Signature at Highgate

58 The Bishops Avenue, London N2 0BE
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9.9 19 Reviews
  • Signature at Highgate, London
Signature at Highgate is the newest purpose built care home for Signature situated on The Bishop’s Avenue. This home offers the finest nursing, dementia and residential care in a luxury setting. With spacious private apartments, complete with en-suite wet rooms and kitchenettes, residents can also take advantage of the huge range of communal facilities including a cinema, bar, beauty salon and a range of dining locations.

Please contact the team to arrange a viewing and discuss your needs.

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Care Provided by Signature at Highgate

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicki Read (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Signature at Highgate

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Underground car park available, please ask at reception for instructions


Signature at Highgate Reviews (19)

9.9

Signature at Highgate has a Review Score of 9.9 (9.935) out of 10, based on 19 reviews in the last 2 years. Over all time Signature at Highgate has 19 reviews.

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Review from J G (Husband of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a magnificent care home. There are no weak links at all. My wife is being looked after with meticulous attention, empathy and thoughtfulness. Add to that the level of professionalism which has surpassed all expectations. It is more than excellent. It is perfect.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Highgate

Thank you so much for your incredibly kind words and for taking the time to share your experience. It truly means the world to us as our team are dedicated to providing the highest standard of care, and knowing that we have exceeded your expectations is the greatest reward. Your appreciation for our professionalism, empathy, and thoughtfulness is deeply valued, and we will be sure to share your feedback with the entire team.


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Review from U P (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature at Highgate is an exceptional home. The care team look after my mum so well and with pride. All staff are amazing and make me feel welcome. I highly recommend this home. They will put your mind at ease and make the journey seamless.

Reply from Karen Fleming, CLM at Signature at Highgate

Thank you for your kind words, I will be sure to pass these onto our team members. We do pride ourselves on making sure that all our residents and their families are happy when moving into our home, we endeavor to make sure all of us are part of one big family.


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Review from M B (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my mother arrived she was made to feel at home and all the staff made such a fuss of her. Her accommodation is spacious, bright and beautifully clean. Every member of the staff is without exception professional, caring and genuinely thoughtful. The food is of 5-star standard. I would join
my mother for a meal every day if I could! We as a family did not know what to expect but the quality of the home is superb and the staff and their care have exceeded our expectations. Thank you!

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for the kind words, I will pass them on to our team. We love to see you when you do join and you are always welcome.


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Review from J A (Husband of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for by Signature for only three weeks. After an unhappy experience elsewhere Signature has proved to be an amazing discovery. I can now relax knowing she is in safe, caring hands. none of the staff wait to be asked but offer help non-stop. We all know that recruiting care staff
is tough but someone has chosen brilliantly. I see miles of smiles and I know where I am going for five-star care when I need help myself.

Reply from Avid Izad, Admin at Signature at Highgate

Thank you for your lovely review, we are delighted to have your wife with us at Highgate. I'm happy you can see how hard the team work to meet all our resident's needs. I will pass on your kind words to the team here.


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Review from Ann P (Friend of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff extremely kind and helpful for my overnight stay.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for the lovely review, it was wonderful to have you stay with us.


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Review from Ann C (Friend of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend and left feeling I would like to come in for respite.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your wonderful feedback, we look forward to seeing you soon. Kind regards.


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Review from Richard A (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so glad to find Signature in Highgate for Mum after we'd experienced some very concerning problems at her previous care home.
As soon as you walk in, the place feels immediately like a five-star hotel, rather than a care home. They really encourage social events and activities, and for residents
to take part in everyday life as much as possible. Every member of staff we come across is friendly and welcoming and has time to chat.
A big shout out to two members of staff in particular who helped from our initial enquiry to organise Mum's transfer, and dealt with our endless questions.
It's a place we can feel happy when we walk out of the door, knowing that Mum is not just having her needs met, but being looked after like a guest.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your kind words, we are so pleased you can see how amazing our team is here at Signature Highgate. I will pass on your review to our team. We love seeing you all visit and look forward to welcoming you soon, kind regards.


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Review from Beth L (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely well cared for during her last few days. After a long and gruelling hospital stay, the staff restored her dignity and confidence. She had a lovely room and her wishes were quickly fulfilled.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your kind words, we are so glad we could be here to support your mother in her final days. I will pass on your comments to our team.


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Review from F B (Relative of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone and everything at Signature Bishops Avenue has been good. The staff are kind and obliging, and the restaurant and food are excellent. I have met interesting people and enjoyed the outdoor spaces during the sunny weather.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you so much for your lovely review, we hope to have you visit us soon.


