Nothing is too much trouble, and their warmth has made Mum feel valued
C D (Daughter of Resident)
There is always an activity to do in the afternoons, so there is always something interesting to do
Mavis G (Resident)
I have been to visit a couple of times and can see how amazing and caring the staff are.
N B (Granddaughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Bere Grove has a Review Score of 9.9 (9.878) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Bere Grove has 25 reviews.
Review from Clifford R (Respite Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove
Thank you very much for taking the time to write this review. We value all feedback and I will certainly discuss your comments with our kitchen team. I am pleased that you are happy with care provided. Thank you again.
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Review from Rachel S (Daughter of Resident) published on 4 March 2025
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5.0 out of 5
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove
Thank you so much for taking the time to write this review. I a really pleased to hear that your mum's stay has been a positive one and we hope to welcome her again. Thank you for your feedback in regards to the mattress, I will take that on board and discuss with our relevant teams. Thank you again.
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Review from Zena C (Wife of Resident) published on 3 March 2025
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Overall Experience
5.0 out of 5
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove
Thank you so much for leaving this lovely review, we really appreciate your feedback and lovely comments. Thank you again.
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Review from Margaret W (Resident) published on 24 February 2025
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Overall Experience
5.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you so much for your kind words. We are delighted to hear that you receive excellent care, cleaning, delicious food, staff are very caring. It is our aim to provide the highest standard of care and our staff are truly dedicated to providing the best possible experience for all our residents. Your appreciation means a lot to us and it's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.
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Review from A C (Daughter of Resident) published on 18 February 2025
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Overall Experience
5.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you very much for taking the time to write this review. We really appreciate your feedback and we are pleased you are happy with the quality care provided for your mum which enhanced a smooth recovery for her. We wish her the very best and we are here whenever we can be of any support. Thank you.
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Review from Mary D (Daughter of Resident) published on 18 February 2025
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Overall Experience
5.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you very much Mary for taking the time to write this review. I really appreciate your feedback and I am really pleased you are happy with the care provided for your dad. Thank you again.
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Review from John C (Resident) published on 4 February 2025
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5.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you very much for taking the time to write such a lovely review. I really appreciate your feedback and I am really pleased that you are happy with the care, team and food at Bere Grove. I'm so glad that you have decided to stay permanently at Bere Grove. Thank you again.
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Review from G P (Daughter of Resident) published on 29 January 2025
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Overall Experience
4.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you very much for taking the time to write this review. I really appreciate your feedback and I am really pleased you are happy with the care in the home and the team. Thank you again.
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Review from S M (Resident) published on 8 January 2025
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Overall Experience
4.0 out of 5
Reply from Barchester, The Feedback Team at Barchester Bere Grove
Thanks for leaving your review, it's lovely to read your thoughtful comments about your home, especially as someone who has been a resident with us for such a long time. We do have measures in place to make sure our staffing levels are correct however if you would like to discuss your feedback further, please do contact us at feedback@barchester.com for further support or reach out to the general manager to discuss any concerns you may have. Kind regards, Barchester's customer feedback team.
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Review from J B (Daughter of Resident) published on 21 November 2024
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5.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you for your lovely, kind words. We loved having your mum stay with us and it was a pleasure to have her here. We look forward to welcoming her back for a future respite stay.
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Review from C B (Granddaughter of Resident) published on 15 October 2024
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Overall Experience
5.0 out of 5
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove
Thank you very much for taking the time to complete a review and share your thoughts with us. We really appreciate all feedback and it is great to hear you are happy with the care of your grandma and the environment she is living in. Thank you again.
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Review from Karen W (Daughter of Resident) published on 26 September 2024
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5.0 out of 5
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Review from Carol B (Relative of Resident) published on 23 July 2024
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Overall Experience
4.0 out of 5
Reply from Feedback Team, Barchester Bere Grove at Barchester Bere Grove
Thanks for taking the time to leave a review. We're sorry that the minibus was out of action so soon after we took delivery and the concern this caused you. Our team and the minibus provider have been working closely to make sure outings could continue for our residents with other provisions. Sadly, there was a mechanical issue with the minibus and we had to wait a long time for the part to be delivered but it's fixed now and has been in use since early July. We're truly sorry for the inconvenience while the minibus was being fixed. Kind regards, Barchester's customer feedback team.
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Review from Jo H (Respite Resident) assisted by family/friend published on 11 July 2024
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5.0 out of 5
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Review from Lindsey T (Ex Family Member) published on 18 June 2024
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Overall Experience
5.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you for your lovely review, Lindsey. The team loved hearing your kind words. It's a pleasure to have your loved one as part of our community.
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Review from Elaine L (Daughter of Resident) published on 6 March 2024
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Overall Experience
4.0 out of 5
Reply from Diana Okeme, General Manager at Barchester Bere Grove
Thank you for your kind words. The team loved hearing your feedback. It's a pleasure to have your father as part of our community.
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Review from C D (Daughter of Resident) published on 29 November 2023
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5.0 out of 5
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Review from N B (Granddaughter of Resident) published on 23 November 2023
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5.0 out of 5
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Review from Luzia H (Respite Resident) published on 17 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Alexandria Bowman, General Manager at Barchester Bere Grove
Thank you for your kind words, it was such a pleasure to support you. The whole team at Bere Grove wish you all the best.
