Horsforth Manor Care Home has a Review Score of 9.9 (9.924) out of 10, based on 26 reviews in the last 2 years. Over all time Horsforth Manor Care Home has 26 reviews.
Review from Caroline W (Daughter of Resident) published on 19 March 2025
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Review from Pamela W (Daughter-in-law of Resident) published on 4 March 2025
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Review from Karen J (Daughter of Resident) published on 4 March 2025
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Review from Giovanna R (Niece of Resident) published on 5 February 2025
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Reply from Emma Littlewood, Area Manager at Horsforth Manor Care Home
We are sorry you were not happy with your Aunts experience of Horsforth Manor last year. The Home was very new at that time and the staffing levels have increased since then, as our resident numbers have increased. The team member you have referenced is no longer in employment at the Home. Regarding a complaint to the Home owners, this has not been received otherwise a response would have been provided. The company prides itself on its openness and takes all complaints very seriously. If you wish to discuss this further please do not hesitate to reach out to the team.
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Review from J R (Friend of Resident) published on 31 January 2025
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Review from Julie G (Daughter of Resident) published on 31 January 2025
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Review from C H (Granddaughter of Resident) published on 31 January 2025
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Review from Atalya W (Great-granddaughter of Resident) published on 24 January 2025
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Review from Sue B (Daughter of Resident) published on 22 January 2025
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Review from Jan B (Sister of Resident) published on 12 December 2024
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Review from Sue G (Daughter of Resident) published on 9 December 2024
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Review from Mervyn G (Son-in-law of Resident) published on 4 December 2024
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Review from Wendy C (Daughter-in-law of Resident) published on 4 December 2024
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Review from Claire G (Granddaughter of Resident) published on 4 December 2024
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Review from L G (Relative of Resident) published on 4 December 2024
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Review from C T (Friend of Resident) published on 3 December 2024
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Review from J S (Daughter-in-law of Resident) published on 29 August 2024
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Review from A B (Friend of Resident) published on 29 August 2024
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Review from C S (Friend of Resident) published on 22 August 2024
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Review from A B (Daughter of Resident) published on 24 July 2024
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The Review Score of 9.9 (9.924) out of 10 for Horsforth Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.924 for Horsforth Manor Care Home is calculated as follows: ( (293 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 304 Ratings = 4.924
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Horsforth Manor Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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