This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
No restrictions for visiting and the home encourage relatives and friends to visit whenever they can.
Private Car Park for visiting families and friends of residents
Barchester Elgar Court Care Home has a Review Score of 9.9 (9.897) out of 10, based on 44 reviews in the last 2 years. Over all time Barchester Elgar Court Care Home has 44 reviews.
Review from S C (Daughter of Resident) published on 29 September 2023
Submitted via Website •
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Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for your wonderful review about our care your mother has received from us. We are particularly pleased that your mother is gradually seeking our support and services when needed, and enjoying the company of new friends she has made in our home.
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Review from C H (Daughter-in-law of Resident) published on 28 September 2023
Submitted via Postal Card •
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Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for your thoughtful review of the home we provide your parents at Elgar Court. We will always continue to give outstanding care at Elgar Court, and we will share your kind comments with our hardworking team. Kindest Regards.
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Review from Chris W (Nephew of Resident) published on 6 September 2023
Submitted via Website •
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Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Dear Chris, thank you so much for your wonderful review about our care and the social enrichment your Aunt and her partner have received from us. They are both incredibly content here at Elgar Court, as they have the reassurance of our lovely teams providing around-the-clock care support if and when they need it.
I will share your review with our team, who will appreciate your kind words as they work hard and always strive for excellence at Elgar Court. Thank you again for taking the time to review our home. Kindest Regards.
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Review from Anne W (Friend of Resident) published on 5 September 2023
Submitted via Website •
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Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home
Thank you so much for your wonderful review of our care and life enrichment we provide your mother-in-law at Elgar Court.
Our aim is to ensure our residents lives are enriched with our support every day, whilst receiving our highest quality of care. We will always strive for excellence at Elgar Court and I will share your review with the team who work so hard every day to ensure our vision is delivered. Thank you again for a truly appreciated review. Kindest Regards, Naomi.
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The Review Score of 9.9 (9.897) out of 10 for Barchester Elgar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for Barchester Elgar Court Care Home is calculated as follows: ( (467 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 513 Ratings = 4.897
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Elgar Court Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 44 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
I have worked within management for over 23 years and my exciting journey started with Barchester in 2023.
I am exceptionally passionate about my vocation. I work very closely with my team here at Elgar Court to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.
Thank you for taking the time to look further into what we have to offer you or your loved one.
Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Elgar Court.
My team and I look forward to welcoming you to Elgar Court.
Job Title: Deputy Manager
Joined: 2010
Hello, my name is Liz and I am the Deputy Manager for Elgar Court. I have been with Barchester for over 10 years and managed a number of homes across the Midlands. I am dedicated to the excellent care and well-being of our residents, and I always strive to ensure we provide the very best enriched environment for our homes. Please do contact me if you have a question - however big or small. I look forward to meeting you.
Job Title: Community Care Leader
Joined: 2023
Hello, my name is Sheralyn but I prefer to be called Shez. I have worked in the care industry for 14 years and I am very passionate about my role. I have recently gained the highest level of qualification in care, and I look forward to using my newfound knowledge to support and enrich the lives of our residents. I have two young children at home and in my spare time, I enjoy family days out and reading.
Job Title: Community Care Leader
Joined: 2023
Hello, my name is Vicky and I have a passion for caring for people. As one of two Community care leaders at Elgar Court, I strive to ensure the care and support my teams give our residents, and enrich their lives each and every day.
In my spare time, I support local charities and enjoy reading and cooking.
Job Title: Home Services Advisor
Joined: 2022
Hello, my name is Naomi, and I will be delighted to tell you all about life at Elgar Court and show you how our home will take care of you or your loved one.
Whether you decide to stay with us for a short break or as a resident, I appreciate how emotionally challenging moving into a new home can be. But it will be my privilege to support you, and your family through every step of this new chapter in your life and welcome you into our Home.
I look forward to getting to know you and finding out how special we can continue to make your life. See you soon.
Job Title: Head Chef
Joined: 2023
Hi, I am Chris and I am looking forward to meeting you all.
I am an award-winning Executive Chef, who has worked internationally in luxury hotels and private dining organisations across the world. I cannot wait to share my wealth of knowledge of local, national and international food with our residents at Elgar Court.
Job Title: Second Chef
Joined: 2023
Hello, my name is Dan and I am a Chef at Elgar Court. I have worked at a number of restaurants and enjoy learning something new ever day to please our residents.
