Henbrook House Care Home

Cambridge Street, St Neots PE19 1QB
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10 31 Reviews
  • Henbrook House Care Home, St Neots
Henbrook House Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents.

Nestled in St Neots, Cambridgeshire, Henbrook House offers the perfect blend of comfort and sophistication. The beautifully designed rooms and communal areas provide a serene and inviting atmosphere, ensuring residents feel right at home.

The home takes pride in the all-inclusive package, which means everything you need for a fulfilling and worry-free lifestyle is taken care of. Families, friends and loved ones can also enjoy delicious and nutritious meals prepared by talented chefs, your very own telephone line, daily newspaper, chiropody to engaging activities and personalised care plans, they go above and beyond to meet the unique needs and preferences of each resident.

Henbrook House believes in fostering a warm and supportive environment where residents can thrive. The dedicated team of compassionate professionals are available 24/7 to provide personalised care, assistance, and companionship. They prioritise the well-being and happiness of residents, ensuring they feel valued, respected and part of a close-knit community.

Come and experience the epitome of luxury, inclusivity, and support at Henbrook House Care Home. Discover a place where you or your loved one can flourish, surrounded by comfort, care and companionship.

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Care Provided by Henbrook House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Frost (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Henbrook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,716
    • Self-Funded Residential Dementia Care from £1,716
    • RESPITE Self-Funded Residential Care from £1,866
    • RESPITE Self-Funded Residential Dementia Care from £1,866

  • Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.
  • (these prices are only a guideline, please contact Henbrook House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Henbrook House Care Home Reviews (31)

Total of 31, showing 1-20
10

Henbrook House Care Home has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Henbrook House Care Home has 31 reviews.

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Review from N A (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live with us following the death of my father and has been with us now for 3 years.
My wife requires breaks from caring for mum and we have tried other care home providers and can honestly say that the level of care, the facilities and friendly "can't do enough for you" approach to mums
stay is just fantastic.
Mum even asked if she could have her 80th birthday at Henbrook House Care Home and then a second birthday when she came home to us.
Henbrook said, of course and what, when and how many would you like
So mum had her brothers and there children (all in there 50's) on the day of her birthday and then another party on the weekend.
Mum has dementia and in her words " the whole of her birthday are such wonderful memories it's just a shame that dad wasn't with her "
Thank you all, from the care staff to the kitchen staff and everyone else involved.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your lovely review, it is always a pleasure to receive such amazing feedback, it is always great to welcome your mother to stay with us! I look forward to sharing your comments with the team


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Review from Fizz H (Granddaughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has fairly complex needs and we had had a poor experience at a previous care provider. When we visited Henbrook House Care Home I knew it was the one. It has many lovely touches that should be standard across all care providers to offer a good quality of life, but sadly that is not the case.
All the staff are lovely and spent time getting to know my Nan on her arrival - the welcoming flowers in her lovely room was such a lovely touch.
The fact that I can visit on my birthday and have a private meal with my Nan has blown me away. Again this should be standard but just isn't. I am so happy that we found Henbrook House and that they were able to accommodate my Nan. I would recommend it - and I might just move in myself.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your review, it is always great to have such positive feedback and hear first-hand people's experiences. I will share your comments with our amazing team as it is always great to share such lovely comments. Thank you.


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Review from C B (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? Henbrook House Care Home has been life changing for us. From the initial visit, the staff are excellent and always there to support you. The entertainment for the residents is outstanding and the team do an exceptional job with a weekly timetable. Henbrook house has an extremely warm
welcoming atmosphere where nothing is to much for them. The food is amazing! We feel like it's become our second home. Myself and my mother cannot thank Henbrook house enough for giving my grandma the quality of life she deserves!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your amazing comments we are delighted that you are happy with the care and support being given, I look forward to sharing your comments with the team - thank you.


