The Oaks

Rubery Lane, Rubery, Birmingham B45 9AY
Submit a Review
9.9 29 Reviews
  • The Oaks, Birmingham
The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train their people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person - this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet the team (there are no specific visiting times) - if you would like them to spend time exploring your circumstances and planning next steps - do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

The location is to the south of Birmingham and has easy access to the M5, M42, and M6. Longbridge Train Station is a short drive away. There is a shopping complex close by as well as entertainment facilities; lovely walks can be found at the picturesque Lickey Hills and Waseley Hills country park.

Show The Oaks on the Map

Care Provided by The Oaks

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lianne Sturmey (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Oaks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,554
    • Self-Funded Residential Dementia Care £1,400 – £1,554
    • Self-Funded Nursing Care £1,400 – £1,554
    • Self-Funded Nursing Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,554
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,554
    • RESPITE Self-Funded Nursing Care £1,400 – £1,554
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,554

  • Fees are subject to assessment.
  • (these prices are only a guideline, please contact The Oaks to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Oaks Reviews (29)

Total of 29, showing 1-20
9.9

The Oaks has a Review Score of 9.9 (9.886) out of 10, based on 29 reviews in the last 2 years. Over all time The Oaks has 29 reviews.

Overall Experience

  • 26
  • 2
  • 1
  • 0
  • 0

Date Published

29
9
13
29
0

Review from C J (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had tried respite at another home locally and before choosing a long term home we encouraged her to try The Oaks. She initially booked a month's respite but after 2 weeks decided to make it her permanent home. Mum found the staff to be very caring and the atmosphere more calm. She definitely prefers
the food and is finally gaining weight. She absolutely loves Ted (the resident dog). Her room is lovely and when visiting all the staff are very welcoming and friendly.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for the positive feedback for not only our care team, but our kitchen team and of course, TED! It has been a pleasure having mum here with us, she is definitely part of The Oaks family and it is always great to know that you receive a warm welcome during your visits too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Power of Attorney of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very pleased with the quality of care provided, especially during February when our friend's birthday celebration was thoughtfully personalised in a particularly meaningful way.


Our friend also thoroughly enjoyed a trip out with staff to a local cafe.


All staff we have met have

generally come across as being sincere, proactive and professional. They are friendly, caring and accommodating. That has been apparent on each visit, typically from the moment we have arrived at reception when we often receive a warm welcome. So it is no surprise to us that our friend has frequently expressed happiness with living at The Oaks.

Reply from Amie Archer, Customer Focus Lead at The Oaks

It is always great being provided positive feedback from a friend or relative of a person living in The Oaks, but to also have that fantastic feedback from the person living here too is amazing - thank you for your review, we love to hear that you receive a warm welcome from our whole team and you can see your friend settling in well to the home and a expression of our person centred care directed to them. We hope that yourself and your friend continue to feel happy with the care here at The Oaks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue G (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks staff are all very caring and understanding of my mother's condition. My mother has Alzheimer's and is deteriorating very quickly.
The team treat her kindly and with patience and respect.
As a family we are all very grateful for such high level of care and we would highly recommend The Oaks
to other families.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your wonderful feedback, we feel that Mum has settled in so quickly and well into the home, she has been a lovely addition and we are so thankful for your trust in us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter-in-law of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The Oaks have supported my father-in-law and the family with a challenging and emotional move from another care home with great care. My father-in-law has advanced dementia and some challenging behaviour which the team and The Oaks are managing with ease and confidence. The environment is
relaxed and homely and my father-in-law has settled quickly despite the potential trauma from the move. We're reassured he's in good hands.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you so much for taking the time to reflect and share your positive experience with The Oaks and team so far. We have loved having your father-in-law here with us, he has been a great addition to our people living in the home. We are pleased that his onboarding has been successful and we have been able to help the whole family through this process. Thank you again for your lovely review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Wife of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks was a home from home for my husband. He came very week for respite care and was so well looked after, knowing he was in such safe hands gave me a much-needed break from caring for him.
He came for a 2 week respite so I could go on holiday and once again I could go knowing he was in safe hands.
The staff are caring and kind. I would like to thank them for looking after him so well.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for a beautiful review, we have always looked forward to and enjoyed your husband's time with us, he has always been such a character and a pleasure to care for. We very much appreciate your positive feedback and wish yourself and your family the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Sister of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had very good experiences when I come to the home to visit my sister.

