The Mill House

Sackville Street, Skipton BD23 2PR
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9.9 46 Reviews
  • The Mill House, Skipton
The Mill House is a purpose-built, luxurious care home, which is welcoming new residents. It provides residential care and care for older people living with dementia. This is on both a permanent basis and for shorter respite stays.

The home benefits from a number of sustainable features. The solar panels mean that the home could be fully powered from these during the summer.

The Mill House is located in the heart of Skipton and benefits from a canal side location. It has good road links, with links to nearby villages and it is close to the Yorkshire Dales National Park.

The Mill Lodge at The Mill House provides eight care suites, which are suitable for couples or individuals. These provide a high standard of self-contained accommodation, with the comfort of a concierge service from the home to provide meals, laundry and care.

As part of the Anchor care home estate, The Mill House provides high-quality care and luxurious facilities within a comfortable and relaxing environment. The home is finished to the highest standard and has impressive facilities for residents to enjoy, such as a bar area, quiet lounges and impressive and safe balconies. There are private landscaped gardens with seating, raised flower beds and water features.

The Mill House provides care which is personally tailored to meet the individual needs of residents and enhance their quality of life. This ensures each individual’s health and care needs are continually met. The Mill House prides itself on the standard of dementia care and provides ongoing training to care staff, to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by The Mill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sharleen Polley (Manager)
  • Admission Criteria
    • Please contact The Mill House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (86)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Mill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,460
    • Self-Funded Residential Dementia Care from £1,460
    • RESPITE Self-Funded Residential Care from £1,460
    • RESPITE Self-Funded Residential Dementia Care from £1,460

  • Please contact The Mill House directly to discuss our fees. Our colleagues will be happy to help.
  • (these prices are only a guideline, please contact The Mill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at The Mill House.


  • Parking

  • The home has parking on site, including disabled parking spaces.


The Mill House Reviews (46)

Total of 46, showing 1-20
9.9

The Mill House has a Review Score of 9.9 (9.890) out of 10, based on 46 reviews in the last 2 years. Over all time The Mill House has 46 reviews.

Overall Experience

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Review from P Q (Son-in-law of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been at The Mill since it has been open. She has been at the end of her life for the past three years at least four times the doctor has told us she had twenty-four hours to live. The carers at The Mill House say she is not going anywhere, she is still here because of the care and
love of the staff at The Mill House.
I would not hesitate to recommend The Mill House to anybody who needs the services.
If it was not for the care of the staff and the attention to detail she would have died years ago. Well done keep it up.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave The Mill House a review. Feedback is very important to us and we are so pleased to hear you have been happy with your mother-in-law's care here. We will ensure to pass your lovely comments onto the whole team and if you ever need to discuss anything please do not hesitate to come to see me, my door is always open.


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Review from Yvonne Q (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of the manager for over 6 years and it's only with the care she has received that my mother is here today.
I will recommend the Mill House to anyone who asks me.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave The Mill House a review. Feedback is very important to us and we are so pleased to hear you have been happy with Mum's care. It's been an absolute pleasure having Mum here with us as part of our family. Thank you again for taking the time to leave us a review, we will ensure to pass your lovely comments onto the whole team.


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Review from Peter M (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Mill House are excellent they show that nothing is too much trouble you can see that the residences are all happy clean and very well looked after.
The Mill House has a homely atmosphere and they have a lot of entertainment.
My sister and myself enjoy Tuesday when they have mother
and toddler group on.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for leaving The Mill House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to see you have rated Overall Experience as Excellent. Your kind words will be passed on to the team. Thank you!


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Review from Graham T (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mill House is more like a 5 star hotel than a care home. The home is spotless, the facilities for residents and visitors are excellent. The staff are all friendly and accommodating. The care and attention my mum receives is outstanding. We could not be more happier that my mum is in this superb
facility.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for leaving The Mill House a review. Feedback from our relatives and their families is very important to us, so it's great to see you have rated the Overall Experience as excellent. We are so pleased that you chose The Mill House to be your Mum's home and we have loved watching her blossom here. Thank you again for your kind words. We hope to see you soon.


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Review from Lorna J (Friend of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mill House is a light, airy and very comfortable home with a large garden. All rooms are carefully and appropriately furnished in contemporary style. There is a welcoming atmosphere, all the staff are friendly and seem to work well as a team with a caring and cheerful approach to residents. Mill
House is a happy home.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave The Mill House a review, your kind words are very much appreciated. We always strive to make The Mill House not just a place to call home but a place for residents and their families to make happy memories too. Thank you again and we hope to see you soon.


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Review from Catherine N (Sister of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On walking in it is an excellent visual impression with a lovely light and welcoming atmosphere. The coffee bar makes a sociable and friendly community hub. Every member of staff has been kind, helpful and caring not only to residents but to all who enter. Nothing seems too much trouble. The food is
excellent, the service in the restaurant is tailored to the individuals. The service in communal areas and to the rooms is excellent, cleanliness outstanding. My sister could not have a better service anywhere. Frequent visits out, Brilliant.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave The Mill House a review. Feedback is very important to us and it's great to hear you have rated the care provided and our home as excellent. We look forward to seeing you soon.


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Review from Peter B (Friend of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mill House is modern, light and spacious. Lounge and garden are very well furnished with modern, comfortable chairs and tables. The garden is very well laid out with paths and benches, a wonderful place to sit out in the summer. Most importantly, all the staff are very caring and cheerful and work
very well as a team.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for leaving a review for The Mill House. We are so pleased that you rate the overall experience as excellent. Our priority is to provide the highest quality care for our residents, within a happy, loving, luxury home. Thank you for your kind words and we hope to see you again soon.


