Greenacre Park care home, 2 Elmdon Drive, Humberstone, Leicester, Leicestershire LE5 0BN

Greenacre Park, Leicester

Greenacre Park supports adults living with complex mental health needs, neuro-disabilities and physical disabilities.

It’s part of Exemplar Health Care, one of the country’s leading nursing care providers.

The home provides complex nursing care from a team of trained Registered Nurses and Health Care Assistants.

Residents also have the support of Exemplar Health Care clinical experts, including Behaviour Support Practitioners, a Speech and Language Therapist and a Consultant Psychiatrist in times of crisis.

Greenacre Park isn’t your typical residential care home or supported living service.

It supports people who are considered to have needs that are ‘too complex’ for mainstream care providers.

For example, residents often have a number of secondary diagnoses and complexities including behaviours of concern, tracheostomies, ventilators and PEG feeding tubes.

Greenacre Park has 28 large bedrooms, each with an en-suite, across two fourteen-bed communities. This provides a homely and supportive environment that’s more responsive to people’s needs.

Residents can personalise their bedroom if they wish.

The home also has communal dining and living spaces, as well as an activities hub, sensory bathrooms and large accessible garden.

At Greenacre Park, daily life is all about choice. Activities are personalised to people’s interests, hobbies and goals.

They focus on encouraging people to continue to do the things they enjoy, and enabling them to learn, volunteer and find new hobbies too if they wish.

The home has great community connections so people can remain part of their local area.

The home has an open-door policy and welcomes involvement from family and friends.

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Care Provided by Greenacre Park

Primary Care Categories
Dementia
Mental Health Condition
Older Person Care
Physical Disability
Younger Adults

Care Types Provided
Dementia Nursing Care
Nursing Care
For a maximum of 28 Service Users
Privately Owned

Care Offered
Bipolar/Manic Depression
Challenging Behaviour/Psychosis
Head/Brain Injury
Huntington's Disease
Parkinson's Disease
Spina Bifida & Hydrocephalus
Stroke

Other Care Provided
Independent Living Training
Palliative Care
Physiotherapy

Good to Know

Group/Owner
Exemplar Health Care Services Ltd

Person in charge
Linda Miller (Home Manager)

Local Authority / Social Services
Leicester City Council ( click for contact details)

Admission Criteria
- Ages 18+

Room Information
- Single Rooms (28)
- Couples/Companion Rooms (0)
- Single Rooms with ensuite Wet Room (28)

Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023

Funding & Fees Guide for Greenacre Park

Funding Types Accepted
Self funding (Private)
Local Authority with Top-Up
Local Authority
NHS Continuing Healthcare (CHC) Funding

Facilities

Bar/Café
Close to Local shops
Gardens
Ground Floor Accommodation only
Minibus or other transport
Near Public Transport
Own Furniture if required
Pet Friendly (or by arrangement)
Residents Internet Access
Residents Kitchenette
Television point in own room
Wheelchair Access

Visiting
The home has an open door policy, welcoming friends and family at all times.

If a meeting with the Home Manager is required, please call in advance.

Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on mealtimes.

Parking
The home has free onsite parking.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Requires improvement

Caring
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Linda Miller

Job Title: Home Manager

Hi, I’m Linda and I’m the Home Manager at Greenacre Park in Leicester.

Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.

I am thrilled to be able to develop what will no doubt be a strong and successful team at Greenacre Park.

However, I am most excited about sharing successes (big and small) with everyone who is a part of Greenacre Park - we have an exciting journey ahead of us!

Frequently Asked Questions about Greenacre Park

What types of Care is Greenacre Park registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenacre Park provide?

Palliative Care, Physiotherapy & Independent Living Training are other types of care provided.

How many Rooms does Greenacre Park have?

There are 28 Single Rooms.

What are the Facilities & Services at Greenacre Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenacre Park to the centre of Leicester?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Greenacre Park Reviews (2)

7.5

Greenacre Park has a Review Score of 7.5 (7.512) out of 10, based on 2 reviews in the last 2 years. Over all time Greenacre Park has 2 reviews.

Order by:

Review from S D (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience

Greenacre Park is run professionally It is a new place and still developing its activity structure, staff recruitment and training.

Reply from Jenna Wood, Marketing Manager at Greenacre Park

Thank you for your positive feedback. We're glad to hear you're satisfied with the care and activities at Greenacre Park and we're committed to further strengthening our staff development and activity offerings as the home continues to grow.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Winifred C (Mother of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Happy with the care and support for my son.

Reply from Jo Hemmingway, Marketing and Communications Officer at Greenacre Park

Dear Winifred, thank you for taking the time to leave a review of Greenacre Park. We're glad you're happy with the care and support your son receives from the team.

Current Review Score: 7.5 (7.512)

Overview of Review Score

The Review Score of 7.5 (7.512) out of 10 for Greenacre Park is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.333 for Greenacre Park is calculated as follows: ( (15 Excellents x 5) + (2 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 24 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 3.179 Points relating to the number of positive Reviews for Greenacre Park is based on 1 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.