The Mill House

Sackville Street, Skipton BD23 2PR
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9.9 46 Reviews
  • The Mill House, Skipton
The Mill House is a purpose-built, luxurious care home, which welcomes new residents. It provides residential care and care for older people living with dementia. This is on both a permanent basis and for shorter respite stays.

The Mill House is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored support for veterans.

The home benefits from a number of sustainable features. The solar panels mean that the home can be fully powered from these during the summer.

The Mill House is located in the heart of Skipton and benefits from a canal side location. It has good road links, with links to nearby villages and it is close to the Yorkshire Dales National Park.

The Mill Lodge at The Mill House provides eight care suites, which are suitable for couples or individuals. These provide a high standard of self-contained accommodation, with the comfort of a concierge service from the home to provide meals, laundry and care.

As part of the Anchor care home estate, The Mill House provides high-quality care and luxurious facilities within a comfortable and relaxing environment. The home is finished to the highest standard and has impressive facilities for residents to enjoy, such as a bar area, quiet lounges and impressive and safe balconies. There are private landscaped gardens with seating, raised flower beds and water features.

The Mill House provides care which is personally tailored to meet the individual needs of residents and enhance their quality of life. This ensures each individual’s health and care needs are continually met. The Mill House prides itself on the standard of dementia care and provides ongoing training to care staff, to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by The Mill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sharleen Polley (Manager)
  • Admission Criteria
    • Please contact The Mill House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (86)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Mill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,460
    • Self-Funded Residential Dementia Care from £1,460
    • RESPITE Self-Funded Residential Care from £1,460
    • RESPITE Self-Funded Residential Dementia Care from £1,460

  • Please contact The Mill House directly to discuss our fees. Our colleagues will be happy to help.
  • (these prices are only a guideline, please contact The Mill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at The Mill House.


  • Parking

  • The home has parking on site, including disabled parking spaces.


The Mill House Reviews (46)

Total of 46, showing 21-40
9.9

The Mill House has a Review Score of 9.9 (9.890) out of 10, based on 46 reviews in the last 2 years. Over all time The Mill House has 46 reviews.

Overall Experience

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Review from Sarah W (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into The Mill House (on behalf of my parents) I was struck with the utter professionalism of every member of staff. My parents have been residents for three months, and this initial impression has not faltered. Every member of our family feels at home - ever our naughty cockapoo!
I couldn't be happier with the care, humour and professionalism of all.

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Review from A P (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents of The Mill House since August/September 2023. They have settled well into their environment, albeit on separate floors. They are well cared for and looked after. They have their nominated key workers who we can contact if we need to. However I do not understand why outdoor
furniture is not provided for residents whose rooms overlook the garden, this is provided for those in the apartments or rooms looking onto the canal. I have been informed that this is due to budgets. Surely a superior care home which has such great attention to detail in all aspects, should want the outside furniture to look the same!

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to review The Mill House. I'm very happy to hear your overall experience with us has been excellent. We like to make sure our residents are as comfortable and happy as possible. Which is why we allow our residents to make their own decisions regarding their spaces, like what furniture stays and goes, and if they wish to buy or bring their own furniture in, so they can make their own spaces to relax in. Although we do provide all the essential furniture and linen needed, we also provide outside seating in our communal areas. With residents wanting different things for their outside spaces, we allow residents to make their own touches within these spaces. If you would like to make any more recommendations, please let me know, and I'll be happy to discuss them with you. Thank you.


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Review from Jane E (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Mill House in October 2024 and settled in very quickly. It has been gratifying to hear them say to their visiting friends 'We've never regretted it for a moment.' The Anchor staff have been consistently excellent, across all teams and management, and they are highly supportive
to me as an 'only child' who had been struggling for some time to 'manage' my parents in their own home. They have come to feel like friends rather than service providers and Mum and Dad are clearly equally enamoured of them. The place itself is beautifully appointed, so that it looks and feels like a luxury hotel.

