Granville Gardens Care Home

Granville Gardens, Hinckley LE10 0JD
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9.6 13 Reviews
Granville Gardens in Hinckley, Leicestershire offers residential, Dementia and respite care.

Staff are compassionate and caring and residents will receive care that is tailored to the individual.

Residents will be encouraged to live life to the full and be as independent as possible in an environment that is safe and stimulating.
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Care Provided by Granville Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stuart Kemp (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Granville Gardens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
  • (these prices are only a guideline, please contact Granville Gardens Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Granville Gardens Care Home Reviews (13)

9.6

Granville Gardens Care Home has a Review Score of 9.6 (9.569) out of 10, based on 13 reviews in the last 2 years. Over all time Granville Gardens Care Home has 13 reviews.

Overall Experience

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Review from Nichola G (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has become a permanent resident since September 2024. He has been made very welcome and the staff cannot do enough for him. He enjoys his cooked breakfast in the mornings and especially his fish and chips on a Friday. The cleanliness is gold standard. He enjoys the daily activities but also quiet
time in the lounge watching TV. The staff are very understanding, professional and caring to his needs. I would highly recommend Granville.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives. Our dedicated staff take pride in working at Granville and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your Dad with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from Lesley P (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Granville Gardens since January 2024 and is doing great, she seems to have settled very well and gets on with all staff. She has made lots of friends and enjoys joining in with the daily activities. The home has a fantastic vibe that reflects within the residents. Not to mention
the cleanliness of the home, it's kept to a very high standard. My mother's washing is returned on the same day as it goes to the laundry. The food is all home-cooked daily. Everything about Granville is top marks.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives. Our dedicated staff take pride in working at Granville and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your mother with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from C S (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grenville Gardens is a new home that opened in November 2023. For me, any new home will have issues (teething problems) regarding staffing and procedures. I feel management regarding dealing with time, putting procedures in place and trying to get things right. The staff are friendly and caring. I was
sad to see the latest manager of the home leave, as I felt she was right for the home. Hopefully, a new manager will be appointed soon. Any issues I had have been listened to and dealt with overall. I think Granville Gardens is a loving caring home and it looks lovely and welcoming.

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Review from Helen S (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No staff, poor experience of care - poor range of quality food - same menu.
This site is a Christmas cracker nice on the outside poor quality inside.
4 management have left now: no time with residents, staff short on time.
A few activities for residents - no chairs to sit as removed from doors.
I
wouldn't recommend this care home to anybody. The money is far too much for standard of care quality and food and standard of care from staff. Owner should be ashamed.

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Review from Marlene W (Niece of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since visiting the home I find the staff are very good. Receptionist excellent makes everyone feel welcome.
I find this is an excellent home for my auntie to be in.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your auntie with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from C W (Nephew of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very good.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from Philip B (Son of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my mother I am always welcomed with a smile and a friendly face by the staff here. I am happy that my mother is well cared for. At 98 years of age she still has her faculties and therefore can express her choices and preferences for herself... and does so. She has been encouraged by management
to represent other residents regarding catering as not everything suits everyone. Her room is private and adequate in size, creating her own space if/when required.
Activities are varied and supported. Value for money - ?? (Self-funding).

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your mum with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from Guy C (Son of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and caring. Resident is well looked after and all needs are met.
The space is stylish and spacious, always clean, tidy and welcoming. The garden could be better tended to and more variety of plants but the outside space is easily accessible which is good.
Visitors are always welcome
and staff are easily available if assistance/information is needed.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from Sandra N (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely, caring place this home is. All staff friendly and smiling all the time and very helpful. I've come to look at them as my second family.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from G N (Granddaughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has resided at the home since Dec, I have been very happy with the care provided and she is always treated with dignity. My Grandma is settled in the home and seems happy. All the staff are amazing and always do their best at everything they do. They made my Grandma and family very welcome.
Thank you for all your hard work.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your Grandma with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.


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Review from S W (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for a better care home. Mum is looked after, safe and well cared for. Staff and management are superb, helpful and welcoming. Would recommend.

Reply from Lee Daly, General Manager at Granville Gardens Care Home

Thank you for your kind words. We hope your Mum enjoys a long and happy stay with us.


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Review from Caroline M (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff at Granville Gardens enough for their care of my mum. She needed respite care for a month and enjoyed every minute. She joined in the activities on offer and relished the freedom to roam such beautiful surroundings safely. It felt more like a hotel than a care home. Mum was treated
with dignity and care at all times while maximising opportunities for her to remain as independent as possible. She particularly enjoyed the food and on one evening when she wasn’t keen on the options available was very pleased when the chef came to ask her what we would like instead. She was particularly enthusiastic about the trip to a tea dance and the pancake tossing.
The manager is a very ‘hands-on’ manager, he knows and shows care for every resident and takes the time to know their needs and their families. His leadership shines through to a happy, professional, hard-working and caring team who really do make a difference. I would happily recommend this care home!

Reply from Lee Daly, General Manager at Granville Gardens Care Home

Thank you for your very kind words. We thoroughly enjoyed Mum's time with us, and hope she is settling back home well.


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Review from E S (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with Mum's experience so far. All aspects of care have been catered for. Staff are brilliant, can't do enough. Facilities are fabulous as are rooms. Keep up the good work.

Reply from Lee Daly, General Manager at Granville Gardens Care Home

Thank you for your review. We hope Mum has been happy at Granville Gardens, and continues to be so.


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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Granville Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Granville Gardens Care Home is calculated as follows: ( (120 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Granville Gardens Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Granville Gardens Care Home

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Meet the Team (2)

Ruth

Ruth Stubbs

Job Title: Front of House Manager

Joined: 2024

Ruth is our front-of-house manager at Granville Gardens, bringing a wealth of experience and knowledge of the care sector. Ruth supports families and individuals from their initial enquiry all the way through to their admission into the home. Ruth will be your first point of contact at Granville Gardens and can provide guidance and advice. She will coordinate tours, assessments and admissions and allocate a Care Manager to each new resident who will ensure all of the resident's needs are being met during their time at Granville Gardens.

... Read more
Stuart

Stuart Kemp

Job Title: General Manager

Joined: 2024

Stuart has worked in the Health and Social Care Sector since 2001 and began his career in the Sector working as a Support Worker with Adults with Learning Disabilities, Autistic Spectrum Disorder, and associated health needs until 2008.

Stuart progressed in his career to the position of Services Manager with a supported living provider, before being asked to manage specialist Forensic Care Services.

He became a CQC registered Manager in 2015 in Coventry, before taking on three additional Learning Disability services in Solihull. Stuart has enjoyed success during CQC Inspections as a Registered Manager with Good outcomes across all Key Questions inspected.

Stuart particularly enjoys the behavioural support and risk management aspects of care practice and actively encourages the professional development of all staff through supervision and appraisal.

... Read more

Frequently Asked Questions about Granville Gardens Care Home

What types of Care is Granville Gardens Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Granville Gardens Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Granville Gardens Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Granville Gardens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Granville Gardens Care Home to the centre of Hinckley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.