Prices are subject to an individual care needs assessment and the type of room and services chosen.
Car park with EV charging and disabled parking spaces.
Claremont Manor Care Home has a Review Score of 9.9 (9.935) out of 10, based on 21 reviews in the last 2 years. Over all time Claremont Manor Care Home has 21 reviews.
Review from M H (Partner of Resident) published on 4 March 2025
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for taking the time to write a lovely review at such a difficult time. It is our pleasure to be able to offer support and comfort to yourself and the family whilst caring for your partner. We wish you all the best, take care of each other. Katy.
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Review from Sylvia C (Daughter of Resident) published on 13 January 2025
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your lovely review, we had such a lovely Christmas didn't we! It is our pleasure to care for your wonderful mum.
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Review from M C (Son of Resident) published on 3 January 2025
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your kind review, it has been a pleasure to care for your parent and your family members.
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Review from E R (Daughter of Resident) published on 18 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your lovely review. Your mum is very special to all of us and an absolute pleasure to care for.
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Review from Cathy E (Wife of Resident) published on 17 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your very kind review. It's a pleasure to have your husband living with us and we enjoy making him smile!
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Review from S G (Wife of Resident) published on 17 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your kind review. We are pleased to be providing a safe and comfortable space for all of the family, dog included!
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Review from Judith E (Daughter of Resident) published on 16 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your review and trusting us with your mothers care needs. She's a lovely lady and become a valued member of our community.
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Review from Amanda F (Daughter of Resident) published on 16 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for the lovely review, your mother is a special lady and it's been a joy to have her living with us. We particularly like the furry visitors too!
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Review from Catherine Y (Daughter of Resident) published on 16 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your very kind review, your mum has settled so well and made some lovely friendships. She is a pleasure to have living with us.
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Review from G E (Daughter of Resident) published on 16 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your kind review, we are really pleased that your dad is happy and settled here and it is always a pleasure to see the family. Thanks again.
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Review from Susan B (Daughter-in-law of Resident) published on 16 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your kind review, your mum is a lovely lady and we are all supporting her during this difficult time. Take care and see you soon.
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Review from B G (Daughter of Resident) published on 11 October 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you so much for your lovely review, we are pleased you have chosen our home for your father and it is a pleasure to have him here. Family is so important and we will always welcome visitors with open arms. Thanks again.
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Review from Jane L (Daughter of Resident) published on 18 September 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your kind review. Your mum is so special to all of the team, and we love having her here. The whole family are always welcome and a pleasure to see. Thanks.
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Review from K G (Daughter of Resident) published on 16 August 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your kind words and positive recommendations, it is much appreciated. It is a pleasure to care for your mother here at Claremont Manor. Thank you again.
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Review from A J (Husband of Resident) published on 16 August 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your kind review and for trusting us when choosing the most suitable care home for your wife. She touched our hearts and we all have such fond memories of her time here. Best wishes to you and the family.
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Review from Helen R (Daughter of Resident) published on 13 August 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
It really is a joy to have your mother living with us, thank you for your kind review and putting your trust in our new home and new team from day one. Thank you.
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Review from Claire F (Daughter of Resident) published on 9 August 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your lovely review, it is a pleasure to have your father living with us. It has been wonderful to watch him flourish during his time here. Your feedback and suggestions have been greatly appreciated, they have not only helped your father to settle in his new home, but our other residents too. Thank you again.
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Review from John K (Brother of Resident) published on 30 July 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your positive review, it is a pleasure to have your sister here with us, and has been lovely to get to know the wider family too. Thank you again.
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Review from William K (Brother of Resident) published on 29 July 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for your lovely review, it is a pleasure to have your sister here with us, and it has been wonderful to get to know your family too.
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Review from A B (Daughter of Resident) published on 29 July 2024
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Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home
Thank you for such a wonderful review, it means so much to our team to receive such lovely comments. We strive to create a loving, family environment and I'm pleased you feel that too. Thank you.
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The Review Score of 9.9 (9.935) out of 10 for Claremont Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.935 for Claremont Manor Care Home is calculated as follows: ( (233 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 248 Ratings = 4.935
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Claremont Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Home Manager
Joined: 2023
Carla is a registered nurse who started her career in the NHS thus has experience in Cardiology, Intensive Care and Accident and Emergency nursing.
Carla left the NHS to join the private sector, exploring forensic nursing and other independent care providers to include a large independent hospital.
Carla clearly communicates her passion to provide high standards of quality care is always at the forefront of her role. Carla is an experienced Registered Manager and has developed good relationships with CQC inspectors, Safeguarding Teams and Local Authorities, and prides herself on developing an open and transparent culture within her team. Carla evidences her excellent leadership and managements skills in her experience in turning around several CQC rated inadequate services to good.
We are delighted to have Carla as our Care Home Manager.
Job Title: Deputy Manager (RGN)
Joined: 2025
Julie is a local resident, born and educated in Torquay and completed her nurse training at Torbay Hospital. Her career has taken various paths, predominantly supporting the most vulnerable in society and the older population.
Julie has been a Clincal Development Nurse for another large private care home provider and is a qualified nurse prescriber. She brings a wealth of knowledge and experience and we are so pleased to have her on our team.
Job Title: Customer Relations Manager
Joined: 2024
Hello, I’m Katy Ullah, the Customer Relations Manager at Claremont Manor. I’m delighted to be part of this incredible care home team, that provides outstanding facilities for our community.
I'm here to support you and your family, during what is often a difficult time. Whether you are future planning, or in a crisis, I will try my best to help guide you through the care home journey.
For questions or to schedule a tour, feel free to email me or give me a call.
Job Title: Hospitality Services Manager
Joined: 2023
Eve is an experienced Guest Relations and Hospitality Manager, with an eye for detail. She sets high standards within our home and always has our residents best interests at heart.
Job Title: Receptionist
Joined: 2024
When you arrive at Claremont Manor, you are likely to be greeted by our lovely receptionist Ginny.
Ginny is a wonderful member of our team, much loved by residents and their families.
Job Title: Lifestyle Co-ordinator
Joined: 2024
Our lovely Lottie is a firm favourite amongst the residents in our home.
She is a huge asset, she takes the time to get to know every resident, what their likes and dislikes are, and always strives to fulfil their requests!
With her bubbly personality, and empathetic nature, we couldn't wish for a better person to be entertaining our residents. She creates a lifestyle program full of meaningful activities, linking in with community groups too.