At Oyster Care Homes, Everything is Included – One Simple Fee
Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Oyster Care Homes, we offer one inclusive fee.
Here’s what’s included:
Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.
A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.
Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.
Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.
Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.
Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together
No visiting restrictions and bookings are not required.
Parking on site and 2 electric charging points
Copperfield Court has a Review Score of 9.9 (9.941) out of 10, based on 23 reviews in the last 2 years. Over all time Copperfield Court has 23 reviews.
Review from Andrew G (Son of Resident) published on 30 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Eve Balcombe, Registered Manager at Copperfield Court
Thank you, we are so pleased to read your wonderful comments about Copperfield Court, and that your mum is comfortable and happy. The team was thrilled with your feedback and as always, We will continue to strive and always care from the heart, support, and give joy to all our lovely residents and families. Thank you again, and we'll look forward to seeing you soon.
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Review from L L (Friend of Resident) published on 26 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eve Balcombe, Registered Home Manager at Copperfield Court
I am pleased to hear your positive feedback surrounding the environment, staff performance, and the overall service that has led to a noted improvement in relation to the quality of life, for your friend. It's our responsibility to ensure Copperfield Court is a place that feels like home, and we're delighted you feel this way. Oyster Care Homes is committed to maintaining high standards and we thank you for your recommendation.
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Review from C M (Wife of Resident) published on 26 June 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Becky Crichton, Copperfield Court at Copperfield Court
Thank you for your feedback. We are pleased to hear that your overall experience was positive. We apologise for the difficulty your husband faced with the chairs and toilets. We are looking into having a stock of chair raisers and raised toilet seats to better accommodate taller residents and those with similar needs. We appreciate you bringing this to our attention and will use it to improve our services. Thank you for choosing our care home for your husband's respite care.
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The Review Score of 9.9 (9.941) out of 10 for Copperfield Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.941 for Copperfield Court is calculated as follows: ( (257 Excellents x 5) + (16 Goods x 4) ) ÷ 273 Ratings = 4.941
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Copperfield Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Eve is a dedicated care home manager with a strong background in Leadership and Management within the Health & Social Care sector. She holds an NVQ Level 5 qualification in Leadership & Management, equipping her with the skills to lead teams effectively and ensure the delivery of high-quality support and services to residents.
With a commitment to enhancing the quality of life for individuals in her care, Eve has successfully overseen operations in various care settings while maintaining compliance with health and safety regulations. Her leadership style fosters a collaborative and compassionate environment, empowering staff to excel in their roles.
Passionate about community engagement and resident well-being, Eve continually seeks to implement innovative programs that enrich the lives of those she serves. Eve is dedicated to creating a nurturing atmosphere in the care home.
Job Title: Care Manager
Joined: 2024
Jade is a dedicated Care Manager at Copperfield Court, where she plays a pivotal role in overseeing the delivery of high-quality care services to residents. With a strong passion for supporting individuals and enhancing their quality of life, Jade has cultivated a wealth of experience in the healthcare sector.
In her role, she specialises in coordinating care plans, managing staff, and ensuring compliance with regulatory standards. Jade is committed to fostering a compassionate and respectful environment for both residents and staff, and she strives to create personalized care experiences that meet the unique needs of everyone.
Jade holds an NVQ 3 in health and social care, which has equipped her with the knowledge and skills necessary to excel in her position. She is particularly interested in dementia care, and she continuously seeks opportunities for professional development to enhance her expertise.
Job Title: Front of House
Joined: 2025
With over 34 years of experience as an administrator, Corina has excellent organisational and operational skills.
After relocating from London to Margate in 1982, she has become an integral part of the local professional community, demonstrating a commitment to excellence in the administration field.
An avid dog lover, she actively rescues and rehabilitates abandoned dogs, providing them with loving homes and second chances. Her compassion extends beyond animal care; she has also volunteered in India, dedicating a month of her time to support nurseries in Delhi, where she contributed to the education and well-being of children in need.
Her unique blend of professional experience, community involvement, and personal passion makes her a valuable asset to the front of house role at Copperfield Court.
Job Title: Head of Maintenance
Joined: 2024
Colin has a long background in the maintenance industry, having worked as a maintenance and facilities manager in hotel settings. He ran his own business for eight years, renovating both residential and commercial properties, and building up a portfolio primarily through word of mouth.
Additionally, he spent ten years at British Gas as an electrical engineer, including three years managing 21 field-based engineers.
Colin believes the focus is key; something worth doing is worth doing right and is dedicated to helping others.
Job Title: Head Chef
Joined: 2024
Jo trained at Thanet College for two years, before her first job at the Houses of Parliament. She worked in all sections and different kitchens, gaining valuable experience over her eight-year tenure. During this time, she also attended Westminster College to earn her Advanced Kitchen and Larder City and Guilds qualifications.
Most recently she has worked in education catering, educating children about food and healthy eating. As a craft trainer for GSS, she has had the opportunity to design a training program for school cooks, conducting training days to enhance their skills and confidence in the kitchen.
She is very passionate about cooking and enjoys interacting with our residents, making their dining experience personal as she gets to know their eating habits.
Job Title: Head Housekeeper
Joined: 2024
Since leaving school, Maxine has worked in the care industry, including 21 years at Buckmaster House. Her duties have ranged across all areas of the home, from carer to kitchen assistant to housekeeper, making her versatile and able to adapt easily to different roles.
She always works hard for her team and is always willing to pitch in and help when needed. She loves the team at Copperfield Court and hopes this will be her forever career. In her spare time, she enjoys spending time with my family and friends.
