At Oyster Care Homes, Everything is Included – One Simple Fee
Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Oyster Care Homes, we offer one inclusive fee.
Here’s what’s included:
Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.
A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.
Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.
Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.
Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.
Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together
No visiting restrictions and no advance booking needed.
Parking available on site and also 2 electric charging points
Rownhams Manor has a Review Score of 9.8 (9.798) out of 10, based on 12 reviews in the last 2 years. Over all time Rownhams Manor has 12 reviews.
Review from D P (Daughter of Resident) published on 12 December 2024
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5.0 out of 5
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Review from P S (Son of Resident) published on 25 November 2024
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5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
We are delighted that you had a positive experience at Rownhams and it is very important to us that our Care Home is not only a home for our residents but also their family members. You are always welcome to join us again and thank you for the lovely feedback.
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Review from Lucy V (Daughter-in-law of Resident) published on 25 November 2024
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Overall Experience
5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
We are delighted that you had a positive experience at Rownhams and it is very important to us that our Care Home is not only a home for our residents but also their family members. You are always welcome to join us again and thank you for the lovely feedback.
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Review from Kim Y (Daughter of Resident) published on 8 November 2024
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Overall Experience
5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
It is our pleasure having your father in the home and we are delighted that we are able to give him the well-deserved care that he deserves. Thank you very much for the feedback and please do continue joining us for meals - it's important to us that our home is treated as a home for both the residents and their loved ones. Kind Regards.
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Review from Patricia M (Daughter of Resident) published on 15 October 2024
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5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you so much for the feedback, it is our pleasure to invite family members to experience meals with our residents making it a home-from-home.
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Review from P G (Son of Resident) published on 25 September 2024
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5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you so much for your wonderful review and for taking the time to share your experience at Rownhams Manor. We are absolutely delighted to hear that you feel the care and services we provide for your parents have exceeded your expectations. It means the world to us that you compare our facilities to those of a five-star hotel and that you enjoyed the meals during your visits. Our team takes great pride in creating a warm, welcoming environment for our residents and their families, so it's fantastic to hear that you feel well-informed and welcomed each time you visit. We're also pleased that the relationships between the residents have added to the positive atmosphere at our home.
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Review from J M (Son of Resident) published on 19 September 2024
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5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you for your heartfelt review and for choosing Rownhams Manor for your mum's care. We're so glad to hear that from your first visit, you felt confident that she would be happy with us. It's completely natural to be nervous about such a significant change, and we're thrilled that she has settled in well, made new friends, and enjoys spending time in the garden. It's wonderful to know that she's taking full advantage of the lovely lounge areas and enjoying our cinema room as well! We are especially grateful for your kind words about our staff - they are truly the heart of Rownhams Manor, and it's rewarding to hear that their kindness, care, and dedication have made such a positive impact on your mum's experience.
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Review from George G (Friend of Resident) published on 19 September 2024
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4.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you for your kind review and for visiting your friend at Rownhams Manor. We're delighted to hear that you find our service excellent and that our team has been helpful during your visits. It's always our goal to create a welcoming and supportive environment for both residents and their visitors, so your feedback means a lot to us. We look forward to welcoming you again soon!
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Review from Sharon H (Daughter of Resident) published on 18 September 2024
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5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you so much for your glowing review! We're incredibly grateful for your kind words about the care, friendliness, and professionalism of our team. It's wonderful to hear that you feel both residents and their families are treated with respect and that our staff is always available to provide support. Creating a compassionate and welcoming environment is at the heart of what we do, so your feedback means the world to us.
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Review from John L (Son of Resident) published on 16 September 2024
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5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you so much for the lovely review - we are so pleased to have her at Rownhams Manor. She has made some lovely friends and is always keen to participate in the events that are happening in and around the home.
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Review from Alan K (Son of Resident) published on 3 September 2024
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5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you so much for the lovely review - it is our pleasure supporting your loved one at Rownhams Manor. She has settled into Rownhams Manor amazingly and is certainly a big part of our Rownhams Family. We are grateful for your feedback. Kind regards.
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Review from D F (Friend of Resident) published on 12 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Squibb, General Manager at Rownhams Manor
Thank you so much for the lovely review - we are very pleased that your experience was positive on visiting Rownhams Manor. We are very excited to welcome future residents and maintain the high standard we strive for.
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The Review Score of 9.8 (9.798) out of 10 for Rownhams Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.889 for Rownhams Manor is calculated as follows: ( (121 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 135 Ratings = 4.889
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Rownhams Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Sam has been in the Care Sector for 20 years and through this journey she has had the privilege of meeting amazing residents and working with amazing people. Sam finds great fulfilment and a sense of purpose in supporting those she cares for. One key thing she has learnt over the years is that communication and transparency are key to maintaining good relationships and creating a thriving team. Sam believes that no matter the style and size of the home you live in, what’s most important is how you feel when you are there. Home is where you are free to be your authentic self, and this is certainly something that Sam strives for. Sam loves integrating with the residents and team members and bringing a sense of community within the Home creating a culture where Care is driven by those who receive it.
Job Title: Front of House
Joined: 2024
Karen has worked in health and social care for 40+ years, as a Registered Nurse and in a variety of Social Care settings, including working with children in the care of Social Services, homeless people, younger physically disabled adults and elderly care. Karen is committed to providing the very best person-centred care to clients, ensuring that they live life to the full and is delighted to be working for a company which shares the same values. When not at work Karen can often be found battling weeds on her allotment.
Job Title: Head Chef
Joined: 2024
Dominic is a highly experienced and dedicated chef, committed to delivering high-quality and nutritious meals that enhance the well-being of residents.
He has over 25 years of experience working as a chef in various venues and prestigious events, such as Royal Ascot, Wimbledon and Twickenham.
He has recently started working in the care industry and really enjoys cooking for the residents and listening to their feedback, ensuring their dietary needs and preferences are met with every meal.
In his leisure time, he enjoys reading (cookery books), cycling, and 5 a side football.
Job Title: Care Manager
Joined: 2024
Susie has worked in care for 13 years, supporting children, young adults, and the elderly across various settings, including care homes, domiciliary care, hospitals, and emergency services.
At home, she has an 18 years old and two energetic puppies, aged 3 and 7. A sociable person by nature, her favorite pastimes include traveling and spending quality time with her family.
Job Title: Head of Houskeeping
Joined: 2024
Stephanie has worked in housekeeping for 18 years, with the last five spent in a care environment. Deeply passionate about providing high-quality care to our elderly residents, ensuring their living spaces are always maintained to the highest standards.
One of the most rewarding parts of her role is getting to know our residents personally and listening to the fascinating stories of their lives
Job Title: Head of Maintenance
Joined: 2024
Mark has worked as a maintenance gardener in the care industry for just over four years. During this time, he has gained extensive experience in the day-to-day operations of luxury care homes.
He finds his role highly rewarding, as it allows him to help residents feel safe in their new home and assists them in personalising their rooms by hanging pictures and decorations.
He trained as a gardener at Sparsholt College in 2020, and see’s potential in the beautiful, expansive grounds here at Rownhams Manor.
