Fairfax Manor Care Home

28 Wetherby Road, Harrogate HG2 7SA
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9.8 21 Reviews
  • Fairfax Manor Care Home, Harrogate
Fairfax Manor is an elegant care home that opened in February 2024. This beautiful home offers a range of outstanding facilities for all to enjoy. Decorated to an exceptionally high standard, the home provides high quality residential and dementia care, delivered by a dedicated and compassionate team. Each team member has been chosen for their qualities and commitment to providing person centred care to all who live in the home.

The home has 90 beautifully decorated ensuite bedrooms, many with doors opening on to landscaped gardens and patios. Fairfax Manor has recently been selected as one of four finalists for the Knight Frank Luxury Care Home Award 2025, from a list of 150 care homes.

This exceptional home offers a choice of lounges and cosy corners to relax or socialise with friends. The home has a cinema, activities room, and even its own pub!

Families and friends can meet for cappuccino and cake in The Orangery cafe; residents can enjoy delicious and nutritious meals in the stunning dining rooms and bistro. The home also has a salon for pampering and hair appointments.

Fairfax Manor truly is a place anyone would be proud to call home.

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Care Provided by Fairfax Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lucy Gradwell (Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 60+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Fairfax Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,660
    • Self-Funded Residential Dementia Care from £1,660

  • Fees vary according to the chosen room and are subject to assessment. LA rates are accepted with a top up. Please discuss with the home.
  • (these prices are only a guideline, please contact Fairfax Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors to the home.


  • Parking

  • Parking on site.


Fairfax Manor Care Home Reviews (21)

Total of 21, showing 1-20
9.8

Fairfax Manor Care Home has a Review Score of 9.8 (9.825) out of 10, based on 21 reviews in the last 2 years. Over all time Fairfax Manor Care Home has 21 reviews.

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Review from Ann W (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As one of the first to move into Fairfax Mum has been a resident for 12 months during which time her dementia and overall health has deteriorated significantly. I have been enormously impressed by the way in which the team have helped us through this difficult phase and with the flexibility and outstanding
care they provide. Her room is lovely and the catering is first class and adapted to her needs. The whole team are professional, friendly and genuinely try their best for Mum. I would have no hesitation recommending Fairfax Manor.

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Review from T T (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came for respite seven weeks ago and is now a permanent resident. She has settled really well thanks to the excellent staff who are all very friendly, welcoming and happy.

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you very much for your kind words. We're very pleased to have your Mum at Fairfax Manor and I look forward to sharing your comments with the team. Thanks again and take care.


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Review from John G (Son of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place. Brilliant staff. They have looked after my father so well.
Thank you.

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you for your brilliant feedback, I look forward to sharing it with my team!


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Review from Pat T (Wife of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very traumatic time putting your loved one of 50 years in the care of someone else. Up to now, he couldn't be looked after better, calming surroundings, excellent care with kind and caring staff. Always ready to ensure questions and very helpful.

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you so much for your wonderful feedback. We aim for everyone at Fairfax Manor to feel relaxed, fulfilled and always well cared for so I look forward to sharing your kind words with my team. Thank you again and take care.


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Review from S W (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Fairfax Manor since April 2024. She has had nothing but amazing care from day one. As I do not live locally, I talk to the home a couple of times a week and always find the team have time to update me on mother's care and any needs she requires. The catering staff everyday
adapt the menu for her eating requirements.
I can now also video call thanks to the help of the management team. A big thank you to all concerned.

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you very much for your kind words! Your mother is a pleasure to have here at Fairfax Manor. We wish you and your family all the best. Thanks again for your fantastic review, I very much look forward to sharing it with the team.


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Review from A B (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Fairfax Manor earlier this year, my mother has very much enjoyed the friendliness of the staff and the regular activities that are arranged each week. The catering has been first class and everywhere is always spotlessly clean as you would hope. Overall our expectations have been exceeded
in all areas!

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you very much for your fantastic review. The team here at Fairfax will be so pleased to read your comments.


