Windmill Lodge

Wilding's Lane, Lytham St Annes FY8 3RJ
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9.5 45 Reviews
  • Windmill Lodge, Lytham St Annes
Windmill Lodge is a new, purpose built setting offering residential, dementia and nursing care services.

Located in Lytham St Annes, the lodge is a safe and welcoming environment where all residents receive the care and support they need in a space where they feel comfortable and relaxed.

Windmill Lodge also has a Day Centre for people who aren't ready for full-time residential care but are looking for extra support and company.

Every staff member has been chosen for their friendly, professional and caring qualities, and they work hard to create an atmosphere of harmony where residents can really feel comfortable in their home.

Athena Lodges offers respite care to those looking to stay for up to 4 weeks who require residential or nursing care services. Those joining the Lodges for a respite visit will have full access to all the facilities, activities and care services they need.

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Care Provided by Windmill Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Emily Slater (Lodge Manager)
  • Admission Criteria
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (98)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (98)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Windmill Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,170 – £1,225
    • Self-Funded Residential Dementia Care £1,225 – £1,280
    • Self-Funded Nursing Dementia Care £1,460 – £1,510
  • (these prices are only a guideline, please contact Windmill Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whilst visiting hours are open the home politely ask that visitors do not come at mealtimes unless prior arrangement has been agreed with the Lodge Manager


  • Parking

  • There is onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!


Windmill Lodge Reviews (45)

Total of 45, showing 21-40
9.5

Windmill Lodge has a Review Score of 9.5 (9.541) out of 10, based on 45 reviews in the last 2 years. Over all time Windmill Lodge has 45 reviews.

Overall Experience

  • 32
  • 9
  • 1
  • 0
  • 3

Date Published

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Review from Gwen J (Wife of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day Centre. My husband enjoys going two afternoons a week. The staff are extremely kind and I have no hesitation in leaving him in their care.

Reply from Marketing Team, Marketing at Windmill Lodge

Thank you so much for your kind words. We are pleased to hear your husband is enjoying his time in our Nolan Day Care Centre. We look forward to seeing him again soon.


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Review from Agnes R (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only the laundry was a little mixed up, a shirt was not intact.

Reply from Marketing Team, Marketing at Windmill Lodge

Many thanks for this great review, we will ensure this is passed on to all the staff at Windmill Lodge.


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Review from Liz H (Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here because I wanted to still have some independence but didn't want constantly to have to remember to pay the bills. I like the fact that there are activities but would like more! I like the fact that I can be independent to an extent and do like the garden.

Reply from Marketing Team, Marketing at Windmill Lodge

Thank you so much for leaving a review. We are pleased to hear you're enjoying the activities and gardening. I will pass this on to the entire team in the lodge.


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Review from Paul B (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At this time there is no dedicated staff member to provide activities. Overall facilities varied and very good. Mum is happy here and has settled in very well.

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Review from Simon L (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is probably the best Residential and Nursing care home in the area, all the staff are very attentive to not just the resident's needs but also the needs of the family. The rooms are spacious and well laid out.
It's a very modern purpose-built home set in very peaceful surroundings. There are
lots of activities which are very important for mental wellbeing.
I have found the management very approachable and they have an open door policy so any problems that might occur can be dealt with.
My dad is very well looked after and he loves being at Windmill Lodge, this home has everything from a cinema room to barbers/hairdressers to its very own library.
I can not recommend this home enough as a brilliant place with brilliant staff but do not take my word for it, go and have a look yourself, you won't be disappointed.

Reply from Sarah Messenger, Quality Manager at Windmill Lodge

Thank you so much for your review, We are really grateful, We love looking after your dad his well-being is top priority to all of us, Including the management, I will make sure that the staff and Manager Lyndsey are passed this review. Thanks again Simon


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Review from Wayne H (Son-in-law of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In addition to the ratings, one could add respectfulness, inclusiveness, belonging, community, validation of personal feels and much more to the values put into practice by the caring staff that make up the Windmill Lodge community. I am grateful for the buoyant atmosphere created by these enthusiastic
men and women of Windmill.

Reply from Sarah Messenger, Quality Manager at Windmill Lodge

Many thanks for this amazing review, we will ensure this is passed on to all the staff at Windmill Lodge.


