Barchester Silverbirch House Care Home has a Review Score of 9.8 (9.813) out of 10, based on 34 reviews in the last 2 years. Over all time Barchester Silverbirch House Care Home has 34 reviews.
Review from Penelope L (Respite Resident) published on 10 April 2025
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Reply from Louise White, General Manager at Barchester Silverbirch House Care Home
Good MorningThank you for your very kind words and positive feedback.We very much look forward to welcoming you back to Silverbirch House for another stay next week.
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Review from Clive J (Son of Resident) published on 8 April 2025
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Reply from Louise White, General Manager at Barchester Silverbirch House Care Home
Good Afternoon .Thank you so much for your kind words and positive feedback.We are extremely pleased how well your mother has settled in to Silverbirch House .
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Review from Angela W (Daughter of Resident) published on 4 April 2025
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Reply from Louise White, General Manager at Barchester Silverbirch House Care Home
Thank you so much for your lovely words and positive feedback. We are so happy that you felt reassured, and we, as a home, could put your mind at rest and support you and your father through this transition. Here's to making lots of enjoyable memories
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Review from G J (Grandson of Resident) published on 24 February 2025
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Reply from Louise White, General Manager at Barchester Silverbirch House Care Home
Thank you so much for your kind words. I will ensure your positive feedback is shared with my wonderful team.It has been a great pleasure welcoming your grandmother to Silverbirch House and making lovely memories with her.
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Review from Amanda N (Daughter-in-law of Resident) published on 30 January 2025
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Reply from Louise White, General Manager at Barchester Silverbirch House Care Home
Thank you so much, Amanda, for your lovely review, we will share with the team. We love having your father-in-law and cant wait for him to come back.
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Review from Pamela T (Friend of Resident) published on 17 December 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you for your kind review! We're delighted to hear you find Silverbirch House friendly and well looked after. We appreciate your feedback about the coffee shop and will keep it in mind as we continue to enhance our facilities. In the summer, we open up our bi-fold doors, creating a wonderful indoor-outdoor flow between the bistro and the beautiful courtyard - a perfect spot to enjoy the gardens!
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Review from Jay F (Friend of Resident) published on 16 December 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you for your review, Jay! We're delighted to hear that your friend is happy and well cared for because that's what it's all about. Your kind words mean so much to our team and we'll be sure to pass them along.
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Review from Stuart M (Son of Resident) published on 6 December 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you so much for your wonderful feedback! We're delighted to hear your father felt comfortable and at home with us. We look forward to welcoming you back to Silverbirch House in the future!
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Review from J T (Partner of Resident) published on 4 December 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you so much for your kind words. It means the world to us to know that you feel supported and that your partner is happy, safe and settled with us.
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Review from Lyane J (Daughter of Resident) published on 3 December 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you for your wonderful feedback! We're glad to hear how much you enjoy spending quality time with your mum within the home-dancing, singing, and laughing is what it's all about. Your thoughts on activities are noted, we are working very hard on employing a new activities coordinator and am happy to say we have someone currently completing the induction process. So it won't be long.
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Review from Sandra W (Resident) published on 13 November 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you for your lovely feedback! We're glad to hear you're happy with the staff and your room. We appreciate your suggestion about having more activities and will work on adding more options to make your experience even more enjoyable.
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Review from N W (Son of Resident) published on 13 November 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you so much for your wonderful feedback! You have summed up our goal in all that we do when you say we have made a positive impact on your mother's quality of life. It's incredibly rewarding to know that we've transformed your view of care homes. Your kind words mean a lot to us. Thank you for your trust and high recommendation!
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Review from J S (Daughter of Resident) published on 13 November 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you so much for your wonderful feedback! You have summed up our goal in all that we do when you say we have made a positive impact on your mother's quality of life. It's incredibly rewarding to know that we've transformed your view of care homes. Your kind words mean a lot to us. Thank you for your trust and high recommendation!
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Review from Cheri I (Friend of Resident) published on 18 October 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you so much for your kind words! We're thrilled to hear that Silverbirch House feels homely to you because that's what it's all about. Your lovely feedback about our staff means the world to us. We look forward to welcoming you again soon!
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Review from Maggie S (Wife of Resident) published on 15 October 2024
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Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home
Thank you for your kind words and feedback, Maggie! We're thrilled to hear you found our home and staff fantastic. Wishing you all the best and please know our doors are always open.
