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Review from A B (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience

Excellent staff who are all thoroughly trained by the home. Nothing is too much trouble and you feel welcome when you visit. Mum has changed completely since she started living there. She looks better, is more engaged in activities and is happier. Mum is safe there.
Would thoroughly recommend.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very, very much for your glowing review of our team and our home! We really are constantly encouraged by the praise our residents and their families give us and this reinforces how well our person-centred care is for each resident. Thank you again! Kind regards, Naomi.

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Review from L L (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

Not having much idea on how to choose the right home for our mum, my brother and I thought it would be a rather daunting task. But with the expertise and detailed and friendly guidance from the staff, it turned out to be a pleasant experience and it became obvious to us that this was going to be Mum's

new home.
Mum settled in straightaway with the help of the friendly staff and other residents.
She is enjoying the food and the activities and she has told us that she feels safe which means the world to us.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for your wonderful feedback on how your mum is settling into her new home. We are so pleased that she is enjoying the care and lifestyle our team works so hard to give to all of our residents. Kindest regards, Naomi.

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Review from A E (Wife of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

My husband had a two-week respite break at Barchester Elgar Court Care Home. He enjoyed his stay and I, his wife and carer, had a break too.
He was well looked after, enjoyed food and slept well. He also joined in some activities. I was made to feel welcome along with any visitors.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for letting us know about your husband's stay and his experience with us. We enjoyed having your husband as our guest and hope we will see you both again for a coffee and a catch-up. It is always our aim to give each and every resident and guest a wonderful lifestyle with enriching daily activities. We hope to see you soon! Kindest regards, Naomi.

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Review from D T (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

From the first moment stepping through the door, I knew this was the place for Mum and Dad. All of the staff, the rooms, the facilities, food and drink are excellent. We were all made to feel instantly welcome. The whole process of getting them settled here has been thorough but not overly burdensome.

Mum has been here for a few days and her alertness has improved - and she is happy. I couldn't ask for more.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

We really appreciate your review of our care and team's efforts. We are so glad your parents' move has been a very smooth transition with your care and our team and I will pass on your kind comments. Best wishes, Naomi.

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Review from J T (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

We received the warmest of welcomes from the moment we came through the door. The standard of facilities is excellent - this has the feel of a hotel, beautiful and spotlessly clean. We are sure Mum and Dad will be very happy here.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful review. It is incredible how quickly your parents have settled in and I can assure you that our care and thoughtfulness will continue during their stay with us. Best wishes, Naomi.

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Review from K M (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

My Father was a short term resident at Elgar Court before his death. He was a stubborn soul who did not want to be in residential care. However, within a few days of settling in he declared he felt safe and happy and was enjoying the wonderful care and attention that he received from all the staff,

particularly his main carer. My only regret was that he could not have been persuaded to move in sooner and enjoy himself.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for your heartfelt appreciation and review of our care. Our team really enjoyed getting to know your father to make his stay with us as comfortable and meaningful as possible. I will pass on your very kind comments to our wonderful team. Thank you.

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Review from A T (Granddaughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience

For my first visit, I was greeted with a warm smile as though the staff knew me which was comforting. I was made to feel welcome whilst my nan was son her way to me. During my visit, Nan needed some care which the staff did with kindness and respect. It was a nice visit, in a beautiful environment and

nan seems happy here.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

We really appreciate your kind feedback and always strive to provide the best experience for our residents and their families. Thank you.

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Review from Emma G (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience

Elgar Court Care Home provides excellent care with amazing staff. The rooms are beautifully presented and well-kept. Management and reception staff are welcoming and always helpful. Nothing is too much trouble and our mother, who has dementia, is well cared for. I would recommend this home.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

It's always a pleasure to meet families of our residents and to show the care and commitment we give to their loved ones. Families and friends who visit are an integral part of our home's life and we look forward to seeing you again.

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Review from J B (Respite Resident) assisted by family/friend published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience

Having not been looking forward to the respite care, because I hadn't been in a care home before, I was very pleased with all aspects of my care and attention given to me.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you very much for letting us know that your experience of our care made a difference to how you view residential care. We are so glad you enjoyed your stay with us and I will pass this on to our team. Kindest regards, Home Services Advisor.

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Review from A B (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

From the moment Mum was taken into the home she was grateful and made to feel at home. The staff were amazing and nothing was an issue. The home is very clean, modern but with a homely feel. Would 100% recommend. Thank you all.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for this wonderful review which I will share with our hardworking team. We always strive to make every resident comfortable and at home at Elgar Court. Thank you again. Kindest regards.

