Butlers Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.845) out of 10, based on 49 reviews in the last 2 years. Over all time Butlers Mews Care Home - Avery Healthcare has 54 reviews.
Review from V W (Granddaughter of Resident) published on 8 January 2024
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Overall Experience
5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave us such a wonderful review. We are so pleased to hear you love coming to visit your Nanna at Butlers Mews and how happy she is. We really are so pleased she is here with us, and we absolutely adore her. Best wishes, and we hope to see you again very soon.
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Review from Caron L (Daughter of Resident) published on 8 January 2024
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you for taking the time to review Butlers Mews Care Home. Your wonderful feedback and 5-star review of our home is greatly appreciated, and invaluable to our team. We are so pleased you found the home excellent, bright and luxurious and you feel the staff went out their way for your mother to make her feel welcome and so cared for. It is also lovely to hear you found the food excellent, varied and well-presented. It really was a pleasure to have your mum stay with us and we hope to see you back at Butlers Mews in the future.
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Review from Peter D (Friend of Resident) published on 14 December 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review Butlers Mews Care Home. We are so pleased you feel the staff are caring and attentive and the standards are exceptionally high. We are so proud of our home and people often say it's just like a five-star hotel which is wonderful to hear. We look forward to welcoming you back again soon.
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Review from Valerie J (Friend of Resident) published on 14 December 2023
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4.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review Butlers Mews Care Home. We are delighted with the comments you have made and we really do feel like our home is one big family. We look forward to welcoming you again very soon.
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Review from P D (Resident) assisted by family/friend published on 5 December 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you for your wonderful review of Butlers Mews Care Home. We are so pleased you enjoyed your stay and found all the staff helpful and friendly. We are also glad to hear you found the room comfortable and the food could not be faulted. We really hope to see you again very soon.
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Review from J R (Friend of Resident) published on 30 November 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you for taking the time to leave us a 5 Star review. We are so pleased you found our service and home 5 stars in every way. We look forward to welcoming you back to Butlers Mews very soon.
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Review from Inese K (Private Carer of Resident) published on 23 November 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for the wonderful five-star review and comments on Butlers Mews Care Home. We are so pleased you find our staff helpful, caring and loving. We are very proud of our wonderful home and all of the staff who work so very hard to make this a wonderful place to be. We hope to see you again soon.
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Review from Andy J (Son of Resident) published on 14 November 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you for taking the time to review Butlers Mews Care Home and for your very kind comments about our home. We are so pleased you found the facilities fantastic and the rooms comfortable. We are so happy your mum enjoyed the food and her stay with us. It was a real pleasure having her here with us and we wish you all the best.
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Review from J R (Daughter of Resident) published on 30 October 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review Butlers Mews Care Home. We are so pleased your Dad is enjoying being with us and is enjoying so many things about Butlers Mews. Its always nice to see our residents together and enjoying the social areas of the home, this is where some wonderful friendships are made. It really is a pleasure having your Dad with us as part of the Butlers Mews Family.
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Review from D P (Resident) assisted by family/friend published on 24 October 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review your stay with us at Butlers Mews. We are so pleased you enjoyed your stay and found the staff to be kind, helpful and caring. We are glad you found your room comfortable and liked the decoration. We really enjoyed having you stay with us and hope to see you again very soon.
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Review from Howard S (Son-in-law of Resident) published on 16 October 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for your wonderful 5 star review for Butlers Mews Care Home. We are so pleased your mother-in-law loves her room and is enjoying the food. It is so very positive to hear you feel things have improved so much since she joined us here and we are so happy you can relax knowing she is with us. We absolutely adore having her with us.
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Review from H E (Daughter of Resident) published on 9 October 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review Butlers Mews Care Home in Rugby. Your feedback is truly invaluable to us and we really appreciate your kind words. We are so pleased you are happy knowing Mum is with us and in good hands, giving you and your family the peace of mind that you all deserve. Its truly a pleasure having your Mum here with us at Butlers Mews.
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Review from Lisa P (Daughter of Resident) published on 25 September 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for a wonderful review Lisa. We are so pleased your Dad has settled so well with us and that he likes his new room and comfy bed. Its lovely to hear that you are also very happy. We adore your Dad and feel very lucky to have him as part of our Butlers Mews family.
