Ayton House has a Review Score of 9.7 (9.737) out of 10, based on 12 reviews in the last 2 years. Over all time Ayton House has 12 reviews.
Review from John H (Son of Resident) published on 19 March 2025
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Review from Robert A (Son of Resident) published on 17 March 2025
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Reply from Caroline Thomas, Home Manager at Ayton House
Thank you so much for your lovely review and we are happy that mum is settled at Ayton House and that you found the admission process smooth and stress free. We strive to provide the very best service in all areas and we are gratefull that you commend us on this.
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Review from A G (Son of Resident) published on 14 March 2025
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Review from Sandy W (Daughter of Resident) published on 13 March 2025
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Reply from Caroline Thomas, Home Manager at Ayton House
Thank you so much for your lovely glowing review of Ayton House. We are delighted to have you as a supportive family and to care for Mum is a pleasure. I will pass on your kind words to all the team.
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Review from Kay S (Niece of Resident) published on 12 March 2025
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Reply from Caroline Thomas, Home Manager at Ayton House
Thank you so much for your lovely review. We are pleased to provide person-centered care and that you use our relish app to view your aunt's interactions in the home. Communication is key in the home and with the launch of our newsletter I hope you can further see the fun things she gets up to.
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Review from Lorraine J (Daughter of Resident) published on 12 March 2025
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Reply from Caroline Thomas, Home Manager at Ayton House
Thank you so much for your lovely review and for attending our Grand Launch, it was a wonderful opportunity for residents, family, friends, and staff to celebrate. We are pleased to hear that you feel mum receives the best of care, which is what we strive for here at Ayton House
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Review from G P (Daughter of Resident) published on 23 February 2025
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Reply from Caroline Thomas, Home Manager at Ayton House
Thank you so much for your lovely review. It is much appreciated. I am pleased that we can meet Dad's needs and that you are happy with his care.
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Review from J M (Resident) published on 21 January 2025
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Reply from Samantha Debenham, Reviews Team at Ayton House
Thank you for taking the time to leave feedback for Ayton House and for making us aware of your concerns. We understand it can be an overwhelming experience when moving into a care home taking in the information about the home and being asked a lot of questions. Please be assured the questions enable us to best understand any of the resident's care needs so we can create person-centred care plans tailored to each individual. However, we can appreciate this may feel too overwhelming to start with. Please be assured that this feedback has been fed back to the Home Manager and Senior Management for review. I would also like to take the time to thank you for your kind feedback on the atmosphere of the home and the food quality. I am pleased to read you find it warm. I wish you all the best.
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Review from Trevor W (Son of Resident) published on 10 January 2025
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Reply from Caroline Thomas, Reviews Team at Ayton House
Hi Trevor, thank you very much for taking the time to leave us feedback about your experience. At Ayton House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Many thanks the Care UK team.
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Review from Paul L (Son of Resident) published on 10 January 2025
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Reply from Caroline Thomas, Reviews Team at Ayton House
Hi Paul, thank you very much for taking the time to leave us feedback about your experience. At Ayton House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks the Care UK team.
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Review from Debbie D (Daughter of Resident) published on 18 December 2024
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Review from L H (Son of Resident) published on 11 December 2024
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The Review Score of 9.7 (9.737) out of 10 for Ayton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Ayton House is calculated as follows: ( (126 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.857 Points relating to the number of positive Reviews for Ayton House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I believe it’s a privilege to care for older people, and I’m determined to deliver the very best for them as the Home Manager of Ayton House. I have a unique background – as well as being a Registered General Nurse, I also have degrees in Accounting and Finance.
Being a Home Manager draws on all the skills and training I’ve achieved over my career. You need to have an eye for the financial side while also being committed to delivering first-class care. People management skills are also essential, and a level of creativity is needed too. It’s a demanding job, but I relish every day – especially any time I can spend chatting to residents and learning about their lives and experiences. It’s important that all our team members speak to residents regularly to hear how we can improve the care and service we provide.
I joined Care UK because I wanted to be part of a prestigious organisation focused on delivering outstanding care, and Care UK leads the field in this respect. I worked as the Home Manager of Care UK’s Ancasta Grove, based in Southampton, from 2022, and I’m extremely proud of the work the team does for residents there. I now look forward to the opportunity to continue this great work at Ayton House in the months and years ahead.