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Review from David C (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Henbrook House Care Home for respite care in October 2024 and has been there ever since as she liked it so much. The staff are very attentive and Mother feels well cared for. The activities and the activity manager are excellent, putting so much effort into entertaining. My Mother
is always getting involved. Any suggestions are acted upon and used as an avenue for further residents to get involved. The food is a high standard and all of the staff are friendly and work hard. The maintenance manager acts on issues very promptly and professionally. I am so pleased that Mum went into Henbrook House. I highly recommend it.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your amazing feedback, we are delighted to hear you are both happy with the services we are providing at Henbrook house, I look forward to sharing your comments with the team as it is always great to hear when people are pleased, Thank you


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Review from N W (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Henbrook House Care Home always go above and beyond with regard to their service, the staff are always pleasant and helpful. The staff care for the residents with compassion and personal touches, from the moment you enter to visit, you feel like you are in a high quality hotel, the food is first rate
and always looks good. The cleanliness is also very good, the leader of the activities is always on the go engaging with the residents. I am so pleased that my mother resides here, I am comfortable in the knowledge she is well looked after.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your review, it is always a pleasure to receive such positive comments, I look forward to sharing with the team.


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Review from Andrew S (Son of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Henbrook House since the summer and has received excellent levels of care. The staff are all really helpful and friendly, the facilities (including a cinema!) are first class and the food is fantastic.
I would not hesitate to recommend Henbrook House to anyone looking for a care home.

Reply from James Chandler, Customer Relationship Manager at Henbrook House Care Home

Thank you for this wonderful review, your father is such a lovely man and we are glad you are so happy with the care he receives. I will ensure we share your positive review with the whole team who all work so hard in making sure all our residents receive the very best support.


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Review from Tony D (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfection. Couldn't ask for more from a care home. From the initial tour to day to day care, this is the best.
Excellent management team, carers, bistro staff, reception, and super entertainment on offer.
I like it so much that I spend most of my time there too.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it is always a pleasure to receive such lovely feedback and I look forward to sharing it with the team.


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Review from Jennie H (Daughter-in-law of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Henbrook House to look around we felt so welcomed. All the staff go above and beyond to make sure their residents and the families feel comfortable and have everything they need. There are always activities going on for the residents and everyone is included.
Truly is
a wonderful care home. We can't thank the team enough for their support these last few months.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is such a pleasure to receive feedback and I will share it with the team.


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Review from Jayne S (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Henbrook House for respite for a week after trialling another home which was unsuccessful! Mum has got Vascular dementia and the care that she received was outstanding. The staff and super friendly and great fun which really helped, nothing was too much trouble and was actioned straight
away. The activities and trips out were fantastic as my mum loves to be kept busy.
The food is outstanding with great choice and quality, Mum really enjoyed it.
Mum also has had a lovely facial and shampoo and blow-dry.
We never imagined having to put Mum in for respite but this home made the whole process so much less painful and really felt like she was getting the care that she deserves.
Thank you so much, she will definitely be coming back soon to see you all.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words and we are delighted that your mum had a great experience at Henbrook House, every stay with us is important and it is heartwarming to know what a difference it makes to people, I look forward to sharing your kind words with the team and we look forward to Mum's next stay with us.


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Review from R J (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is beautiful, modern, and welcoming. The facilities which include the cinema and spa are an added bonus!
As a visitor, the staff are so welcoming and we are provided with food, drink and everything needed to make our visits enjoyable.
As a resident, the carers meet my father's every
need and couldn't be more friendly and helpful to him.
All the activities arranged keep the residents both physically and mentally stimulated.
I couldn't give this care home higher praise!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review! it is always such a pleasure to receive feedback and we look forward to sharing your comments with the team, it is a pleasure to care for your father, thank you for your kind words.


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Review from F R (Friend of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The very kind and well-trained staff are doing an excellent job looking after a friend of mine with Alzheimer's. She was given a great deal of assistance moving from her own home which made the transition as smooth and reassuring as possible. There is evidence of good teamwork between the staff and
a friendly atmosphere in this beautiful home which is of an extremely high standard. Exactly the kind of place I would wish to live in myself, should the need arise.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is always a pleasure to receive feedback and I look forward to sharing your kind words with the team!


