Brookwater House Care Home

1A Oakthorpe Road, Palmers Green, Enfield, London N13 5HY
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9.9 21 Reviews
  • Brookwater House Care Home, London
Situated in the heart of Enfield, with spectacular waterside views, Brookwater House offers exceptional care, within a luxury environment.

Within the stunning care home, you will find features and facilities which set Brookwater House apart from the standard care home, including a wellbeing and beauty salon, a deluxe cinema and a café where residents can enjoy a cappuccino with family and friends. You’ll also discover bright and spacious bedrooms, complete with en-suite facilities, as well as a limited number of suites with a contemporary lounge diner and private patio.

Aside from its unrivalled environment, what really sets Brookwater House apart is its award-winning model of care. Within the luxury care home you will find the Homemakers – carers and companions who are committed to making each day, and each everyday experience, meaningful and special for residents, and in 2022 Hamberley Care Homes were named Residential Care Provider of the Year in recognition of their ground-breaking approach.

To find out more about the award-winning care at Brookwater House, and see the exceptional facilities this luxury care home has to offer, book in your tour with their friendly team today.

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Care Provided by Brookwater House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Danciulescu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brookwater House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £2,060
    • Self-Funded Nursing Dementia Care from £2,120
  • (these prices are only a guideline, please contact Brookwater House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brookwater House Care Home Reviews (21)

Total of 21, showing 1-20
9.9

Brookwater House Care Home has a Review Score of 9.9 (9.871) out of 10, based on 21 reviews in the last 2 years. Over all time Brookwater House Care Home has 21 reviews.

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Review from Trish J (Partner of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookwater House is, in my opinion, a 5 star rating home. I visited around 15 homes before choosing this one for my partner & definitely know this was the right decision, The staff are friendly & kin and do everything they can to make the residents feel at home. On the 11th Feb it was my partners 89th
birthday & on my request, they organised a birthday party for him and all the residents. We had a beautiful cake & proccesco & a singer to entertain us *organised by me) I visit the home every day, all the staff & residents know me by name and treat me with great respect & kindness and as if I am one of them!
Thank you & well done Brookwater House. I love you all!

Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you so much for your kind words! You are very much a part of the Brookwater family and it's always lovely to see you when you come in and visit. We are so pleased you both enjoyed the birthday party. Your lovely feedback is very much appreciated by the team.


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Review from Ena R (Resident) assisted by family/friend published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The homemakers are very kind and helpful. The rooms and the rest of Brookwater House Care Home are always kept clean. Activities are quite varied and adequate, especially the crafts.
The chef is very attentive to my requirements and tries very hard to please.

Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you for taking the time to review our home, we welcome all feedback and would be delighted to discuss with you areas for improvement and how we can help.


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Review from Jess P (Friend of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my old neighbour at Brookwater House Care Home yesterday. I was so impressed with everything about the home and I left incredibly happy knowing she lives there now! Brookwater House is extremely clean, comfortable and the resident's rooms are well-maintained and spacious. Every staff
member we met was friendly, kind and very helpful and you can tell they are all very caring individuals and are all passionate about their role at the home. There are plenty of activities daily which the residents can choose to participate in. I was there for a very lovely celebration of Remembrance Day, followed by some dancing. The surroundings are wonderful, it is next to the New River so it is very peaceful. There is a vegetable garden and my neighbour explained she enjoys living there as there is always lots to do! I can't fault anything about Brookwater House - we were made to feel very welcome and the whole atmosphere and experience were incredibly positive. Thank you!

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Jess, thank you so much for your wonderful review. We truly appreciate your kind words and are thrilled to hear that your experience with us met your expectations. Your feedback is incredibly valuable and motivates our team to continue delivering the best possible service.


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Review from Janet M (Daughter of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is an excellent care home and as a retired GP, I have visited former patients in a number of local care homes. It is a bright and cheerful environment and kept immaculately clean. The staff are delightful. There is a nice friendly atmosphere too. Well done all and thank you.

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

It is our pleasure to receive such a thoughtful review from a professional. It's incredibly rewarding to know that our efforts are appreciated by someone with such extensive experience in healthcare. Your kind words motivate us to continue delivering the highest standard of care and attention to detail. Thank you for sharing your insight.


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Review from Panos K (Son of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my father entered this care home, he has been looked after in such a high degree with kindness, respect and abundance of love. Because of this, he sleeps and eats so well.
Once again, the management and her team are amazing people.

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind words and the positive review! It truly means a lot to hear that you had such a great experience.


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Review from Daniel C (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first arrived at Brookwater House Care Home it was at the tail end of bad experiences with other care homes. A lack of integrity and quality of care had left our family feeling frustrated and cynical about finding a suitable home for my mother. Brookwater House however has been a revelation in
terms of my mother's recovery. The customer relations manager and home manager helped restore our trust and have provided exceptional service for not only my mother but the entire family. Amazing care home!

