The Mill House

Sackville Street, Skipton BD23 2PR
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9.9 46 Reviews
  • The Mill House, Skipton
The Mill House is a purpose-built, luxurious care home, which welcomes new residents. It provides residential care and care for older people living with dementia. This is on both a permanent basis and for shorter respite stays.

The Mill House is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored support for veterans.

The home benefits from a number of sustainable features. The solar panels mean that the home can be fully powered from these during the summer.

The Mill House is located in the heart of Skipton and benefits from a canal side location. It has good road links, with links to nearby villages and it is close to the Yorkshire Dales National Park.

The Mill Lodge at The Mill House provides eight care suites, which are suitable for couples or individuals. These provide a high standard of self-contained accommodation, with the comfort of a concierge service from the home to provide meals, laundry and care.

As part of the Anchor care home estate, The Mill House provides high-quality care and luxurious facilities within a comfortable and relaxing environment. The home is finished to the highest standard and has impressive facilities for residents to enjoy, such as a bar area, quiet lounges and impressive and safe balconies. There are private landscaped gardens with seating, raised flower beds and water features.

The Mill House provides care which is personally tailored to meet the individual needs of residents and enhance their quality of life. This ensures each individual’s health and care needs are continually met. The Mill House prides itself on the standard of dementia care and provides ongoing training to care staff, to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by The Mill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sharleen Polley (Manager)
  • Admission Criteria
    • Please contact The Mill House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (86)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Mill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • Please contact The Mill House directly to discuss our fees. Our colleagues will be happy to help.
  • (these prices are only a guideline, please contact The Mill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at The Mill House.


  • Parking

  • The home has parking on site, including disabled parking spaces.


The Mill House Reviews (46)

Total of 46, showing 41-46
9.9

The Mill House has a Review Score of 9.9 (9.890) out of 10, based on 46 reviews in the last 2 years. Over all time The Mill House has 46 reviews.

Overall Experience

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Review from Howard B (Son of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and impressed with the care that mum is receiving at The Mill House. The staff are always approachable and caring. Mum's room is kept spotless and with her photo's, ornaments etc displayed it appears very homely. The communal spaces, dining room and courtyard garden are all very pleasant
areas for the residents and visitors to enjoy (as is the coffee bar). I am happy to say that mum appears to be very happy with her surroundings at Mill House.

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Review from Garry R (Nephew of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly aunt moved into The Mill House in July. She requires full care and the staff provide this with empathy and professionalism. The room and facilities are of a very high standard and all the staff are friendly and helpful. Whenever my aunt has any medical issues I am always informed immediately.

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Review from Tracy J (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The stress of facing not being able to care for your parent yourself is immense. Knowing she’s safe, happy, clean, respected and stimulated means the world. Mill House has beautiful surroundings yes. It puts five-star hotels to shame! But it’s the staff that make this place special. Every single staff
member you meet, be it cleaners, cooks, office staff or caregivers, all are professional and for me most importantly kind.

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Review from Jenny A (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident of The Mill House, and I am very pleased with the care she is provided with. The staff are all approachable, kind and caring. Activities are provided. Her room is spotless, and my mum is kept clean. The rooms are an excellent size, and the communal areas are bright and welcoming.
I particularly like that we can spend time with Mum out of her room.

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Review from N T (Son of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mill House is brilliant - like a five-star hotel! The first time that I walked around it I was blown away. There is no problem parking up when visiting. Lots of outdoor seating space. They have been looked after my father for 3 years and I have never had a problem whatsoever.

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Review from Glynis H (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend in The Mill House today. I was delighted to find her very happy and settled in her new home. The purpose-built care home is lovely, stylish and comfortable. The bedrooms are comfortable and practical to spend time in. The large single beds look really comfortable, just what you need
for a good sleep.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for The Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for The Mill House is calculated as follows: ( (495 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 544 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mill House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have vacancies for residential and care for people living with dementia. Please contact The Mill House directly for further details.


Awards / Recognitions (10)

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Meet the Team (4)

Sharleen

Sharleen Polley

Job Title: Home Manager

Joined: 2015

Hello, I am Sharleen Polley, general manager of The Mill House care home and The Mill Lodge care suites. I have worked for Anchor for 9 years and previously I was the manager at Anchor’s Thornton Hill care home which we decanted and moved into The Mill House in July 2023.


As a home manager, I am very passionate about leading and equipping my team with the knowledge and resources to enable them to deliver the highest standards of care and services to those who choose to live with us. I take great pride in ensuring the residents are at the heart of all the decisions I make. Please know my door is always open.


Away from work, I love going long walks with my dog and going on holidays.


Jodi

Jodi Carlisle

Job Title: Deputy Manager

Joined: 2004

My name is Jodi Carlisle. I have worked for Anchor for 20 years. I started as a care assistant and then completed my qualifications to progress to the role of Team Leader. Around 12 years ago I progressed to Deputy Manager. I love my role and I am passionate about ensuring our residents receive the highest standard of care. I have 3 children and we enjoy family time, games nights and trips to Cornwall to visit family.


Alice

Alice Smith

Job Title: Deputy Manager

Joined: 2019

My name is Alice Smith, I have worked for Anchor for 5 years. I started in 2019 as a team leader on nights. I then worked on days for a while, then I got promoted to Deputy Manager. I have worked in care for 26 years. I love my job and I take great pride in ensuring all our residents receive person-centred care to the highest level.


Jacqueline

Jacqueline Ashley

Job Title: Home Administrator

Joined: 2012

My name is Jacqueline Ashley and I’m the Home Administrator at The Mill House and The Mill Lodge. I will support you and your loved ones with your resident contract, account management and other administrative duties. I moved to The Mill House after working at Anchor’s Thornton Hill Home for 11 years. Thornton Hill was a charming old Manor House, a stark contrast from The Mill House, which is a very luxurious brand new build.


The residents are still and always will be, the centre of our priority no matter where we are, but how lovely to care for them in such lovely surroundings.


When I am not at work I enjoy walking, wild swimming and being out in nature.