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Review from Ann S (Respite Resident) published on 24 September 2024
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Reply from Cristina Volosetchi, Deputy Manager at Barchester Silverbirch House Care Home
Thank you for your wonderful review! We're thrilled to hear you're enjoying your time at Silverbirch Care Home. It's fantastic that our staff's support and attention have made a positive impact and we're glad you're pleased with the variety and presentation of the food. It's also great to know that you find the rooms comfortable and appreciate the peaceful, friendly environment. Your kind words mean a lot to us and we're truly happy that you feel content here. We hope your stay continues to be just as enjoyable for as long as you wish!
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Review from Marion B (Resident) published on 24 September 2024
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Reply from Cristina Volosetchi, Deputy Manager at Barchester Silverbirch House Care Home
Thank you so much for your positive review of Silverbirch Care Home! We're delighted to hear that you're enjoying the spacious rooms and finding the atmosphere warm and friendly. It's wonderful that you've made good friends here as building connections is such an important part of the experience. We're also glad to know you're happy with the food, it's something we take great pride in. If there's anything we can do to enhance your stay further, please don't hesitate to let us know. We're here to ensure you continue to feel right at home!
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Review from Sarah B (Daughter of Resident) published on 10 September 2024
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Reply from Cristina Volosetchi, Deputy Manager at Barchester Silverbirch House Care Home
Thank you so much for sharing your experience. We're thrilled to hear that your dad settled in so well and has decided to stay with us at Silverbirch House! It's heart-warming to know that he's feeling stronger and enjoying all the activities and the beautiful surroundings. Our team works hard to ensure everyone feels at home and it's great to hear that the meals and the garden have been such a positive part of his stay. We're grateful for your kind words and are so happy to have your dad as part of our Silverbirch family. Thank you again for your lovely message!
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Review from John H (Son of Resident) published on 10 September 2024
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Reply from Cristina Volosetchi, Deputy Manager at Barchester Silverbirch House Care Home
Thank you so much for your wonderful feedback! We're thrilled to hear that your mother feels safe, welcome and well-cared for at Barchester Silverbirch House. Our staff takes great pride in going the extra mile to ensure every resident feels at home and it's fantastic to know that the activities and environment are having such a positive impact. We truly appreciate your kind words and are committed to continuing to provide the best care and experience for your mother and all our residents. Thank you again!
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Review from R M (Daughter-in-law of Resident) published on 4 September 2024
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Reply from Cristina Volosetchi, Deputy Manager at Barchester Silverbirch House Care Home
Thank you for sharing your experience with Barchester Silverbirch House Care Home. It's really reassuring to hear that your family member feels safe and well-supported there. The kind and attentive staff along with the welcoming atmosphere for visitors are definitely comforting to know about. It sounds like they're doing a great job!
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The Review Score of 9.8 (9.813) out of 10 for Barchester Silverbirch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Barchester Silverbirch House Care Home is calculated as follows: ( (327 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 396 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Silverbirch House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
Hi, my name is Louise, and I am the General Manager at Silverbirch Care Home. Welcome to our website.
Caring for others has been my passion since childhood, growing up in a nursing family. With over 30 years of experience in the adult care sector, I am dedicated to providing outstanding, person-centred care to ensure every resident feels at home, settled, and safe.
I am committed to leading my team with the highest standards of care and compassion. I share my knowledge and expectations with them to ensure we deliver exceptional service to our residents.
Supporting, reassuring, and communicating with residents and their loved ones is my top priority. I am privileged to be part of their journey, ensuring a smooth and comfortable transition into our beautiful home.
Job Title: Deputy Manager
Joined: 2024
Hello, My name is Cristina. I am the Deputy Manager here at Silverbirch House. I have worked in the care industry for 6 years, working my way up from care assistant to deputy manager. During this time I completed a nurse associate university programme, leading me to become a registered nurse associate in 2023. Supporting our residents, their families and my team is something that I pour my heart and soul into, their happiness and well-being mean a lot to me. I am proud to work in this beautiful home and I look forward to watching it grow.
Job Title: Care Community Lead
Joined: 2024
Hello, My name is Cosmin. I am the Care Community Lead here at Silverbirch House. I am really excited to be supporting our residents here and working in this beautiful environment. I have been in the care industry now for 6 years, working my way up, I have worked hard to get my Nursing Associate Degree. I am extremely passionate about caring for our residents and I feel very lucky that I get to make a positive impact daily on their lives and the lives of their loved ones.
Job Title: Head of Maintenance
Joined: 2024
Originally from Romania, Adrian Maritan brings a wealth of construction experience to his Maintenance Manager role at Silverbirch House. Since arriving in the UK in 2004, Adrian has worked across various care homes, progressing from Carer to Senior Carer before transitioning into maintenance and management.
Adrian enjoys spending time with residents, ensuring their safe, comfortable, and well-maintained environment.
