All our fees are offered on an all inclusive basis with no billable extras.
Full parking on site and 2 electric car charging points.
The DurhamGate has a Review Score of 9.9 (9.927) out of 10, based on 31 reviews in the last 2 years. Over all time The DurhamGate has 31 reviews.
Review from Ruth R (Partner of Resident) published on 8 April 2025
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hello R. We thoroughly enjoy having your partner with us at The DurhamGate. He is a most pleasant gentleman and frequently adds to the ambience of the home with his intelligent curiosity and interesting conversation. Your review is of value to us in all aspects and the commentary always enables the team to evaluate and reflect on any elements that can be improved.
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Review from H B (Respite Resident) published on 8 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hello H. It was an absolute pleasure to look after you recently, and we are delighted to see you returning so soon as a permanent resident adding to our wonderful and growing community.. The staff thoroughly enjoy having you and will be suitably encouraged by your review, to continue to provide exceptional care in our outstanding facilities.
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Review from Stephen A (Stepson of Resident) published on 5 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Stephen, thank you very much for that review. We are pleased to have the privilege to look after your your step mother at this time of her life. We agree with you that your step mother's ability to participate with activities is restricted by her condition but having discussed this with you, believe that there are some recreational activities that we can focus upon with M, that play to her past history and passions. However good the testimonials are, we are always keen to see if there are areas where we can go further. We are pleased that she continues to enjoy her food and the quality of catering.
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Review from Olive S (Respite Resident) published on 24 January 2025
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Olive, it was an absolute pleasure to be of help. Your most caring and concerned husband called on the weekend between Christmas and New Year and there was no doubt in our minds that the urgency and sincerity of his request needed our quick response. Having welcomed you into the DurhamGate on the Sunday, we were and are delighted that your stay helped to restore you before going home. Our staff team will be most heartened by your message and you know that if we can ever be of service to you in the future, we will be most pleased to help. Please come and visit us for coffee anytime.
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Review from Ann P (Daughter of Resident) published on 30 December 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Good afternoon Ann. Thank you so much for tendering this review. The feedback is excellent for the manager and the rest of the team; particularly how welcome your Dad's friends feel and the activities program. All that said, your Dad is a bright, cheerful and pleasant man, who brings a smile to all who stop and have a natter with him. Thank you once again. Kind regards.
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Review from Trina P (Relative of Resident) published on 11 December 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hi Trina, Many thanks for your testimonial. Your Mum is a pleasure to look after and has settled in well. She is always smartly dressed, enjoys her food and we are trying to keep up with a steady supply of Kit Kats! The staff team will be very pleased to hear of your support. It is always a welcome boost. Kind regards
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Review from N M (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
We are absolutely delighted to receive your review and we really enjoy looking after your Mum. She is a real character, brightens the place wherever she is in the home and loves exchanging banter with our general manager, as you know! Your review will mean a lot to the whole team at DurhamGate and thank you once again for taking the time to do this. Best wishes.
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Review from Pearl B (Respite Resident) published on 21 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hello, lovely to hear from you again after your second stay at The DurhamGate. All the feedback is hugely valuable to the team and we look forward to having you back to stay with us again in October.
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Review from A S (Respite Resident) assisted by family/friend published on 8 August 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hello A; Thank you so very much for taking the time to compile and send this review. We were delighted to be able to look after you for your short-term respite recently and knowing your views and comments is always a huge boost to the whole care team. We would love to see you again! Best wishes.
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Review from D W (Resident) assisted by family/friend published on 19 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Dear Sir, you are indeed a Gentleman! Thank you so much for taking the time to write this and send it off. The manager and the whole of the staff team will be so pleased to receive this from you. Lively conversation and witty banter abound and we are so pleased that you are enjoying the lived experience as one of the founder members of The DurhamGate Care Home community.
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Review from A W (Daughter of Resident) published on 4 July 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hello and thank you! Straight to the point and wholeheartedly accurate! As endorsed by your Dad, in his humorous resident survey submission! The staff team will be over the moon with your review, they thoroughly enjoy looking after your Dad and we are very happy to be able to make a difference in his and indeed your lives. Thank you for taking the time to submit this review.