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Review from Julia N (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience

Moving a parent with dementia into a care home is one of life's most difficult moments. I am so grateful for your kind, gentle and consistent support in the run up to and during the move. From management to admin staff and nursing/caring staff, you have all been wonderful - even offering me the occasional

hug when I needed it most. On the day of admission, as we walked in everybody knew my father's name: it put a smile on his face and made him feel important/restored some agency. We are only just on day 3, but from what I have seen so far I have absolutely no doubt that you will all do everything you can to make each moment for my father the best that it can be. Thank you, from the bottom of my heart.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful praise and review of our staff, care and the support we provide for your father at Elgar Court. We constantly aim to ensure our residents' lives are enriched with our support every day, whilst receiving our highest quality of care. I will proudly share your review with the team who work so hard every day to ensure our vision is delivered. Thank you again for a truly appreciated review. Kindest regards, Naomi.

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Review from Wendy Y (Sister of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience

Beautiful home with lovely staff who make everyone feel so welcome.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you Wendy, we are really appreciate your kind and positive review of our team and home. I will highlight your review to our team as affirmation of the welcoming environment they have created for residents and their guests. Thank you again. Kindest regards, Home Services Advisor.

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Review from R B (Sister of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience

My sister is looked after wonderfully, everyone is so kind and thoughtful.
All of the staff listen and give 100% effort into everything they do for my sister.
My sister's individual needs are always cared for with understanding.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your generous review. We really enjoy caring for our residents and getting to know each one. I will share your marvellous comments with the team!

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Review from James H (Respite Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience

Well cared for during two weeks respire care, with the assistance needed to recover mobility. The staff ready to help and soon became friends. The building is well designed and is already a social and welcoming community.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you James for your wonderful review of our care and staff. This means a lot to us all at Elgar Court, and as we continue to grow we will always ensure the quality of our care and services is at the forefront of what we do. Thank you also for the delicious tin of luxury biscuits you dropped in before Christmas - our team enjoyed them very much! Please do drop in for regular refreshments and let us know how you are doing. Kindest regards.

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Review from Lorraine H (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

My mum recently had some respite care at Elgar Court. They made myself and my mum very welcome on our first visit to have a look around. Mum had a wonderful couple of weeks' stay and thoroughly enjoyed the freshly baked cakes and activities. Thank you, Elgar Court!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Lorraine, thank you so much for your review of your mum's stay; it's great to hear that your mum enjoyed herself, and we look forward to seeing her again. And of course, please do drop in any time with your mum. Best wishes.

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Review from G B (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience

Well, I visited my mother on the 14th of November, she had already stayed at Elgar Care home for 4 nights, instantly I was welcomed in by the staff and directed to my mum. She looked great, full of smiles and enjoying life there, participating in all the activities which they had to offer from the manager

and her wonderful team. I arrived about 5.30 pm not knowing it was dinner time but I sat with my mum who already made friends with other residents. Not 1 of them had a bad word to say about the, well, hotel, it's that nice a place. The food looked excellent, and I was offered sausage, chips, gravy and a drink, lovely food. Mum showed me to her lodgings. Wow, faultless. This is by far an exceptional place, second to none. I cannot thank the manager and her wonderful team enough.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for your review, it's great to hear you think Elgar Court was a good choice for your mum's respite stay and more importantly, that she is enjoying herself. We will always focus on our resident's wellbeing and ensure their stay with us is a home-from-home.
Kind regards,
Naomi

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Review from J F (Respite Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

I have been fortunate to stay at Barchester Elgar Court Care Home for several weeks whilst visiting the UK to see my daughter who lives nearby but is at work all day and has her own life to lead. I only have positive comments to make in spite of being a bit quiet and anxious to start with. I have enjoyed

the bright modern decor of the building itself, the spacious bed outside areas provide a good opportunity for residents, visitors to meet informally. The staff are committed and caring. They treat the resident with respect and patient and are very cheerful and helpful.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for your very kind words. It is an absolute pleasure having you to stay with us, and we are so glad you enjoy your experience of the care we provide. Thank you from all of the team. Kind regards, Naomi

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Review from R L (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

As a purpose-built, brand new facility, Barchester Elgar Court Care Home is fresh and clean, with comfortable, tasteful furnishings and state of the art facilities, which evidence their impressive attention to detail.
Add to that the views of the Malvern Hills, and the amenities and location are unbeatable.

