their expertise, kindness and consideration have been second to none
Karen K (Daughter of Resident)
The homemakers provide loving care with dignity and respect
Susan S (Daughter of Resident)
Our mother is incredibly happy at Brookwater. The homemakers are utterly delightful and very patient
P B (Daughter of Resident)
Brookwater House Care Home has a Review Score of 9.9 (9.871) out of 10, based on 21 reviews in the last 2 years. Over all time Brookwater House Care Home has 21 reviews.
Review from P B (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home
Thank you so much for your lovely words, which we will share with the team to show them how much you appreciate them. We are so happy that Mum has settled in so well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Safety / Security
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Value for Money
The Review Score of 9.9 (9.871) out of 10 for Brookwater House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Brookwater House Care Home is calculated as follows: ( (212 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 240 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookwater House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Home Manager
Joined: 2023
Daniela Danciulescu is a Registered General Nurse and the Home Manager at Brookwater House. Originally qualifying as a nurse in Romania, Daniela gained extensive experience across various clinical settings, including emergency medicine and intensive care.
A highly skilled and experienced registered manager, Daniela joined Hamberley Care Homes in 2022. She has successfully led care teams at Barchester Healthcare, Four Seasons Care, and the NHS. Over her career, Daniela has opened two new care homes and supported three others in achieving Good and Outstanding CQC ratings.
Now based in London, Daniela spends her free time flying in vintage airplanes, including the iconic Tiger Moth, and relaxing at home with her cat, Ivan.
“As Home Manager at Brookwater House, it’s an honour to support residents and their families through every stage of their care journey. From the very first enquiry to providing a warm and welcoming environment, I’m committed to fostering a home where everyone feels valued, respected, and genuinely cared for.”
Job Title: Customer Relations Manager
Joined: 2024
Amba Shaw is the Customer Relations Manager at Brookwater House. While she holds a degree in Law, her passion led her to pursue a career in marketing. With nine years of experience in the care sector, Amba has developed extensive expertise in sales and marketing. She is committed to delivering exceptional support to residents and their families, ensuring a seamless and positive experience throughout their care journey. Outside of work, Amba is a passionate football fan and a devoted lifelong supporter of Arsenal Football Club!
"Brookwater House is the ultimate luxury lifestyle residence with a team that are dedicated to their residents. We take pride in our close-knit community where every resident is supported to live life on their own terms
Job Title: Clinical Lead
Joined: 2024
Clinical Lead at Brookwater House.