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Review from Q F (Brother of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We - her family and friends are delighted with the care and kindness shown to her in the almost two months since she first arrived at Signature Highgate. I can do no better than to quote one of her closest chums who told us: 'She is far more relaxed, bright and content than we've seen for ages. So good
to see her doing so well.'

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you so much for your kind words, we are glad you can see how well she is doing here at Highgate. I will pass on your comments to the team.


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Review from Carmen D (Friend of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a private support worker for a resident at Signature at Highgate. When my friend recently returned back home to his residence at Signature at Highgate after a very nasty experience at the hospital. He was greeted back at Signature with open arms and all of the staff (both night and day) were incredible
with him and very attentive. He felt like he was back in a safe place with family which helped in his recovery. We are very grateful for the staff at Signature at Highgate.

Reply from Avid Izad, Admin at Signature at Highgate

Thank you for your kind review. We are glad you can see the hard work the team puts into keeping the home at the highest standards.


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Review from Valerie T (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature is a very high-end care home. Everything in a five-star hotel or cruise ship would be other than the food which is at a four-star level.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your lovely review; we are delighted you feel the standard of Highgate is so high. I will pass on your kind words to the team.


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Review from A H (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been here at Signature at Highgate for precisely one month and love it here. It is now my new home and last one!

Reply from Avid Izad, Admin at Signature at Highgate

Thank you for your wonderful review, I will pass on the kind words to our team. We are glad that you are happy at Signature Highgate.


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Review from M R (Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to spend the rest of my days here!

Reply from Avid Izad, Admin at Signature at Highgate

Thank you for your lovely review, we are delighted to have you with us at Highgate.


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Review from Mary S (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything fine.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your review; we are glad you can see the hard work the team puts into keeping the home at the highest standards. It's wonderful to have you with us.


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Review from S M (Friend of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit is the first to see a friend who is a resident here. What a warm, friendly welcome by the staff. The furnishings match the warmth of the place. I know that my friend is very happy here and is most complimentary about the staff. Well done and thank you.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your lovely review, I'm so glad that you can see how much the team care and support our residents. We look forward to you visiting again soon.


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Review from D M (Wife of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a difficult time for me and my husband, but I have found the staff to be very caring and patient. The facilities are very good. The living areas are kept extremely clean and tidy and are beautifully furnished. There is a lovely atmosphere and staff are very attentive at all times.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your lovely review, I will pass on your kind words to our team. We look forward to seeing you soon.


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Review from R B (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature has been life-changing. A fast and friendly service from the very first moment.
Knowing that your loved one is in good hands, with a well organised team and fantastic infrastructure is a massive relief at a point in time where most things seems quite dark.
The team judge well when not
to and when to be present; they are caring, kind and hard-working. Sensitive to my father's needs. Encouraging him to join the community as much as possible whilst respecting his wishes for privacy too.
All together the Signature experience has only enhanced my father's life and as a result his family's.

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your wonderful review, I will pass on the kind words to our team. We are so happy that Dad is happy with us here at Highgate.


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Review from P R (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature at Highgate does not feel like a residential care home.
The staff are all attentive, helpful and subtle in the way that they support my mother so that they seem more like caring friends than carers. She can remain independent in all her choices and activities while accessing a full range
of in-house entertainment. As an example, saying that she likes opera, several operas have been screened in the cinema especially for her.
The facilities are more like a luxury hotel with food freshly prepared for each dinner from a small but varied and healthy menu. Guests are always welcome and can be hosted in her private apartment or the public lounges with free coffee and cakes provided. Saying that she likes granola for breakfast, it appeared on the menu by day 3!

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for your lovely review; we are delighted to have your mum with us at Highgate, and I'm happy you can see how hard the team work to meet all our resident's needs. I will pass on your kind words to the team here.


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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Signature at Highgate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for Signature at Highgate is calculated as follows: ( (207 Excellents x 5) + (12 Goods x 4) ) ÷ 219 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Signature at Highgate is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 19 Positive Reviews ÷ 19.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (7)

Rakhee

Rakhee Popat

Job Title: Client Liaison Manager

Working in the hospitality industry for over 10 years has developed my love for engaging with and supporting people, and building on relationships, while also understanding what truly is meaningful to others: listening, understanding and delivering. I am excited and grateful to be working for such a wonderful company that employs compassionate and caring people to offer our residence exceptional service, a sense of security, a great community feel and really help you to live your life to the fullest. Having previously commissioned Signature's Hendon Hall, I'm excited to be part of the team here at Signature at Highgate.