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Review from Anita R (Cousin of Resident) published on 21 June 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hi and thank you so very much for taking the time to write and submit this review. Looking after your cousin was a real privilege and I can genuinely say that he was a warm, stoic gentleman who retained his sense of humour to the end. It was an honour to host the wake at The DurhamGate. We are delighted that you all still visit the home and come and see other residents with which you have become friends. This is a real boost and the whole team will be uplifted to read this.
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Review from H T (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Thank you for this lovely review. The whole staff team at The DurhamGate will appreciate the feedback and will be very heartened that we have restored your faith in the care system. Long may that continue. Your mum settled well and responded to the attention and hospitality. We were glad to be of help and of course, would love to see your Mum again in the future.
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Review from Marion R (Daughter of Resident) published on 14 June 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hello Marion, Thank you very much indeed for this review; the whole team at DurhamGate will be thrilled with this glowing response and I am sure will spur them on to continue to provide the highest standards of care at the home for your Mum and all of our other residents. Your mum is a delight to look after and everyone is well versed in her daily routine of breakfast first and then out for coffee with you. Nice to have a coffee shop so close! Thank you. It is a privilege for us to serve.
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Review from Mary L (Next of Kin) published on 14 June 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Many thanks indeed for taking the time to provide this review and the content which our team will find uplifting and helpful. Your Mother and Father have quickly fitted in as popular new residents to The DurhamGate community bringing great conversation, charm and wit to an already convivial atmosphere. It is a great pleasure to have not one now but two married couples living with us, building great friendship groups and enjoying all the facilities and hospitality.
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Review from S O (Respite Resident) published on 28 May 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hello. Thank you so much for this valuable feedback. It was an absolute pleasure to have you stay with us. We enjoyed your insight, wit and intelligence. We hope that we have helped in your recovery and we would of course be delighted to welcome you back once you have had the next knee done! Your comments are a valuable insight into the day-to-day workings of a modern, luxury care home and will be well received by our staff team.
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Review from Heather A (Granddaughter of Resident) published on 14 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
We are absolutely delighted to have the opportunity to look after your nana, who is a pleasure to have around and is enjoying hearing about family adventures abroad! I appreciate that you tend to pop in during the evenings and perhaps don't get a direct sense of activities. Our activity manager who has herself recently completed a sky-dive, is driving some excellent activities into the home; so if you do get the chance to visit earlier that would be great! The staff team will be very pleased to have your feedback as it is always a boost to morale. Thank you very much for taking the time to do this.
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Review from Yvonne Z (Daughter of Resident) published on 14 May 2024
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Hi Yvonne, Thank you so much for dropping this review in on The DurhamGate. Your father is a lovely gent, I have enjoyed a few chats with him when at the home and we would love the opportunity to have him back any time. The home manager and the staffing team will be delighted to have this feedback which always gives everyone the boost and encouragement to do well for our residents. Thank you.
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Review from J B (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
Thank you very much for taking the time to share your thoughts and provide feedback to us, which is of great benefit and value to the team. We thoroughly enjoyed looking after your Mum during her respite stay and would be a privilege to be able to see your Mum and yourself again in the future. Thank you.
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Review from K B (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Long, Owner at The DurhamGate
We are very privileged to look after your Mam, she is a delight to share the day with and makes all the staff smile! I am so pleased you were able to enjoy the Mother's Day celebration with your Mam, here at The DurhamGate. The staff will be very pleased to have your feedback, which is always much appreciated. The value of your comments counts for so much. Thank you for taking the time to share.
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The Review Score of 9.9 (9.927) out of 10 for The DurhamGate is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.927 for The DurhamGate is calculated as follows: ( (347 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 369 Ratings = 4.927
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The DurhamGate is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Karen has over 30 years’ experience working within the care industry. Starting as a care assistant she was promoted to gain her first care home managers role at the age of 23! After relocating to Australia for three years, she returned to the care management role and went onto successfully commission four elderly care homes. Within the same organisation, she then worked as an Operation’s Manager supporting the groups homes. Due to the sale of the business, she returned to the management role and upheld an Outstanding rating by the Care Quality Commission.
Karen is committed to providing the residents with the best possible person-centred care. She has extensively travelled throughout the world but is now a self-declared crazy cat lady!
