Nursing Care plus FNC £235.88
Respite stay minimum of 2 weeks - from £1,850 per week.
We do not provide Nursing Dementia Care.
Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.
Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.
Grappenhall Manor Care Centre has a Review Score of 9.9 (9.862) out of 10, based on 42 reviews in the last 2 years. Over all time Grappenhall Manor Care Centre has 42 reviews.
Review from W J (Resident) published on 3 March 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you very much for taking the time to submit a 5-star review; it was our pleasure to support you during your stay with us. I will be sure to share your feedback with the team.
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Review from T L (Respite Resident) published on 3 March 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you for taking the time to submit your review. I will share your feedback with the wellbeing team.
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Review from C J (Son of Resident) published on 25 February 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you for taking the time to complete a review, it is very much appreciated. I will be sure to share your comments with the team.
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Review from Lorrian W (Wife of Resident) published on 17 February 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you very much for taking the time to submit a review. I will be sure to share your feedback with the team.
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Review from Raymond M (Husband of Resident) published on 31 January 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you for time to write and submit your review, it is our pleasure to support your wife here at Grappenhall Manor. I will be sure to share your feedback with the team.
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Review from J R (Granddaughter of Resident) published on 31 January 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you so much for the taking the time to submit your review. It is our pleasure to support your grandma, I will be sure to share your feedback with the team.
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Review from M D (Respite Resident) published on 31 January 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you for taking the time to submit such a lovely review, it was a pleasure to support you during your rehabilitation. I will be sure to share your comments with the team.
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Review from N T (Daughter of Resident) published on 27 January 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you so much for taking the time to submit your review. It has been a pleasure to support your father during both of admissions. I will be sure to share your feedback with the team.
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Review from Mike R (Son-in-law of Resident) published on 27 January 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you so much for taking the time to submit your review. I will share your feedback with the team.
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Review from Catherine S (Daughter of Resident) published on 23 January 2025
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you for taking the time to submit such a lovely review and share your feedback. I will be sure to share this with the team, it is our pleasure to support your mother.
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Review from John B (Son of Resident) published on 11 October 2024
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you for taking the time to complete a review, it is our pleasure to support your mother at Grappenhall Manor I will be sure to share your feedback with our team.
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Review from Martyn O (Son of Resident) published on 24 September 2024
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you so much for taking the time to write a review, it was our pleasure to support your father and family. I will share your lovely comments with the team.
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Review from G B (Wife of Resident) published on 27 August 2024
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Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre
Thank you for your lovely comments, I will ensure these are passed onto the team.
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Review from Miriam E (Daughter of Resident) published on 21 August 2024
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Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre
Thank you for your lovely comments, I will ensure these are passed onto the team.
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Review from G P (Friend of Resident) published on 12 August 2024
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Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre
Thank you for your lovely comments, I will ensure these are passed onto the team.
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Review from J B (Daughter of Resident) published on 4 June 2024
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Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre
Thank you for taking time to complete a review, I appreciate your comments and will look into your feedback regarding nurse call response times.
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Review from C K (Daughter of Resident) published on 30 May 2024
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Reply from Charlotte Sherrocks, Home Manger at Grappenhall Manor Care Centre
Thank you for taking the time to complete a review, I will pass your lovely comments onto our team.
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Review from Linda B (Daughter of Resident) published on 22 April 2024
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Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre
Thank you for taking the time to leave us a fantastic review; we will definitely pass it on to the team.
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Review from E T (Respite Resident) published on 17 April 2024
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Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre
Thank you for taking the time to leave us a fantastic review; we will pass it on to the team.
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Review from Stephen T (Son of Resident) published on 17 April 2024
Submitted via Postal Card •
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Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre
Thank you for taking the time to leave us a fantastic review; we will definitely pass it on to the team.
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The Review Score of 9.9 (9.862) out of 10 for Grappenhall Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.862 for Grappenhall Manor Care Centre is calculated as follows: ( (431 Excellents x 5) + (47 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 487 Ratings = 4.862
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Grappenhall Manor Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Feb 2024
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Job Title: Home Manger
Joined: 2022
I’m Charlotte Sherrocks and I have worked in the health and social care since leaving education qualifying as a registered nurse in 1996. My N.H.S. ward experience was gained in general medicine, trauma and orthopaedics. I also hold a BSc Health and Social Care degree, mentoring, management and clinical qualifications.
I left the N.H.S. and joined the private sector where I have undertaken roles including that of General Manager, Clinical Services Manage, Clinical Development Nurse and Regional Support Manager. These opportunities have given me a wealth of knowledge and vast experience in the care of older adults. My passion is to deliver high-quality standards and a person-centred, individualised approach to care.
In my spare time, I enjoy spending time with my family, cinema and going to the gym.
Job Title: Wellbeing Coordinator
Joined: 2023
I have worked as a well-being coordinator for a number of years and loved every second. At University I studied dance and for one of my modules, I looked at how dance can benefit people living with dementia. That was when I knew what career path I wanted to follow. I want to make sure everyone is able to have fun and look forward to what is on our wellbeing programme. Outside of work, I am a member of a dance crew where we have gone to competitions around Europe and are currently working on getting a place in Worlds in America. I also enjoy running and recently completed the Great North Run, which I'm super proud of. Grappenhall Manor is a lovely place to work and I can't wait to spend many more years here.