from the moment she arrived, she was made to feel welcome and relaxed in the new environment.
Sharon O (Daughter of Resident)
Wonderful, could not ask for better.
Rosemary W (Resident)
Staff are very friendly and helpful. Food is excellent. I really enjoy the spa bath.
Margaret W (Respite Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Hyacinth House has a Review Score of 10 (9.957) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Hyacinth House has 29 reviews.
Review from Deborah P (Daughter of Resident) published on 10 April 2025
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4.0 out of 5
She lives there, so has some comments to make herself, but I know she does communicate her needs and constructively critical comments to the relevant folk. The home is more like a hotel to be in to me. The public areas are so comfortable and tastefully
I cannot think of any constructively critical aspect to share at this time.
Sadly, she chooses not to engage with the other residents much, or take part in the activities. She is very disabled but completely 'on the ball'....... But I know there are activities and another resident does pop in to visit her daily.
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Hello, thank you for your lovely review. We understand such big move can be overwhelming to each individual but we are here to offer support every day. We will continue working with your Mum to gain her confidence back and increase social life. We are pleased your Mum is now slowly settling in.
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Review from C G (Daughter of Resident) published on 8 April 2025
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Hello, thank you for your heartfelt feedback. We are so pleased to observe how your mum is growing in confidence and enjoys the outings, something she would not enjoy during the first months of her stay at Hyacinth House. It is rewarding to know M settled down with the support of our staff and compassion from residents even after her husband recent passing.
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Review from T D (Niece of Resident) published on 25 February 2025
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Hello, thank you for your review. We are so please your auntie chose Hyacinth House and has enjoyed her stay visit with us. We are pleased to know your own experience offered you some peace of mind when looking for accommodating your loved one in a safe and happy home. Thank you once again for your lovely feedback.
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Review from Amanda J (Friend of Resident) published on 18 February 2025
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Dear Amanda, thank you for your review and for sharing your kind feedback. It is very heartwarming to hear your friend is enjoying living at Hyacinth House and that your and the resident's expectations are being met.
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Review from Melanie J (Daughter of Resident) published on 3 December 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Dear Melanie, it has been a privilege to work with your Mum and see her improving and gaining her strength back. We were so pleased when she decided to move back home to try managing on her own, it shows her confidence had grown. It is our aim to work with residents and support them while they are taking charge of their lives again. Thank you for your positive review.
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Review from H C (Daughter of Resident) published on 29 November 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Hello, I would love to take this moment to thank you for your heart-warming review. It means a lot to us to know we made a difference in your Mum's and your family life during this difficult time. It has been a privilege to assist her during this time. We enjoyed working with your Mum, yourself and your sister who were also very supportive to the Team. Thank you.
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Review from Denise B (Daughter of Resident) published on 25 November 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Hello, it's been such a pleasure working with your mum here at Hyacinth House. We are pleased to hear she has enjoyed her visit, the trips and offered activities. We are looking forward to welcoming your mum again in the near future.
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Review from James R (Respite Resident) assisted by family/friend published on 1 November 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Dear James, thank you for your kind feedback. It was our pleasure to welcome you and we are pleased to hear you have enjoyed your short break. We look forward to welcoming you again soon.
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Review from George R (Son of Resident) published on 2 October 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Dear George, thank you for such a lovely review. We are so pleased your mum has enjoyed her respite visit and decided to stay with us long-term. It has been so wonderful to watch your mum interacting with other residents and staff, increasing her confidence, improving well-being and mobility. Once again, we all thank you for your kind feedback.
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Review from Linda B (Respite Resident) published on 8 September 2024
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4.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Hello, thank you for your feedback. We are always working towards improvements to ensure we deliver high-quality care to our residents. We look forward to your next visit.
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Review from S K (Respite Resident) published on 26 July 2024
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5.0 out of 5
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Review from Arabella H (Daughter of Resident) published on 17 July 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Thank you for leaving us with such a beautiful review. It was truly a pleasure getting to know your mother and we are pleased to know she enjoyed her respite visit. It is rewarding to know we made a difference to your mother's wellbeing and that she had spent her time in comfort surrounded by our lovely team members.
