Henbrook House Care Home

Cambridge Street, St Neots PE19 1QB
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10 31 Reviews
  • Henbrook House Care Home, St Neots
Henbrook House Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents.

Nestled in St Neots, Cambridgeshire, Henbrook House offers the perfect blend of comfort and sophistication. The beautifully designed rooms and communal areas provide a serene and inviting atmosphere, ensuring residents feel right at home.

The home takes pride in the all-inclusive package, which means everything you need for a fulfilling and worry-free lifestyle is taken care of. Families, friends and loved ones can also enjoy delicious and nutritious meals prepared by talented chefs, your very own telephone line, daily newspaper, chiropody to engaging activities and personalised care plans, they go above and beyond to meet the unique needs and preferences of each resident.

Henbrook House believes in fostering a warm and supportive environment where residents can thrive. The dedicated team of compassionate professionals are available 24/7 to provide personalised care, assistance, and companionship. They prioritise the well-being and happiness of residents, ensuring they feel valued, respected and part of a close-knit community.

Come and experience the epitome of luxury, inclusivity, and support at Henbrook House Care Home. Discover a place where you or your loved one can flourish, surrounded by comfort, care and companionship.

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Care Provided by Henbrook House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Frost (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Henbrook House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,716
    • Self-Funded Residential Dementia Care from £1,716
    • RESPITE Self-Funded Residential Care from £1,866
    • RESPITE Self-Funded Residential Dementia Care from £1,866

  • Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.
  • (these prices are only a guideline, please contact Henbrook House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Henbrook House Care Home Reviews (31)

Total of 31, showing 21-31
10

Henbrook House Care Home has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Henbrook House Care Home has 31 reviews.

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Review from D C (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this lovely new care home. Staff are efficient and friendly always approachable. Beautiful rooms equipped with everything required. Excellent menu choices. My father benefitted from the respite care.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your kind review, it is always a pleasure to hear of people's experiences with us, I will share your kind words with the team


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Review from Elaine P (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently secured a place for my father in Henbrook House. This is the best decision I have made for my father's care.
I cannot fault anything at all within the home.
My father's care is outstanding.
After 2 weeks of being in your care, my father looks like he did 15 years ago. He looks happy,
well and clean. His legs have drastically improved. He's had Cellulitis for the past 6 months. His legs are now healed and he's able to remove his bandages from his legs at night. My father actually sleeps in his lovely bed at night. He hadn't slept in a bed for 8 months, before living at Henbrook House. My father is enjoying his food again, he's eating well. The food is of restaurant standard. It's appealing to the eye and tastes amazing. Thank you, Henbrook House. This is care that everybody should receive in their golden years. You also make family and friends so very welcome. Nothing is too much trouble.You are amazing.

Reply from Catherine Frost, Manager at Henbrook House Care Home

We are ecstatic to receive such wonderful feedback, it is such a pleasure to care for your Father and already he has become such an integral part of Henbrook House, I will be delighted to share your feedback with the team, it is so meaningful to share such comments to reinforce what a great job they are doing, thank you so much.


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Review from Alistair M (Son-in-law of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had for many years a great time in retirement housing. We realised that this time was coming to an end although she was desperate to stay where she had been. Sadly we got the call that she had fallen and needed hospital treatment. She was soon fit to be medically discharged but couldn't
go back to where she had been. We were searching for somewhere good and came across Henbrook House.
Henbrook House has only recently opened and the facilities are top-class. More importantly, all the staff have been excellent first in dealing with my wife and I with all the questions we had about levels of care that Mother-in-law would need and dealing with the fact that although she would put a brave face on moving it wasn't where she wanted to be. The quality of the place has actually made the transition much better than I expected and the lengths the staff have gone to make her welcome have been fabulous.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for taking the time to review us, we are so touched by your comments and couldn't be happier to care for your Mother-in-law, I will share your comments with our team as it is always a pleasure to hear how people feel about our care home.


