Charlton Lodge

3 Buttercup Road, Wantage OX12 7GD
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9.9 15 Reviews
  • Charlton Lodge, Wantage
Charlton Lodge is a new care home in Wantage and is now open and welcoming the first residents to the home. The home delivers quality permanent residential and dementia care, as well as short-term respite care, in luxurious surroundings.

With its own coffee shop, cinema and hair salon, Charlton Lodge is a great place to live. Each bedroom is individually styled and has its own en-suite facilities. Many of the rooms on the ground floor have their own patio doors, opening directly onto the landscaped and secure gardens.

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Care Provided by Charlton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Carla Kell (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Charlton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,631
    • Self-Funded Residential Dementia Care from £1,721
    • RESPITE Self-Funded Residential Care from £1,841
    • RESPITE Self-Funded Residential Dementia Care from £1,931
  • (these prices are only a guideline, please contact Charlton Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Charlton Lodge Reviews (15)

9.9

Charlton Lodge has a Review Score of 9.9 (9.932) out of 10, based on 15 reviews in the last 2 years. Over all time Charlton Lodge has 15 reviews.

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Review from P B (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were so pleased how our mum was looked after when she was admitted after a recent health scare. She was so happy with her stay and the family were reassured she was in the right place to help get her back on her feet - we can't recommend the home highly enough.

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Review from Victoria H (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We booked mum in for respite so my dad and myself could have a break and mum could get the care she needs.
Mum has Alzheimer's and the staff at the care lodge have been amazing with her. She had such a positive time we decided to extend the respite and hopefully we can have her there full time in
the future.

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
We are so pleased your mother has settled with us so well after her initial respite stay and so pleased you have decided for her to stay with us for the foreseeable future.


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Review from Wendy W (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. Beautifully decorated and laid out. All the staff are very friendly and extremely caring to residents and family members. Mum is very settled in the home and my Dad visits about 3 times a week, he is made to feel very welcome.

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
We are so pleased you mother has settled so well with us here at Charlton Lodge and that your father is able to visit her regularly and be part of our extended family.


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Review from Francis J (Relative of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank Charlton Lodge enough!
Even before moving in, the staff had shown nothing but respect and care for our family. They are clearly in the right job!
The home is amazing, so clean and very posh. We are always made welcome when we visit.
We missed the grand opening, but the pictures look
great. We are looking forward to seeing what they put on for the residents next!
Keep up the great work.

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
Another lovely review you are always welcome to visit us and please follow our Facebook page to see all the exciting things we get up to here at Charlton Lodge


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Review from Lauren D (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent two weeks at Charlton Lodge while we had a holiday. She was very comfortable and happy while staying there. She joined in with the activities, something we did not expect, made friends with other residents and enjoyed many films in the cinema.
I felt the care team were interested in her,
and they made the transition from home to care home so easy for me and reassuring for mum.
The furnishings and facilities are second to none, and the cafe is a wonderful temptation in between meals.
We have no hesitation in using the home in the future, knowing how wonderful Mum's care was.

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
We are so pleased your mother enjoyed her stay with us and also that she asked to stay a few more days at the end of her initial respite period - we look forward to welcoming her again next month.


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Review from D A (Partner of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My former partner stayed at Charlton Lodge for the whole of January 2025 whilst her permanent live-in carer took a well deserved and overdue holiday. I visited her several times in this month, and was always impressed by the friendliness and helpfulness of every member of staff that I met and talked
to. The facilities are excellent for both resident and visitor. The staff were attentive and professional with my former partner at all times, and she was happy and contented whilst at the home. I would be very happy for her to stay at this excellent care home again.

Reply from Mark Young, Home Manager at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience we were so pleased you were made to feel welcome on your visits and look forward to seeing you all again soon.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C S (Friend of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have chosen a better care home. The staff are all incredibly kind and caring and show a genuine interest in their residents, family and friends. The home itself is beautiful and it's obvious a lot of thought has gone into making a homely atmosphere, with easy access to all areas. It's such
a relief and comfort to see how our loved one is being looked after.

Reply from Mark Young, Home Manager at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and we are pleased to hear about your positive comments about our staff who enjoy what they do.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from G W (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we have visited the staff have been so friendly and welcoming. We have always been offered refreshments. All the staff we have met so far seem very kind and caring and definitely seem to have the residents needs and requirements as their priority. The home seems more like a hotel than a care
home.

Reply from Mark Young, Home Manager at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and for your wonderful comments.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Mark R (Friend of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very welcoming whenever I visit, always offering refreshments, very kind and considerate. Facilities look very homely and residents appear very well cared for. Have been regularly visiting a friend, who is now a resident, and also recommended the facility to others, with another friend
recently attending the stroke sufferers get together and my mother in law attending the dementia cafe / get together, both thoroughly enjoyed their time there.