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Review from John B (Son of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the difficulty of leaving her home (not wanting to leave), I think she has settled in well, couldn't think of a better place for her to be. Really happy with the care Mum is given. I just wish she would use the activities on offer more often. From our point of view it has been a massive weight
off our shoulders to know Mum has 24/7 care if anything goes wrong medically it is dealt with.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for leaving The Mill House a review and for your kind words. It's been great to see your Mum settle in so well. Our activity co-ordinator will always encourage residents to join in with activities if they can but if there are any activities in particular you feel your Mum would enjoy, please do let us know. We will always try tailor our activities to suit our residents passions and interests, so hopefully we can find something your Mum would love to take part in. Thank you again for taking the time to leave us a review. Best wishes.


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Review from Janet B (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Mill House in September 2024. We looked at 10 care homes but knew straight away that The Mill House was the right choice for my mum. The home is stunning, it feels like a luxury hotel rather than a care home. The staff are wonderful and my mum receives a high level of care. There
are daily activities, trips out and they even have their own canal barge. My mum is happy, we are happy. Communication is excellent and we know my mum is cared for, well-fed, warm and comfortable. This is a five-star care home on all levels.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave The Mill House a review. It's great to hear you rate the home overall as excellent. Our priority is to provide the best quality care within a luxury, warm and homely setting, so we are very pleased this is being recognised. It has been fabulous to see your Mum settle in so well. Myself and all the team are so pleased you chose The Mill House and we look forward to watching your Mum blossom further within her new home. Thank you again for your kind words.


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Review from E W (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with all aspects of The Mill House since my mother moved in. The staff, without exception, are excellent and very caring. They show such patience with every individual resident and know how to care for them all. In addition, they are a delight to talk to when visiting my mother.
Nothing is too much trouble for them. The care plans are kept up to date, they know what my mother prefers to eat etc. Communication from the admin staff is wonderful and we have no concerns at all.

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Review from Dawn W (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Mill House permanently since May 2024 and I cannot praise the staff enough. The quality of the care is top class and the staff are welcoming and very caring. A well-led Care Home, great communication and a focus on individually tailored care. Recommend.

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Review from Susan B (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mill House for just over a year now and although it took her a while to settle in, she now classes it as her home.
All the carers and staff have been absolutely brilliant, some going above and beyond (you know who you are) dealing with some difficult situations.
This
is a beautiful home with professional, caring and understanding staff and I wouldn't want Mum to be anywhere else.
Many thanks to everyone, everything you do is very much appreciated.

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Review from Janet S (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kept advised of mum's state of mind and she is always saying how lovely the staff are. There is plenty of entertainment and the staff are always on hand to remind mum about what's on.
Her room is always clean and tidy as is the whole building and the gardens are lovely to walk around when weather
permits.

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Review from Tracy T (Friend of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in our friend since he went to Mill House has been amazing. His state of mind, general wellbeing and mobility have improved.
The home generally is a lovely place. Staff are brilliant and the entertainment programme is brilliant.

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Review from C R (Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Spent over 2 weeks here. Very comfortable and enjoyable stay. Very good trips out. Staff very good but some members shone.

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Review from E B (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother returned to The Mill House in early October after a couple of weeks in hospital. On discharge we were advised she was probably approaching the end of her life. Since her return to The Mill House she has received a high level of care and as each day has passed she has become stronger and her
health has improved. Her amazing improvement can only be put down to the gentle, supportive care and knowledge of the staff team who have looked after her with compassion and dignity.

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Review from G W (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and attention given to at the home have been five stars. The staff went above and beyond looking after her. As we live a distance away, it has been very reassuring that she has been in safe hands. The rooms and surroundings are excellent. Would recommend it without a doubt.

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Review from Jane C (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff who really seem to care for Mum. Lovely welcoming atmosphere in the home.

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Review from Ali M (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came into Mill House, she has received outstanding care and support from all the staff at all times.
She absolutely loves being there amongst very friendly residents and made friends very quickly with both staff and guests.
The entertainment provided in the home is wonderful and Mum especially
loved the boat trip on the canal. The Mill House deserves a five star review. We couldn't have chosen a better place for Mum to enjoy her latter years. Thank you to everyone.

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Review from C S (Relative of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A smiling face from all the staff, for both visitor and resident, makes such a difference. Everyone seems so happy. What a change!

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for The Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for The Mill House is calculated as follows: ( (495 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 544 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mill House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have vacancies for residential and care for people living with dementia. Please contact The Mill House directly for further details.


Awards / Recognitions (2)

Residential Care (Large Organisation) Award

Recipient: Anchor

Date: Wednesday 13 Nov 2019 More details

Residential Care Provider of the Year

Recipient: Anchor

Date: Thursday 14 Jun 2018 More details

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Meet the Team (4)

Sharleen

Sharleen Polley

Job Title: Home Manager

Joined: 2015

Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.


As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.


Away from work, I love going long walks with my dog and going on holidays.


Jodi

Jodi Carlisle

Job Title: Deputy Manager

Joined: 2004

My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.


Alice

Alice Smith

Job Title: Deputy Manager

Joined: 2019

My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.


Jacqueline

Jacqueline Ashley

Job Title: Home Administrator

Joined: 2012

My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.


The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.


When I am not at work I enjoy walking, wild swimming and being out in nature.


Frequently Asked Questions about The Mill House

What types of Care is The Mill House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mill House provide?

Convalescent Care is an additional type of care provided.

How many Rooms does The Mill House have?

There are 86 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at The Mill House?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens & Bar/Café are some of the Facilities & Services.

How far is The Mill House to the centre of Skipton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.