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Review from A G (Relative of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How fortunate we are to have discovered Fairfax Manor in Harrogate! The title of 'care home' does not do it justice. It is far from anything like a care home you would have ever imagined. Our initial meeting with the team was met positively and sympathetically, they really listened at what was a distressing
time.


Time was taken to show us around the entire 'hotel' and to view the first-class facilities. All questions we had were met positively and appropriately. The decision was made immediately that our relative would stay for a little respite. Shortly afterwards, we knew that this comfortable, high-end, relaxed, caring environment was the place for our relative to be, and decided to stay permanently!
It's not just about the environment - the care team and management are second to none. Queries from us are met with a 'can do' attitude and are actioned that day. Nothing is too much trouble. The suites are lovely. Our relative is settling, cared for well. Highly recommended.


Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you very much for your amazing comments, both on our beautiful home and our brilliant team - they'll be delighted when I share your feedback with them! We're very pleased your relative calls Fairfax Manor 'home', we're looking forward to sharing lots of memories together. Thank you again, and take care.


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Review from F B (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent a week at Fairfax Manor for respite following being unwell. We were all a little nervous but need not have worried. From initial enquiry to saying goodbye we felt welcome and in safe hands. All staff were professional cheerful and caring. A very happy environment, excellent facilities,
lots of social opportunities and visitors made welcome. A definite choice for any future "holidays"

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you very much for your kind words on your Dad's stay with us, I look forward to sharing your feedback with the team. Should you be looking for another respite stay or residential in the future, we'd love to have your Dad back! Thank you and take care.


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Review from Daphne B (Respite Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed by my recent respite stay in Fairfax Manor, particularly by the kindness of the staff and the excellent amenities. However, I would have appreciated a telephone in my room. Nevertheless I would be happy to return if the occasion arises.

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Review from J F (Respite Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and the staff were caring in their duties and supper during my brief stay in October 2024.

Reply from Lucy Gradwell, General Manager at Fairfax Manor Care Home

Thank you for sharing your feedback. We are delighted to hear how happy you were when you stayed with us, the team will be pleased to hear your wonderful comments.


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Review from Elaine S (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Fairfax Manor for respite care following a fall. The care she received was absolutely brilliant. She was totally respected as an individual and given an extremely high standard of care.

Reply from Gilliant Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for reviewing Fairfax Manor. We're so pleased to hear that your mother had a good stay with us. Our team strives to deliver a high level of care as you have described. I will pass your feedback on to them.


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Review from S B (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a very pleasant stay at Fairfax Manor. He was well looked after and the staff were all helpful and polite. They were all very friendly and enjoyed the banter. The facilities are really good and his room was very clean. He was very happy there. He was in the home for respite and would definitely
consider staying there again.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for your review of our home. We are so pleased that your father enjoyed his stay with us. The team at Fairfax Manor prides itself on providing excellent service and care so it is always lovely to hear such feedback. Thank you again.


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Review from E B (Power of Attorney of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so very lucky to have got our friend into Fairfax Manor Care Home. Everything was second to none but the main assets are the staff and management. Without them, no care home would be the same. They work tirelessly to ensure that all resident's needs are met with dignity and grace. What makes
the home stand out from the rest are the management and the staff. Yes, the furnishings are wonderful, food delicious etc etc. The staff are extraordinary and I trust will be treated by upper management in the same way as they treat and care for the residents. Their care and attention to detail under sometimes quite difficult circumstances did not go unnoticed. Our friend loved being in Fairfax Manor and we cannot thank them all enough.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for taking the time to review Fairfax Manor Care Home. Your feedback on our home and, most importantly, our dedicated team is wonderful to hear. We will be sure to pass your observations and kind words on to our team members and support office.


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Review from R D (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visited many face facilities before choosing Fairfax Manor for our mum. From the minute we walked through the door we were quickly made to feel welcome. They made the whole process of getting mum to stay there very easy and we really felt we were all in good hands. Mum settled in very
well even with dementia. She is treated with lots of reassurance and empathy. We really can't fault the facilities, cleanliness, rooms and the food quality. It feels like a hotel, not a care home. So much so that mum thinks she is on holiday every day!

