The DurhamGate

Durham Gate, Spennymoor DL16 6GF
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Top 20 carehome certificate
9.9 31 Reviews
  • The DurhamGate, Spennymoor
Welcome to The DurhamGate, welcoming its new community from November 2023.

The DurhamGate is a luxury care home, situated on the outskirts of Spennymoor, near Thinford, and will offer residential, dementia and short term care for residents.

Every aspect of the home is designed to ensure a positive and fulfilling experience, promoting dignity and respect for both residents and staff members.

For more information please contact the team.

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Care Provided by The DurhamGate

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Adore Care Homes
  • Person in charge
  • Andrew Long (Owner)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for The DurhamGate

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,295
    • Self-Funded Residential Dementia Care from £1,295
    • RESPITE Self-Funded Residential Care from £1,395
    • RESPITE Self-Funded Residential Dementia Care from £1,395

  • All our fees are offered on an all inclusive basis with no billable extras.
  • (these prices are only a guideline, please contact The DurhamGate to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Full parking on site and 2 electric car charging points.


The DurhamGate Reviews (31)

Total of 31, showing 21-31
9.9

The DurhamGate has a Review Score of 9.9 (9.927) out of 10, based on 31 reviews in the last 2 years. Over all time The DurhamGate has 31 reviews.

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Review from Peter R (Cousin of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative was in DurhamGate from 20th January until yesterday 19th March when he passed away through terminal illness. His time spent there was fabulous, he said it was his home and loved every moment. All of the staff from management to cleaners treated him with all the love and care anyone could
have wished for and helped to fulfil all his last wishes. This is truly a home for the residents. Everything about DurhamGate is first class. When our relative was taken out yesterday for the last time all the staff lined up in respect. It was a very emotional moment and we couldn’t thank them enough. They have truly supported us in every way, through a very rough time, a huge thank you to our Adore Care family.

Reply from Andrew Long, Owner at The DurhamGate

Hello Peter, it was an absolute privilege to look after your cousin. Despite the circumstances and his complete awareness of his condition and circumstances, he remained a true gentleman with an excellent sense of occasion and humour. The DurhamGate team took him to their hearts and we thank you and your family for taking the time to post this review and all your interactions with me and our staff. You will always be welcome at The DurhamGate.


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Review from Tom C (Friend of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were asked to select a care home for a friend to reside at we visited many and this one stood out by far in terms of cleanliness, food quality and choice, and facilities, not only in the public areas but also the residents' private rooms. All staff went over and beyond to ensure our friend was
happy and safe and to provide her with the best experience possible, nothing was a bother to any of the staff or management, they were all totally resident-centred and focused at all times. We can recommend this home to anyone without exception as a caring, very well-run and luxurious establishment with exceptionally high standards. Thank you for all you did not only for our friend but us too.

Reply from Andrew Long, Owner at The DurhamGate

Hi Tom, Thank you so much for taking the time to write this review. The staff team, led by the home manager will be very appreciative of these comments, which always makes doing the job so worthwhile. The whole team enjoyed looking after your dear friend and we will miss you being around regularly. As dear friends of a founder resident you are welcome to pop in any time!


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Review from Mark W (Friend of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a first-class establishment! I have never visited a care home like it, every aspect of it is excellent - spotlessly clean, wonderful food, a great range of activities and exceptional care given with empathy and real love by staff and management alike. Every resident is treated with respect, dignity
and most importantly as an individual. It is so special to be able to walk in and truly feel that you are visiting your friend in their own home as you are encouraged to help yourself to a hot drink and sweet treats. Nothing is a bother to anyone working at The DurhamGate. This model of care must be the future for all care homes!

Reply from Andrew Long, Owner at The DurhamGate

Hi Mark, This is great of you to write such lovely feedback of The DurhamGate, the home manager and the team. We thoroughly enjoyed looking after your friend and having yourself and partner coming in with such lively banter always makes the staff team warm and responsive. Everyone will really appreciate your kind words.


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Review from K K (Relative of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic facilities, decor, staff and attention to resident's needs and wishes.
Friendly staff who go beyond expectations.
5-star rooms like no other I've experienced in a care home. Every effort should be maintained for it to remain like this always. Nothing too much trouble to offer their highest
standards presently. Can't thank them enough for the care they are giving to my relative.

Reply from Andrew Long, Owner at The DurhamGate

Many thanks for sending this review in and all points are noted. The staff take great encouragement from feedback of this nature and the positivity spurs us all on to maintain the standards we have set. Thank you for taking the time to do this.


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Review from Margaret R (Sister-in-law of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly exceptional care home. Caring, helpful and professional staff.
Decor tasteful and calming.
Food selection and quality of the highest standard.
Residents are at the heart of this beautiful home, the care given is second to none.

Reply from Andrew Long, Owner at The DurhamGate

Thank you so much for your kind words and I do appreciate the tactful omission of rating activities, given your loved one's current care needs. The staff team have really warmed to him and it is a privilege for us to be able to look after him at The DurhamGate. Your supportive comments will be fed back to the team.


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Review from Jill W (Niece of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has dementia but is a very proud and eloquent lady. She wasn’t happy at all where she was and I had concerns. I spoke to The DurhamGate and they assisted and listened and then assessed my aunt. They gave me all the help and advice I needed. I was delighted when they accepted her into their care.
She is a different lady, immaculate again and has her hair done regularly in the beautiful in-house salon. The staff are attentive and I have never found her sitting alone or abandoned in her room which was happening before.
The place is beautiful, the food incredible, the staff and management team excellent and I feel part of their family.
It is a pleasure to visit and I at least feel she is living as she deserves. It is literally a weight off my mind. Thank you DurhamGate.

