Grappenhall Manor Care Centre

Stockport Road, Grappenhall, Warrington WA4 2WA
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9.9 42 Reviews
  • Grappenhall Manor Care Centre, Warrington
Grappenhall Manor Care Centre is a brand new setting offering high quality care and support within a spacious and comfortable environment.

With 70 bedrooms inside the home, each with en suite facilities, as well as carefully designed communal areas and a hair salon, residents have plenty of space to relax and socialise whilst receiving the care they need. The home also offers fully catered restaurants, where trained chefs prepare nutritious and enjoyable meals, catered to residents’ requirements.

Grappenhall Manor Care Centre is set in the idyllic village of Grappenhall, offering residents a truly wonderful place to live. Located just a few miles from Warrington and Daresbury, there are plenty of local amenities to explore too.

To see all that this new home has to offer, please get in touch with the team.

Care Provided by Grappenhall Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Sherrocks (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grappenhall Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,850
  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,850 per week.


    We do not provide Nursing Dementia Care.


  • (these prices are only a guideline, please contact Grappenhall Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking
  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grappenhall Manor Care Centre Reviews (42)

Total of 42, showing 1-20
9.9

Grappenhall Manor Care Centre has a Review Score of 9.9 (9.862) out of 10, based on 42 reviews in the last 2 years. Over all time Grappenhall Manor Care Centre has 42 reviews.

Overall Experience

  • 37
  • 4
  • 1
  • 0
  • 0

Date Published

42
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Overall Experience  Overall Experience 5.0 out of 5

I've been residing in Grappenhall Manor Care Centre for 5 days and love everything. Can't fault all of the staff who are kind and caring.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you very much for taking the time to submit a 5-star review; it was our pleasure to support you during your stay with us. I will be sure to share your feedback with the team.


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Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and pleasant. Needs more activities; different and later (evening).