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Review from Raymond B (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Henbrook House for respite care for over three weeks now, she likes it so much she has requested to stay there long-term. The management and staff have been wonderful with her, kind, gentle, and caring.
The facilities, food, accommodation, and surroundings are five-star.
What
a wonderful place, I couldn't wish for a better place for my mother to live.

Reply from Catherine Frost, Manager at Henbrook House Care Home

We are delighted to welcome your Mum to stay with us, it is an honor to care for her and I look forward to sharing your kind comments with our wonderful team.


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Review from Ann B (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with Henbrook - it's the most amazing place for Mum to live. The staff are so kind and caring and nothing is too much trouble. On Mum's first day they not only looked after her but me too - a particular member of staff who was wonderful and incredibly supportive and said I should
feel this was my home as much as Mum's - we were all part of the family. That meant such a lot. Since then I have been blown away by the wonderful activities not just for the residents but for the whole community and the food is just delicious. I've really valued being able to talk to the carer team whenever I needed to, they are on top of Mum's healthcare needs and I know she is safe. I can't recommend Henbrook highly enough.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your kind review we are thrilled you are pleased with Henbrook House, and I look forward to sharing your kind words with the team, it is always a pleasure to hear people's feedback.


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Review from Wendy S (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place with friendly happy staff. Fabulous decor, where every resident's needs are well cared for. Visitors are always welcome, with the Bistro being a great meeting point. The food is of restaurant quality, attractively presented and just the right portion size for my mum who spent
2 weeks in respite care. She was so happy and relaxed there, and is looking forward to her next 'holiday' at Henbrook.
Although perhaps more expensive than other care homes in the vicinity, with so much included, together with the level of care, I believe it to be value for money.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your kind review, it is so wonderful to hear you are pleased with our stunning care home, I look forward to sharing your comments with the team


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Review from Anita A (Niece of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had 2 weeks respite in Henbrook House in June what a place! So lovely, friendly staff very caring and helpful, beautifully set out more like a 5-star hotel food is lovely too.
Beauty salon which my aunt enjoyed and cinema room.
Trips out and activities for everyone of different abilities.
Nothing is too much trouble.
My aunt has dementia but she kept going on about how lovely the place was and the people, this obviously made her feel very relaxed and comfortable which was very reassuring for us at how she felt so at home in a different place.
I did visit every day as I live nearby, I was made so welcome.
Thank you for her lovely stay.

Reply from Catherine Frost, Manager at Henbrook House Care Home

thank you for your kind review it is wonderful to hear your aunt had a great stay with us! I look forward to sharing your kind words with our team, it is always a pleasure to receive positive feedback


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Review from M O (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home in the middle of May and has been very happy with everything.
Everyone is so very kind, helpful and supportive, really going the extra mile to ensure she settled in well and was well cared for. A very caring and welcoming team.
The standard of the home, facilities and
food is exceptional, just like a 5-star hotel. The food is amazing and the chef is very talented. The home is spotless!
The entertainment is great! Mum has been out on more trips in 3 weeks than she had in the last 2.5 years in care. This is really appreciated and the trips have been great. One staff member is amazing and works hard to please everyone.
Really rate this home and thoroughly recommend it.

Reply from Catherine Frost, Manager at Henbrook House Care Home

It is a pleasure to care for your Mother, we are delighted that you are happy with the home and wonderful team. I look forward to sharing your kind comments with the team, it is always such a pleasure to receive such kind feedback.


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Review from S P (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has just moved to Henbrook and the whole procedure was so smooth the staff are so welcoming and accommodating to Dad and all his family the atmosphere is such a happy environment and everyone cannot do enough for you.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is such a pleasure to hear you are happy with the home and the service you have received up to now, I will share your kind words with the team.


