. On our recent visit, our friend looked relaxed and happy. The staff are friendly and welcoming.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for leaving us such a wonderful review of our home. We are delighted to hear you feel the home has a relaxing, warm and friendly environment and your friend looked relaxed and happy. We hope to see you again very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Granddaughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience

First time using respite for Nan. Despite her nervousness about going in beforehand, she was instantly put at ease when welcomed by the staff. This is more like a five-star resort than a care home. Nan's health, overall, improved during her stay. Food is a bit "too nice" for the elder generation who

have a simpler taste. Staff are always smiling and do their utmost to keep residents engaged and happy.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a wonderful review of our home. We are so pleased to hear your nan's health was overall improved during her stay with us and that you found the home of a five-star resort standard. It was a real pleasure having your nan stay with us and we hope to see you all again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon T (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My mother came for respite care after a serious illness. The staff and managers were extremely caring and friendly both to Mum and to us and other visitors. We always felt welcomed and Mum always felt respected and cared for. The managers and staff related easily to each other and to visitors and residents

and clearly took their work seriously yet brought fun and joy to the residents. We are very happy to have spent time at Butlers Mews and would not hesitate to use the home again and recommend to others.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review of our home. We are so pleased that you found all our staff and management caring, friendly and that you always felt welcomed at Butlers Mews. We adored having your Mum here with us and really hope to see you all again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Grandson of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience

I have come to visit my nan today. She has not been this happy in a long time. What a fabulous place and the staff are absolutely amazing they really are. My whole family totally agree with me on this also. I will fully recommend this beautiful home going forward.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for leaving such a wonderful review of Butlers Mews. We are so delighted to hear how happy your Nan is and how amazing you find our home. We adore your Nan and look forward to seeing you all very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Sister of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience

Excellent facilities. Friendly staff. Good care.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful review. We are so pleased you found our facilities to be excellent, our staff friendly and our care good. We look forward to seeing you again very soon at Butlers Mews.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel V (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience

Butler's Mews Care Home is a wonderful care home. From the carers, housekeeping, caterers, managers, well-being coordinator to the maintenance man, you are obviously selecting extremely caring staff who make a real effort to connect with residents and visitors. It makes a real difference by creating

a welcoming community feel to home. Thank you so much!

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful five-star review. We are so pleased to hear you find our home wonderful and our team extremely caring, we absolutely adore all of our residents and it's a real pleasure getting to know all their loved ones. Butlers Mews really is one big family and thank you for being a part of it with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience

All good except food.
Advertised as a la carte. But not.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Daughter-in-law of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience

My Mother-in-law is a largely bedbound resident at Butlers Mews. She has been at the care home since February. The carers at all levels have been polite and friendly to my husband and I. To my Mother-in-law they have been professional. I feel she is safe, comfortable, and generally well cared for -

what more can we ask? The staff's patience seems boundless.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful review. We are so pleased to have your Mother-in-law with us here and that you feel she is safe, comfortable, and well cared for. It's our absolute pleasure being able to support families with the transition into Butlers Mews and be able to be on hand with anything you need. We look forward to seeing you again very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Son of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience

An excellent care home, with wonderful caring sensitive staff. It has given my mother the support and security she needs and we are all very grateful for the positive attitude of all the people involved in Butlers Mews.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews. We are so pleased to hear you find our home and staff excellent and are pleased you feel she has the support and security she needs. It really is our pleasure having your mother with us and getting to know you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary S (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience

My mother arrived at Butlers Mews Care Home earlier this week after having had a stroke and being given 48 hours. Every single member of staff that we have met in the last few days has been amazing! When it is such a stressful time for relatives, it is so nice to have such patience and understanding

when sorting out issues that inevitably arise. The management of Butlers Mews has gone out of their way to make my 93-year-old mother settle as fast as possible whilst ensuring my father, aged 94, is happy too. The assistant managers have answered questions and been ready at hand in a practical way to sort out issues. The care staff are phenomenal people. What a great team! Thank you.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for such a wonderful five-star review of Butlers Mews. We are so pleased you are happy with all the team here. It's a real pleasure having your mum and dad both here with us. We look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrienne J (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience

My mum is a resident and I can honestly say Butlers Mews has made a decision we hoped we would never have to make so much easier. Mum has always had the mantra “I'll go into a home over my dead body!” (and meaning it). Having visited many homes and dreading having to discharge her from hospital into

any care home, the transition has been just about as perfect as it could be. Not only is the whole place beautiful, immaculate, luxurious and like a 5-star hotel, including wonderful food, but even more importantly the staff we’ve encountered have all been wonderful. Caring, always smiling, it’s like a home from home and everything is so peaceful. They have a brilliant array of activities but also don’t force them on people who don’t want to do them. In the last few weeks, Mum has met alpacas and tiny horses, done crafts and chair exercise classes and seen a great magic show. There are so many things she’s been involved in we never thought she would agree to and she’s loved it!

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us such a wonderful five-star review. We are so pleased to hear the staff at Butlers Mews have helped to make the transition of moving into a residential home so much easier than expected. We are so pleased you find the home to be beautiful and like a five-star hotel. The staff are all so fantastic and work very hard to ensure each resident is loved and cared for just like their own family. There are always some wonderful activities throughout each day planned to suit each resident and we are so delighted your mum gets to enjoy these too. We look forward to seeing you again very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joss R (Friend of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

Our friend, whom we have POA for, spent two weeks at Butlers Mews Care Home over Christmas. The rooms are lovely and on observing staff interacting with residents, they are very caring, therefore we felt confident leaving our friend in their care. We needed a meeting with the manager to chat about future

care and she saw us immediately (we were expecting to have to make an appointment) and she was able to answer all our queries. We had previously looked around the home and were very impressed with it.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review for Butlers Mews Care Home. We are so pleased you were impressed with the home and you felt confident leaving your friend in our care for two weeks. We absolutely loved having her here with us and really look forward to seeing her again very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money