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to submit your review. I will share your feedback with the wellbeing team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the overall performance of Grappenhall Manor Care Centre. The staff really care for the residents and go 'above and beyond' and they enjoy what they do.
I would not hesitate to recommend Grappenhall Manor Care Centre to anyone who is looking for 'care' or 'nursing care' for their loved
ones.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to complete a review, it is very much appreciated. I will be sure to share your comments with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 4 weeks following a fall. His care has been impressive, from the nursing staff, to care workers and everyone involved in his recovery. The food is fantastic and the staff are cheerful and welcoming.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you very much for taking the time to submit a review. I will be sure to share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of this care centre for the past 15 months. I am and continue to be impressed with all aspects concerning these premises. The building is open and airy, with good views out. The layout is ideal for the services offered. I have great respect for all the management and staff
who sometimes have to cope with tragedy and quick changes in the day-to-day running, all with sympathy and a smile. Because of all the above I am very happy to have my wife in this establishment.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for time to write and submit your review, it is our pleasure to support your wife here at Grappenhall Manor. I will be sure to share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My grandma has been on a D2A bed from the hospital here at Grappenhall Manor this January. I couldn't recommend this care home enough, she is thoroughly looked after and cared for by all staff. She feels very impressed by the standards here and enjoys the company of other residents during activities
and meal times. We as a family would highly recommend this care centre for future respite or ongoing care if and when needed longer term. Thank you to Grappenhall Manor for all that you do and the smiles you put on people's faces.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you so much for the taking the time to submit your review. It is our pleasure to support your grandma, I will be sure to share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I was transferred to Grappenhall Manor Care Centre following orthopaedic surgery and was admitted to the room 106 on the first floor. I am so impressed with this home, beautiful building, thoughtfully laid out, lovely furnishings and decor and large ensuite rooms. I spoke with a cross-section of staff
from reception through to a deputy manager and found at all levels of caring staff and hospitality to be wonderful. They provided a high standard of care and the staff are an absolute credit to the home.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to submit such a lovely review, it was a pleasure to support you during your rehabilitation. I will be sure to share your comments with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was a D2A (discharge to assess) resident in December and decided to return for respite in January while having renovations done to his bathroom, my dad has loved being at Grappenhall Manor, he's especially loved the choice of food. The staff have been amazing and the care he has received from
staff has been wonderful, they go above and beyond to make sure residents are looked after.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you so much for taking the time to submit your review. It has been a pleasure to support your father during both of admissions. I will be sure to share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have used Grappenhall Manor for respite care for my father-in-law. On both occasions, I have been very impressed not only with the dedication and professionalism of the staff but also the facilities on both his floor (2) and in the reception areas. His room was large, comfortable
and well-furnished. Bathroom-disabled facilities are excellent.
Always a warm welcome on every visit. Always staff on the floor to help and advise. Always able to call and get an immediate answer from the staff on the floor. Always a very prompt response from the home manager, whether by phone call or email. Always a comprehensive entertainment program.
Consequently, I have every confidence in the very high standards of care and there is no doubt I will be using these wonderful facilities again.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you so much for taking the time to submit your review. I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Grappenhall Manor for three months. She was taken ill on New Year's Day was taken to hospital by ambulance. 15 hours later we were told she could go home but there was no transport. available. We therefore agreed to take her home in our car. As mum has no mobility, it
took 3 people to accomplish this. My mum was sick in the car. By the time we got to Grappenhall it was almost midnight and my mum, myself and my husband were all cold, tired and despondent. When we arrived, 2 carers came out to the car and took charge. They got my mum into a wheelchair and into the warmth so quickly and efficiently. We waited and within half an hour we went into my mum's room. She had been washed and was in bed in clean pyjamas and had even had her hair brushed. I could have cried with relief and gratitude. No words can express my gratitude to those carers who helped my mum that night and all the carers who so assiduously look after her day and night. Thank you.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to submit such a lovely review and share your feedback. I will be sure to share this with the team, it is our pleasure to support your mother.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Grappenhall Manor for a year now. Though she has a very active mind, she was finding it difficult living on her own so moved from her home in Oxfordshire to take up residence near me, here in Warrington.
As you might imagine, in the beginning, it was an emotional challenge
for her but from day one the staff made every effort to help her settle in. Indeed, I was truly heartened the other week when my mother told me that when she is in her room, she doesn't feel she's in a care home at all but rather in her own, comfortable 'home'. I think that's a testament to the team at Grappenhall Manor and the effort they put into providing sensitive, effective and engaging care. What's more, my mother still finds reason to laugh and that's a delight that can't be taken for granted.
To everyone at Grappenhall Manor, keep up the excellent work and thank you for taking such good care of my mother.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to complete a review, it is our pleasure to support your mother at Grappenhall Manor I will be sure to share your feedback with our team.


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Overall Experience  Overall Experience 5.0 out of 5

To all the team at Grapenhall Manor, I hope you all get to read this review. My father spent his final 4 days of his life in your care, after spending over 7 weeks in Warrington hospital. I honestly do not know where to begin, everyone is just the nicest person you could hope to meet, they remember
you, they give you a warm hug, they offer you tea and cakes, they treat you, your loved ones and family with the highest of respect and honour. I honestly cannot rate this care home any higher or I would. The manager and her team have got this down to a T! I am so truly grateful that my dad got to be here for his closing chapter and that has brought a lot of peace to me and his wife.
Forever thankful to you all, please never change.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you so much for taking the time to write a review, it was our pleasure to support your father and family. I will share your lovely comments with the team.


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Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted for assessment following discharge from hospital. We were both made welcome from the start and he soon settled in. Any concerns the staff dealt with and the staff kept us updated on his condition. Many thanks to all.

Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, recently had a 4-week respite at Grapenhall Manor Care home. Throughout her stay, the staff were exceptionally attentive and supportive. They quickly spotted and dealt with a health issue that required antibiotics. The facilities are excellent and spotless at all times.
There are a variety of daily activities and the food fresh and varied. I would be very happy for Mum to return here on a more permanent basis in the future.

Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely experience to bring a little sunshine into someone's life. Great not having a time limit to visiting hours. Friendly staff.

Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed onto the team.


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Overall Experience  Overall Experience 4.0 out of 5

Mum had a short rehab stay at the care centre, but she was well cared for and enjoyed the new, modern facility. As family visitors we were always made to feel welcome and our questions and concerns regarding Mum's health were responded to promptly.
Mum's only less positive comment was that when she
first arrived and was unable to get out of bed or the chair by herself, her call bell was not always responded to in a timely manner.
Overall, thank you for taking care of Mum.

Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking time to complete a review, I appreciate your comments and will look into your feedback regarding nurse call response times.


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Overall Experience  Overall Experience 5.0 out of 5

All staff, without fail, are friendly, proffessional, caring, attentive and give the appearance of enjoying their job. All requests are met promptly. The whole facility is spotless and calming which aids recovery.

Reply from Charlotte Sherrocks, Home Manger at Grappenhall Manor Care Centre

Thank you for taking the time to complete a review, I will pass your lovely comments onto our team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum aged 94 moved into Grappenhall in August 2023 from living in her own home supported by carers. She was mobile and the open setting meant that she could easily navigate between her room to the lounge and dining room and outside.
She became frailer and died at the home in March and we couldn’t have
asked for a higher standard of professional or personal care for her, or for us as a family.
While she was mobile she enjoyed trips out and a wide range of activities in Grappenhall.
Mum had a good appetite and enjoyed the meals and the varied choices on the menu. As she became weaker, meals were adapted and the staff were really supportive in ensuring she continued to eat as well as she could.
We were kept well informed of any changes, medical or personal, and involved in decision-making - very relevant for those with PoA.
All visitors said how welcome they were made.
The care and good humour from every staff member helped to make it a special place for us and Mum.

Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for taking the time to leave us a fantastic review; we will definitely pass it on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Brilliant! The staff, food (lots of it), and accommodation are just absolutely spot on. Every member of staff I've met has been warm, engaging, approachable, and can't do enough for you. I'm fairly independent so don't take much looking after, however, to see how the staff engages and cares for some
of the other residents is heartwarming and has played a big part in my recovery a progress so far. The only problem I've got is that I'll have to leave soon, which I think sums it up. Thank you all.

Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for taking the time to leave us a fantastic review; we will pass it on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

From the minute Dad arrived, the staff at Grappenhall Manor Care Centre were lovely with him. They were caring/considerate and took time to explain everything he needed to know. Outstanding level of understanding and care.

Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for taking the time to leave us a fantastic review; we will definitely pass it on to the team.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Grappenhall Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Grappenhall Manor Care Centre is calculated as follows: ( (431 Excellents x 5) + (47 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 487 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grappenhall Manor Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Charlotte

Charlotte Sherrocks

Job Title: Home Manger

Joined: 2022

I’m Charlotte Sherrocks and I have worked in the health and social care since leaving education qualifying as a registered nurse in 1996. My N.H.S. ward experience was gained in general medicine, trauma and orthopaedics. I also hold a BSc Health and Social Care degree, mentoring, management and clinical qualifications.


I left the N.H.S. and joined the private sector where I have undertaken roles including that of General Manager, Clinical Services Manage, Clinical Development Nurse and Regional Support Manager. These opportunities have given me a wealth of knowledge and vast experience in the care of older adults. My passion is to deliver high-quality standards and a person-centred, individualised approach to care.

In my spare time, I enjoy spending time with my family, cinema and going to the gym.


Leah

Leah Brooker

Job Title: Wellbeing Coordinator

Joined: 2023

I have worked as a well-being coordinator for a number of years and loved every second. At University I studied dance and for one of my modules, I looked at how dance can benefit people living with dementia. That was when I knew what career path I wanted to follow. I want to make sure everyone is able to have fun and look forward to what is on our wellbeing programme. Outside of work, I am a member of a dance crew where we have gone to competitions around Europe and are currently working on getting a place in Worlds in America. I also enjoy running and recently completed the Great North Run, which I'm super proud of. Grappenhall Manor is a lovely place to work and I can't wait to spend many more years here.


Frequently Asked Questions about Grappenhall Manor Care Centre

What types of Care is Grappenhall Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grappenhall Manor Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grappenhall Manor Care Centre have?

There are 70 Single Rooms.

What are the Facilities & Services at Grappenhall Manor Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grappenhall Manor Care Centre to the centre of Warrington?

2.3 mile(s) as the crow flies, distance by road may be significantly further.