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Review from Carol W (Daughter of Resident) published on 17 July 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Thank you for taking the time to share your lovely review and the experience you have had with our team at Hyacinth House. We are thrilled to know you felt your parents were safe in our hands. We look forward to welcoming your parents into our home again.
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Review from Elsie Y (Respite Resident) assisted by family/friend published on 1 July 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Dear Elsie, what a kind review, thank you. It has been so lovely having you here at Hyacinth and we are looking forward to welcoming you again next month (August). Our team at Hyacinth House are the pride and joy of this home. It is nice to know you have been offered high-quality support and care during your stay.
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Review from Jane B (Niece of Resident) published on 23 May 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Thank you for your lovely review and feedback. We are so pleased to know that your uncle had a positive stay with us and he improved in his well-being. It was so lovely getting to know your uncle. It is our goal to work with our residents on their confidence and offer the quality of life here at Hyacinth House. We look forward to the next visit. Thank you once again for sharing such lovely feedback.
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Review from David P (Respite Resident) published on 19 April 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Dear David, it is so kind of you to share the difficulties you experienced and the progress you have made since your stay at Hyacinth House. Our team works in line with all residents' needs and wishes to improve their well-being and build their confidence back. We are glad to hear we have helped. We are all looking forward to your next, already booked, stay with us.
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Review from Betty A (Respite Resident) assisted by family/friend published on 26 March 2024
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5.0 out of 5
Reply from Jane Shanahan, Home Services Advisor at Barchester Hyacinth House
Dear Betty, thank you for your lovely feedback. We are looking forward to your next visit here at Hyacinth House.
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Review from Jane P (Respite Resident) assisted by family/friend published on 19 January 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
What a lovely review you have left us, thank you. It is heart warming to know you received high quality care and enjoyed your respite stay at Hyacinth House. It is our aim to ensure our residents are treated with kindness and respect, where they can enjoy the home as their own, and at the same time being offered activities and encouragement to stay well and fit. We are looking forward to welcoming you again.
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Review from Angus P (Son of Resident) published on 19 January 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
What amazing feedback you have shared, thank you. My team are working towards making the transition process as easy as possible for our residents and their relatives, and that all relevant information had been shared with you before you and your family made the decision to chose Hyacinth House care home. We know how stressful it can be to leave your loved one under someone else's care. We are so pleased to know your mum enjoyed her respite visit with us. We are looking forward to supporting your mum again in the near future. Thank you once again for taking the time to leave us such a brilliant review.
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Review from Donald B (Respite Resident) published on 8 January 2024
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5.0 out of 5
Reply from Kamila Gagala, General Manager at Barchester Hyacinth House
Thank you for sharing your feedback. We are pleased to hear you enjoyed your stay at Hyacinth House, and we are very much looking forward to having you back in the near future.
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The Review Score of 10 (9.957) out of 10 for Barchester Hyacinth House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.957 for Barchester Hyacinth House is calculated as follows: ( (332 Excellents x 5) + (15 Goods x 4) ) ÷ 347 Ratings = 4.957
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hyacinth House is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
Hello, my name is Kamila and I am the General Manager here at Hyacinth House.
I've been working in the Health and Social Care Sector for the past 18 years. After finishing my higher education in Poland, I was looking for a new adventure and wanted to learn a new language and culture. I felt England was the perfect place to do just that. I feel privileged to be in a job I feel passionate about. I am grateful that my passions have been rewarded with a fulfilling career.
Myself and the amazing team will continue to deliver outstanding care to all our residents, their families and friends. I always strive to make a difference in people’s lives and find it rewarding when I help somebody to live their life to the fullest. For me, this is what working in care has always been about, and I know that I can continue delivering this mission with the support of my wonderful colleagues at Hyacinth House.
Hyacinth House has been extensively refurbished with premium facilities and beautifully designed furnishings, we are very proud of our home and look forward to giving you a warm welcome.
Job Title: Deputy Manager
Joined: 2023
My name is Janet and I am the Deputy Manager at Hyacinth House.