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Review from Jude M (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Henbrook House 10 days ago and we couldn't be more pleased with the care and attention that she has received, or the quality of the services and buildings. Henbrook House is a new care home in the area and it oozes quality. The staff have been fantastic - from the people that care
for Mum through to the people that have liaised with me over all the arrangements. Talking to the various carers today it's clear that they have taken time to get to know my mum and tailor her care to suit her. They want her to enjoy being at Henbrook and they gave me suggestions on possible activities that would enable my mum to feel more at home.
I have discussed a few of my own suggestions with the managers. I am hoping they will seek Gold Standards Framework accreditation, and I have suggested a better information brochure that's more suited for potential residents.
We are only two weeks in, but so far we are extremely pleased and impressed.

Reply from James Chandler, Customer Relationship Manager at Henbrook House Care Home

Thank you for taking the time to leave a review. The feedback and suggestions from family are vital to ensure we are providing the very best service for our families and residents. I will be sure to raise your suggestions with the company. In regards to your kind words about Mum and her first couple of weeks with us we really appreciate it. She is such a lovely lady and I will be sure to pass on your praise to the entire staff.


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Review from B D (Niece of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we as a family began our journey at Henbrook, each and every member of the team has gone above and beyond to provide impeccable support with the utmost care and sensitivity to the nature of the situation.
The staff have been wonderful in all regards and all the tiny touches have just
made it a beautiful experience for my aunt.
From detailed bespoke meals to gorgeous smiles and a wonderful atmosphere - Henbrook has offered my aunt everything possible to make her comfortable. This modern take on assisted living is a movement!
As a member of the family, I am greeted daily by kind-hearted people, who genuinely want to care for our loved ones and I feel unbelievably grateful!
I feel as though the staff are becoming friends and are very much a welcome member of what will be a new kind of family life - better together.
Thank you Henbrook, I dare not name each individual who has given my aunt a special experience and gorgeous care! That would be listing your whole team.

Reply from James Chandler, Customer Relationship Manager at Henbrook House Care Home

Thank you for this amazing review. Your aunt is very lucky to have such a loving family and it is a pleasure to be looking after her and seeing you all enjoying life at Henbrook House. I will make sure to share this lovely review with the entire team.


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Review from E S (Mother of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a full-time carer for my daughter who is disabled. We have had some difficulties recently with respite care.
She is at Henbrook House for respite. As soon as entering the building which is impressive. It's like an oasis in a busy world.
Henbrook has been really well designed in a truly different
way from other homes my daughter has been to before. All staff that I have met have gone beyond my expectations.
Managers have been so helpful and accommodating that it’s like a breath of fresh air.
Henbrook is comfortable and colourful with a bistro and bar area. Reception, cinema room, hairdressers and small salon etc.
Bedrooms are beautifully designed all tastefully with wet rooms.
With some rooms with profile beds.
I have been looking after my daughter for 31 years and I have now found my daughter a safe and outstanding safe haven for her respite care. So thank you to all the staff I know my daughter is in safe hands.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, we are honoured to be providing care to your daughter, I look forward to sharing your kind review with our team, it is always such a boost to share with the team kind reviews.


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Review from M S (Friend of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently visited a friend at Henbrook Care Home to find him in great health, very happy and surrounded by caring, helpful and friendly staff. The home was beautifully appointed, with the very best furniture and fittings. His room was luxurious and completely accessible for his needs. Our lunch was
delicious, with a variety of choices. We saw the cinema, hairdressing salon and vehicles to take out residents. So overall we left feeling that this was a wonderful place to stay, with everything that was necessary and more.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind comments, it is always a pleasure to hear that visitors are happy with the home, I look forward to sharing the lovely comments with the team, thank you.


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Review from Jane G (Friend of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had to go into a care home as he was starting to be unable to look after himself properly. It is always a real worry when you are trying to find a suitable home but I have to say I was truly amazed when visiting Henbrook House. It is like a five-star hotel, brand new and wonderful accommodation.
All of the staff are so caring, helpful and reassuring and couldn't have made his move any easier. He has settled right in and is very happy with his new home. There are things to do on a daily basis and he is already making friends and enjoying the outings. Cannot recommend Henbrook enough.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it is always a pleasure to hear that visitors have had a great experience from our team - I look forward to sharing your comments with the team, as it is a great feeling to hear people's first-hand experiences. Thank you.


