Butlers Mews Care Home - Avery Healthcare

Ridge Drive, Rugby CV21 3FE
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9.8 54 Reviews
  • Butlers Mews Care Home - Avery Healthcare, Rugby
Nestled in the heart of the charming market town of Rugby in East Warwickshire, Avery's latest care home addition, Butlers Mews, boasts an enchanting location just a stone's throw from the scenic river Avon.

Conveniently situated near Draycote Water and Swift Valley Nature Reserve, the home offers a perfect blend of tranquillity and accessibility. Providing residential, respite and dementia care, Butlers Mews is designed to meet the diverse needs of its residents.

The care home is a haven of exceptional comfort and quality, ensuring that residents can embrace their retirement years in a secure environment surrounded by supportive, like-minded individuals. Couples and companions are also welcome to live in the home together, where their well-being, comfort and happiness is always prioritised.

Butlers Mews is the epitome of top-tier assisted living in Rugby, featuring 76 spacious bedrooms, each meticulously furnished to the highest standards and equipped with a resident nurse call and information system. The home is thoughtfully equipped with a cinema, hair salon, library, café and therapy suite.

While bedrooms exude impeccable décor and furnishings, residents are encouraged to infuse their personal touch into their private spaces. Adding keepsakes, trinkets, and photographs transforms their living quarters into a personalised haven within the Rugby care home.

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Care Provided by Butlers Mews Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Michelle Marriner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Number of floors: 3

Funding & Fees Guide for Butlers Mews Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Butlers Mews Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Butlers Mews Care Home - Avery Healthcare Reviews (54)

Total of 54, showing 41-54
9.8

Butlers Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.845) out of 10, based on 49 reviews in the last 2 years. Over all time Butlers Mews Care Home - Avery Healthcare has 54 reviews.

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Review from Emma M (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From making the first enquiry, to moving in, everything was very professional. Mum has been at Butlers Mews now for about 14 weeks, we were welcomed into the home from day one. All staff are very caring and nothing is too much for them. Staff always have time to chat to residents and visiting family.
If Carlsberg made care homes ...

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for the wonderful five-star review, Emma. We are so pleased you feel the journey from making the first enquiry to moving in was very professional. We adore having Mum here with us and that she has settled so well.


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Review from Darren W (Son of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Butlers Mews since the beginning of this year and I can not rate highly enough the standard of facilities, care services she has been provided within that time.
The staff are all friendly and professional and genuinely care about my mum’s well-being.
In my mum’s
own words, she loves it there and never wants to leave.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews Care Home. Your comments and feedback are invaluable to all our team. We are so pleased to hear you are happy with the standards and facilities of the home and the services we provide. We all feel like one family here and adore having your mum with us and very pleased to hear she also loves being here with us too.


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Review from Frances E (Friend of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Staff very caring. Happy residents.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews Care Home in Rugby Frances and for your amazing 5 - Star rating. Your feedback is greatly appreciated and invaluable to us as a team. We are so pleased you found the home to be wonderful and our staff caring. We hope to see you back very soon.


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Review from S W (Daughter of Resident) published on 17 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being moved from a "home" that was closed down, my mum has been given top-class support. They also keep me informed of anything they think I need to know. Although it is very efficient, it's still a relaxing place to be which only experts in this field can achieve in my opinion.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby. Your feedback is greatly appreciated and invaluable to our team. We are so pleased you feel that you are always informed, we think communication is a very important part of everything we do here at Butlers Mews. We are also very happy that you find our home to be such a relaxing environment. It really is a pleasure to have your mum with us and to be part of our family. Best wishes.


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Review from Carole J (Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently a permanent resident here at Butlers Mews and have been so for 1 month. I am a type 1 Diabetic and have been for 66 years and the care I receive here is second to none. The home has fantastic facilities and the staff are always so kind and caring. I would highly recommend this home to
any of my friends.

Reply from Stacey Randall, Customer Service Manager at Butlers Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Butlers Mews Care Home in Rugby and for your incredible 5 star rating. We are so pleased you are satisfied with all the facilities in the home and that you are very happy with the care you receive from our wonderful team. It is a real pleasure to have you with us. Best wishes.


