This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
No restrictions for visiting and the home encourage relatives and friends to visit whenever they can.
Private Car Park for visiting families and friends of residents
Barchester Elgar Court Care Home has a Review Score of 9.9 (9.897) out of 10, based on 44 reviews in the last 2 years. Over all time Barchester Elgar Court Care Home has 44 reviews.
Review from N S (Son of Resident) published on 4 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so very much for your wonderful review of our care to your parents. We are thrilled that they have settled in well and the environment we have created has made them very comfortable and enjoying the experience of life at Elgar. Thank you again and I will pass on your review to the team. Kindest regards Naomi
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Review from David I (Son of Resident) published on 30 January 2025
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5.0 out of 5
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Review from Sandra W (Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you Sandra for your wonderful review of our home and thankyou for choosing us! We always strive to keep our residents happy and every need met, and I will share your review with the team - who will be delighted with your kind words!
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Review from Mark P (Son of Resident) published on 29 January 2025
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5.0 out of 5
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Review from Catherine L (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Dear Catherine, we really appreciate the wonderful feedback you have given our staff and home. We always strive to give the best care and life enrichment for our residents and we are so reassured you feel your mum is comfortable and happy with us. Best wishes, all the staff from Elgar Court.
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Review from Lynn J (Daughter of Resident) published on 21 January 2025
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much, Lynn, for your outstanding review of our care. We are so pleased that his health and confidence have grown from strength to strength at our home and look forward to seeing him continue his zest for life with us. I will pass on your review to our team who will be so pleased to hear this. Best wishes, Elgar Court.
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Review from D S (Son of Resident) published on 9 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for choosing to spend a few months at Elgar Court for a well-being break. We really enjoyed having you to stay and considering Elgar Court as a 'luxury hotel with 24-hour care services' (one of your lovely comments and a highlight from our daily chats!)
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Review from D S (Friend of Resident) published on 3 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for the high praise of our care and home life at Elgar Court! This recognition means so much to us and the hard work of our staff. Kindest regards, Naomi.
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Review from Jean L (Wife of Resident) published on 7 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for your kind review, we really enjoyed your husband staying with us and look forward to his next stay. Kindest regards, Naomi.
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Review from Joanna K (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for your very kind and thoughtful review. We are really pleased that your mum is thriving in our home and enjoying the care and lifestyle we provide. I will let the team know about your feedback which is always valued. Kindest regards, Naomi.
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Review from Sarah B (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so very much for your review of the care we provide your mum, it's so important that we ensure each resident gets the personalised care, time and support they deserve and need. Thank you again and I will pass on your very kind comments to our teams. Kindest regards, Naomi.
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Review from J S (Daughter of Resident) published on 16 July 2024
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4.0 out of 5
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Review from Pam S (Respite Resident) published on 16 July 2024
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5.0 out of 5
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Review from M M (Respite Resident) assisted by family/friend published on 16 July 2024
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4.0 out of 5
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Review from Diane W (Friend of Resident) published on 16 July 2024
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5.0 out of 5
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Review from P T (Respite Resident) published on 13 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for your kind words. We really enjoyed meeting you and having you stay at our home. I will pass on your feedback to the team. Kindest regards, Naomi.
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Review from David W (Friend of Resident) published on 7 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you for your thoughtful and kind review, I will pass on your comments to our dedicated team. Kindest regards, Naomi.
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Review from Laura W (Friend of Resident) published on 3 June 2024
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you for your very kind review of the care we provide you friend, and the lovely atmosphere we all enjoy. Please do come and see us again soon. Kindest regards
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Review from Douglas P (Son of Resident) published on 7 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you for your wonderful review of our home and the care we provide your mother. It's always a pleasure to meet family members of our residents and show the care we provide. Kindest regards
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Review from Jane O (Friend of Resident) published on 2 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
We are thrilled you both enjoyed your experience of our care and lifestyle we offer and thank you for giving us such a great review. We really appreciate your words and will share them with our team. We would love to see you again and please do pop in and say 'hello'. Kindest regards, Naomi.
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The Review Score of 9.9 (9.897) out of 10 for Barchester Elgar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for Barchester Elgar Court Care Home is calculated as follows: ( (467 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 513 Ratings = 4.897
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Elgar Court Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 44 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
I have worked within management for over 23 years and my exciting journey started with Barchester in 2023.
I am exceptionally passionate about my vocation. I work very closely with my team here at Elgar Court to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.
Thank you for taking the time to look further into what we have to offer you or your loved one.
Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Elgar Court.
My team and I look forward to welcoming you to Elgar Court.
Job Title: Deputy Manager
Joined: 2010
Hello, my name is Liz and I am the Deputy Manager for Elgar Court. I have been with Barchester for over 10 years and managed a number of homes across the Midlands. I am dedicated to the excellent care and well-being of our residents, and I always strive to ensure we provide the very best enriched environment for our homes. Please do contact me if you have a question - however big or small. I look forward to meeting you.
Job Title: Community Care Leader
Joined: 2023
Hello, my name is Sheralyn but I prefer to be called Shez. I have worked in the care industry for 14 years and I am very passionate about my role. I have recently gained the highest level of qualification in care, and I look forward to using my newfound knowledge to support and enrich the lives of our residents. I have two young children at home and in my spare time, I enjoy family days out and reading.
Job Title: Community Care Leader
Joined: 2023
Hello, my name is Vicky and I have a passion for caring for people. As one of two Community care leaders at Elgar Court, I strive to ensure the care and support my teams give our residents, and enrich their lives each and every day.