Job Title: Head of Housekeeping
Joined: 2024
Originally from Bulgaria, Darina Dyulgerova has been living in the UK since 2015. With extensive experience in the hospitality and care home sectors, she is dedicated to maintaining a comfortable, and welcoming environment for our residents. Passionate about her work, Darina takes pride in going above and beyond to enhance residents' daily lives. An art graduate, she continues to enjoy painting in her spare time. Darina’s skills, dedication, and artistic flair make her an invaluable member of our team.
Job Title: Administrator, Speak up Champion
Joined: 2024
Hello, My name is Nicky and I am the Administrator at Silverbirch House. I joined Barchester in January, having worked in the care industry for 20 years I have always heard great things about the company and am pleased to be working here in this beautiful home.
I take great pride in my work and I am happy to be in a position that supports my colleagues and our residents I look forward to seeing the home grow. I am also the home's 'Speak Up' Champion, this is something I am very proud of and it gives me comfort knowing I can be here to support my peers.
I have two grown children and I love animals. I also spend a lot of my spare time watching most sports. I am very happy to be part of this team.
Job Title: Administration assistant
Joined: 2023
Hello, my name is Asma. I work as the receptionist and administration assistant at Silverbirch House. Since joining the team, I've felt a strong connection with Barchester, and have enjoyed bonding with my new colleagues. Everyone at Silverbirch has been so kind and helpful to me. I'm proud to be the first person in my family to graduate, with a degree in computer science and engineering.
I'm confident that Barchester will help me to further develop my skills and shape my life. I'm also a mother of two beautiful children and have a wonderful family. My biggest wish is for my parents to visit from India so I can show them where I work and the incredible Barchester family I'm a part of. I consider Silverbirch House my new home, and I hope you will too.
Job Title: Resident Ambassador
Joined: 2024
Meet Bob Silverbirch’s Resident Ambassador.
Bob was the first resident to move into his new forever home when we opened our doors just a few short weeks ago. We are delighted for him to take on this role. Bob was born in Gateshead before moving to Surrey for his career in his 20s. He had a very successful career as a Health and Safety Manager at an Oil Company. He has 3 sons and 6 grandchildren who he is extremely proud of.
You will usually find Bob in our Cafe with a hot drink and listening to Opera his favourite kind of music. Come along and join us for a coffee and some homemade cake. Meet the team and of course Bob and the other residents too.
Job Title: Senior Carer
Joined: 2024
My name is Elia Fernandes, I have been a dedicated professional in the care industry since 2017 when I joined Barchester in 2024. I am passionate about my work and thrive in the dynamic environment provided by Barchester. I see working within such a large organisation as an opportunity for continuous growth and learning.
What I value the most about Barchester is the sense of community and compassion that flows throughout the organisation. I am surrounded by a diverse team of individuals, each with their own cultural backgrounds and aspirations. Despite these differences, we all share a common goal: the well-being of the residents we serve.
Job Title: Carer
Joined: 2024
Hello, My name is Mihaela and originally I'm from Romania.
I'm a compassionate and dedicated care assistant with seven years of experience in elderly care, working with residents in a nursing home.
I'm passionate about elder care, and skilled at managing schedules supporting residents and promoting their independence. I am culturally sensitive, with the ability to provide both physical and emotional support to residents.
I'm very happy to have the opportunity to be part of the Silverbirch House family.
Job Title: Carer
Joined: 2024
I'm Kelvin Mbugua, originally from Kenya and proud to be a part of the Silverbirch House team. What drew me to Barchester was their outstanding support, commitment to training, and a clear path for career progression. But what really sealed the deal for me was the warm welcome I received from the team, who embrace diversity and work together to ensure our residents receive the best care possible. Working at Silverbirch Home has been incredibly rewarding. Every day, I have the privilege of helping our residents and making a positive impact on their lives. Seeing them achieve their personal goals is truly inspiring and reminds me why I love what I do.
Job Title: Carer
Joined: 2024
Hi, I'm Kopila. I bring over two decades of experience in the healthcare sector. My journey in healthcare began in Nepal, where I worked as a nurse. Fast forward to today, I've committed myself to caring for the elderly and those battling dementia at Barchester. Since taking on this role, my motivation and passion have only grown. I find this job incredibly rewarding, being able to make such a difference in each individual's life. So, every day, I strive to positively impact the residents' well-being, whether it's through a simple hello or a heartfelt conversation.
Knowing that even the smallest of things can brighten someone's day drives me forward. However, being part of such an amazing team makes this work all the more fulfilling. Rest assured, your loved ones are in safe hands.
