Funded Nursing Care (FNC), if eligible will be in addition to the above fees and paid directly to Glenburnie Lodge.
On site parking
Glenburnie Lodge has a Review Score of 9.9 (9.870) out of 10, based on 13 reviews in the last 2 years. Over all time Glenburnie Lodge has 13 reviews.
Review from C P (Daughter of Resident) published on 9 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you so much for your lovely review, it means a lot to us. Your Mam has settled so well and loves being part of the community. The team work really hard to ensure that everyone is well cared for, loved and happy. It is lovely to see everyone enjoying the communal areas. Thank you for arranging for your Welsh Choir to come in to sing for everyone, it was thoroughly enjoyed by all.
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Review from David B (Son of Resident) published on 4 April 2025
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you for your review. I am glad that your concerns were resolved, we always strive to put things right where needed. I agree the team are amazing and they are so kind. I am glad that your mum is enjoying the homemade apple pie and bread and butter pudding.
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Review from J M (Son of Resident) published on 3 April 2025
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you for your review. Your mum and dad settled so well, we hope to see them again soon.
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Review from Nick R (Son of Resident) published on 2 April 2025
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you Nick for your very kind words. Your mum has settled well and enjoys being part of the activities within the home. She has made relationships with the ladies and gents as well as the staff.
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Review from Elizabeth M (Daughter of Resident) published on 2 April 2025
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you Elizabeth, it was a pleasure to support your parents. Hopefully we will see them soon.
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Review from Barbara P (Respite Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you, I am so glad that you enjoyed your stay with us and that you have recovered well. We look forward to seeing you in the future.
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Review from C P (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you for your lovely review. It was an absolute pleasure to support your mum and the team loved her. When somebody comes to live at Glenburnie Lodge then their family is important to us as well, we will always strive to support them as best we can.
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Review from Sheerine D (Daughter of Resident) published on 24 January 2025
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you for your lovely review. We are so pleased that your mum has settled well and is enjoying life at Glenburnie Lodge. It is also important that the family are happy too. We are also looking forward to seeing the garden bloom in the spring!
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Review from J K (Sister of Resident) published on 20 November 2024
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Overall Experience
4.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you for your kind comments. Our team always strive to be the best they can be when they are supporting our lovely ladies and gentlemen.
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Review from Pamela K (Sister of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you Pamela. We are so glad that your sister has settled well and is enjoying life at Glenburnie Lodge.
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Review from R A (Daughter of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you. Your parents are such a huge part of Glenburnie Lodge. We love hearing their stories and enjoy their company.
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Review from Christine L (Wife of Resident) published on 10 October 2024
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you Christine for your kind words, your husband is a joy and we are so glad that you chose Glenburnie Lodge for him to live. We are always pleased to see you and your family visit, you are all committed as a family in supporting our home and we appreciate this.
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Review from Caroline N (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jacqueline Orrells, Managing Director at Glenburnie Lodge
Thank you Caroline, we are so pleased that you are happy with the support your Dad receives. He is part of our Glenburnie family.
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The Review Score of 9.9 (9.870) out of 10 for Glenburnie Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.941 for Glenburnie Lodge is calculated as follows: ( (143 Excellents x 5) + (9 Goods x 4) ) ÷ 152 Ratings = 4.941
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.929 Points relating to the number of positive Reviews for Glenburnie Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Managing Director
Joined: 2022
In 2022 Jacqui became Managing Director of Glenburnie Lodge, the person responsible for co-ordinating the various teams that would build and then run the new home, which opened in July 2024.
She started her career as a learning disability nurse and after gaining experience working with adults with challenging behaviour, Jacqui held leading roles in the South Wales and then National Autistic Society before moving into the care home sector in 2000.
Over the next two decades, Jacqui gained extensive experience overseeing supported and residential care with various leading providers and in 2016 was appointed South Wales area director for a large care home group, where she was responsible for 14 homes.
Job Title: Head Chef
Joined: 2024
Paul is responsible for the catering and hospitality team at Glenburnie Lodge.
He went into catering after leaving college and has worked in various restaurants during his career.
His mission is to provide the best food in South Wales at Glenburnie Lodge.
Job Title: Activities Coordinator
Joined: 2024
Reka is responsible for devising and delivering the varied activity programme at Glenburnie Lodge.
With a past that includes being an au pair, care home worker and a documentary filmmaker, Reka has wide experience in roles that centre on a one-to-one approach.