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for your lovely review. We are so pleased to hear how happy you, your family and your mum are with the facilities and care at Fairfax Manor. We will pass your feedback on to our team.


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Review from Mike J (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came in for a week's respite. We had a look at various care homes, but we settled on Fairfax as the environment looked really good for him and it was close to where he lives. We definitely made the right decision and Dad was really happy. We didn't think he'd come back. From the moment he arrived,
we could see the effort, kindness and care that everyone showed him. We were shown around, given a coffee and introduced to the staff who would be looking after him. It was clear that all the staff couldn't do enough during his time there. Since he left, he hasn't stopped talking about his positive experience including the other residents he met, the facilities and all the nurses. He especially liked the live music act that played. Thank you!

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you so much for your kinds words. I'm so glad that Dad enjoyed his respite stay at Fairfax Manor. I will be sure to pass your feedback on to our team.


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Review from N B (Nephew of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for taking the time to review our lovely home. I am sorry there are a couple of areas which seem to have a level of dissatisfaction and so I will call you directly to try to help and resolve any concerns that you have.


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Review from L B (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy and content in Fairfax Manor Care Home. I thought we were losing her but she has survived. The atmosphere is very positive, the staff clearly understand her needs and have adapted her care accordingly. I don't know about activities as I am not there and in terms of value for money,
I have nothing to compare with. Thank you to the staff for giving Mum a new lease of life and something to live for.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for taking the time to review our home. We are thrilled with how well Mum has settled and is enjoying her new home.


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Review from A L (Wife of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What a beautiful place it is everything has been thought of for the comfort of the residents. My husband was in the care home for a week's respite. I know how testing he would be for the staff as he has alzheimers. He was well cared for. I enjoyed my rest and hope to return him again in the near future.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for taking the time to review our home. We are glad you enjoyed your break and look forward to welcoming you and your husband back in the future.


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Review from Isobel D (Friend of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of meeting the Fairfax Manor team. They have all been amazing, they are welcoming, polite and caring. They go above and beyond for all the residents and care about them as if they’re family. It is a lovely atmosphere there and I couldn’t recommend it more.

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

Thank you for your wonderful review of our home, I will share your feedback with the team who will be delighted to hear this


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Review from Debbie A (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairfax Manor is a gold-standard care home. It looks like a five-star hotel but has the warmth of a family home. I cannot speak highly enough of all the staff that work there, they all show such compassion and caring towards all the residents and create such a happy environment. My mum has lived there
for six weeks now and is just so happy when I ask her if she likes living there she always says “I love it”! Both me and my brother are so pleased that she is being so well looked after. I cannot speak highly enough of the lovely place but most of all the truly dedicated, caring staff. Exceptional!

Reply from Gillian Allatt, General Manager at Fairfax Manor Care Home

The team were delighted to receive your review, thank you so much for your wonderful review of our home. We are thrilled with how well your mum is enjoying her new home.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Fairfax Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Fairfax Manor Care Home is calculated as follows: ( (214 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 251 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairfax Manor Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lucy

Lucy Gradwell

Job Title: General Manager

Joined: 2024

I am Harrogate-born and bred. I was pretty much brought up in a nursing home as my mother is a retired nursing home manager. I started as a carer in 1997 and have worked every role within care homes, working my way up to manager.


Despite going to drama school and working as a professional actress for nearly 10 years, I took on the registered manager of my first home in 2010 and since then have worked either as a registered manager or as a quality support manager ever since. I have my NVQ5 in management.


I enjoy horse riding and amateur dramatics and may even break into a song or dance at times for the residents!


Frequently Asked Questions about Fairfax Manor Care Home

What types of Care is Fairfax Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fairfax Manor Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fairfax Manor Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at Fairfax Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fairfax Manor Care Home to the centre of Harrogate?

1.0 mile(s) as the crow flies, distance by road may be significantly further.