Tees Grange has a Review Score of 8.8 (8.750) out of 10, based on 3 reviews in the last 2 years. Over all time Tees Grange has 3 reviews.
Review from James R (Mother of Resident) published on 13 September 2024
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Overall Experience
5.0 out of 5
Reply from Jo Hemmingway, Marketing and Communications Officer at Tees Grange
Thank you for taking the time to leave a review of Tees Grange. It's great to hear you and your mother feel welcome in her new home. We'll make sure your kind words are passed on to the team.
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Review from Christine G (Mother of Resident) published on 10 July 2024
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Overall Experience
5.0 out of 5
Reply from Jo Hemmingway, Marketing and Communications Officer at Tees Grange
Thank you for taking the time to leave a review. It's great to hear that you're happy with the care and support your mum receives from the team at Tees Grange. It will mean a lot to hear your kind words!
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Review from Lorraine H (Sister of Resident) published on 13 June 2023
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Overall Experience
5.0 out of 5
Reply from Jo Hemmingway, Marketing and Communications Officer at Tees Grange
Dear Lorraine, thank you for taking the time to leave such a nice review. It's good to hear that our colleagues are looking after you and your brother and that you've had a great experience at our brand-new home, Tees Grange. I'll make sure that your kind words are passed on to the team. Thanks.
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The Review Score of 8.8 (8.750) out of 10 for Tees Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Tees Grange is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.75 Points relating to the number of positive Reviews for Tees Grange is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hi, I’m Catherine and I’m the Home Manager at Tees Grange in Stockton-on-Tees.
Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.
I am thrilled to be able to develop what will no doubt be a strong and successful team at Tees Grange. However, I am most excited about sharing successes (big and small) with everyone who is a part of Tees Grange - we have an exciting journey ahead of us!