In my spare time, I support local charities and enjoy reading and cooking.
Job Title: Home Services Advisor
Joined: 2022
Hello, my name is Naomi, and I will be delighted to tell you all about life at Elgar Court and show you how our home will take care of you or your loved one.
Whether you decide to stay with us for a short break or as a resident, I appreciate how emotionally challenging moving into a new home can be. But it will be my privilege to support you, and your family through every step of this new chapter in your life and welcome you into our Home.
I look forward to getting to know you and finding out how special we can continue to make your life. See you soon.
Job Title: Head Chef
Joined: 2023
Hi, I am Chris and I am looking forward to meeting you all.
I am an award-winning Executive Chef, who has worked internationally in luxury hotels and private dining organisations across the world. I cannot wait to share my wealth of knowledge of local, national and international food with our residents at Elgar Court.
Job Title: Second Chef
Joined: 2023
Hello, my name is Dan and I am a Chef at Elgar Court. I have worked at a number of restaurants and enjoy learning something new ever day to please our residents.
In my spare time my interests are cars and eating out with friends.
Job Title: Head of Maintenance
Joined: 2023
After a 30-year career as a Police Officer, I learned that I was happiest when helping people. Seven years managing holiday camps developed a skillset in maintenance and I’ve always loved a challenge. Head of Maintenance at the brand new Elgar Court means I get to combine all three and I can’t wait to welcome you to our beautiful new home.
Job Title: Administration Manager
Joined: 2023
Hello, my name is Kirsty.
Through my husband's work, we were relocated to North Carolina in the US. During this time I worked in finance, and then on my return to the UK I continued my career with Bupa as a Finance Administrator. I am now fortunate to once again work in care for the Barchester Group as a Home Administrator and I look forward to meeting our new residents.
Job Title: Administration Assistant
Joined: 2018
Hello, my name is Vicky and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I have lived in Malvern for many years with my family and enjoy going to the theatre and reading. I look forward to getting to know our residents and meeting all our visitors.
Job Title: Administration Assistant
Joined: 2023
Hello, my name is Karen and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I recently retired from being a senior Paediatric nurse at Birmingham Queen Elizabeth Hospital and moved to Malvern this year. I enjoy going travelling to far-off countries and spending time with my family. I am enjoying getting to know our residents and meeting all our visitors.
Job Title: Senior Carer
Joined: 2023
Hello, my name is Dan and I am a Senior Care team member with over 20 years of qualified experience. I started in care at the age of 16 years old and it has been a vocation to care for and support others.
In my spare time, I enjoy spending time with my family and reading books such as JR Tolkien and JK Rowling.
Job Title: Senior Carer
Joined: 2023
Hello, I am Nicky I am originally from London and I have over 20 years of working in care. I have two grown children and love riding my Kawasaki Motorbike in my spare time.
I have a passion for supporting people living with dementia and Alzheimer’s as both my grandparents had this disease. They used to say to me that I “bring daylight into their lives”, and I want to do this for the residents I care for at Elgar Court.
Job Title: Carer
Joined: 2023
Hello, I'm Will and I have worked in care for 14 years. It's been exciting watching Elgar Court being built and I'm looking forward to welcoming our residents. Outside of work, I enjoy reading and walking. I'm also an avid collector of 18th & 19th-century tokens coins and enjoy going around the local flea fairs.
Job Title: Carer
Joined: 2023
Hello, my name is Fran. I've worked as a carer for 9 years, and I love what I do. I love getting to know different kinds of people and building relationships with them, especially those with advanced dementia. It brings me great joy to engage and help empower my residents to live the fullest lives possible. I can be quiet, but I can also be very silly!
Outside of work, I love to collect vintage clothing, travel abroad, walk our local hills, sing and spend time with my family.
Job Title: Carer
Joined: 2023
Hello, my name is Becky and I started my journey with Barchester in 2023. I am very honoured to be working at Elgar Court and help open this wonderful new care home.
I have been working in care since 2008 and love working with the elderly and making them feel special in any way I can.
In my spare time, I enjoy travel, music and Japanese culture.
Job Title: Carer
Joined: 2023
Hello, I'm Amelia and I am a carer who has a passion for caring for people and loves all aspects of my job.
I've been caring for people in my work role for over 16 years, and have made many friendships with residents and their families, during that time.
When I'm not working, my other passion, is my 3-year-old African Grey Parrott, always causing mischief and up to no good... he's a proper little character!
Job Title: Carer
Joined: 2023
Hello, my name is Malvin and I have lived in Malvern all my life. I am a carer with several years of experience with a great sense of humour and look forward to looking after our residents. In my spare time, I am an entertainer and perform regularly to large audiences.
Job Title: Head of Housekeeping
Joined: 2023
Hello, my name is Sarah and our team will ensure everything is just 'right' and more for our residents! I am a highly experienced housekeeper from working in a number of luxury residential homes. I am looking forward to getting to know and spending time, with each of our residents and making a difference in their daily life.
Job Title: Activities Leader
Joined: 2024
Hello, My name is Kerrie and I provide unique life enrichment for residents at Elgar Court. I moved to Malvern 12 years ago to live with my fiance and we have two tortoises and a snake. I love to play Dungeons and Dragons with my friends. I am very 'outdoorsy' and used to riding horses and competing nationally in athletics, specialising in track and field for Redditch and Bromsgrove Athletics Club.
In my spare time, I love being in the kitchen and making treats for my family.