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Review from Roy M (Resident) published on 20 September 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you for taking the time to review Butlers Mews Care Home Roy. Your feedback is truly invaluable to us and all of the team. We are so very pleased you find the accommodation good and the food to be excellent. We adore having you as part of our family.
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Review from Anna B (Sister-in-law of Resident) published on 12 September 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review our home. We are so pleased you find all our staff friendly and helpful and hope to see you again very soon.
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Review from Annalise B (Niece of Resident) published on 12 September 2023
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5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for a wonderful review of our home. We really appreciate the kind feedback and are very glad you feel Butlers Mews is a welcoming place. We hope to see you again very soon.
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Review from Bev B (Sister-in-law of Resident) published on 11 September 2023
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5.0 out of 5
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Review from A M (Daughter of Resident) published on 6 September 2023
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5.0 out of 5
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Review from Ian P (Son of Resident) published on 1 September 2023
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5.0 out of 5
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Review from Sandy B (Respite Resident) published on 25 August 2023
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Overall Experience
5.0 out of 5
Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review your stay with us at Butlers Mews Sandy and for all the wonderful comments you've kindly made. We are so pleased you both enjoyed your stay with us, and we really look forward to seeing you both again soon.
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The Review Score of 9.8 (9.845) out of 10 for Butlers Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.845 for Butlers Mews Care Home - Avery Healthcare is calculated as follows: ( (498 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 574 Ratings = 4.845
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Butlers Mews Care Home - Avery Healthcare is based on 49 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 49 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
I joined Avery in September 2022. Previously to this, I was a Registered General Nurse in 1996 and worked in a private Nursing home. Butler's Mews is the first Care Home I have commissioned, and I have thoroughly enjoyed the whole experience.
In my spare time, I enjoy, walking and Yoga.
Job Title: Deputy Manager
Joined: 2022
My name is Gina, I am the Deputy Manager at Butlers Mews Care Home. I am a registered Nurse in the Philippines since 1995 and moved to the UK in 2008, where I started as a Senior Carer in a Nursing home. I studied for my Level 5 Diploma in Leadership for Health and Social Care, then I became a registered manager in a local residential care home.
My hobbies include Singing with our residents and dancing.
Job Title: Customer Service Manager
Joined: 2022
I started to work with Avery in November 2022, when Butler's Mews was still being built. This was my first role within the Care industry, but I have had previous management experience in the Recruitment and Transport sector, as well as working with a local Charity.
It's been an absolute privilege to be part of such a wonderful Care home from the start, and building relationships with every new resident and their family ensuring the journey and transitioning into a new environment is a smooth and enjoyable experience throughout.
I would have to say this has been the most rewarding role throughout my working history, and it's a pleasure to come to work each day.
My hobbies include spending time with my 3 Grandsons and learning to play the Piano.
Job Title: Regional Senior Carer
Joined: 2022
I have worked in the care industry since 2007. My role here at Butlers Mews Care Home allows me to deliver person-centred care to each resident which is where my passion is. I love the contact I have with all the residents and families and the wonderful team I work with.
My hobbies include Travelling and Korean dramas and I also used to enjoy Tae Kwon Do and even managed to achieve 2nd-degree blackbelt level 1.
Job Title: Senior Carer
Joined: 2022
I started to work with Avery in November 2022, and before this, I worked in a Nursing home for 4 years. I became a Senior Carer in 2020 and I'm very passionate about person-centred care.
Currently, I am working on my NVQ level 3 qualification.
My hobbies outside of work included, project managing my home renovations.
Job Title: Maintenance Manager
Joined: 2023
I recently joined the Avery team at Butler's Mews Care Home in June 2023. My previous role was as a Maintenance manager in another Care Home. I have been working in ground and general maintenance for over 8 years. I also have experience in passive fire protection.
My hobbies include spending quality time with my family and long walks with my lovely dog Willow.
Job Title: Head Housekeeper
Joined: 2022
I started working with Avery in November 2022. I have been a head Housekeeper since 2020 and thoroughly enjoy my job. My role is very enjoyable as it allows me to get to know all the residents and their families.
In my spare time, I like to keep fit but my main hobby is anything related to cars.