Elgar Court is truly comparable to an upscale boutique hotel. Checking it out for a friend, I found its ambience warm and welcoming. It takes a very special person to be a caregiver, and every staff member I met was genuinely kind and friendly, and always ready to happily and unhurriedly answer questions. With the entire admission process tactfully and sympathetically administered, it’s by far the best I have seen.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for the lovely review of Elgar Court and the kind comments about our wonderful caring staff team. Our aim is for our residents' lives is to be cared for and to be enriched every day. Thank you again for the lovely review of our home. Kindest regards, Naomi

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Review from S H (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

A brand new facility with food facilities and a considerate and caring team, headed by an experienced management team.
My parents have been welcomed and their special needs accommodated.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful review of the care and life enrichment we provide your parents at Elgar Court. We will always strive for excellent service at Elgar Court, and we will share your kind comments with our hardworking team. Kindest Regards.

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Review from Claire P (Daughter-in-law of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

My elderly but fiercely independent parents-in-law have been struggling at home for some time, but it became obvious that this could not continue. We (and my mother-in-law) had looked at various care homes, and Elgar Court was the clear favourite. We had an assessment booked when my father-in-law deteriorated

and was admitted to the hospital. We were delighted and relieved when Elgar agreed to accept mother-in-law the very next day. The staff have been so kind and patient with her, doing their utmost to support her rigid habits whilst gently persuading her into a healthier routine. She is very keen to see her husband as often as possible, and not only has Elgar provided a member of staff to accompany her on the time-consuming visits, but one of the care staff and her husband gave up their free afternoon to take her and stay with her for several hours, refusing any payment. She and we cannot praise the staff highly enough.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful review of the care and lifestyle support we provide your mother-in-law at Elgar Court. Our aim is to ensure our resident's lives are enriched with our support every day whilst receiving our highest quality of care. We will always strive for excellence at Elgar Court, and I will share your review with the team who work so hard every day to ensure our vision is delivered. Thank you again for a truly appreciated review. Kindest Regards.

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Meet the Team (20)

Sarah Cadwallader

Job Title: General Manager

Joined: 2023

I have worked within management for over 23 years and my exciting journey started with Barchester in 2023.

I am exceptionally passionate about my vocation. I work very closely with my team here at Elgar Court to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.

Thank you for taking the time to look further into what we have to offer you or your loved one.

Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Elgar Court.

My team and I look forward to welcoming you to Elgar Court.

Liz Murray

Job Title: Deputy Manager

Joined: 2010

Hello, my name is Liz and I am the Deputy Manager for Elgar Court. I have been with Barchester for over 10 years and managed a number of homes across the Midlands. I am dedicated to the excellent care and well-being of our residents, and I always strive to ensure we provide the very best enriched environment for our homes. Please do contact me if you have a question - however big or small. I look forward to meeting you.

Sheralyn Bird

Job Title: Community Care Leader

Joined: 2023

Hello, my name is Sheralyn but I prefer to be called Shez. I have worked in the care industry for 14 years and I am very passionate about my role. I have recently gained the highest level of qualification in care, and I look forward to using my newfound knowledge to support and enrich the lives of our residents. I have two young children at home and in my spare time, I enjoy family days out and reading.

Victoria Gibbons

Job Title: Community Care Leader

Joined: 2023

Hello, my name is Vicky and I have a passion for caring for people. As one of two Community care leaders at Elgar Court, I strive to ensure the care and support my teams give our residents, and enrich their lives each and every day.

In my spare time, I support local charities and enjoy reading and cooking.

Naomi Steward

Job Title: Home Services Advisor

Joined: 2022

Hello, my name is Naomi, and I will be delighted to tell you all about life at Elgar Court and show you how our home will take care of you or your loved one.

Whether you decide to stay with us for a short break or as a resident, I appreciate how emotionally challenging moving into a new home can be. But it will be my privilege to support you, and your family through every step of this new chapter in your life and welcome you into our Home.

I look forward to getting to know you and finding out how special we can continue to make your life. See you soon.

Christopher von Landkammer

Job Title: Head Chef

Joined: 2023

Hi, I am Chris and I am looking forward to meeting you all.

I am an award-winning Executive Chef, who has worked internationally in luxury hotels and private dining organisations across the world. I cannot wait to share my wealth of knowledge of local, national and international food with our residents at Elgar Court.

Daniel Little

Job Title: Second Chef

Joined: 2023

Hello, my name is Dan and I am a Chef at Elgar Court. I have worked at a number of restaurants and enjoy learning something new ever day to please our residents.

In my spare time my interests are cars and eating out with friends.

