I simply cannot fault the management and wonderful caring staff of this care home
C S (Son of Resident)
she has been very settled from the start and says she is happy to stay forever
J C (Daughter of Resident)
The difference in my husband since he came here is amazing, definitely the best environment for him
Ann R (Wife of Resident)
You are welcome to visit the home anytime.
Plenty of parking available.
Cambridge Grove Care Home has a Review Score of 9.9 (9.874) out of 10, based on 63 reviews in the last 2 years. Over all time Cambridge Grove Care Home has 63 reviews.
Review from Nigel W (Friend of Resident) published on 25 April 2024
Submitted via Postal Card •
Report
Reply from Jacqueline Brown, Regional Community Relations Lead at Cambridge Grove Care Home
Thank you so much for taking the time to share your positive experience at Cambridge Grove Care Home. We are thrilled to hear that your loved one is thriving and receiving exceptional care from our dedicated team. I will pass on your kind words to the team!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia H (Resident) published on 25 April 2024
Submitted via Postal Card •
Report
Reply from Jacqueline Brown, Regional Community Relations Lead at Cambridge Grove Care Home
Thank you very much for your review. We are thrilled that you have found our staff to be caring and that you feel a sense of belonging here. Your happiness and well-being are our top priorities, and knowing that you feel at home with us brings us great joy. We are committed to providing you with the highest standard of care and support, ensuring that you continue to feel safe, comfortable, and valued.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian G (Wife of Resident) published on 3 April 2024
Submitted via Website •
Report
Reply from Jacqueline Brown, Regional Community Relations Lead at Cambridge Grove Care Home
Thank you so much for taking the time to write us a review & what a wonderful review it is! We cannot wait to welcome your 'very tall husband' back for another respite stay very soon. I am elated that you and your husband had such a positive experience at Cambridge Grove! I will pass your amazing feedback across to the team. Thanks again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.874) out of 10 for Cambridge Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 63 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Cambridge Grove Care Home is calculated as follows: ( (662 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 747 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cambridge Grove Care Home is based on 63 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 63 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Care Home Manager
Joined: 2023
Rex Pudol is the Home Manager at Cambridge Grove Care Home, bringing over a decade of experience in the healthcare sector. He is proud to lead and commission one of Hamberley’s newest homes, creating an environment that promotes exceptional care and a true sense of community for residents and their families. Before stepping into his managerial role, Rex worked as a Senior Nurse at St Thomas’ Hospital in London, where he gained his qualifications as a Registered General Nurse. During his time there, he developed a wide range of clinical and leadership skills that have been instrumental in his success as a care home manager. Rex is deeply passionate about delivering person-centred care, empowering his team, and ensuring residents can live fulfilling and dignified lives. Known for his approachable and compassionate nature, he strives to build meaningful relationships with residents, their families and his team.
"Throughout my career in care and nursing, I’ve had the privilege of sharing countless memorable moments with the residents I've had the pleasure of working with. I am dedicated, hardworking, and passionate about delivering the highest standard of care to all our residents. I look forward to meeting you and welcoming you to Cambridge Grove."
Job Title: Hotel Services Manager
Joined: 2023
Hi to you all! My name is Tamara and I am honoured to be Hotel Services Manager for Cambridge Groove Care Home. My professional background is in customer services, Product and Business Management and Administrator in the Care sector.
I would describe myself as a hard-working person who can face challenges with courage and dedication. Passionate about my work, and acting always in a professional manner, I treasure each one of the achievements of my team.
Besides my work, I love cooking for my family and friends, being surrounded by good music and nice people, travelling and discovering new places.
Joining Cambridge Grove was a dream come true, an astonishing place with a committed team where we can provide outstanding services for our residents.
Job Title: Home Ambassador
Joined: 2023
Amy is the Home Ambassador at Cambridge Grove Care Home, bringing enthusiasm and a passion for creating a vibrant and fulfilling environment for residents. Originally trained as a teacher, Amy spent many years working in schools before transitioning to the care sector in 2020 as a Lifestyle Coordinator. She thrives on ensuring residents enjoy a happy and engaging experience, from making new friends to rediscovering old hobbies and exploring new interests.
"Throughout my career, I have supported many families in transitioning their loved ones into our care home, providing empathy and guidance every step of the way. I take pride in being a trusted source of comfort during this important life transition, ensuring residents and their families feel welcomed and secure.
I also enjoy meeting new people and hearing the incredible stories our residents share—there’s always so much to learn from them!"