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your beautiful words! It truly warms our hearts to know that the love and care we put into everything we do has touched you. A mother's care is something special and irreplaceable and we strive every day to honour that same nurturing spirit in everything we provide. Your kind review reminds us why we do what we do and we are beyond grateful to have been a part of your journey.


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Review from N W (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookwater House Care Home is an absolutely stunning care home with great attention to detail. There's always something fun going on, whether it's exercise classes, baking or live music, meaning the residents don't ever get bored. The staff are absolutely lovely! So many friendly and helpful, caring
people in one building! It fills me with so much confidence knowing my mum is in such good hands.
The building, bedrooms and communal areas are also gorgeous, as are the gardens. I'm delighted with Brookwater, as is my mother. Thank you!

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean the world to our team and we're so glad we could meet your expectations.


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Review from David M (Respite Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My only concern is the future with climate change - really the care home should have been built with air conditioning - fans were used when necessary in communal areas.
I will never forget the kindness, compassion professionalism and respect.
I was cared for at a high standard.
The food was excellent,
they have multiple choices every day.
It was nice to have visitors whenever you want.
It has a lift, wheelchair access, gardens, bar/café, residents' kitchenette, phone point, television point in own room and residents' internet access.
Single Rooms are available, some with lounge for more cost.
It is very good for older person care and those with physical disability. I, myself, was recovering from hospital following total knee replacement.
The home manager kept the home running very well.
An improvement would be if those giving out medicine and therefore, more senior had a name badge showing that and nurses were identified by that on their badges.

Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for taking the time to leave us a review. We really appreciate your feedback and happy to know you enjoyed your respite stay with us.


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Review from A R (Friend of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to discover what a lovely care home my elderly friend is now in. The facilities are wonderful, both decor and atmosphere give an impression of light, space and peacefulness. The staff, whether reception or nursing, seem to be very friendly, polite and caring, always greeting visitors
warmly.
I have, over many years, visited many care homes, poor and good, but Brookwater House Care Home excels all!

Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for the time you have taken to publish your review. Your feedback is important to us as we strive to create a kind and caring home environment.


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Review from Karen K (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for approximately six weeks. The staff have gone over and above to make her feel welcome and to help her settle. This was not an easy task but their expertise, kindness and consideration have been second to none. As a family, when we wish to discuss issues, the staff
are always available and we are listened to. This is important. The staff are all very welcoming to us, as a family, and put our minds at rest. We can relax and be assured that our mother, grandmother and great-grandmother is being taken care of to the highest level. Thank you Brookwater House Care Home!

Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for taking the time to give us a review. We really appreciate your kind words, expressing not only the care given to your mum but also to you and the family.


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Review from Sharon F (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sadly lost Dad recently to Alzheimer's. All the staff at Brookwater House were so fantastic. They treated Dad with the utmost kindness and respect. We can never repay this kindness. It meant so much to all of our family. When family and friends visited, we were always made to feel welcome. Even when
I took in our little dog for a visit. After Dad's passing, we were treated with compassion and given time to clear his room. We will never forget their kindness, compassion and professionalism. I cannot recommend this facility highly enough.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you for your lovely review; we were so sad that Dad was with us for such a short time, but we really enjoyed him staying with us and were so happy that we were able to support him and the rest of the family to the end. We will miss you all, so please call in and say hello whenever you are passing.


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Review from A W (Husband of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a tough experience for me, with my wife newly resident at Brookwater House as a result of her Alzheimer's dementia. First impressions of seeing the home and meeting the team were very good, so much so that it was easy to make the choice when it came to decision time. It's both positive and constructive
to deal with everyone there and know that my wife is receiving the necessary care and attention at an immensely difficult time.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

We felt very privileged that you chose Brookwater House as a home for your wife and fully appreciate what a difficult decision it was for you and the family. We are here to help and offer any comfort and support that you need during this difficult time.


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Review from Lisa J (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for at such a high standard. All of the staff were kind, caring and helpful. Nothing was too much trouble for them to do.
Mum enjoyed the food as they have multiple choices every day! The facilities were great, and the bedrooms and lounge areas were spotless.
The activities provided
were wonderful and we had fun taking part in them with my mother and seeing the other residents coming together and having fun too.
The management team were always on hand with a smile and very helpful and professional. I would definitely recommend.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you so much for your lovely words, we really miss you all, we feel as though there is something missing since Mum went home! It was an absolute pleasure to have her stay with us and to see the family come to visit. She would be very welcome if she decides to come back to us. Do call in anytime for a coffee and a chat. Lesley


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Review from T B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home have been so lovely and kind to my mum and she has really settled well. The rooms are lovely and it is so nice to be able to visit whenever you want, making it feel homely. The meals are great and it is always warm and comfortable.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you, your Mum is delightful and we are so happy she has settled so well, it is always lovely to see you when you visit. We will share your experience with our staff.