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Review from Dorothy T (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Medicines are not always on time. Very frustrating.

Reply from Sharleen Polley, Manager at The Mill House

Thank you for providing feedback regarding The Mill House, and we are pleased that you rate all areas of our home as excellent. I appreciate your feedback and we have increased staffing to support the timely provision of medication.


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Review from Jennifer P (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in a beautiful comfortable home with easy access to the town. Very satisfied with the care given by the permanent staff however agency staff leave a lot to be desired and should have instructions on all aspects of carrying out care. The food varies depending on the chef-though the dishes are
too repetitive and not cooked to be appetising. Activities are limited when there are insufficient staff on duty. The outings are good.

Reply from Sharleen Polley, Manager at The Mill House

Thank you for taking the time to review The Mill House, and I'm pleased you rate our facilities and management as excellent. I am very proud of the lovely environment which The Mill House offers and I will pass your kind comments regarding staff to the team. I appreciate you discussing the issues you've raised with me. We continue to recruit to our team and only employ agency staff when needed to support our colleagues to ensure our resident's care needs are supported. I have passed your feedback regarding food to our chef manager. We aim to provide daily, weekly and monthly activities with our residents' input.


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Review from I N (Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff - excellent, friendly and kind hearted. Always willing to help in any way.

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Review from E P (Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful. Positive experience.

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Review from Jo M (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent residential care home. Mum settled in immediately after a lengthy stay in hospital and staff are very caring, cheerful and understanding. Nothing is too much trouble for the staff. Facilities are like a 5-star hotel!

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Review from E B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring staff who go out of their way to assist my mum in all her activities of daily living. Team leaders and managers always available and respond swiftly to any concerns or queries. Home is always immaculately cleaned and reception staff friendly and welcoming. Local GP seems very attentive
and staff inform me immediately with any concerns re my mum or changes to care. Very well-managed care home.

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Review from Suzanne W (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been under the care of the current manager for approximately 18 months. On arrival my mum had just been discharged from the hospital and was in poor condition, she had deteriorated physically and mentally during the hospital admission. As soon as she arrived I knew she was in safe and extremely
caring hands. My mum was nurtured and treated with dignity. Nothing was too much trouble. We began to gradually see our mum returning to her happy mischievous self. Her love of dance and music came back. She appears settled, and content and has a lovely relationship with the staff.

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Review from Christopher W (Brother of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastically managed home. The management team are second to none and I cannot speak highly enough of them and the excellent band of carers they recruit - it truly is a home-from-home and my sister is thriving. We are always made so welcome and nothing is too much trouble. 10/10 for a remarkable
home all round.

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Review from Stephanie S (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I feel very fortunate to have found such a lovely home for our parents. They moved in during the Summer of 2023 and have both settled very happily into this beautifully furnished, well laid out, extremely clean, comfortable and welcoming building. They enjoy a varied menu of good food,
there are a range of activities on offer throughout the week, and a beautiful garden to relax in or take a stroll around. However, what makes this home truly special is the manager's wonderful team of caring, friendly, approachable people who take the time to really get to know the residents as individuals and encourage them to be as independent as they are able to be. Mum and Dad are extremely well looked after, not just by the care staff but also by the cooks, housekeeping, admin and maintenance staff. Any queries or minor concerns have been dealt with promptly and sensitively.

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Review from E W (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention Mum receives is excellent. She is very happy living at The Mill House. The facility is brilliant. As we live away, it is very important for us to know that Mum is safe, secure and well looked after, with this we have no problems. Thank you to all staff for your continued support.
Much appreciated.

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Review from Karen M (Sister-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could write so much about how wonderful it was to find the team who run The Mill House. My sister-in-law moved with them from the old premises and has been happy and content from the day she took up residency, as have we. The care and attention she receives is second to none. The management is excellent
and filters down to a dedicated team. It truly is a beautiful experience just to visit and exceptional in every way. In all the homes I visited in my research, the management and team at The Mill House stood out leaps and bounds above the rest. All round, excellent.