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Review from Stephanie H (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Butlers Mews staff are welcoming and friendly as soon as you walk through the door. They are always cheerful and nothing is too much trouble. The rooms are luxurious, with everything a resident could need.

Reply from Rachel Aran, Marketing Administrator at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.


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Review from J C (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards of the home are equivalent to a 5-star hotel. Spotless with a cinema, hairdressers and beauty room. All the staff are professional, helpful and engaging with both residents and visitors. The place is well run, I would recommend to anyone who is looking for residential care, full-time or
respite. Thank you to all the staff.

Reply from Rachel Aran, Marketing Administrator at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby. We are delighted to hear how satisfied you are with our home and the choice of facilities on offer. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.


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Review from Janet B (Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day of admission to Butler's Mews Care Home, my ninety-one year old mother has been cared for with kindness and compassion and received a totally professional service. Although, a residential and not a nursing home, her medical needs have been met above and beyond our expectations. She has
presented several issues regarding her health and fallen twice. I have, however, been kept aware by phone of all situations and consulted on referrals to doctors and paramedics. I feel totally confident that Butlers Mews was the right choice for my mother. We are of course fortunate that she is a founder resident in a new care home. Whilst the facilities are beautiful, it is care that matters and I have been able to get to know all the staff and see them in action from the beginning. The atmosphere is happy and upbeat and I feel like we are part of a supportive family. Thank you.

Reply from Sarah Goswell, Marketing Assistant at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your mum, giving you and your family the peace of mind that you deserve. Thank you for your kind words. Best wishes.


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Review from Audrey S (Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been exemplary. All the staff and carers have been kind and considerate. My room is comfortable and well equipped. I have five star treatment!

Reply from Sarah Goswell, Marketing Assistant at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a pleasure to have you living with us as part of our loving care community. Best wishes.


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Review from Vivian S (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very good carers. My dad comes in for respite while I'm away.

Reply from Rachel Aran, Marketing Administrator at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby and for your amazing 5-star rating. We are delighted to hear that your dad enjoyed his respite stay with us, in the loving care community that we create, giving you and your family the peace of mind you deserve. We would be happy to welcome him back at any time should the need arise. Best wishes.


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Review from Katie S (Granddaughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First home for my grandparents and they couldn't have been more helpful with the whole process. They supported us with the move and eased all of our concerns and worries that any of us had along the way.
Three members of staff couldn't be more attentive and support them with all their needs and really
make the effort to make sure they get to them and their interests.
The activities lady has been amazing with all the activities and always drops in to say hi every day.
A great home, with staff that really care about the residents and communicate with the family at all times.
I would highly recommend this home. I can't thank them enough for the care they are giving.

Reply from Rachel Aran, Marketing Administrator at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby and for your amazing 5-star rating. We understand that moving loved ones into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible, giving you and your family the peace of mind you deserve. We are delighted to hear that the communication is good and you feel kept well-informed. It is a true pleasure to have your grandparents living with us as part of our loving care community. Best wishes.


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Review from Anna S (Daughter of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to move a loved one from their own environment into alien surroundings, can often be a heartbreaking experience and the empathy and sensitivity with which the staff at Butlers Mews Care Home handled our situation, was just perfect.
Whenever we are greeted, we are treated like friends
and family, and just walking through the doors gives us a total sense of relief, now that we no longer have to worry about our mom, we can just get on with enjoying the beautiful environment, amazing surroundings and the best staff ever.
Every one of my mother’s needs and beyond have not only been met but exceeded and all of her idiosyncrasies, of which there are many, have been catered for.
I would just like to thank the staff for the kindness, generosity of heart, sensitivity and inordinate respect they have all shown our family and most importantly, our mother.
You have brought peace and joy to a heartbreaking situation.

Reply from Rachel Aran, Marketing Administrator at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mom has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. It is also lovely to hear that not only your mom but you and your family also feel a part of our Butlers Mews family. It is our pleasure to be able to help you at a time of need. Best wishes


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Review from Rosemary H (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently had to make the decision to move into residential care to support his physical and mental well-being. He has found the Butlers Mews Care Home to feel very much like his own home, the environment is welcoming and clean. The staff are supportive and caring. In his words 'it is like
living in a hotel with the supportive care of friends'.

