This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Shawford Springs Care Home has a Review Score of 9.8 (9.765) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Shawford Springs Care Home has 18 reviews.
Review from M B (Friend of Resident) published on 7 January 2025
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Overall Experience
4.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your kind review, myself and my team are really grateful for your kind comments and we are glad you are pleased with the home. Thank you again.
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Review from Paula A (Daughter of Resident) published on 6 December 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you for your very kind comments, we are so pleased that you are happy with our home and the care your father is receiving.
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Review from Robert T (Son-in-law of Resident) published on 18 September 2024
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Overall Experience
3.0 out of 5
Reply from Feedback Team, The Feedback Team at Barchester Shawford Springs Care Home
Thanks for your review, we're sorry to read your comments, which we've shared with the team. We'd like to reassure you the staffing levels are appropriate for the residents' needs, and they're kept under continuous review but there may be times where you don't see all staff on shift as they're supporting other residents. We've recently recruited a new housekeeper and we're still recruiting for our maintenance position, which we hope to fill shortly, but in the meantime, we're supported by a colleague from a sister home which can result in small delays to minor repair work. If there are any other concerns you have please let the home know by calling the team or emailing ShawfordSprings@barchester.com so they can support you. Kind regards, Barchester's Customer Feedback Team
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Review from D F (Daughter of Resident) published on 4 June 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you for your lovely review and very kind comments. We are so pleased you are happy with our home here at Shawford Springs and that your mum is enjoying life to the full.
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Review from Peter A (Respite Resident) published on 29 May 2024
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Overall Experience
4.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you for your lovely review. Thank you also for your constructive comments regarding the shower room, we do have access to shower chairs in the home and would be happy to ensure you have one if you do visit us again. We don't fit shower seats permanently as each of our residents will have very different needs. Thank you once again for taking the time to write a review with comments, it's very much appreciated.
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Review from J S (Daughter of Resident) published on 20 May 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you very much for your lovely review. Thank you also for advising you would like to see fruit options in the cafe, we have organised a daily fruit selection to be available.
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Review from R P (Daughter of Resident) published on 16 May 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you for your lovely review, we really appreciate your kind words and we are so pleased you are happy.
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Review from Christine K (Wife of Resident) published on 15 May 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you for such a lovely review, we appreciate your kind comments. We are so pleased you are happy and that your husband has settled and is enjoying life with us.
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Review from C W (Daughter of Resident) published on 10 May 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you so much for a wonderful review of our home. We are so pleased you are happy and that Mum is settled and feels at home.
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Review from Barbara P (Sister of Resident) published on 18 March 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your lovely 5 star Review, and kind words. We are so pleased that your brother has settled in so well and that you are very happy as a family with the care and attention he receives.
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Review from F R (Friend of Resident) published on 23 January 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you very much for your wonderful review of our home; we are so pleased your friend enjoyed their stay.
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Review from Jennifer S (Wife of Resident) published on 4 January 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Munnoch, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your lovely review of our home, it is very much appreciated
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Review from R H (Nephew of Resident) published on 25 September 2023
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Overall Experience
5.0 out of 5
Reply from Julie House, General Manager at Barchester Shawford Springs Care Home
Thank you for your very kind review, we are so pleased your aunt enjoyed her stay with us here at Shawford Springs
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Review from Tom L (Son of Resident) published on 10 August 2023
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Overall Experience
5.0 out of 5
Reply from Julie House, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your wonderful five-star review. We are so pleased you are happy with our home and the care we are providing for your dad.
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Review from Tony H (Husband of Resident) published on 31 July 2023
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Overall Experience
5.0 out of 5
Reply from Julie House, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your wonderful five-star review of our home, our care and our facilities. We are so pleased you are very happy.
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Review from L H (Relative of Resident) published on 31 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie House, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your wonderful review, we are so pleased you are very happy with our home and the care that we are providing.
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Review from U B (Wife of Resident) published on 22 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie House, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your wonderful review and kind words regarding the care your husband is receiving at Shawford Springs.
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Review from Helen S (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie House, General Manager at Barchester Shawford Springs Care Home
Thank you so much for your wonderful review, we very much appreciate your kind words regarding care for your mum at Shawford Springs.
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The Review Score of 9.8 (9.765) out of 10 for Barchester Shawford Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.765 for Barchester Shawford Springs Care Home is calculated as follows: ( (177 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 213 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Shawford Springs Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
I have worked in care for many years in various roles but by far my favourite role is here, as General Manager at Shawford Springs. I enjoy working with a team who are passionate about what they do and ensure that every day is the best possible, for all of our residents.