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Review from Cathy W (Respite Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 2 weeks recuperating following knee replacement surgery, my experience was all positive.
Staff are very warm, friendly and very prompt to all requests. Very hardworking, kind people. My observation of them with all residents was excellent. I have to thank a few favourites who made me feel
very cared for and nurtured.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Cathy,
We were delighted that you chose Brookwater House for your recuperation and delighted that you enjoyed your stay, we will pass on your comments to the staff who appreciate knowing how much their hard work is valued.
Lesley


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Review from Susan S (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookwater House is a gem of a care home. Setting aside the luxury furnishings, the planning of the care home has been carefully considered to provide safety and security and meet the needs of all residents. The homemakers provide loving care with dignity and respect, are welcoming to all visitors and
respond quickly to requests. I have no hesitation in giving this home five stars to recommend it to anyone looking for a loving, luxury home for a loved one for respite or long-term care.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Susan, thank you for your lovely review; we will share your comments with the team who work very hard and love to know they are appreciated for their work. Look forward to seeing you soon.


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Review from Margaret H (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we walked into Brookwater House, we knew it was the right place for our mum. The home is a lovely, clean, bright environment with friendly and welcoming staff. The staff are very impressed with how caring, compassionate and informative they are. It's lovely for us as a family to
know our mum is in safer and caring hands.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Margaret, thank you so much for your comments; we will share them with the team as it is important for them to know how much their work is appreciated.


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Review from Ian T (Son-in-law of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and kind and very helpful. My father-in-law says he likes being here and interacting with the staff (playing chess). Every question we ask is answered straight away or they find out and let us know.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Ian, thank you for your kind words, we will share this with our staff team, we are still trying to beat him at chess! Look forward to seeing you soon. Lesley.


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Review from M T (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has been given is fantastic. He's so happy living at Brookwater. The staff are so kind and friendly, and nothing is too much for them to do.
I would recommend to anyone to send their loved ones there.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Michaela, thank you so much; we have been so pleased with Dad's progress. It has been our pleasure, and we will share your feedback with the staff. Look forward to seeing you soon.


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Review from A K (Friend of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very good experience. Staff are very helpful and friendly and my friend seems very comfortable and happy here.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you for your lovely review, we are always so grateful to share with our staff the experience that our family and friends have of our service and we are delighted to support your loved one who has flourished so well since joining us. Many thanks, Lesley


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Brookwater House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Brookwater House Care Home is calculated as follows: ( (212 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 240 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookwater House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (3)

Daniela

Daniela Danciulescu

Job Title: Registered Care Home Manager

Joined: 2023

Daniela Danciulescu is a Registered General Nurse and the Home Manager at Brookwater House. Originally qualifying as a nurse in Romania, Daniela gained extensive experience across various clinical settings, including emergency medicine and intensive care.


A highly skilled and experienced registered manager, Daniela joined Hamberley Care Homes in 2022. She has successfully led care teams at Barchester Healthcare, Four Seasons Care, and the NHS. Over her career, Daniela has opened two new care homes and supported three others in achieving Good and Outstanding CQC ratings.


Now based in London, Daniela spends her free time flying in vintage airplanes, including the iconic Tiger Moth, and relaxing at home with her cat, Ivan.


“As Home Manager at Brookwater House, it’s an honour to support residents and their families through every stage of their care journey. From the very first enquiry to providing a warm and welcoming environment, I’m committed to fostering a home where everyone feels valued, respected, and genuinely cared for.”


Amba

Amba Shaw

Job Title: Customer Relations Manager

Joined: 2024

Amba Shaw is the Customer Relations Manager at Brookwater House. While she holds a degree in Law, her passion led her to pursue a career in marketing. With nine years of experience in the care sector, Amba has developed extensive expertise in sales and marketing. She is committed to delivering exceptional support to residents and their families, ensuring a seamless and positive experience throughout their care journey. Outside of work, Amba is a passionate football fan and a devoted lifelong supporter of Arsenal Football Club!


"Brookwater House is the ultimate luxury lifestyle residence with a team that are dedicated to their residents. We take pride in our close-knit community where every resident is supported to live life on their own terms


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Mihai Marcu

Job Title: Clinical Lead

Joined: 2024

Clinical Lead at Brookwater House.


Frequently Asked Questions about Brookwater House Care Home

What types of Care is Brookwater House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brookwater House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Brookwater House Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Brookwater House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brookwater House Care Home to the centre of London?

7.9 mile(s) as the crow flies, distance by road may be significantly further.