I simply cannot fault the management and wonderful caring staff of this care home
C S (Son of Resident)
she has been very settled from the start and says she is happy to stay forever
J C (Daughter of Resident)
The difference in my husband since he came here is amazing, definitely the best environment for him
Ann R (Wife of Resident)
You are welcome to visit the home anytime.
Plenty of parking available.
Cambridge Grove Care Home has a Review Score of 9.9 (9.874) out of 10, based on 63 reviews in the last 2 years. Over all time Cambridge Grove Care Home has 63 reviews.
Review from S M (Daughter of Resident) published on 19 March 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for your lovely review. I'm glad to hear that you feel the management and staff are keen to continuously improve Cambridge Grove and that you, as a relative, feel listened to, as much as our residents do too. We look forward to seeing you again soon.
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Review from Paula W (Daughter of Resident) published on 19 March 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for your fabulous feedback. Our Life Enrichment program is designed to suit everyone so we're really pleased that Mum enjoys our activities in the home. It is wonderful to see her out and about on the outings too. Thanks again for your feedback. We love welcoming you to Cambridge Grove regularly; especially when you bring Leo the dog, too!
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Review from J G (Son of Resident) published on 31 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for your wonderful comments. We are all very proud to work at Cambridge Grove and we're pleased to know that comes across to our relatives, like yourself. We look forward to seeing you again soon.
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Review from Robert T (Resident) published on 31 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you so much for your wonderful feedback. We are glad to hear you enjoyed your stay with us at Cambridge Grove; it was a pleasure to welcome you to our family while you recovered. We hope to see you soon for coffee.
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Review from Richard M (Son of Resident) published on 31 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for your lovely comments. We are glad to hear Mum is happy. It was lovely to have everyone together for her special birthday celebrations at Cambridge Grove. We hope to see you again soon.
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Review from Caroline B (Daughter of Resident) published on 28 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for your lovely comment. We're glad to hear you enjoyed your Christmas meal with us at Cambridge Grove. We look forward to seeing you again soon.
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Review from N M (Daughter of Resident) published on 23 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you so much for your wonderful review. We were delighted to have Dad stay with us and to see him go home after making a full recovery, in our care, was amazing. We hope to see you all for coffee and cake very soon.
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Review from M C (Daughter of Resident) published on 23 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for your wonderful, positive, review. The clean and pleasant environment, along with the warm welcome your mum received, really shows how much our staff care about creating a special, comfortable atmosphere for our residents and their families. Your mum is a fantastic member of our Cambridge Grove family, as are you and your husband. We look forward to seeing you soon.
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Review from P R (Son of Resident) published on 20 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you very much for your positive comments. We are about to celebrate our first birthday of welcoming our first resident and are very proud to keep our home clean and tidy. Our staff are incredibly dedicated to Cambridge Grove and I'm pleased to hear that this is clear from your experience. We look forward to seeing you again soon.
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Review from Nicola R (Daughter of Resident) published on 20 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you so much for sharing your experience with Cambridge Grove. We're delighted to hear that your family felt supported during you mum's stay with us. We appreciate your kind words and are pleased to know that your mother was able to return home feeling better. Should the need arise in the future, we would be more than happy to welcome her back. Thank you again for your trust and feedback!
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Review from J S (Son-in-law of Resident) published on 14 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
It's wonderful to hear about your positive experience with us at Cambridge Grove Care Home. We are so pleased to hear you found us a supportive, well-run environment, and it's great to hear that you feel the staff have been engaged and dedicated. We would be more than happy to welcome your father-in-law back, any time he needs us. Wishing you well and we hope to see you for coffee soon.
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Review from F J (Regular Volunteer) published on 3 January 2025
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you very much for your review. We're so glad to hear that you would recommend our home to friends and family. We look forward to seeing you again soon.
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Review from Paul F (Brother of Resident) published on 31 December 2024
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for sharing such positive feedback! It's wonderful to hear that your sister is receiving such excellent care at Cambridge Grove Care Home. It sounds like a very welcoming and well-equipped environment and it's great to know that the staff are attentive and supportive. Your kind words about the home and its facilities mean a lot and I'm sure they will be appreciated by everyone there. It's always reassuring to know that loved ones are in such capable hands.
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Review from Peter C (Son of Resident) published on 20 December 2024
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you so much for your kind words. We're thrilled to hear that your mother's care has been excellent since her move to Cambridge Grove. Our team is dedicated to providing the highest level of care, and it's fantastic to know that her needs are being met and she is benefiting from the activities and encouragement. Your feedback means a lot to us, and we will continue working hard to ensure she receives the best care possible. Thanks again for your support!
