Whilst visiting hours are open the home politely ask that visitors do not come at mealtimes unless prior arrangement has been agreed with the Lodge Manager
There is onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!
Windmill Lodge has a Review Score of 9.5 (9.541) out of 10, based on 45 reviews in the last 2 years. Over all time Windmill Lodge has 45 reviews.
Review from Sharon H (Daughter of Resident) published on 3 March 2025
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Overall Experience
1.0 out of 5
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Review from S B (Sister of Resident) published on 9 January 2025
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Overall Experience
4.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you for your valuable feedback, we truly appreciate the time taken to share your feedback with us. Regards
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Review from Alan S (Husband of Resident) published on 6 January 2025
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5.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you Alan for taking time to share your feedback with us. We truly value your support and are grateful for the time you took to share your feedback. Your kind words mean a lot to us and encourage our team to keep delivering the best care possible.
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Review from Jo-Ann F (Daughter of Resident) published on 6 January 2025
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Overall Experience
3.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you Jo for your positive feedback, your kind words inspire us to continue to deliver the best service possible. Kind Regards.
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Review from D C (Daughter of Resident) published on 6 January 2025
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4.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you for taking time to share your feedback with us. We truley appriciate your feedback, which helps us in providing high standard of service.
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Review from Andrew B (Cousin of Resident) published on 6 January 2025
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Overall Experience
5.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you so much for your feedback. We are very grateful for you kind words. We are happy to hear that our efforts have made a positive impact. Your kind words motivate us to continue to improve more in delivering ha igh standard of care.
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Review from Linda O (Sister of Resident) published on 2 December 2024
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Overall Experience
4.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
I am greatful for your appreciation of care provided. It warms our hearts to know that our efforts have made a positive impact on your family. Your kind words motivate us to continiue to improve our standards of care.
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Review from Julie T (Daughter of Resident) published on 2 December 2024
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Overall Experience
4.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
We truly appriciate your feedback, and thank you so much for your time to share your feedback, it motivates us to continiue delivering a great experience. Regards
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Review from G T (Husband of Resident) published on 27 November 2024
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Overall Experience
5.0 out of 5
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you so much for your kind words and for being so thoughtful to take time to share your feedback. Your support means a lot to us!
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Review from David M (Son of Resident) published on 5 November 2024
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Overall Experience
1.0 out of 5
Reply from Matthew Bell, Regional Operations Manager at Windmill Lodge
We are sorry that it appears your mothers ring was lost. We do ask that valuable items are not brought into the home and that they are insured if they are. It is regrettable that very small, but very valuable items, such as rings, can be mislaid or lost all too easily. We have not acted in breach in section 47 of the Care Act and have not obstructed the local authority at all. We do, however, accept that our response to your reporting the loss was not as prompt or helpful as it ought to have been and we apologise for that. We have made a payment to your late mothers estate for the cost of a replacement ring.
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Review from M M (Respite Resident) published on 27 September 2024
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Overall Experience
1.0 out of 5
Reply from Matthew Bell, Regional Operations Manager at Windmill Lodge
We are sorry that our food was not entirely to your taste and that the options you chose were not properly communicated to the kitchen. e did note that you spent much of the day out of the Lodge, so were not able to participate in activities. We pride ourselves on, among other things, the quality of our food offering and our activities/exercise programmes for our residents and are re-doubling our efforts in those areas.
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Review from Chris M (Son of Resident) published on 9 August 2024
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Overall Experience
4.0 out of 5
Reply from Havina Mathew, Lodge Manager at Windmill Lodge
Thank you for taking time to share your feedback with us. We as a home are committed to making the necessary improvements in our service we will be reviewing our nursing care to ensure we provide better experience in the future. Kind Regards
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Review from A B (Wife of Resident) published on 9 August 2024
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5.0 out of 5
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Review from M H (Son-in-law of Resident) published on 8 August 2024
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Overall Experience
5.0 out of 5
Reply from Marketing Team, Marketing at Windmill Lodge
We are pleased to hear you are happy with everything at Windmill Lodge. Thank you for your kind words and for taking the time to leave us a review.
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Review from Dawn Y (Daughter of Resident) published on 8 August 2024
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Overall Experience
5.0 out of 5
Reply from Marketing Team, Marketing at Windmill Lodge
Thank you so much for leaving such a kind review. We are pleased to hear your mother is enjoying her time when visiting The Nolan Day Care Centre. Our staff try their hardest to make sure, every visitor is kept active and busy with fresh ideas for the entire time they spend with us.
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Review from B L (Wife of Resident) published on 8 August 2024
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5.0 out of 5
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Review from R P (Husband of Resident) published on 8 August 2024
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5.0 out of 5
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Review from A B (Daughter of Resident) published on 8 August 2024
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5.0 out of 5
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Review from D B (Wife of Resident) published on 8 August 2024
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5.0 out of 5
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Review from A D (Son of Resident) published on 30 July 2024
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Overall Experience
5.0 out of 5
Reply from Marketing Team, Marketing at Windmill Lodge
Thank you so much for this amazing review and kind words. I will be sure to pass on to the entire team.
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The Review Score of 9.5 (9.541) out of 10 for Windmill Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.541 for Windmill Lodge is calculated as follows: ( (370 Excellents x 5) + (89 Goods x 4) + (29 Satisfactorys x 3) + (8 Poors x 2) + (16 Very Poors x 1) ) ÷ 512 Ratings = 4.541
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Windmill Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Senior Sales Advisor
Joined: 2023
Hello, my name is Anthony. I am the Senior Sales Advisor based at Windmill Lodge, Lytham St. Anne's. My role is to support families from their enquiry stage through to admission of their loved ones whether that is for Respite or a more permanent residency. As part of this role, I also work with Professionals who can help relatives through the process and ensure a smooth and stress-free transition.
The rewarding nature of the role allows me to help relatives and loved ones through the most challenging decision they may take in relation to a loved one, and then see their loved one flourish here.
I have enjoyed the rewarding nature of the care industry during my time supporting adults with Autism and seeing how their own transitions to gaining more independence and new skills are unique and inspiring to me and I’m sure others too. This has led me to make a full career change and become focused on care services and seeing relatives and loved ones who choose to reside here gain more independence and benefit from the sense of community that the home provides.
I decided to make the change over to Athena Healthcare because they have wonderful reviews and read about the amazing experiences that relatives and loved ones have had. I deeply believe in the progress so far and the future of the home going forward and providing the best care services for your loved ones.
During downtime, I spend time with my wife, and long walks and I like to take my camera out for some landscape photography. I also do love Starbucks regularly too.