Reply from Mark Young, Home Manager at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience here at Charlton Lodge we are pleased to hear your wonderful comments about your visits to Charlton Lodge.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Megan D (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad suddenly became quite unwell and I quickly had to find somewhere for him to be cared for. I looked around a few of the different homes in the area and I just got a good gut feeling as soon as I walked into Charlton Lodge. One staff member greeted me and was super friendly and gave me a detailed
tour around the place answering any questions that I had. All of the staff that I've met have been very welcoming and have looked after my dad by putting his safety and best interests first. The manager has been very attentive at what my dad needs to make his recovery as quickly and smoothly as possible and has been amazing at keeping me in the loop as I don't currently live in the country. I could not recommend Charlton Lodge enough!

Reply from Mark Young, Home Manager at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and that you chose us for your father.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J R (Grandson of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is beautifully furnished and modern. My grandmother is extremely happy with the staff and services. All the staff are very friendly. They all have a personal relationship with residents and provide excellent care. It is very clean and tidy. In the summer it will be beautiful, there are
plenty of outside spaces that allow for privacy. Would highly recommend.

Reply from Reviews Team, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and for the lovely feedback. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J A (Friend of Resident) published on 1 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit today and found the home to be such a friendly place. I was really surprised at how nice the home is. My friend has just moved into this nice care home. The home is brand new, lots of space. We spent all of our time in the cafe drinking coffee and cake. The staff were super friendly,
some of the staff are from Wantage which was a lovely touch. My friend has settled well and I am looking forward to going back again next week. Thankfully there is a bus stop next to the home so easy to visit, the nice lady on reception checked the bus times for me. Thank you for your help.

Reply from Reviews Team, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience when visiting us here at our new care home. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jennifer G (Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have settled in and am enjoying my time here very much. I feel very at home here in such a short time.

Reply from Reviews Team, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience, we are so pleased you have settled in with us so easily and quickly. At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Clive R (Son of Resident) published on 15 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently went to this brand new care home becoming their first resident. Due to a fall some 3 days prior to the agreed date of her moving, I had to ask the staff if it would be possible for my mum to be admitted straight away rather than going to her local hospital. They couldn't have made
it easier for me saying they would be ready for her. This was a huge relief as a hospital visit would have been so confusing.
The care and management teams have been unbelievable since she arrived, and within a few days you could see the improvement in my mum's mind and general well being.
She seems so more like her old self with a smile on her face and has so much to talk about, she loves the company and the beautiful surroundings of this "5 star hotel".
You always worry about the effect a move like this can have on an elderly dependant, but upon review it has been the best thing for her. I feel confident that she will be well cared for,which is piece of mind for us all.

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Review from S R (Daughter-in-law of Resident) published on 15 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this Care Home highly enough. From our initial, impromptu visit on one of their open days, to the day my mother-in-law moved in, everything was extremely well organised and smooth.
It is a beautiful home. Everything has been carefully thought out and facilities are second to none.
The
staff are amazing. Nothing is too much trouble. They are very approachable and attentive. They care for not only the resident, but their family members too, ensuring everyone concerned is completely satisfied with all aspects of the care being given.
I am happy because my mother-in-law is now safe and exceptionally well cared for.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Charlton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Charlton Lodge is calculated as follows: ( (167 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charlton Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Carla

Carla Kell

Job Title: Home Manager

Joined: 2024

I’m excited by the challenge of working at a newly commissioned care home.


A good Home Manager needs to be calm, patient, proactive, and empathetic. I understand through extensive experience that the small details make a huge difference. I’m always happy to talk through any questions or concerns residents or their families have.


I value being a trusted face within the home and the wider community. I like to get to know everyone I meet, whether it’s residents, families, colleagues, health professionals or entertainers. I enjoy these informal moments and these conversations are what hold a home together.


I ensure the home offers a safe, stimulating, and fun place to spend time in. It’s a place where CQC standards are maintained or exceeded at all times. My priority is to create an open, positive, and inclusive atmosphere. A home that advocates dignity, independence, choice, and self-fulfilment for all residents.


I strive to ensure my team always provides the professional and empathetic care everyone deserves. Under my leadership with a previous team, we won the ‘The Team of the Year’ and ‘West Berkshire Business of the Year’ awards.


I’m married with two grown-up children and I’m a keen runner. I love walking our dog or enjoying chilling out with a coffee after some retail therapy.


Frequently Asked Questions about Charlton Lodge

What types of Care is Charlton Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charlton Lodge provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Charlton Lodge have?

There are 72 Single Rooms.

What are the Facilities & Services at Charlton Lodge?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlton Lodge to the centre of Wantage?

1.0 mile(s) as the crow flies, distance by road may be significantly further.