Moat House Care Home

Moat Park Retirement Village, Great Easton, Great Dunmow CM6 2DL
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9.9 20 Reviews
  • Moat House Care Home, Great Dunmow
Nestled within the Moat Park Retirement Village in Great Easton near Great Dunmow, Essex, Moat House Care Home has undergone a comprehensive transformation. With sixty beds and six meticulously designed suites, the refurbished facility is redefining luxury living with exemplary personalised care.

Moat House offers the highest standards of residential and dementia care. The expertly trained care team are available round the clock, dedicated to providing tailored care that puts residents at the heart of everything they do.

In addition to attentive care services, the home will offer round-the-clock hospitality and a daily fine-dining experience, enriching the lives of residents and contributing positively to the local community.

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Care Provided by Moat House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tara Crowe (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Moat House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Care £1,450 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Moat House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, the home ask that families respect mealtimes.


  • Parking

  • There is ample parking in the onsite car park.


Moat House Care Home Reviews (20)

9.9

Moat House Care Home has a Review Score of 9.9 (9.862) out of 10, based on 20 reviews in the last 2 years. Over all time Moat House Care Home has 20 reviews.

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Review from J R (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia and Alzheimer's so has been in need of extra care and help for many months. Moving my mother into the Moat House Care Home has been an absolutely amazing experience for myself and the family. Everyone from the wonderful manager to the lovely receptionist and the fantastic
professional care team has been outstanding. My mother is so happy, relaxed and beautifully cared for and is sleeping well. The food and beverages are tailored to her needs and she is so very happy. Thank you so much.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have the opportunity to care for your mother and are thrilled to hear how happy and relaxed she is at the Moat House Care Home. Our team works hard to provide personalized care and support, and it's heartwarming to know that our efforts have made such a positive impact on your mother's well-being and your family's peace of mind. Your mention of the tailored meals and the restful nights means a lot to us, as these are some of the many aspects we focus on to ensure our residents feel at home. We'll be sure to pass on your wonderful feedback to our manager, receptionist, and care team - it will mean the world to them. Thank you again for your trust and support.


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Review from S D (Wife of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Moat House for two weeks for respite. I was impressed with what I saw at Moat House and felt reassured to leave my husband in their care. His room and en-suite were very nice, clean and well-furnished.
Cannot praise its staff enough, very kind, caring and respectful to my husband.
There
were very nice facilities for visitors, coffee, tea area, private dining facilities. A lovely outside area to relax in.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for taking the time to share such kind words about your husband's stay at Moat House. We're delighted to hear that you felt reassured and confident in our care, and we're thrilled that you found his room and en-suite comfortable and well-maintained. Our team strives to provide compassionate and respectful care, so it means a lot to us to hear that our efforts made a positive difference for both you and your husband. We're also glad you appreciated our facilities and relaxing outdoor area - we believe that creating a welcoming environment for both residents and visitors is an important part of what we do. Your feedback is truly appreciated, and we will be sure to pass on your praise to our staff. We hope to welcome your husband back for respite or any future care needs.


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Review from Pamela W (Sister of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is so happy moving into the Moat House. Lovely care is given. Never seen her so happy, she loves the staff. The food is so good.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful sister.


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Review from C G (Wife of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Moat House for two weeks of respite care. Care it was, the staff are very professional and kind. He settled in immediately. The laundry service, the food, and attention to residents is paramount. I would be happy for him to have respite care again here. Nothing was too much trouble.
We also were there for the summer fair which was an excellent day, with many staff on their day off attending - it is a place where all are made to feel welcome and comfortable. Thank you Moat House.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for your heartfelt review. We are delighted to hear that your husband had a positive experience during his stay at Moat House for respite care. Our dedicated staff works hard to ensure that all residents feel welcomed and comfortable, and it is wonderful to know that their professionalism and kindness made such a positive impact on your husband's stay. We're glad he settled in immediately and that you found our laundry service, food, and attention to residents to be of the highest standard. Your feedback about the summer fair is especially appreciated; it was a joyous occasion for us all, and it's great to hear that it added to your positive experience. I will be sure to share your kind words with all members of staff.