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Review from T F (Nephew of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Short of one-to-one care for the residents, it’s hard to see how the overall care could be improved. Staff seem well motivated and patient, even in the most challenging situations. The individual rooms are very well-appointed (apart from a lack of drawers) and the common areas are comfortable and well-used.
There always seem to be activities going on when we visit with a lively atmosphere.

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Review from A P (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Mill House since September and it is a beautiful place - it looks more like a luxury hotel than a care home and it is kept absolutely spotless. However, what really makes this place special is the staff. They are so warm, friendly and helpful and they treat Mum (and all the residents)
with respect and dignity, even in the toughest of situations. They do genuinely seem to care. It is such a relief to have found The Mill House and to know that Mum is happy, safe and well looked after.

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Review from M N (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Mill House since July 2023.
During that time, her confidence has gradually risen.
Mum has made friends and is enjoying the company of others.
There are many activities Mum can join in with and always feels part of everything.
The team of care workers work so hard to ensure
everyone, including relatives and friends, is made to feel welcome too.

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Review from F N (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I both live overseas, which can be challenging when it comes to contact with mum. We both feel that we have received excellent communication with all the team leaders! Especially the Deputy Manager who spends time with us once a week to help mum with a Teams Meeting to enable us to see
her! He is incredibly helpful and reassuring, he updates us on mum and we can see he is very caring towards her. It’s a pleasure to also talk to as he is approachable and friendly.


I would also like to point out the same for her carer who has been wonderful at informing us regularly during mum's recent illness, she is also caring and reassuring. We actually feel that for all the carers we speak to, it’s assuring to know mum is very much loved in our absence.


Thank you, it’s greatly appreciated


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Review from Madeleine T (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Absolutely stunning building and facilities. The team is new and not very consistent on the basics like bathing and medicines. The room design is not great for more frail people. Safe on floor, difficult key and lock. A big concern is no grab rails, not sure how they are allowed to open without.

Reply from Sharleen Polley, Manager at The Mill House

Thank you for taking the time to leave us a review, and for rating many aspects 5 stars. We have an established team from our previous site. Any new team members undertake a comprehensive induction programme which includes shadowing our existing team to allow them to become familiar with our residents and their needs.


We are aware of our pharmacy provider experiencing stock issues, we continue to work closely with them to help resolve them as quickly as possible.


We can fit grab rails as and when people need or desire them. I apologise for the delay with your request and will follow up appropriately.


The lockable cupboards are usually used for creams that only our team accesses. If secure storage in the room is required, we can arrange this ensuring this is accessible for your mum. As you know my door is always open and we have had the opportunity to iron out some of these concerns, however, I continue to welcome any feedback to enhance your mum’s experience at The Mill House.


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Review from Linda T (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a 3-week respite stay in the Mill House. The facilities are amazing. More importantly, the staff are professional and caring. There are entertainment and activities sessions every day and the staff made sure that my mother could join in. The staff quickly became like an extended family
for us. It really is a home-from-home.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for The Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for The Mill House is calculated as follows: ( (495 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 544 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mill House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have vacancies for residential and care for people living with dementia. Please contact The Mill House directly for further details.


Awards / Recognitions (2)

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Meet the Team (4)

Sharleen

Sharleen Polley

Job Title: Home Manager

Joined: 2015

Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.


As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.


Away from work, I love going long walks with my dog and going on holidays.


Jodi

Jodi Carlisle

Job Title: Deputy Manager

Joined: 2004

My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.


Alice

Alice Smith

Job Title: Deputy Manager

Joined: 2019

My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.


Jacqueline

Jacqueline Ashley

Job Title: Home Administrator

Joined: 2012

My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.


The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.


When I am not at work I enjoy walking, wild swimming and being out in nature.