Squires Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.905) out of 10, based on 38 reviews in the last 2 years. Over all time Squires Mews Care Home - Avery Healthcare has 40 reviews.
Review from Karen W (Daughter of Resident) published on 20 March 2025
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. We love having mum here and glad she is back with us. I'm glad you feel we include mum in decisions, we have a person centred approach to care and so it is important that they have a say if they can. It's good to hear that you find the staff friendly and the Home clean. We pride ourselves on a happy, clean, safe environment. Thanks again
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Review from Lynn M (Daughter of Resident) published on 6 December 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review. Your mum was a pleasure to have here at Squires and we look forward to her coming back. It is lovely to hear that she had a pleasant experience and it has given her the confidence to move when the time is right. We hope to see her soon. Thank you for your kind comments about the Home and staff, we strive to make it a happy, safe environment for your loved ones. Have a lovely Christmas and hope to see you in the New Year.
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Review from Simon H (Son of Resident) published on 28 November 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review. We love having your mum here, she is a pleasure and is great at joining in and up for trying anything. We are pleased you are happy with all aspects of the Home as we try hard to make it as comfortable and enjoyable for your loved ones as we can. Thanks again.
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Review from K S (Nephew of Resident) published on 25 November 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review. We are so pleased that your aunt is enjoying it at Squires Mews. She is a pleasure to have here and glad you are pleased with all areas of the home including staff and facilities. We try and make the Home as welcoming and comfortable as we can so appreciate your positive feedback.
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Review from Michael T (Partner of Resident) published on 15 November 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. We loved having your partner here, it was a pleasure. She embraced life at Squires whole heartedly and joined in with enthusiasm. She settled in well and we are hoping she returns to see us very soon!
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Review from P D (Respite Resident) published on 15 November 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review. We enjoyed having you here and hope you come back soon to see us. It was lovely to see you embracing everything with enthusiasm and joining in whatever we were doing. The trips out were fun and again you were up for trying everything. Hope to see you again soon.
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Review from Michele H (Daughter-in-law of Resident) published on 31 October 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review and a fabulous one at that! We love having your mother-in-law here and are so pleased that she embraces all areas of Squires Mews and it's a joy to see her confidence growing and her willingness to join in. It is good to hear that you are happy with all areas of Squires Mews and recognise that all staff contribute to making the home a success. Our aim is always to make your loved one feel happy and settled and we try our utmost to make their golden years memorable. Thanks again.
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Review from M D (Son of Resident) published on 21 October 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. We love having Mum and Dad here, they are a pleasure and join in with most activities. We are so pleased you are impressed with the care and support. We strive to deliver a good standard and to look after your loved ones as you would like. We are glad you feel welcomed in the home.
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Review from K S (Daughter of Resident) published on 15 October 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. We are so pleased you were happy with Squires Mews and the care and facilities we offer. It was a pleasure to have your mum here. We miss her and hope she will come and stay with us again. I miss our trips to the choir. Please come and visit us soon. Thanks again.
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Review from J R (Daughter of Resident) published on 17 July 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. We are so pleased you are happy with the staff and facilities here at Squires. We are glad you get to enjoy our beautiful garden with your mum and that mum enjoys our activity programme. Thanks again for the review.
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Review from J C (Daughter of Resident) published on 4 July 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review and such a lovely one too. It is a pleasure having Mum here. She is always willing to join in with the activities and is always looking out for other residents. We are so pleased you are happy with all aspects of Squires Mews and glad you feel welcome too. We love our jobs here at Squires and feel very privileged to be looking after our lovely residents. Thanks again.
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Review from J W (Friend of Resident) published on 1 July 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review and such a fabulous one too! We strive to make Squires Mews a caring environment for your loved ones and am glad you felt we did this well. We try and offer a variety of activities to keep mind and body active, whilst having fun along the way. We are so pleased you were happy with all aspects of the home including the food. Our head chef tries to keep the food interesting whilst balancing the resident's requests at the same time. Please pop in anytime and have a cuppa with us. Thanks again for a lovely review.
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Review from J B (Respite Resident) published on 25 June 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. I am pleased that you had a good experience and that it helped with your recovery. It was a pleasure to have you stay at Squires and glad you found the staff caring. Obviously, given the environment we work in there are times that are busier than others and also unexpected situations can occur when a resident needs more care and attention but we endeavour to work in a safe and caring environment at all times. Thanks again for doing a review and wishing you a continued recovery to full health.
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Review from Gerard L (Friend of Resident) published on 21 June 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review and giving us such a glowing report. We try our hardest to provide a loving and caring environment for our residents and their families. We try and give the residents a variety of activities to keep their minds and body fit and well. As we get fuller our Squires Mews family grows and we love seeing the friendships blossom and enjoy making new memories with our residents. Thanks again.
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Review from J M (Sister-in-law of Resident) published on 21 June 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to do a review. We are pleased that you are very happy with the care and facilities here at Squires. We pride ourselves on giving the residents the best care and a happy environment we can. We try and make it a smooth transition from either home or the hospital as we can as we know this can be daunting for family and the resident. Thank you for the feedback regarding the parking, this is something we are continually looking at and looking at various options. Thanks again for your review.
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Review from Lynne B (Day Care) published on 13 June 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. It was a pleasure to have Mum come and stay with us and would love to have her stay again. I am so pleased Mum enjoyed her stay and the facilities. It was lovely to see how quickly she got chatting to the other residents and joining in with activities. I will pass your thanks on to the staff. Thanks again and please come and see us again soon.