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Review from L S (Daughter of Resident) published on 26 October 2023
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5.0 out of 5
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The Review Score of 9.9 (9.878) out of 10 for Barchester Bere Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.878 for Barchester Bere Grove is calculated as follows: ( (266 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 296 Ratings = 4.878
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Bere Grove is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
Hello, my name is Diana and I am the General Manager here at Bere Grove.
I’ve worked in Adult social care since 2006 whilst completing my Nursing degree and working part-time as a health care assistant, gaining invaluable skills and experience.
I first joined Barchester Healthcare in 2009 after qualifying as a registered nurse in a Specialist Dementia Care Home in Basingstoke. After a year, I was promoted to a Head of care role where I had the opportunity to deputise for the General manager in her absence and gained good leadership and management skills.
Together, with the amazing team here at Bere Grove, we will enable residents to be who they are as individuals, empowering them, and promoting their independence whilst providing exceptional, compassionate and quality care with respect and dignity.
Celebrating life and ensuring the team continually provides the highest quality of care.
I look forward to meeting you in person and welcoming you into our stunning home.
Job Title: Administrator
Joined: 2023
Hello, My name is Shani and I am the Home Administrator. I am very happy to be working in this beautiful home alongside my team, supporting our residents and their loved ones.
I have worked in an admin position for a long time now and thoroughly enjoy it. I look forward to meeting all our new residents and supporting them through their time with us.
Job Title: Deputy Manager
Joined: 2024
My name is Dimitrie and I’m delighted to join this lovely team at Bere Grove as Deputy Manager. I have worked in the care sector since 2014 with 10 years of progressive experience.
Also, I’m a holder of a Bachelor's degree in Business Management. I think it’s vital to have empathy and a passion for enhancing residents' care and well-being.
My passion is to assist in the drive of my team to provide outstanding quality and service to the residents. Seeing the smiles on the residents' faces whilst fulfilling their lives is what I love about my role. Outside of work, I love to go to football matches and also spend time with family and friends.
Job Title: Head Housekeeper
Joined: 2023
Hello, I'm Ella. I am originally from Romania however have lived here in England with my two sons for nine years now.
As Head housekeeper, myself and my team will be responsible for the cleanliness and presentation of this beautiful home. I will ensure that everyone who visits will have a memorable and welcoming experience.
Job Title: Activities Lead
Joined: 2023
Hi, I'm Hollie. I have worked in healthcare for six years taking on a variety of roles. I am so proud to be heading up the activity team and supporting our residents with a life-enriching programme of events. I am highly motivated and love sharing my creative and imaginative side with everyone. I truly believe age is just a number and there is nothing we cannot achieve if we work together.
I like to create a person-centred activity programme so each resident gets the opportunity to enjoy what they love. This is their time to relax, enjoy and have fun.
Job Title: Head of Maintenance
Joined: 2024
Hello, My name is Paul and I am the Head of Maintenance at Bere Grove. I have worked in the care home/maintenance industry for a long time now and thoroughly enjoy the ins and outs of keeping a beautiful home like this up and running. Supporting our residents to live in a safe and luxurious environment is top of my list. I feel very privileged to work with Barchester and my team here and look forward to many years at home.
Job Title: Head Chef
Joined: 2023
I have been involved in catering for over 2 years, mainly working in Hotels and Restaurants.
The knowledge I have gained from these previous roles within the hospitality industry helped me settle very comfortably into my role here at Bere Grove
I really enjoy my role here at Bere Grove especially the interaction with the residents.
Planning and cooking a well-balanced nutritious meal for each resident is satisfying.
Job Title: Admin Assistant
Joined: 2023
Hello, It's Jackie. My role here at Bere Grove is to be the first face that our visitors see when they enter the home. I will ensure they all receive a warm welcome. I can't wait to immerse myself into my role and do everything I can to support everyone who visits or joins the Bere family as their forever home.
Job Title: Community Lead
Joined: 2023
Hey, my name is Caron. I have spent the last eight years caring in the community and really enjoy giving back to our elderly. I am a Senior on the team which means I can support in all aspects of care including the safe delivery of medication. My motto is always to treat people as you want to be treated yourself. It really works. I have three children and currently two grandchildren, but you never know there may be more one day.
Job Title: Senior Care Assistant
Joined: 2023
Hi, I am Jade. I am part of the senior care team. It has been amazing to be part of the opening of this home and to start welcoming our new residents. I am looking forward to the home continuing to grow. I worked in the community for four years. My nature is that is want to help people and make a difference. In my spare time, I love time at home and a good documentary.
Job Title: Care Assistant
Joined: 2023
Hi, I am Sarah. For the last 20 years, I worked as an administrator in the Motor trade. I started helping my elderly neighbour with shopping, gardening and delivering meals. I just loved how it made me feel and knew I wanted to pursue a career in care. I then went to care in the community until I joined the Bere Grove team. I enjoy every day, from listening to the stories, making people smile and becoming part of their family.
Job Title: Care Assistant
Joined: 2023
I have worked in care since I was 16. It is a role I really enjoy and love getting to know our residents as well as being an integral part of the team.
Job Title: Hostess
Joined: 2023
Hello, my name is Hayley and I am the Hostess here at Bere Grove.
I love spending time with the residents and it makes me really smile to see lots of happy faces when the residents all have a cup or tea and a nice big slice of cake in their hand.