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Review from Karen D (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad visited Moat House Care Home for respite care whilst I was on holiday. From the moment Mum and Dad walked through the door they were looked after perfectly. The team of staff including carers, housekeeping and cooks provided all they wanted for their stay. Mum was very impressed with the
quality and quantity of the food which was well thought out, balanced and served hot.
Mum and Dad joined in a few of the activities but their privacy was respected if they wanted time to themselves in their room. They were so impressed that both Mum and Dad have requested they visit again for; 'all-inclusive' holiday when I go away next time. Thank you to all the staff at Moat House. I went away on holiday knowing Mum and Dad were being well looked after.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you so much for sharing your wonderful experience with us! We are delighted to hear that your mum and dad enjoyed their stay at Moat House Care Home. Our team takes great pride in ensuring that every resident receives the highest level of care and comfort, and it's heartwarming to know that we met your expectations. The fact that your mum and dad are looking forward to another stay with us as an 'all-inclusive' holiday is the highest compliment we could receive. We look forward to welcoming them back and providing another enjoyable and comfortable experience. Thank you again for your kind words and for entrusting us with the care of your parents while you were on holiday. We are here for you and your family anytime you need us.


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Review from Jane F (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, fully refurbished care home. You feel like you are entering a hotel. The staff are incredible, always there to help with a smile and have so much time and patience for the residents. My mother is thoroughly spoilt with care and attention, down to the smallest detail. They have regular events
and fun activities & the food selection is great, always with tea, coffee & cake on offer. I have no worries that Mum is in the best hands.
The home is set on beautiful extensive grounds which my mother particularly enjoys, with pathways through stunning flower beds, trees and around a large pond with a fountain. I am very impressed with everything Moat House has to offer. Thank you to all the team, they are like extended family already.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for leaving such a kind review, I will be sure to share this with all members of the Moat House Team. It is our pleasure to care for your mother and we look forward to seeing you soon for a catch-up over a cup of tea and some cake.


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Review from J K (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, great care home. Staff are great and can’t do enough for the residents. The care home has recently been refurbished and is like new. Great setting as well. Can’t recommend Moat House enough.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home; we appreciate all comments and feedback and will pass your kind words on to the care team.


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Review from Anne S (Wife of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any of the services. Lovely surroundings, beautiful furnishings and friendly, kind and happy staff. Perfect.
My husband had a very happy respite care whilst I was in hospital, and I had no need to worry about him.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for taking the time to leave a lovely review for Moat House Care Home. We are pleased to hear that our staff are always kind and courteous to everyone. We are also glad to hear that your husband was happy in our care.


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Review from Andrew S (Son of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family couldn't be more pleased with the care that the Moat House is providing for our 93-year-old mother. Everybody without exception has shown great understanding and compassion. It is like staying in a really good hotel with all her needs taken care of.
The building has been recently refurbished
and is lovely and clean but the greatest asset is the staff who I can't praise enough.
I would wholeheartedly recommend the Moat House to anyone.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for taking the time to write a review for Moat House Care Home, we greatly appreciate your kind words and will pass your comments on to the staff team. Your mother is a much-loved member of our family here at Moat House.


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Review from Effie C (Niece of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie stays here and she has good care, staff were lovely, food ok. The events programme has just started but looks great my auntie keeps talking about it. Nice, clean and cosy for her, like home from home.

Reply from Jade Smith, Home Manager at Moat House Care Home

Thank you for your feedback. We aim to provide exceptional high-quality care in all areas and we are pleased that your Aunt had a lovely stay at Moat House.


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Review from Harry F (Godson of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On recently visiting a loved one at Moat House, I am so impressed by the care given at the home here, residents and staff all seem lovely. Food looks good, I would recommend and feel happy that everyone is well taken care of as if they are all a big family.

Reply from Jade Smith, Home Manager at Moat House Care Home

Thank you for your review. We will share your lovely words with the team.


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Review from Clare B (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a lovely respite holiday at the Moat House while I went away for a break. Mum had some concerns before going but the team took great care to explain everything and to find out what she likes including visiting her at home. The staff were friendly, and kind and made Mum feel very welcome.
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home smells lovely and feels more hotel than a care home. The facilities include a coffee bar serving proper cappuccinos, a large terrace overlooking beautiful gardens, a hair/beauty salon that could easily be in a posh spa and a library. Mum’s room was new, and beautifully decorated, with an ensuite walk-in shower room, and views over the garden. There were drinks and snacks available at all times and staff catered to my mum’s timetable - no one rushed to get her up for breakfast - she got up when she wanted.
The home is new and there aren’t many residents yet but I hope there will be a space available when Mum needs it next.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for writing such a lovely review for Moat House Care Home. As a team we are so pleased to know that your mum's respite stay with us was comfortable, our staff team were friendly and your mum enjoyed our facilities. You are both welcome to visit us anytime.


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Review from Caroline S (Granddaughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are incredibly welcoming, friendly, attentive and kind. I feel so assured my grandma is incredibly well taken care of there; she's very happy, comfortable and right at home! It's a lovely place.