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Review from Carolyn Y (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved into Henlow Care Home, the manager and each and every member of staff were brilliant and every day since have made sure my dad and all the family are settled and happy with everything. I have to say how happy all the staff are and how they are encouraging our dad to enjoy
his time at the home to which all the family are very happy, with excellent management, make happy staff and happy family.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is always great to receive feedback and of course, to share this with our outstanding team, we are delighted that you are happy with our beautiful home.


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Review from R F (Daughter-in-law of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Henbrook House from another care home just over two weeks ago. The home is immaculate with facilities similar to a 5-star hotel. She has a lovely room with its own wet room. She has a view of the garden and a door onto a small patio where she can sit out whenever she wants.
Before the move, the staff were excellent in answering all my questions and showing us around several times. My mother-in-law has failing eyesight and the staff are very patient and caring, making sure they announce themselves clearly every time they come into her room and helping her to engage in as many activities as possible. The food is excellent and she is eating well. What has really impressed me is how all the staff, from managers and carers to the hairdresser and housekeepers, always greet my mother-in-law by name, have made time to chat with her and are doing their utmost to make sure she settles in and is happy.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it is such a pleasure to receive such kind feedback, it is a pleasure to care for your mother-in-law, I will share with the team your kind words.


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Review from Anne H (Friend of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful uncle moved to Henbrook House quite recently. He is extremely happy in his new home and looks so healthy and well cared for. The staff obviously adore him and most importantly understand him and his needs. His room is palatial and he loves his bed unbelievably not wanting to get up in the
mornings as his bed is so comfortable (he has always been an early riser). It's an absolute pleasure to visit him in such a nurturing environment.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is a pleasure to hear how your uncle is enjoying the home, I look forward to sharing your kind words with the team.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Henbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Henbrook House Care Home is calculated as follows: ( (363 Excellents x 5) + (4 Goods x 4) ) ÷ 367 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henbrook House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Catherine

Catherine Frost

Job Title: General Manager

Joined: 2023

I am delighted to be Commissioning Henbrook House for Connaught Care in St Neots.


I have worked in the care industry for over 27 years, 21 of those years have been as a Registered Manager, I have worked in large services, turn-around projects and refurbishment projects.


I am passionate about delivering high-quality service to the residents in my care while building dedicated passionate teams to support that vision.


I believe in high person-focused care with the care home being led by the residents. My skills and experience will bring life to this state-of-the-art facility to allow our wonderful residents to live better and more extraordinary.


Michelle

Michelle Humphreys

Job Title: Deputy Manager

Joined: 2023

My name is Michelle Humphreys & I am the Deputy Manager at Henbrook House Care Home.


I am ecstatic to start my new journey with Connaught Care & I am eager to begin providing a luxurious and extraordinary experience for our residents.


I have worked in the health and social care sector for 12 Years and I can honestly say that when I began my career in care, I fell in love instantly. The warm and rewarding feeling I have always experienced every day knowing that I have made a difference in an individual’s life, is so satisfactory. This has driven me to explore how we can make a real difference to others, to ensure we fulfil their lives with love, care, and respect and meet their wishes to the fullest.


I feel that by working with the amazing team at Henbrook House we can achieve this and more!


James

James Chandler

Job Title: Customer Relationship Manager

Joined: 2023

I discovered my calling in the care sector in 2017 and I haven't looked back since. I have gained a deep understanding of the challenges families face when making important care decisions.


I am excited to bring my passion and enthusiasm to Henbrook House and provide guidance every step of the way.


Building relationships is key to providing a strong support network and I am looking forward to meeting businesses, groups and charities in the local area.


Frequently Asked Questions about Henbrook House Care Home

What types of Care is Henbrook House Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Henbrook House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Henbrook House Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Henbrook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henbrook House Care Home to the centre of St Neots?

0.7 mile(s) as the crow flies, distance by road may be significantly further.