Wheldale Heights

Wheldon Road, Castleford WF10 2PY
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9.2 7 Reviews
  • Wheldale Heights, Castleford
Exemplar Health Care's Wheldale Heights is a complex needs care home. The home opened in March 2023.

Weldale Heights provides specialist nursing care for adults who live with a range of high acuity and complex care needs.

Located in Castleford, West Yorkshire, the home features 24 large bedrooms divided into two 12-bed units, accommodating different needs. Bedrooms are spread over two floors and each has an en-suite wet room.

The home is surrounded by a large landscaped garden.

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Care Provided by Wheldale Heights

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Other Care Provided
  • Independent Living Training
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Heaton (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Wheldale Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wheldale Heights Reviews (7)

9.2

Wheldale Heights has a Review Score of 9.2 (9.182) out of 10, based on 7 reviews in the last 2 years. Over all time Wheldale Heights has 7 reviews.

Overall Experience

  • 6
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Review from K G (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of the staff here. The care and attention my father receives is second to none. Nothing is too much trouble. The facilities and building in general cannot be faulted. The food here is a really good standard. All round very pleased with service.

Reply from Chloe Woodhall, Digital Marketing Manager at Wheldale Heights

Thank you so much for your review. We're so happy to hear your lovely words and will pass this on to colleagues at Wheldale Heights.


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Review from M B (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially on moving, there were some concerns and worries, however, after meeting and sharing concerns we were supported and actions were taken. Over time we have built relationships with the staff and found them to be very welcoming and attentive, they will always make us aware of any incident keeping
us up to date. The staff are friendly and the home is exceptionally clean and smells fresh. There are good staffing levels and over the time my dad has been within the home there have been changes to his medication for the better. The only issue is around laundry and clothes shrinking, but I know when I leave I do not need to worry about the care and support my dad is given.
We are always aware of activities and where my dad has been and we are very grateful to the lady in activities to spend the time with him.

Reply from Jo Hemmingway, Marketing and Communications Officer at Wheldale Heights

Thank you for taking the time to leave a review. It's great to hear that the home listened to your concerns and has put actions in place to make improvements to the care and support for your dad. The head housekeeper is now running training sessions for all new starters to ensure clothes are washed on the correct cycle, we're very happy to hear that there have been no issues since. We're really glad to hear that you and your dad feel at home with us and have a great relationship with our colleagues. We're very proud of the team.


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Review from E H (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Wheldale for almost a year now and I am thankful that he was able to be offered a place there. As it had recently opened when he arrived, there were initially some teething problems whilst a regular team of staff was being established. However, any concerns I had were listened to
and dealt with. The staff genuinely care about my dad and he has a fantastic relationship with some of them. When I visit the atmosphere is lovely and the residents are happy, I take my children to visit their grandad and I have no concerns with them visiting there whatsoever, I feel that the staff know us as well as they know my dad. Whilst it was heartbreaking to accept that Dad was unable to look after himself due to advanced dementia and needed to be in a care home, I am grateful to all the staff at Wheldale for making it his home.

Reply from Jenna Wood, Marketing Manager at Wheldale Heights

Hi E. Thank you for your review. We're really glad to hear that you and your dad feel at home with us and have a great relationship with our colleagues. We're very proud of the team.


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Review from Lynne G (Mother of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care home is tidy and newly refurbished. The staff were helpful. But after a few weeks, none were left and it was all agency staff. They couldn't deal with the equipment. They're not equipped to deal with residents with breathing-related illnesses. We've moved him to another home where he'll be
safe.

Reply from Jo Hemmingway, Marketing and Communications Officer at Wheldale Heights

We’re very sorry to hear about your experience of Wheldale Heights. This doesn’t reflect the experience that we want our residents and their loved ones to have. We’d welcome a conversation with you to discuss the issues raised. Please contact enquiries@exemplarhc.com and our Regional Director will get in touch. It is very unusual for us to receive negative feedback, so we would be happy to discuss the specifics of what you have written about your experience of the home in more detail.


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Review from Lindsey R (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful that my dad has finally arrived at the perfect place for him! After such heartache and distress as a daughter, witnessing my dad suffer so much due to advanced dementia, I cannot thank the staff enough for their support and dedication. I have been totally overwhelmed by each and every
member of staff that we have met. They have built very special bonds with my dad and engaged him in valuable activities. On top of that, each and every person has gone above and beyond to support us as a family. To all of the staff, you are super human in my opinion and I am forever grateful! Thank you.

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Review from Leah R (Granddaughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my grandad is receiving at Wheldale Heights. The staff are extremely friendly and caring and cannot do enough to support both the residents and their families. It is hard for any family to have their loved one in care. However, the fact that your loved one is being cared
for by people as lovely as the staff at Wheldale, makes it much easier. All of the staff members from admin to management and nursing staff go above and beyond and show a genuine interest in the people in their care. I cannot thank them enough for ensuring my grandad is safe, well cared for and happy.

Reply from Jo Hemmingway, Marketing and Communications Officer at Wheldale Heights

Thank you for taking the time to leave a review, your kind words have made my heart warm. We'll pass this on to the team at Wheldale Heights, I'm sure it'll make their day!


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Review from Jane S (Wife of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has Huntington's Disease has been one of the first residents at Wheldale Heights. From day one his presentation has greatly improved, he is more trusting of the staff than previously and allows them to aid him in all aspects of his daily routine and personal care. From the administrative
staff to all the care team, they have been absolutely fantastic with him. If there have been any issues I have been kept fully informed and for the first time in a long time feel able to release the reins for someone else to take over and care for him.
Wheldale Heights itself is a brand new building and is absolutely amazing. It has all the amenities you would expect for this type of establishment. My husband's room can only be described as fantastic. It is a large ensuite room giving him the privacy he needs and the space to move about in comfort.
I would highly recommend Wheldale to anyone who needs a service of this type.
Thank you to all the staff and keep up the brilliant work.

Reply from Jenna Wood, Marketing Manager at Wheldale Heights

Thank you for taking the time to leave a review for Wheldale Heights. We are so happy that you feel your husband has improved and that you feel reassured that he is safe and well. We always feel every single resident is a privilege to care for and we are so lucky to have the opportunity to care for your husband.


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Current Review Score: 9.2 (9.182)

Overview of Review Score

The Review Score of 9.2 (9.182) out of 10 for Wheldale Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Wheldale Heights is calculated as follows: ( (70 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 79 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Wheldale Heights is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Clare

Clare Heaton

Job Title: Home Manager

Joined: 2022

Hi, I’m Clare and I’m the Home Manager at Wheldale Heights in Castleford.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Wheldale Heights. However, I am most excited about sharing successes (big and small) with everyone who is a part of Wheldale Heights - we have an exciting journey ahead of us!


Frequently Asked Questions about Wheldale Heights

What types of Care is Wheldale Heights registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wheldale Heights provide?

Physiotherapy & Independent Living Training are other types of care provided.

How many Rooms does Wheldale Heights have?

There are 24 Single Rooms.

What are the Facilities & Services at Wheldale Heights?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wheldale Heights to the centre of Castleford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.