Job Title: Carer
Joined: 2024
My name is Cristian, and I'm thrilled to be part of the team here at Silverbirch House. From the moment I stepped through the doors, I felt a sense of belonging and knew this was the perfect place for me. The warmth of the residents and the dedication of my colleagues convinced me that I was in the right place and that working here would provide me with a chance to contribute to a wonderful and modern care home. With nine years of experience in providing care, I'm eager to make a positive impact on the lives of our residents. It's my mission to ensure that each resident receives the same level of care and support that I would give to my own family members.
Barchester have provided me with both time and training to help me grow personally and professionally. I look forward to continuing to develop my skills and knowledge, enriching the lives of our residents along the way.
Job Title: Carer
Joined: 2024
As a diligent and empathetic professional with experience in people and data management.
I've always had a passion for jobs that involve helping others and making a positive impact, whether it is providing practical or emotional support to vulnerable, homeless, physically, or mentally challenged individuals from diverse backgrounds and cultures.
I choose to work with Barchester because I believe in her vision and value statement. Barchester provides a breath of fresh air of what I believe residential/care homes should be. The residents see it as a home away from home (as it should be), and the staff are well treated with respect and adequate support, training etc
Working alongside like-minded management to achieve a common goal is quite refreshing and gives me a sense of fulfilment each day because no two days are the same.
Job Title: Carer
Joined: 2024
Hello, my name is Doina. Originally from Romania, I moved to the UK in January 2019. I began my career as a carer in a nursing home before transitioning to community care after two years. I cherished the experience and the people I met eventually it was time for a change for me. I joined Barchester and am now part of the wonderful team at Silverbirch House. I look forward to welcoming you to our warm and caring community.
Job Title: Carer
Joined: 2024
Laila brings over 10 years of experience in nursing and residential care to Silverbirch House, alongside her part-time role in the ultrasound and X-ray departments at the Royal Surrey Hospital. Her passion for care grew while nursing her grandmother through COVID and supporting her through long COVID.
In her free time, Laila enjoys staying active at the gym, walking in nature, and relaxing with a good movie. Inspired by her grandmother, she loves working at Silverbirch House, where she’s dedicated to making a positive impact on residents’ lives every day.
Job Title: Carer
Joined: 2024
Maridel joined Silverbirch House after gaining valuable experience at a care home in Cobham and working in social services back home in the Philippines. Her passion for care began when she looked after her mum, inspiring her to dedicate her career to helping others.
Outside of work, Maridel enjoys TV, movies, and travelling, but her favourite part of the job is getting to know the residents and being part of their lives. She’s a valued member of the Silverbirch House team, bringing warmth and compassion to everything she does.
Job Title: Head Chef
Joined: 2024
My name is Daniel. I began my culinary journey in England in 2015, working as a chef in various care homes.
Having completed all my qualifications, I am now ready and awaiting the opportunity to step into a head chef role.
Cooking runs in my family as both my grandmother and father were chefs, so joining the culinary world felt like a natural path for me. I have a deep passion for creating delicious meals for residents with dysphagia and have specialised training in molecular gastronomy to ensure everyone enjoys their dining experience. I look forward to bringing my skills and passion to the table as I continue to grow in my career.
Job Title: Housekeeper
Joined: 2024
My name is Bimala, and I moved to the UK in 2010 from my hometown of Pokhara, Nepal, a place known for its stunning mountain ranges. I have a background in caregiving and am now proud to serve as a housekeeper here at Silverbirch House. In my free time, I love going for walks and watching movies. I look forward to contributing to the warm and welcoming environment at Silverbirch House.
Job Title: Hospitality Assistant
Joined: 2024
Jac is a dedicated Hospitality Assistant at Silverbirch House, balancing his role with being a university student.
Having already earned a degree in Property Development, he is now pursuing a master’s degree while also running his own six-a-side football business. Jac’s passion for helping people shines through in his interactions with residents, and he finds great joy in contributing to their well-being and happiness.
Job Title: Kitchen Assistant
Joined: 2024
Jakub is a valued member of the kitchen team at Silverbirch House, where he supports the delivery of delicious meals for our residents. Currently studying Business Economics, Jakub skillfully balances his work and education. Outside of work and studies, he enjoys both watching and playing sports, bringing his energy and enthusiasm to everything he does.
Job Title: HSA
Joined: 2024
Hello my name is Julie and I am the Home Services Advisor for Silverbirch House Care Home.
My background and experience has always been customer focus and service driven.
To help advise and offer support for people looking into care for themselves or a loved one is often fraught with emotion and I feel that my patience and understanding helps with their unique journey.
The Silverbirch family have been so welcoming and I absolutely love our residents. Each and every day here is different and brings a lot of joy. This home has the very best team and feels already like an extended family.