I was a Nurse in the Philippines and have experience in management at a hospital level before moving to the UK in 2006. I have been in the health and social care sector for 21 years. My passion for Care was recognised when I was nominated for the National Care Awards 2014 in the UK where I reached the Top 5 in the Care Managers Category. I aim to bring and share these qualities with the Hyacinth Team to deliver high-quality care.
I am passionate and hard-working and prioritise the safety of our Residents. I will be working closely with the General Manager and the rest of the team to help maintain and improve standards across the home to ensure the best possible care is delivered. I take pride in what I do and help support vulnerable adults to establish a safe living environment where independence is promoted.
I am very proud to be part of the Hyacinth Team and we look forward to welcoming you to our new home.
Job Title: Community Care Lead
Joined: 2023
Hello, my name is Claire, I am the Community Care Lead.
I started my career at Hyacinth house as night senior carer in December 2023. I previously worked in care for nearly three decades and have an NVQ3 in Adult and Social Care. My career started when I provided respite for vulnerable children ranging from 0–17 years. As my own children were getting older, I changed direction and worked with adults. I have worked in both nursing and residential care.
In my spare time, I like to read, bake and swim. I also like walking with my husband and dog Ozzy! Spending time with my children who are now qualified professionals themselves. Plus a little retail therapy, hiking and historical places.
Hyacinth House is such a lovely home. We have caring staff that show so much empathy to ensure our residents are treated as individuals and are genuinely interested and care about each and everyone of them, always with a smile on their faces
Job Title: Administrator (Maternity Leave)
Joined: 2023
Hello, my name is Liana and I am the Administrator at Hyacinth House.
Having worked within an administration and accounts setting in recruitment for the past 6 years, I sought a new challenge and a chance to be part of a team making a difference.
I feel incredibly fortunate to be able to work in our wonderful residents' home, where I get to personally meet the residents loved ones and become part of their extended family, sharing all the good times to come.
Administration is the hub of our home and I am proud to provide support to the whole Hyacinth team.
My door is always open and I look forward to meeting you!
Job Title: Administrator (Maternity Cover)
Joined: 2023
Hi, I’m Jaz, I recently stepped into the role of Administrator as a temp for Maternity cover. I joined as one of the Administration assistants at Hyacinth House in November 2023 after really wanting a new challenge in a fulfilling role.
After spending the last 5 years in car sales, Hyacinth is a welcomed change for me and it’s been great getting to know our lovely residents and guests in the home.
I will be at the reception desk ready to welcome you into our wonderful home with a smile and a cup of tea!
Job Title: Activities Coordinator
Joined: 2024
I am a friendly and enthusiastic Activity Coordinator with a passion for working with people and making a positive impact in their lives. I joined Hyacinth House in 2024 as a carer and excited to now be the Activities Coordinator. I have eight years experience in hospitality and three years in floristry. I bring creativity, strong interpersonal skills and a warm welcoming approach to my role. My background has given me the ability to connect with individuals, organise engaging activities, and create meaningful experiences that brighten people’s days. I love inspiring others, fostering a sense of community and bringing joy through thoughtful and inclusive activities.
Job Title: Head Chef
Joined: 2024
Hello, my name is Andrew and I am the Head Chef.
I have been a chef for 26 years working in various restaurants in Birmingham and the south of England, I have gained experience in all styles of cooking and most aspects of hospitality from fine dining to cafes including catering at the Olympics for a 1000 cover.
Now I want to give something back by doing my best for the residents, by building relationships and giving them what they want and need, catering for all dietary needs.
My door is always open for any resident or family member to speak with me and advise me on what I can do to make them happy, after all that’s my mission.
Job Title: Head of Maintenance/Health & Safety Champion
Joined: 2024
My name is Matt and I am the Head of Maintenance here at Hyacinth House.
Together with the rest of the team, I help to ensure the home and the environment is safe for our residents and staff. We are constantly looking for ways to improve so that it is an enjoyable place to live and work in.
My favourite part of the job is assisting new residents set up their rooms in a personalised way, hanging photos, moving furniture, and making the new environment as comfortable and homely as possible.