Karen

Karen Fleming

Job Title: Client Liaison Manager

I worked for the NHS for over 10 years in care while I was raising my children, this has enabled me to have a greater insight into my role as Client Liaison Manager. I am here to support residents and their loved ones in making their decisions about their long-term care needs. The most rewarding parts of my job are showcasing our beautiful home and enabling potential residents and their loved ones to visualise how we can enrich their lives with everything we have to offer here at Signature.


Monica

Monica Dragu

Job Title: Clinical Services Manager

I started my journey with Signature in September 2021 as a Clinical Services Manager. My nursing career developed in 2010 and I gained experience from different roles that I had in management in the private healthcare sector. I have found my passion in working with the elderly and providing excellent services and care which enables and empowers people to have the best quality of life. Having the opportunity to work as part of the Signature team gives me the opportunity to strive for excellence by putting into practice the skills and knowledge gained in care over the years. I am extremely privileged to be part of my second commissioning home with Signature and I am looking forward to the success of our flagship home, Signature at Highgate.


Claire

Claire Grant

Job Title: Dementia Care Manager

I have worked in the care sector for over 20 years with a noted 5 years within the market-leading Signature family. I have held the positions of both Dementia Care Manager and Residential Care Manager, but dementia care is my passion, and it is such a rewarding and fulfilling role. As Dementia Care Manager at Signature at Highgate, it is my responsibility to ensure that our residents are delivered the highest standards of person-centred care and that they are supported to live a fulfilling and happy life whilst living with dementia. I feel very blessed to be a part of a beautiful Signature home and I am confident that we can make such a difference in crucial moments in our residents' journeys, and I am honoured to be trusted with the care of the residents here.


Ioana

Ioana Atlas

Job Title: Residential care Manager

I am thrilled to introduce myself as the Residential Manager for Signature at Highgate, a remarkable luxury care home. It brings me immense joy to be part of the esteemed Signature family once again, after successfully opening and working at Signature at Barnet. As a qualified nurse with over 15 years of experience in the elderly sector, I am excited about the opportunity to create a nurturing and luxurious environment for our residents at Signature at Highgate. Building on my previous experience, I am committed to ensuring that every aspect of our residents' lives is enriched, and their wellbeing is prioritised. Working alongside an exceptional team, I am eager to utilise my skills in managing day-to-day operations, fostering a collaborative work environment, and delivering personalised care that exceeds expectations. My goal is to make Signature at Highgate a place where residents feel cherished, safe and truly at home. I believe in the power of building strong relationships with residents, their loved ones and the community. By actively engaging with local healthcare providers and participating in outreach initiatives, I aim to create a supportive network that enhances the lives of those we care for.


Swapnil

Swapnil Shinde

Job Title: Hospitality Manager

I started with Signature in May 2018 in Wimbledon. In my role as Hospitality Manager, I will be managing an engaged and dedicated team to deliver luxury hospitality throughout the home to our residents and their loved ones. I am committed to delivering the highest standards of service and satisfaction. I am adept at managing large teams and appreciate the importance of consistency. Before joining Signature at Highgate, I worked for Signature Barnet, Hendon, Wimbledon and Wandsworth. Previously, I worked in the hotel industry at The Metropolitan Hotel, Park Lane in London. I have a post-graduate qualification in Hospitality Management, and I believe I bring passion, creativity and style to my role. Coming to a care home environment was initially challenging but offered tremendous satisfaction and opportunities and I was confident that I could improve the quality of our residents’ lives with my track record gained working in luxury environments.


Race

Race Chamberlain

Job Title: Maintenance Manager

I am very happy to have opened and commissioned my third new build home for Signature. I feel totally honoured and privileged to be seeing the homes begin their journey as a building site and to follow their path into being fully open and welcoming our residents into their new homes. I enjoy being at Signature at Highgate with such a great team, and for me to be able to pass on my knowledge of the building and its systems as we start to grow. As with all of my previous homes, I will ensure that everyone has a safe and warm environment for us all to be in.


Frequently Asked Questions about Signature at Highgate

What types of Care is Signature at Highgate registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Signature at Highgate provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Signature at Highgate have?

There are 29 Single Rooms.

What are the Facilities & Services at Signature at Highgate?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature at Highgate to the centre of London?

5.1 mile(s) as the crow flies, distance by road may be significantly further.