Reply from Andrew Long, Owner at The DurhamGate

It is an absolute pleasure to look after your aunt. She is such a character and enjoys engaging in conversation, commentary on what is going on around her at times and of course singing! Such a delight. It is a privilege to look after her for you and the family. Your comments will be most welcome to the staffing team who take great pride in what they do and will be so pleased to have your feedback. Always well received. Thank you.


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Review from Tracey D (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The DurhamGate Care Home is one of the best I've ever seen, like a massive four-star hotel. The staff are so friendly and professional, the facilities are amazing and the food is fantastic. My father received amazing care during the weeks respute. Considering that he has been in four other care homes
for respite, this is the best and will definitely be back.

Reply from Andrew Long, Owner at The DurhamGate

Thank you so much for this review and testimonial. We were delighted that you chose The Durhamgate for your father's respite stay and the staff enjoyed having him here and he of course enjoyed the company of our permanent gentleman residents'. We look forward to having him back again.


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Review from Andrea B (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful place - I just can't recommend it and them highly enough. Speaking as the daughter of one of the first residents, they have made the transition for my dad, from living in his own house to living at The DurhamGate, so easy. After just a couple of weeks, he considered the staff to
be his extended family. He has been supported in transforming his room into his own, personal space and the attention to detail is incredible. The accommodation is smart and stylish but it is the staff who really make the difference. Nothing is too much trouble for them, whether that is providing comfort when my dad is feeling low, spending hours helping him to get to grips with his new TV or letting him teach them exactly how he likes his Pimm's making! Worth every penny to know my dad is in such a caring environment.

Reply from Andrew Long, Owner at The DurhamGate

Thank you so very much for sending in this review; it means an awful lot to the staff to know how both residents and relatives feel and of course when the feedback is good it makes them feel that all their efforts and hard work are so worthwhile. Your dad has settled really well at The DurhamGate and the staff team and me, they all really enjoy having him about. He is full of chat and witty stories and thoroughly enjoys the mealtimes with the odd tipple!


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Review from Sharon O (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was one of the first residents to move into The DurhamGate and even though she's only been in six weeks, it feels like years. DurhamGate offers exceptional care in beautiful, homely surroundings. Every member of staff shows 100% commitment which is reflected in their care and support to all
residents and family members. You really couldn't find better facilities for your loved ones. The food is amazing, meeting individual taste and requirements. Thank you so much for welcoming our mum into your home, it is so reassuring knowing she is safe and secure with loving care surrounding her.

Reply from Andrew Long, Owner at The DurhamGate

Sharon, this is great to hear and will be warmly received by management and the rest of the team. We adore looking after your mum, who is a lovely singer and has a great sense of humour. Yes, although it's only been a few weeks, your mum has settled in extremely well and has become very much part of everyday life at The DurhamGate. It is nice to see you and your sister in so regularly as well, which clearly is of great reassurance to your mum and valuable to the care team. Thank you.


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Review from C B (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the 4th of December 2023 when my mother entered The DurhamGate Care Home, I have found the management and staff very friendly and most obliging. There is nothing too much trouble for providing the highest standard of care for my mother or the family. I would highly recommend Adore at DurhamGate
in Spennymoor.

Reply from Andrew Long, Owner at The DurhamGate

Thank you so much for sharing this review CB, the staff team are always delighted to receive positive and constructive feedback. We are privileged to look after your mum, who has made a big impact on the home and seems to be settling in well. Her room is lovely and personalised and the Chef and kitchen team enjoy making her personal meals and following the traditional family recipes she has let them in on! The bridge team (card game) is assembling!


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Review from Michael S (Brother of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother recently transferred to DurhamGate Care Home and the difference in the quality of care he now receives is truly amazing! The phrase ‘chalk and cheese’ comes to mind. This is a newly opened facility - the staff - the facilities - and the food, are all fantastic. It’s like a posh hotel (honestly).
Just
in case you are wondering - I have no allegiances with any member of staff, I am not related to anyone there (apart from my brother) - and I found it by chance by searching the internet!
My brother is certainly benefitting from being at DurhamGate, and I now have peace of mind; that he is being cared for - ‘correctly’.

Reply from Andrew Long, Owner at The DurhamGate

We absolutely love looking after your brother, he seems to have settled in well and is such a lovely gent! Fortunately for the other gentleman residents, he supports the right football team too! Your feedback is very much appreciated and the staff team will be so pleased to hear this. It is always a great morale booster! We will circulate to the team. Kind regards


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for The DurhamGate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for The DurhamGate is calculated as follows: ( (347 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 369 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The DurhamGate is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Karen

Karen Johnson

Job Title: Home Manager

Joined: 2023

Karen has over 30 years’ experience working within the care industry. Starting as a care assistant she was promoted to gain her first care home managers role at the age of 23! After relocating to Australia for three years, she returned to the care management role and went onto successfully commission four elderly care homes. Within the same organisation, she then worked as an Operation’s Manager supporting the groups homes. Due to the sale of the business, she returned to the management role and upheld an Outstanding rating by the Care Quality Commission.


Karen is committed to providing the residents with the best possible person-centred care. She has extensively travelled throughout the world but is now a self-declared crazy cat lady!