Job Title: Head of Housekeeping
Joined: 2023
Hello, my name is Anamaria and I am the Head Housekeeper here at Hyacinth House.
The Housekeeping team and I strive to deliver and maintain the highest level of cleanliness and standards throughout our home each and every day.
Job Title: Admin Assistant/Receptionist
Joined: 2023
Hi, my name is Hannah and I am an administrative assistant.. I am returning to work after maternity leave and couldn’t think of a nicer place to come back too. I have come from a caring background so this is an exciting role for me. Looking after people has always been a natural thing for me. I am thrilled to be working for Barchester Healthcare and supporting the team at Hyacinth House.
In my spare time I enjoy spending time at home with my 3 children and bouncy cockapoo! Family time is important to me so coming to Hyacinth House where I get to see and chat to all the lovely residents, feels like a second home and a special place to be. I love working with people and look forward to giving you a warm welcome at reception.
Job Title: Resident Ambassador
Joined: 2023
Hyacinth House is happy to announce our first Home's Ambassador Eveline.
Eveline has proudly taken on the role with a smile and pride. Eveline said: "Hyacinth House is a beautiful and well-kept home. The care is lovely and the food is amazing. A variety of activities are available for you to join in every day, and you have the freedom to do whatever you like to do. As Home's Ambassador, I will do my duties best I can and I will look forward to welcoming everyone in with open arms".
Job Title: Hostess
Joined: 2024
Hi, I’m Tasha and I’m the hostess at Hyacinth House. I come from a strong hospitality background and love making sure that our residents have the quality fine dining service that they deserve.
I also love crafting and I am looking forward to bringing my love of arts and crafts to Hyacinth House to share with our lovely residents. When I’m not at work, I enjoy spending time with my family and travelling abroad with them whenever we are able.
I am committed to improving the comfort and quality of our resident's stay in any way I can!
Job Title: Care Assistant
Joined: 2023
Hello, I'm Ben and joined the Hyacinth team as a Care Assistant in July 2023.
Being at Hyacinth doesn’t feel like work, it has a relaxing and friendly environment. Over the last three years, I worked as a care assistant in different sectors and bringing my skills and experience to this role is very exciting.
Treating residents with respect, empathy, dignity and love, are my contributing factors towards enriching resident's lives.
Job Title: Care Assistant
Joined: 2023
Hello, I am Caroline.
I take great pride in what we offer here at Hyacinth House and bring all I can to my role. Our team is incredible and we operate as a family, this is what you or your loved one can expect when staying with us.
Job Title: Second Chef
Joined: 2023
With over three decades of experience in the hospitality trade, I bring a wealth of expertise to my role. My culinary journey began at Bournemouth College and my role began as a commis chef I climbed the ladder in diverse hotels, amassing a comprehensive catering background. After 15 years in the kitchen, I transitioned into hospitality management, finding joy in nurturing and guiding my team while ensuring exceptional customer experiences. After another 15 years in management, I felt the pull back to my culinary roots. Barchester has offered me the support to pursue my passion, and I'm thrilled to welcome residents into our splendid abode.
Outside of work, my interests extend to exploring the world. From trekking along the enchanting landscapes of Dorset to embarking on adventures in far-flung locales like the iconic Taj Mahal and the awe-inspiring wonder that is the Great Wall, my love for travel remains constant. Additionally, I find solace in creating delectable dishes, a hobby that harmoniously intertwines with my professional journey.
Job Title: Kitchen Assistant
Joined: 2024
Hello, my name is Paula and I'm a kitchen assistant here at Hyacinth House.
I love helping to create and serve delicious nutritional food to our wonderful residents. It gives me great pleasure and satisfaction to see them enjoying their dining experience here at Hyacinth House, knowing they are in good company in a beautiful, safe and caring environment.
Job Title: Hostess
Joined: 2024
Hello my name is Darcie, I am the Laundry Assistant here at Hyacinth House. I joined the team in January 2024 after wanting a fresh start in a brand new career role. I enjoy being around the residents and hearing all the stories they have to tell.