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Review from V B (Son of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been very supportive of my mother in her transition to living in the home. The staff are very helpful and caring.

Reply from Sarah Messenger, Quality Manager at Windmill Lodge

Thank you so much for your kind words and taking your time to leave a review, I will pass this on to the staff.


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Review from L A (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been visiting the daycare for the last 8 weeks. This is her first time at daycare and her experience has been a positive one. The staff are excellent and make her feel happy and welcome. There are lots of activities to keep her entertained and stimulated. We are very grateful.

Reply from Sarah Messenger, Quality Manager at Windmill Lodge

This is such a lovely review. Thank you so much, we are so glad your Mum is enjoying our day centre, Both Our day care manager and our senior care will be over the moon, we will ensure this gets passed to them. Thank you once again for your lovely comments.


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Review from I B (Day Care) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, welcoming and friendly and provide a stimulating variety of activities whilst encouraging individual participation and interaction. The venue is welcoming and well equipped and lunch is served at the start of the session. Medication is well supervised and I look forward to
my weekly visits - enabling my wife and carer to enjoy respite for a few hours. Windmill Lodge Day Care services are greatly appreciated.

Reply from Sarah Messenger, Quality Manager at Windmill Lodge

Thankyou so much for this wonderful review of our day care centre, I will pass this review to the day care staff, whom will be delighted in your feedback.


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Review from Mark L (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Windmill Lodge has been outstanding: the staff have been brilliant, very professional and very helpful and communications have always been prompt and very clear. I couldn't fault it and couldn't wish for a better place for my mother.

Reply from Sarah Messenger, Quality Manager at Windmill Lodge

Thank you for your lovely review of Windmill Lodge, I will pass your comments to our staff team, It is always lovely to receive such great feedback.


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Review from Leslie O (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been impressed with all aspects of the care provided by the care home for my mum. The level of professionalism shown by all members of staff has been exceptional. Communication has been excellent, and any issues with mum's care have been handled very well.

Reply from Joanne Wilson, General Manager at Windmill Lodge

Thank you for your comments. It is always a pleasure to hear positive feedback.


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Review from R T (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Windmill Lodge, every step of the way has been handled professionally and more importantly when there has been a bump in the road the staff at Windmill have risen to the challenge. My mother is now relaxed, happy and looks 5 years younger than when she was first admitted
to Windmill 3 weeks ago, she still gets a little feisty during the "sundowning" period after 4 pm however the staff know exactly how to handle this situation.

Reply from Joanne Wilson, General Manager at Windmill Lodge

Thank you for your lovely comments. It is a pleasure to care for your Mum and see how much she has settled in and is making friends.


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Review from P T (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far so good. Mum has settled in and is enjoying the food, especially the sweets. She also loves the access to the garden.
There could be more activities but it's early days and the home has only just opened.

Reply from Joanne Wilson, General Manager at Windmill Lodge

Thank you for your kind words. We are enjoying caring for your mum. She especially loves playing dominoes with the carers.


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Review from Kate H (Wife of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I desperately needed a break from caring for my husband who has vascular dementia. Windmill Lodge provided the right care at the right time. The management was very easy to deal with and I felt confident leaving my husband in their care for two weeks. He was very well looked after and very much enjoyed
his time there, so much so that he is still singing their praises.
The care staff were attentive, courteous and professional and I would have no hesitation in using Windmill Lodge again in the future.

Reply from Joanne Wilson, General Manager at Windmill Lodge

Thank you for your lovely comments. It was a pleasure to look after your husband and we would love to see him back next time you need a break.


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Review from J F (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well at Windmill Lodge. The staff have all gone out of their way to welcome Mum and to make her feel comfortable. Mum moved from another care home which could have been very unsettling for her but everyone at Windmill Lodge made the move a success. The difference in Mum since
she moved to Windmill Lodge is astonishing, she is much more talkative and happy to leave her room and socialise with the other residents. She loves being able to walk in the garden and enjoys having her lunch outside too. A huge thanks to the team for caring for Mum so well and also for helping us to navigate her move from her previous care home. The staff are always available to answer questions and always respond promptly to calls which is so important for us as my sister and I do not live locally. We feel very reassured that Mum is in such kind and caring hands at Windmill Lodge.