In my spare time my interests are cars and eating out with friends.
Job Title: Head of Maintenance
Joined: 2023
After a 30-year career as a Police Officer, I learned that I was happiest when helping people. Seven years managing holiday camps developed a skillset in maintenance and I’ve always loved a challenge. Head of Maintenance at the brand new Elgar Court means I get to combine all three and I can’t wait to welcome you to our beautiful new home.
Job Title: Administration Manager
Joined: 2023
Hello, my name is Kirsty.
Through my husband's work, we were relocated to North Carolina in the US. During this time I worked in finance, and then on my return to the UK I continued my career with Bupa as a Finance Administrator. I am now fortunate to once again work in care for the Barchester Group as a Home Administrator and I look forward to meeting our new residents.
Job Title: Administration Assistant
Joined: 2018
Hello, my name is Vicky and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I have lived in Malvern for many years with my family and enjoy going to the theatre and reading. I look forward to getting to know our residents and meeting all our visitors.
Job Title: Administration Assistant
Joined: 2023
Hello, my name is Karen and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I recently retired from being a senior Paediatric nurse at Birmingham Queen Elizabeth Hospital and moved to Malvern this year. I enjoy going travelling to far-off countries and spending time with my family. I am enjoying getting to know our residents and meeting all our visitors.
Job Title: Senior Carer
Joined: 2023
Hello, my name is Dan and I am a Senior Care team member with over 20 years of qualified experience. I started in care at the age of 16 years old and it has been a vocation to care for and support others.
In my spare time, I enjoy spending time with my family and reading books such as JR Tolkien and JK Rowling.
Job Title: Senior Carer
Joined: 2023
Hello, I am Nicky I am originally from London and I have over 20 years of working in care. I have two grown children and love riding my Kawasaki Motorbike in my spare time.
I have a passion for supporting people living with dementia and Alzheimer’s as both my grandparents had this disease. They used to say to me that I “bring daylight into their lives”, and I want to do this for the residents I care for at Elgar Court.
Job Title: Carer
Joined: 2023
Hello, I'm Will and I have worked in care for 14 years. It's been exciting watching Elgar Court being built and I'm looking forward to welcoming our residents. Outside of work, I enjoy reading and walking. I'm also an avid collector of 18th & 19th-century tokens coins and enjoy going around the local flea fairs.
Job Title: Carer
Joined: 2023
Hello, my name is Fran. I've worked as a carer for 9 years, and I love what I do. I love getting to know different kinds of people and building relationships with them, especially those with advanced dementia. It brings me great joy to engage and help empower my residents to live the fullest lives possible. I can be quiet, but I can also be very silly!
Outside of work, I love to collect vintage clothing, travel abroad, walk our local hills, sing and spend time with my family.
Job Title: Carer
Joined: 2023
Hello, my name is Becky and I started my journey with Barchester in 2023. I am very honoured to be working at Elgar Court and help open this wonderful new care home.
I have been working in care since 2008 and love working with the elderly and making them feel special in any way I can.
In my spare time, I enjoy travel, music and Japanese culture.
Job Title: Carer
Joined: 2023
Hello, I'm Amelia and I am a carer who has a passion for caring for people and loves all aspects of my job.
I've been caring for people in my work role for over 16 years, and have made many friendships with residents and their families, during that time.
When I'm not working, my other passion, is my 3-year-old African Grey Parrott, always causing mischief and up to no good... he's a proper little character!
Job Title: Carer
Joined: 2023
Hello, my name is Malvin and I have lived in Malvern all my life. I am a carer with several years of experience with a great sense of humour and look forward to looking after our residents. In my spare time, I am an entertainer and perform regularly to large audiences.
Job Title: Head of Housekeeping
Joined: 2023
Hello, my name is Sarah and our team will ensure everything is just 'right' and more for our residents! I am a highly experienced housekeeper from working in a number of luxury residential homes. I am looking forward to getting to know and spending time, with each of our residents and making a difference in their daily life.
Job Title: Activities Leader
Joined: 2024
Hello, My name is Kerrie and I provide unique life enrichment for residents at Elgar Court. I moved to Malvern 12 years ago to live with my fiance and we have two tortoises and a snake. I love to play Dungeons and Dragons with my friends. I am very 'outdoorsy' and used to riding horses and competing nationally in athletics, specialising in track and field for Redditch and Bromsgrove Athletics Club.
In my spare time, I love being in the kitchen and making treats for my family.