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Review from T P (Friend of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited a friend who is a resident and looks happy with his stay in Henbrook house. I asked him if he feels safe and secure in this care home and he gave me a resounding yes. We had lunch there and I must say that the food is really good. The staff members we met were nice and helpful.
They would take time to speak to you and quite professionals as well. Thank you for taking good care of our friend and even his lovely wife is happy. God bless all the staff members!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, we are delighted that your friend is having such a good stay with us, it is our pleasure to hear such wonderful feedback, I will share your lovely comments with the team.


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Review from Mark D (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in at the beginning of April when Henbrook House first opened. It is a 5-star care home with all the facilities one could need along with excellent staff who could not do any more in their care of my 96-year-old father.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for a lovely review, it is a delight and honor to look after your father, I will share your kind words with the team it is always great to share feedback!


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Review from Mike F (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents weren't able to stay in their own home for their safety (Mum's dementia, Dad infirm and exhausted after being a full-time carer) I made the difficult decision to move them to residential care. I'd been speaking with Henbrook before the move and found them helpful, knowledgeable and reassuring,
giving me confidence that Henbrook is the right place for them.
I've been blown away by the care and attention they've had. My Mum has had constant attention and activities to engage (it's like a cruise on land!), my Dad has had respite time to recover, the 1 to 1 care he's desperately needed and is now also engaging with activities and coming to terms with the big decision.
The home itself is amazing! Purpose-built, brand new, 5-star accomodation. The food is really yummy and they want for nothing with as much tea/coffee and soft drinks as they want with tasty snacks. There's even a bar for something stronger. The staff are all lovely and are sending me daily pics. Could not be happier.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words! we are privileged to be caring for your parents and so pleased they have settled into Henbrook House. I will pass on your comments to the team who I know will be delighted to hear your feedback.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Henbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Henbrook House Care Home is calculated as follows: ( (363 Excellents x 5) + (4 Goods x 4) ) ÷ 367 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henbrook House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (3)

Catherine

Catherine Frost

Job Title: General Manager

Joined: 2023

I am delighted to be Commissioning Henbrook House for Connaught Care in St Neots.


I have worked in the care industry for over 27 years, 21 of those years have been as a Registered Manager, I have worked in large services, turn-around projects and refurbishment projects.


I am passionate about delivering high-quality service to the residents in my care while building dedicated passionate teams to support that vision.


I believe in high person-focused care with the care home being led by the residents. My skills and experience will bring life to this state-of-the-art facility to allow our wonderful residents to live better and more extraordinary.


Michelle

Michelle Humphreys

Job Title: Deputy Manager

Joined: 2023

My name is Michelle Humphreys & I am the Deputy Manager at Henbrook House Care Home.


I am ecstatic to start my new journey with Connaught Care & I am eager to begin providing a luxurious and extraordinary experience for our residents.


I have worked in the health and social care sector for 12 Years and I can honestly say that when I began my career in care, I fell in love instantly. The warm and rewarding feeling I have always experienced every day knowing that I have made a difference in an individual’s life, is so satisfactory. This has driven me to explore how we can make a real difference to others, to ensure we fulfil their lives with love, care, and respect and meet their wishes to the fullest.


I feel that by working with the amazing team at Henbrook House we can achieve this and more!


James

James Chandler

Job Title: Customer Relationship Manager

Joined: 2023

I discovered my calling in the care sector in 2017 and I haven't looked back since. I have gained a deep understanding of the challenges families face when making important care decisions.


I am excited to bring my passion and enthusiasm to Henbrook House and provide guidance every step of the way.


Building relationships is key to providing a strong support network and I am looking forward to meeting businesses, groups and charities in the local area.