Life here at Shawford Springs is like no other. We have a fabulous environment which I pride myself on keeping immaculate and the care we deliver is bespoke and individual for each resident
Our residents' days are filled with fun and laughter and of course - learning! Here at Shawford Springs, we believe that residents should lead an even more fulfilled life than they have led at home.
I look forward to meeting you soon...
Job Title: Deputy General Manager
Joined: 2024
Hello, I'm Anna
I have worked in the care industry my whole working life and have gained experience in many different roles. I have been with Barchester since December 2020 and moved to Shawford Springs to start my role of Deputy Manager in May 2024.
I feel this role is perfect for me to utilise my skills in care, administration and management. I love working in a care home and spending time with our residents. The residents come first in everything I do. To see them happy makes me feel happy and rewarded.
Job Title: Administrator
Joined: 2023
I am Ash the Homes Administrator. I have worked in the health and social care sector for many years. I have a keen eye for detail and work well in a busy, bustling environment. I run my own charity organisation when I am not at work and spend my spare time with that or radio broadcasting.
My other passions are travelling, shopping and a good cup of coffee. You will always find me in front of the house where my door is always open for that coffee and a chat
Job Title: Second Chef
Joined: 2024
Hello,
My name is John and I'm the Second Chef at Shawford Springs. Prior to starting my role here, I worked in a variety of Catering and Hospitality roles including Catering manager for St Johns Winchester and Brandon Care.
I'm very much looking forward to organising a variety of delicious new menu choices. I am also looking forward to helping to plan and organise our popular Armchair Travel days when we take a culinary trip around the globe
In my spare time, I enjoy time in the garden tending and growing a variety of different plants
Job Title: Head Housekeeper
Joined: 2024
Hi, My name is Becky and I am the Head Housekeeper.
Before joining Shawford Springs I worked as a carer in a nursing home and as a housekeeper for serviced apartments
I am kind, caring and patient and love interacting with the residents and hearing their stories
I take great pride in doing a job well and ensuring the highest standards of cleanliness throughout our home and I love being part of the Shawford Springs team. I look forward to meeting you
Job Title: Activities Co-Ordinator
Joined: 2023
Hello, I am Joanne. I have worked as an activities coordinator for over seven years. In that time I have built a wealth of skills, knowledge and experience in designing and implementing activities that will support the mind, body and soul. I have a passion for delivering person-centred sessions and will strive to ensure our weekly programme is engaging for all. I love organising events and am continually looking for ways to connect with our local community.
Job Title: Care Community Lead
Joined: 2024
Hi, My name is Molly and I have worked within care for around 8 years. I am very passionate about enabling our residents to live a happy and fulfilled life, whilst ensuring person-centred care.
Outside of work, I enjoy spending time with my family and travelling to new places
Job Title: Carer - Dementia Champion
Joined: 2023
My Name is Pippa and I have worked at Shawford Springs since it opened in March 2023. I am one of the care team but I am also a Dementia Champion for the home. I am passionate about resident inclusion, enabling our residents to feel independent and purposeful. I enjoy ensuring residents continue with their hobbies and interests and also discover new ones. Outside of work I enjoy spending time with me family and my two French Bull dogs Frank and Vinnie
Job Title: Senior Carer
Joined: 2024
Hello,
My name is Charlotte, but I'm quite often known as Chaz
I have worked as a carer for 4 years and I'm pleased to have taken a senior carer position at Shawford Springs
I can't wait to meet you all.
Job Title: Carer
Joined: 2024
Hello, My name is Sylvia and I have over nine years of experience in the care sector including five years in community care.
I'm very much looking forward to making all of our residents' experience here at Shawford Springs a happy one
When I'm not working I enjoy dancing to keep me fit and happy.
Job Title: Carer
Joined: 2023
Hello, My name is Patsy and I am from beautiful South America, Lima Peru, the home of Paddington Bear.
My husband is English, and we have a son and a Golden Retriever called Sienna, I relocated to the UK from Peru 23 years ago, and I now live locally very close to Shawford Springs.
I am a people person, compassionate and caring having cared for, and nursed my Grandmother in her later years.
I wanted to bring happiness to people's lives and searched for a long time for the best environment to enable me to achieve this, and this is the path that led me to Shawford Springs.
In my spare time I love to cook, and dance - Sometimes at the same time! I also enjoy listening to music.