Paul Patchett

Job Title: Head of Maintenance

Joined: 2023

After a 30-year career as a Police Officer, I learned that I was happiest when helping people. Seven years managing holiday camps developed a skillset in maintenance and I’ve always loved a challenge. Head of Maintenance at the brand new Elgar Court means I get to combine all three and I can’t wait to welcome you to our beautiful new home.

Kirsty Brook

Job Title: Administration Manager

Joined: 2023

Hello, my name is Kirsty.

Through my husband's work, we were relocated to North Carolina in the US. During this time I worked in finance, and then on my return to the UK I continued my career with Bupa as a Finance Administrator. I am now fortunate to once again work in care for the Barchester Group as a Home Administrator and I look forward to meeting our new residents.

Victoria Scott-Fidlin

Job Title: Administration Assistant

Joined: 2018

Hello, my name is Vicky and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I have lived in Malvern for many years with my family and enjoy going to the theatre and reading. I look forward to getting to know our residents and meeting all our visitors.

Karon Dyke

Job Title: Administration Assistant

Joined: 2023

Hello, my name is Karen and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I recently retired from being a senior Paediatric nurse at Birmingham Queen Elizabeth Hospital and moved to Malvern this year. I enjoy going travelling to far-off countries and spending time with my family. I am enjoying getting to know our residents and meeting all our visitors.

Daniel Bird

Job Title: Senior Carer

Joined: 2023

Hello, my name is Dan and I am a Senior Care team member with over 20 years of qualified experience. I started in care at the age of 16 years old and it has been a vocation to care for and support others.

In my spare time, I enjoy spending time with my family and reading books such as JR Tolkien and JK Rowling.

Nicola Ellington

Job Title: Senior Carer

Joined: 2023

Hello, I am Nicky I am originally from London and I have over 20 years of working in care. I have two grown children and love riding my Kawasaki Motorbike in my spare time.

I have a passion for supporting people living with dementia and Alzheimer’s as both my grandparents had this disease. They used to say to me that I “bring daylight into their lives”, and I want to do this for the residents I care for at Elgar Court.

Will Marsh

Job Title: Carer

Joined: 2023

Hello, I'm Will and I have worked in care for 14 years. It's been exciting watching Elgar Court being built and I'm looking forward to welcoming our residents. Outside of work, I enjoy reading and walking. I'm also an avid collector of 18th & 19th-century tokens coins and enjoy going around the local flea fairs.

Fran Hallam

Job Title: Carer

Joined: 2023

Hello, my name is Fran. I've worked as a carer for 9 years, and I love what I do. I love getting to know different kinds of people and building relationships with them, especially those with advanced dementia. It brings me great joy to engage and help empower my residents to live the fullest lives possible. I can be quiet, but I can also be very silly!

Outside of work, I love to collect vintage clothing, travel abroad, walk our local hills, sing and spend time with my family.

Rebekah Taylor

Job Title: Carer

Joined: 2023

Hello, my name is Becky and I started my journey with Barchester in 2023. I am very honoured to be working at Elgar Court and help open this wonderful new care home.

I have been working in care since 2008 and love working with the elderly and making them feel special in any way I can.

In my spare time, I enjoy travel, music and Japanese culture.

Amelia Harborne

Job Title: Carer

Joined: 2023

Hello, I'm Amelia and I am a carer who has a passion for caring for people and loves all aspects of my job.

I've been caring for people in my work role for over 16 years, and have made many friendships with residents and their families, during that time.

When I'm not working, my other passion, is my 3-year-old African Grey Parrott, always causing mischief and up to no good... he's a proper little character!

Malvin Hobbs

Job Title: Carer

Joined: 2023

Hello, my name is Malvin and I have lived in Malvern all my life. I am a carer with several years of experience with a great sense of humour and look forward to looking after our residents. In my spare time, I am an entertainer and perform regularly to large audiences.

Sarah Lonsdale

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Sarah and our team will ensure everything is just 'right' and more for our residents! I am a highly experienced housekeeper from working in a number of luxury residential homes. I am looking forward to getting to know and spending time, with each of our residents and making a difference in their daily life.

Kerrie Perks

Job Title: Activities Leader

Joined: 2024

Hello, My name is Kerrie and I provide unique life enrichment for residents at Elgar Court. I moved to Malvern 12 years ago to live with my fiance and we have two tortoises and a snake. I love to play Dungeons and Dragons with my friends. I am very 'outdoorsy' and used to riding horses and competing nationally in athletics, specialising in track and field for Redditch and Bromsgrove Athletics Club.

In my spare time, I love being in the kitchen and making treats for my family.

Barchester Elgar Court Care Home

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