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Review from S M (Friend of Resident) published on 10 December 2024
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the atmosphere and found the staff to be friendly and competent. We take great pride in maintaining a clean and welcoming environment, and it's wonderful to know that our efforts are appreciated. Your feedback about the decor, spacious rooms, and respectful service means a lot to us. We look forward to welcoming you back soon!
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Review from C D (Regular Volunteer) published on 5 December 2024
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience at Cambridge Grove. Our team works hard to create a welcoming and supportive environment, so it's wonderful to know that the homemakers' care and the activities provided have made you feel safe and at home. We truly value your feedback and look forward to continuing to offer engaging and enjoyable experiences for all!
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Review from K B (Relative of Resident) published on 22 October 2024
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Reply from Rex Pudol, Home Manager at Cambridge Grove Care Home
Thank you for sharing your feedback and your five star review. We are delighted you are happy with everything and your mum is enjoying life in our home.
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Review from Julie Y (Daughter of Resident) published on 22 October 2024
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Reply from Rex Pudol, Home Manager at Cambridge Grove Care Home
Thank you for taking the time to review our home. It is a privilege to be able to care and support your parents and it is wonderful to hear how happy you are with everything.
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Review from J M (Daughter of Resident) published on 9 October 2024
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you for sharing your experience. We are delighted to hear that you are able to recognise that we treat each resident as individuals - we are proud of our person centred care approach. We love being one big family for everyone.
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Review from J P (Daughter of Resident) published on 30 September 2024
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Reply from Amy Milburn, Home Ambassador at Cambridge Grove Care Home
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team takes great pride in providing a warm, welcoming environment, and it's wonderful to know that you found the staff caring and the accommodations beautiful. We're also happy that the activities and meals met your expectations! Ensuring that both residents and their families feel at ease is one of our top priorities. Thank you again for sharing your feedback, and we look forward to welcoming you again soon.
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The Review Score of 9.9 (9.874) out of 10 for Cambridge Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 63 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Cambridge Grove Care Home is calculated as follows: ( (662 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 747 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cambridge Grove Care Home is based on 63 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 63 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Home Manager
Joined: 2023
Rex Pudol is the Home Manager at Cambridge Grove Care Home, bringing over a decade of experience in the healthcare sector. He is proud to lead and commission one of Hamberley’s newest homes, creating an environment that promotes exceptional care and a true sense of community for residents and their families. Before stepping into his managerial role, Rex worked as a Senior Nurse at St Thomas’ Hospital in London, where he gained his qualifications as a Registered General Nurse. During his time there, he developed a wide range of clinical and leadership skills that have been instrumental in his success as a care home manager. Rex is deeply passionate about delivering person-centred care, empowering his team, and ensuring residents can live fulfilling and dignified lives. Known for his approachable and compassionate nature, he strives to build meaningful relationships with residents, their families and his team.
"Throughout my career in care and nursing, I’ve had the privilege of sharing countless memorable moments with the residents I've had the pleasure of working with. I am dedicated, hardworking, and passionate about delivering the highest standard of care to all our residents. I look forward to meeting you and welcoming you to Cambridge Grove."
Job Title: Hotel Services Manager
Joined: 2023
Hi to you all! My name is Tamara and I am honoured to be Hotel Services Manager for Cambridge Groove Care Home. My professional background is in customer services, Product and Business Management and Administrator in the Care sector.
I would describe myself as a hard-working person who can face challenges with courage and dedication. Passionate about my work, and acting always in a professional manner, I treasure each one of the achievements of my team.
Besides my work, I love cooking for my family and friends, being surrounded by good music and nice people, travelling and discovering new places.
Joining Cambridge Grove was a dream come true, an astonishing place with a committed team where we can provide outstanding services for our residents.
Job Title: Home Ambassador
Joined: 2023
Amy is the Home Ambassador at Cambridge Grove Care Home, bringing enthusiasm and a passion for creating a vibrant and fulfilling environment for residents. Originally trained as a teacher, Amy spent many years working in schools before transitioning to the care sector in 2020 as a Lifestyle Coordinator. She thrives on ensuring residents enjoy a happy and engaging experience, from making new friends to rediscovering old hobbies and exploring new interests.
"Throughout my career, I have supported many families in transitioning their loved ones into our care home, providing empathy and guidance every step of the way. I take pride in being a trusted source of comfort during this important life transition, ensuring residents and their families feel welcomed and secure.
I also enjoy meeting new people and hearing the incredible stories our residents share—there’s always so much to learn from them!"