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Review from K T (Daughter of Resident) published on 3 May 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review us. It is so lovely to hear you can now spend quality time with dad rather than being his carer and that you are happy with the care he receives. I am pleased you are happy with the facilities and staff here. We try our best to give our residents a happy, safe environment and glad this shows. Thanks again.
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Review from G O (Daughter of Resident) published on 3 May 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. We love having Mum here, she is a pleasure. She always checks everyone else is okay and is always so kind. I am so glad you enjoy your visits and we enjoy seeing you. Thank you so much for a five-star review. It is much appreciated.
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Review from Linda Y (Resident) published on 1 May 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. We are so glad you are happy here and decided to stay. We are glad you make use of the facilities and enjoy having the hairdresser and the cinema room to watch your favourite things! Thank you for choosing Squires Mews as your new home.
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Review from Vicki P (Daughter of Resident) published on 29 April 2024
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Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery Healthcare
Thank you for taking the time to do a review. I am pleased you are happy with the care Dad receives and enjoy the home and its facilities when visiting. We endeavour to do our best to give the residents daily activities including using external entertainers as well as our staff and well-being team. I am glad you find the staff caring and friendly. We pride ourselves on looking after your loved ones to the best of our ability.
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The Review Score of 9.9 (9.905) out of 10 for Squires Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.905 for Squires Mews Care Home - Avery Healthcare is calculated as follows: ( (415 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 455 Ratings = 4.905
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Squires Mews Care Home - Avery Healthcare is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Customer Service Manager
Joined: 2015
Josie has worked for Avery for 8 years, initially at Head office, then moved to Squires Mews in January 2023.
Josie loves working and meeting new residents and their families and getting to know them. Moving into a care home is a big step for the resident and the family so it’s nice to be the welcome face and the point of contact and being able to reassure both parties. Customer service is paramount and I believe doing the little things goes a long way. This could be the welcome gift, remembering details about the family and what is important to the resident means we listen and care. Josie loves her job as Customer Service Manager and hopes this shows in her daily work.
Job Title: Administrator
Joined: 2022
Lorraine joined Squires Mews in December 2022 as an administrator. Lorraine has been an administrator in a care setting for the last 6 years.
My professional background is one of finance administration for the Public sector, managing regional finance teams, handling payment and debt collection, and attaining NVQ level 5 for leadership and project management. This background allows me to fulfil the administrator role and support the rest of the management team.
Lorraine enjoys meeting the new residents and families joining us at Squires Mews and helping them navigate the paperwork involved when moving in. Getting to know our residents and hearing their life stories means we soon feel like a large family living and supporting each other.
Job Title: Head Housekeeper
Joined: 2022
Char is the Head of Housekeeping and Infection Control Link Practitioner at Squires Mews. Char had the privilege of joining Squires in December 2022 as the home prepared to open its doors to Residents and Families. She is currently doing her NVQ Level 3 in Hospitality Management and hopes to progress at Squires.
Char and her dedicated Team pride themselves in ensuring that the home is cleaned to a high standard and maintained daily. Adding special touches to our residents’ rooms and communal areas to ensure that it feels like home from home. Our House Laundry ensures that clothing is well kept and looked after and that residents always have what they need. No job is ever too much!
Working in a caring environment no matter what role we Lead; we have the reward of getting to know our residents. Soon to be 59 residents, who they are, their families, their likes and their dislikes, their favourite tipple or tune to sing along to. This is what Char promotes to her team -"We can work, and we can have fun and spend time talking as we work".
Seeing residents smile is what makes Char's job worthwhile, it can be a life-changing experience from what they are used to and if we can make that step a little easier for both residents and their families to feel supported and welcomed, we can ensure that we can all add a little shine to each other lives.
Job Title: Deputy Manager
Joined: 2022
Natalie joined Avery in December 2022 as Deputy Manager. Natalie has worked in the care industry for over 20 years in various different roles gaining a wealth of experience and knowledge.
Natalie enjoys passing her knowledge on to other team members and is proud to be part of the Squires Mews team and watching the home grow.
Natalie enjoys welcoming new residents and getting to know them and their families. Natalie loves her job in the care sector and is pleased to be part of the team.
Job Title: Maintenance Operative
Joined: 2022
Nigel joined Squires Mews in December 2022.
He is responsible for the maintenance and care of the building and all the odd jobs that need doing alongside checking all the standards are up to date.
Nigel has worked in various care environments doing various roles from Management to training and Head of Estates.
He enjoys the variety of his role and enjoys having a chat with the residents and staff.
Job Title: Clinical Lead
Joined: 2024
Lucie has worked for Avery for 14 years with a small break in various roles and Homes. She joined Squires Mews in January 2024. Lucie started as a care assistant, went on to be a Senior and Deputy. She enjoys working with the staff and interacting with the residents and their families.
In Lucie's spare time she likes to spend time with her family and two grown up daughters. When she is not doing that Lucie enjoys a glass of pinot with her friends.
Lucie is looking forward to working at Squires.
Job Title: Well-being Assistant
Joined: 2023
Geri started her role in September and is loving it. It is a new field for Geri but she is settling in well and loves getting to know and spend time with the residents.
She enjoys thinking of activities to keep the residents amused and entertained and her bubbly personality and enthusiasm is infectious.
When at home, Geri enjoys spending time with her son, bowling and relaxing with a glass of wine.