Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Kings Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Kings Court has plenty of onsite parking for visitors.
Kings Court has a Review Score of 9.9 (9.896) out of 10, based on 62 reviews in the last 2 years. Over all time Kings Court has 62 reviews.
Review from A S (Grandson of Resident) published on 19 July 2023
Submitted via Postal Card •
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Reply from Terri Kidd, PR Executive at Kings Court
Thank you for taking the time to send a review. If you do see anything in the home that you think we could improve on please do mention it to the staff, we will be happy to look into it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosalyn F (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card •
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Reply from Terri Kidd, PR Executive at Kings Court
Thank you for sending a review, we are so pleased everyone was happy with your mum’s stay, we hope to see her again sometime soon!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.896) out of 10 for Kings Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Kings Court is calculated as follows: ( (672 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 737 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kings Court is based on 62 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 62 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Sep 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Sarah is the Home Manager at Kings Court
Job Title: Front of House Manager
Joined: 2023
Catherine is the Front House Manager for Kings Court.
Job Title: Care Manager
Joined: 2024
Melanie Kelly is the Care Manager at Kings Court.