Shire Oaks Court has a Review Score of 9.1 (9.147) out of 10, based on 5 reviews in the last 2 years. Over all time Shire Oaks Court has 5 reviews.
Review from K L (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court
Thank you for taking the time to pick up a card and post a review. We're glad to hear you're happy with the care, support and just as importantly, the activities at Shire Oaks Court. We'll make sure the team hear your kind words.
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Review from Linda R (Sister of Resident) published on 22 July 2024
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Overall Experience
5.0 out of 5
Reply from Jenna Wood, Marketing Manager at Shire Oaks Court
Thank you for leaving us a review. It's great to hear that your brother has been treated with dignity and kindness by our team. If you have any other feedback, please contact the home directly. We always aim to provide the highest quality care.
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Review from T S (Wife of Resident) published on 8 May 2024
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Overall Experience
5.0 out of 5
Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court
Thank you so much for taking the time to leave a review of Shire Oaks Court. It's great to hear such kind words, I'll make sure this is passed on to the team.
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Review from M A (Daughter of Resident) published on 30 April 2024
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Overall Experience
4.0 out of 5
Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court
Thank you for taking the time to leave a review. We're glad you're happy with the care and support your mom is receiving at Shire Oaks Court.
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Review from Patricia P (Wife of Resident) published on 11 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court
Dear Patricia, thank you for taking the time to leave a review of Shire Oaks Court. It's lovely to hear that your husband is settling in well and he's being taken care of by the team. We'll pass on your kind words to Ami, the Manager and the team - I'm sure it'll make their day.
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The Review Score of 9.1 (9.147) out of 10 for Shire Oaks Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.814 for Shire Oaks Court is calculated as follows: ( (49 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.814
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.333 Points relating to the number of positive Reviews for Shire Oaks Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 May 2024
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Job Title: Home Manager
Hi, I’m Aga and I’m the Home Manager at Shire Oaks Court in Walsall.
Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.
I am thrilled to be able to develop what will no doubt be a strong and successful team at Shire Oaks Court. However, I am most excited about sharing successes (big and small) with everyone who is a part of Shire Oaks Court - we have an exciting journey ahead of us!