Reply from M, Customer Relations Manager at Moat House Care Home

Thank you for taking the time to write a review for Moat House Care Home. It is our pleasure to care for your Grandma as part of our family here at Moat House, and we are happy to hear that she is enjoying her time here with us.


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Review from Margaret S (Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, nothing is too much trouble.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for leaving such a kind review of Moat House Care Home. We are so pleased to know that you are happy with the care our staff team provide and I will share your lovely words with the rest of the team.


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Review from Kathleen P (Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always just caring. I am constantly offered hot drinks and snacks at any time. One or two individuals are not always available, but that is inevitable. I am very deaf and that is taken into account and considered accordingly. Today, for example, my scooter was accommodated and I am sure
that was difficult but was done.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased that you are enjoying your stay and I will share your kind words with the rest of our staff team.


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Review from Bridget S (Sister of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend the Moat House Care Home. All aspects of this wonderful home are excellent. The facilities are first class and the staff are well trained and have cared for my sister in a considerate, caring and loving way.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for your kind review of Moat House Care Home. We appreciate all comments and feedback. We are glad to know that you are happy with the care for your sister and I will share your lovely words with the rest of the team.


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Review from Jean K (Friend of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My closest and dearest friend is in Moat House with severe Dementia.
I cannot believe how wonderful this home is and I was amazed on my first visit at how friendly and helpful all the staff are.
The constant loving care and attention they give her 24/7, even small personal touches, I am so grateful
and relieved.
She is happy and content and I would recommend this Care Home to anyone caring for a loved one and who needs that extra helping hand.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

We are so pleased you were impressed by Moat House on your visit. Providing the best care possible for a loved one is so important to us here at Moat House so I will be sure to share your kind words with the team. We look forward to seeing you on your next visit.


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Review from P A (Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was booked in here before I had even seen the place. My daughter said I would love it here and she was right. It's a lovely atmosphere of comfort and even luxury was there from the start. Nothing is too much trouble and all the staff are very helpful and cheerful, you get the impression they really
enjoy working here and helping a lot of old biddies! I love it here and would be happy to die here - but not yet!

Reply from George Byford, Customer Relations Manager at Moat House Care Home

We really appreciate you taking the time to leave your review. We appreciate such lovely positive feedback from residents. Knowing our residents are happy here at Moat House makes us proud to be a part of your daily lives ensuring you feel safe and cared for.


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Review from M W (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing care for a loved one, in our case for my mother, is a very difficult journey at the best of times. However, I knew the moment I visited the Moat House in Great Easton, we would be happy for my mother to move here. Every member of staff without exception has made the transition as easy as possible
from the initial enquiry to the day-to-day kindness and friendliness shown by carers and support staff. There is flexibility wherever it is needed and there is no doubt that my mother's needs are prioritised. I was initially concerned that a new facility wouldn't host many activities to stimulate my mother who has Dementia. However, the close-knit 'Moat House' community provides an informal, engaging family atmosphere and I can already see a positive change in her demeanour. My mother has also had a few medical hiccups and the response to these needs has been immediate. I honestly could not have asked for a better welcome for my mother. Thank you to all the Moat House team.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for your kind review. We are very pleased to hear that your mother's move to Moat House has been a positive one for her and your family. We are so glad you felt supported by our wonderful team here at Moat House. I will be sure to share your kind words with the staff.


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Review from A G (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was the first resident at Moat House. She was extremely reluctant to become a resident, albeit for three weeks respite, and she had been living completely independently and found the transition hard. All the staff were aware of this and respected her desire for privacy and to retain as much
independence as possible. She was so reassured by the excellent care given by all the staff following a couple of minor medical procedures, she decided to stay an extra week, maybe longer! From when I first made enquiries all the staff have been professional and understanding. The building is beautifully appointed, and the hospitality and food are excellent. I cannot emphasise how friendly, courteous, professional and caring the staff are, and I would recommend Moat House to anyone seeking care.

Reply from George Byford, Customer Relations Manager at Moat House Care Home

Thank you for taking the time to share your feedback. We are so pleased that you are happy with the care that your loved one is receiving at Moat House. I will share your kind words with all the team.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Moat House Care Home is calculated as follows: ( (204 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 232 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Tara

Tara Crowe

Job Title: Home Manager

Joined: 2025

Tara is the Home Manager at Moat House Care Home with an extensive background in the care sector.


Frequently Asked Questions about Moat House Care Home

What types of Care is Moat House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moat House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moat House Care Home have?

There are 64 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Moat House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moat House Care Home to the centre of Great Dunmow?

2.3 mile(s) as the crow flies, distance by road may be significantly further.