Reply from Elizabeth Kirby, Recruitment coordinator at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby and your lovely 5-star rating. We are so pleased to hear your father is settling in well as we know it can be a daunting experience moving into residential care so our dedicated care team try to make it as seamless as possible. It is a true pleasure having your father as part of our loving care community. Best wishes.


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Review from Elaine M (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and its facilities are excellent in every way from the beautiful surroundings to the staff who from day one have all been absolutely fantastic. Each one couldn't be more friendly, welcoming and helpful. We feel like we have joined a real 'family' at Butlers Mews and know that Mum is in safe
and very capable hands.

Reply from Rachel Aran, Marketing Administrator at Butlers Mews Care Home - Avery Healthcare

Thank you for taking the time to review Butlers Mews Care Home in Rugby and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mum living with us as part of our loving care community. We look forward to seeing you on your next visit. Best wishes.


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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Butlers Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Butlers Mews Care Home - Avery Healthcare is calculated as follows: ( (498 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 574 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Butlers Mews Care Home - Avery Healthcare is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (7)

Michelle

Michelle Marriner

Job Title: Home Manager

Joined: 2022

I joined Avery in September 2022. Previously to this, I was a Registered General Nurse in 1996 and worked in a private Nursing home. Butler's Mews is the first Care Home I have commissioned, and I have thoroughly enjoyed the whole experience.


In my spare time, I enjoy, walking and Yoga.


Gina

Gina Bristol

Job Title: Deputy Manager

Joined: 2022

My name is Gina, I am the Deputy Manager at Butlers Mews Care Home. I am a registered Nurse in the Philippines since 1995 and moved to the UK in 2008, where I started as a Senior Carer in a Nursing home. I studied for my Level 5 Diploma in Leadership for Health and Social Care, then I became a registered manager in a local residential care home.


My hobbies include Singing with our residents and dancing.


Stacey

Stacey Randall

Job Title: Customer Service Manager

Joined: 2022

I started to work with Avery in November 2022, when Butler's Mews was still being built. This was my first role within the Care industry, but I have had previous management experience in the Recruitment and Transport sector, as well as working with a local Charity.


It's been an absolute privilege to be part of such a wonderful Care home from the start, and building relationships with every new resident and their family ensuring the journey and transitioning into a new environment is a smooth and enjoyable experience throughout.


I would have to say this has been the most rewarding role throughout my working history, and it's a pleasure to come to work each day.


My hobbies include spending time with my 3 Grandsons and learning to play the Piano.


Patricia

Patricia Swatton

Job Title: Regional Senior Carer

Joined: 2022

I have worked in the care industry since 2007. My role here at Butlers Mews Care Home allows me to deliver person-centred care to each resident which is where my passion is. I love the contact I have with all the residents and families and the wonderful team I work with.


My hobbies include Travelling and Korean dramas and I also used to enjoy Tae Kwon Do and even managed to achieve 2nd-degree blackbelt level 1.


Jake

Jake Best

Job Title: Senior Carer

Joined: 2022

I started to work with Avery in November 2022, and before this, I worked in a Nursing home for 4 years. I became a Senior Carer in 2020 and I'm very passionate about person-centred care.


Currently, I am working on my NVQ level 3 qualification.


My hobbies outside of work included, project managing my home renovations.


Marc

Marc Fitzpatrick

Job Title: Maintenance Manager

Joined: 2023

I recently joined the Avery team at Butler's Mews Care Home in June 2023. My previous role was as a Maintenance manager in another Care Home. I have been working in ground and general maintenance for over 8 years. I also have experience in passive fire protection.


My hobbies include spending quality time with my family and long walks with my lovely dog Willow.


Dave

Dave Kedward

Job Title: Head Housekeeper

Joined: 2022

I started working with Avery in November 2022. I have been a head Housekeeper since 2020 and thoroughly enjoy my job. My role is very enjoyable as it allows me to get to know all the residents and their families.


In my spare time, I like to keep fit but my main hobby is anything related to cars.