Reply from Joanne Wilson, General Manager at Windmill Lodge

Thank you for your lovely comments. It is a pleasure to care for your Mum and she has settled really well.


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Review from Suzanne P (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled well and Windmill Lodge was quick to realise Mum needed more specialist one-to-one care. Mum enjoys the surroundings and always comments on how nice the food is. The staff always friendly and the security to enter the building is excellent.

Reply from Diane Langford, Lodge Manager at Windmill Lodge

Thank you for your comments they are very much welcomed and I will share them with the team.


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Review from Paul D (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother move to this care home, her health has improved which is down to your excellent staff and a warm and friendly environment here at windmill lodge. My mother-in-law is a new resident here to and her health has improved to so a big thank you.

Reply from Diane Langford, Lodge Manager at Windmill Lodge

Thank you for your kind review and will make sure that the team are aware of it.


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Review from Janette C (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill Lodge is a brand new nursing home located in St. Anne’s close to shops, beach and of course Lytham. The home is ultra modern with many forms of care for the level needed for your loved ones. It has lovely garden areas for outdoor enjoyment and luxury seating in lounges for family catch-ups.
Staff are excellent and quickly form close bonds with both residents and family. It’s a real home from home with added facilities to read, relax or simply be in the company of lovely people. I have so much confidence that my parent is safe and secure, it truly is a piece of tranquillity if you are looking for a safe haven.

Reply from Diane Langford, Lodge Manager at Windmill Lodge

Thank you for your lovely comments I will share them with the team.


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Review from Jackie L (Niece of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has recently come to Windmill Lodge from Littleborough for a couple of weeks to spend some time with me as I live in Lytham. Myself and my uncle have been very impressed by the home always staff on the front desk to welcome you with a smile they look very professional and are always there to
help. The care staff are amazing also the activities ladies are so good. The day me and my granddaughter turned up it was teatime so the care staff made sure he got a meal and welcomed us with a drink. Both activities ladies are lovely and went above and beyond for us. The rooms are amazing my uncle has a patio door in his room leading straight to the garden. We are looking forward to the official opening on Saturday with a musical show and lots of other entertainment.

Reply from Diane Langford, Lodge Manager at Windmill Lodge

Thank you for your lovely comments I will make sure these are shared with the rest of the team.


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Review from Carol B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Windmill Lodge for 4 weeks. She has settled very well. The staff demonstrate care and friendliness at all times. Mum has all her personal care needs looked after. She is happy and content.

Reply from Diane Langford, Lodge Manager at Windmill Lodge

Thank you for your kind words I will make sure that the team know your thoughts.


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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Windmill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Windmill Lodge is calculated as follows: ( (370 Excellents x 5) + (89 Goods x 4) + (29 Satisfactorys x 3) + (8 Poors x 2) + (16 Very Poors x 1) ) ÷ 512 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Anthony

Anthony Hoban

Job Title: Senior Sales Advisor

Joined: 2023

Hello, my name is Anthony. I am the Senior Sales Advisor based at Windmill Lodge, Lytham St. Anne's. My role is to support families from their enquiry stage through to admission of their loved ones whether that is for Respite or a more permanent residency. As part of this role, I also work with Professionals who can help relatives through the process and ensure a smooth and stress-free transition.


The rewarding nature of the role allows me to help relatives and loved ones through the most challenging decision they may take in relation to a loved one, and then see their loved one flourish here.


I have enjoyed the rewarding nature of the care industry during my time supporting adults with Autism and seeing how their own transitions to gaining more independence and new skills are unique and inspiring to me and I’m sure others too. This has led me to make a full career change and become focused on care services and seeing relatives and loved ones who choose to reside here gain more independence and benefit from the sense of community that the home provides.


I decided to make the change over to Athena Healthcare because they have wonderful reviews and read about the amazing experiences that relatives and loved ones have had. I deeply believe in the progress so far and the future of the home going forward and providing the best care services for your loved ones.


During downtime, I spend time with my wife, and long walks and I like to take my camera out for some landscape photography. I also do love Starbucks regularly too.