Reply from Samantha Crawley, CEO at The Oaks

Thanks ever so much for taking the time to send in this review. We really appreciate everyone who does this and it helps to show people just how fab the team are at The Oaks! We are very grateful to the Home Manager for leading this heart-centred team so well. Thanks so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel S (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at 4 different homes for respite.
I can't thank The Oaks enough for being everything and more.
My mum had a brilliant time and they treated her as if she was their own mum.
Best care home ever. She now attends weekly for a day visit and loves every minute.
Thank you.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your incredible review, we were thrilled when you confirmed Mum would be staying with us and the team was ever so sad to see her stay finish. We look forward to Mum's visit each week, she is the life and soul of each day and the activities involved with that day too. Thank you for your trust in us and we look forward to seeing mum again this week!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn P (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry to viewing the home and then the transfer from the hospital to the home, everything was extremely quick and professional. Dad has only been a resident for a couple of days, however we feel confident that in time he will settle and be very happy. The staff are a credit to the
home, very welcoming and helpful.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your positive feedback, it is always appreciated and the trust you have placed in The Oaks to move Dad in - Dad has been an incredible addition to the home and we look forward to building up our relationship with both him and yourself!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew B (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, very clean and well furnished. All staff are very friendly and caring. Staff are always present and willing to help or care with the residents. My mother is really enjoying her stay and feels well looked after. The food is excellent and daily activities keep my mum well occupied. She
has also made lots of friends with other residents and enjoys visits from family and friends in the coffee lounge which has a relaxing atmosphere. I highly recommend The Oaks!

Reply from Samantha Crawley, CEO at The Oaks

Thank you ever so much for taking the time to send this review in. The team at The Oaks, led by the manager are fantastic and we are so proud to work with her and the team there. We know they all strive to offer fab days, every day and seeing your review makes it clear that they are. Thanks so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Granddaughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice atmosphere. The staff are friendly and inviting.

Reply from Lianne Sturmey, Home Manager at The Oaks

Thank you for leaving such a lovely review. We are so happy that you are happy with care at The Oaks. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W P (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice welcoming atmosphere.
Always willing to help.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your positive feedback, we are always thriving to make anyone and everyone feel welcome and at home when visiting or staying at The Oaks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate A (Granddaughter of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention and genuine interest the staff show my nan is just phenomenal! My nan hasn't looked this good in years and that is solely down to the staff here. It has brought such peace of mind having her here and I just can't thank all staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa A (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with Dad's care. He loves it here and enjoys the meals very much. I would like to shout out to all staff who are amazing but I want to shout out to one lady who always greets with a smile and a gentleman whose experience and friendly, approachable demeanour are welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine D (Sister of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks is fantastic. Lovely staff. Clean and bright. Love it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Sister of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very friednly, so welcoming. Just a pleasure to come.

Reply from Lianne Sturmey, Home Manager at The Oaks

Thank you for leaving us such a lovely review of the home. We are so pleased that you enjoy your visits here, it's always a pleasure to welcome you when you come and see us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited today 01/04/2024 was very disappointed with meal time. The starter was soup which was cold and main course was baked potato with either beans, cheese or sweetcorn but the presentation not very appealing. No salad to accompany the meal, very plain. Residents had no stimulation or activities going
on today so no encouragement to come out of rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a few care homes before accepting The Oaks. The staff and management are truly amazing with my dad. The care and love they all show him is so absolutely wonderful. Everyone goes above and beyond with their duties and I will never have to worry about my dad's care and well-being thanks to these
wonderful people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Relative of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He was in a previous home and is now happy. The staff keep us informed with everything. He is a lot happier here and is talking better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such friendly, welcoming and kind and helpful staff. Nothing was too much trouble and we, as a family, are in no doubt that our relative will be very happy here.
Warmest regards.

Reply from Lianne Sturmey, Home Manager at The Oaks

Thank you for the lovely words - we are really pleased that you are happy having found The Oaks. We absolutely love having your relative here, she has settled in so well and is an absolute pleasure to look after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon W (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has now been here nearly 3 weeks and in that time he has settled in beautifully. It feels like home and I feel contented knowing Dad is happy, comfortable and secure with great staff which is so reassuring. Nothing is any trouble when asking. Just so thankful we found this fantastic home for
Dad.

Reply from Lianne Sturmey, Home Manager at The Oaks

We are so pleased that you are happy with Dad living at The Oaks. We know how important the move to us was, and how important for the family it is for Dad to be closer to them. We absolutely love having him here and he has settled in so well already!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for The Oaks is calculated as follows: ( (314 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 343 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Oaks is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Lianne

Lianne Sturmey

Job Title: Home Manager

Joined: 2023

I'm Lianne and I am thrilled to be part of the Bracebridge Team supporting the Oaks in Rubery. I started in the care industry 25 years ago as a care assistant. Although I liked my role I felt that I needed to progress. I gained my NVQs and worked hard to become a senior care assistant, progressing to Deputy Manager within 3 years. Now as a home manager, I love to provide the people I support with person-centred quality care and take time to understand the needs and preferences of everyone we bring into our home.


The Oaks is a brand new innovative home offering state-of-the-art facilities, bringing person-centred dementia care to those who need us in Telford and surrounding areas.


Frequently Asked Questions about The Oaks

What types of Care is The Oaks registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Oaks provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Oaks have?

There are 71 Single Rooms.

What are the Facilities & Services at The Oaks?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks to the centre of Birmingham?

7.2 mile(s) as the crow flies, distance by road may be significantly further.