Barchester Silverbirch House Care Home

19 Tovey Green, Guildford GU3 3FF
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9.8 34 Reviews
  • Barchester Silverbirch House Care Home, Guildford
Silverbirch House is a new, premium care home in Guildford offering residential care as well as specialist care for people living with dementia.

Staff at the home offer care that is tailored to the individual and their unique needs.

Respect and dignity are at the heart of their care.

There is a choice of nutritious meals available to residents along with snack and night bite options and a whole host of stimulating activities on offer.

Care Provided by Barchester Silverbirch House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise White (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023

Funding & Fees Guide for Barchester Silverbirch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,736
  • (these prices are only a guideline, please contact Barchester Silverbirch House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Silverbirch House Care Home Reviews (34)

Total of 34, showing 21-34
9.8

Barchester Silverbirch House Care Home has a Review Score of 9.8 (9.813) out of 10, based on 34 reviews in the last 2 years. Over all time Barchester Silverbirch House Care Home has 34 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I am an ex-carer of the resident who has now lived here for three weeks. I come to visit three times a week. Very impressed so far.

Reply from Louise White, General Manager at Barchester Silverbirch House Care Home

Thank you so very much for your lovely review. Your positive feedback is very much appreciated and I will ensure this is shared with my extremely dedicated team. Our resident enjoys your weekly visits and we look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for 2 weeks at Silverbirch House for respite care. In her own words, "The food was excellent as were the staff who served it. The staff couldn't do enough to help and were wonderful. I felt safe and very well looked after" From a daughter's perspective the home is very well presented
giving a hotel feel. The activities are arranged throughout the day and the residents are made to feel welcome and engaged at all times. The phone is always answered swiftly and any issues are attended to immediately. We are both very impressed.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you so much for your wonderful review! We are all thrilled to hear that your mother had such a positive experience at Silverbirch House. We strive to create a welcoming and engaging environment, and your feedback confirms our efforts. From our point of view, it was an absolute pleasure getting to know both yourself and your mum. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly staff and care home.
Very good environment and facilities.
Appears to be a good range and amount of activities for residents.
Appears to be good standard of care for residents.
Mother-in-law seems happy at the home.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you for your kind review. We are delighted to hear that you found our staff welcoming and friendly. And we certainly aim to create a warm and inviting atmosphere. Keeping our residents active and entertained is crucial for their well-being, and we're glad it shows. Thank you again for your thoughtful feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Such an amazing establishment. The staff are all so very kind and caring - above and beyond expectations. Mum has been treated with dignity and respect throughout her stay. I would definitely recommend Silverbirch to anyone.
We cannot thank you enough for all that you have done for Mum. Many thanks.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you so much for your review. Your recommendation of Silverbirch means the world to us. We are grateful for your kind words and your appreciation for the care we've provided. Many thanks, the Silverbirch team.


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Overall Experience  Overall Experience 5.0 out of 5

Silverbirch House Care Home has a luxurious hotel feel, and the staff are friendly and professional, ensuring the residents feel well taken care of and comfortable. The facilities are modern and well-maintained, with spacious rooms and common areas for socialising and relaxation. There are a range of
activities and amenities to keep residents engaged and entertained.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you for your review! We're delighted that you enjoy your visits to the home and its facilities. A friendly and professional experience is what we aspire to provide, your kind words mean a lot to us. Best regards, the Silverbirch team.


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Overall Experience  Overall Experience 5.0 out of 5

My friend seems very well looked after by friendly and very caring, patient staff. All her needs are catered for and any anxiety she feels is swiftly dealt with, leaving her feeling reassured and safe.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you for taking the time to share your thoughts. We're delighted that your friend feels well looked after. Ensuring that all her needs are met and it is essential to address anxiety swiftly. It's essential to gain your perspective as well as our residents so that we may gain a wider view of the service and satisfaction we endeavour to deliver. If there's anything more we can do to support her or address any concerns, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has a lovely, bright room overlooking the garden. All the carers are very friendly and kind. A lovely home altogether. Excellent food.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you so much for sharing your positive feedback! We're thrilled to hear that your friend is settled and happy here at Silverbirch House. We actively seek the views of both our residents and their friends and family and that includes any suggestions around activities or where we may need to improve our service, so if there's anything more we can do to enhance your friend's experience, please don't hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

All staff are courteous and attentive to both residents and their families.
The reason I only gave four stars instead of five for facilities is that perhaps, as more residents come, satellite TV could be installed.
And regarding the food and drink category, perhaps a little more could be offered at
the entrance cafe, for those who might be a bit hungry outside of meal times.
To always have someone on reception/host would take extra responsibility away from the carers. The lovely receptionist has been caring too.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you find our staff courteous and attentive, we strive to make sure both residents and relatives feel looked after. Regarding your suggestions, we appreciate your input on the facilities and amenities. We're always looking for ways to enhance our residents' experiences. Thank you again for your feedback, and please don't hesitate to reach out if you have any further suggestions or concerns.


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Overall Experience  Overall Experience 5.0 out of 5

My Grandma has recently moved into this new Barchester home around Feb 2024. She was reluctant at first as she has lived independently for so long (she is 98Yrs). However, she is now so happy with her decision to move and the home's staff have been very supportive of this new chapter of her life. She
now loves her new home, the staff are warm and understanding.
I honestly can't fault the care she receives and the facilities. The staff are welcoming, knowledgeable and vigilant. The home has state-of-the-art facilities, which are kept very clean. The property feels very homely and has lovely décor. Every time I go to visit it feels like one big family home. The food and activities are engaging for their residents.
Nice to see a care home ran so well and really taking care of their residents. Each resident is treated with respect and dignity. The care they provide is completely person-centred and all of the residents' wishes are always respected.
I couldn't recommend it enough! Thank you!

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you so much for sharing your experience! Your grandma is a valued member of our Silverbirch House community. It means a lot to us to know that she feels happy and cared for. We take pride in providing a welcoming, homely environment for our residents but feedback is key to knowing with all the best intentions everyone is happy. Thank you again for your kind words!


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Overall Experience  Overall Experience 4.0 out of 5

I spent two weeks here for respite and was made to feel very welcome by all staff and other residents.
I settled very well in the most comfortable surroundings and would not hesitate to recommend Barchester Silverbirch House Care Home.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you! We're thrilled to hear you felt welcome and settled during your stay with us at Barchester Silverbirch House Care Home. Your recommendation means a lot to us. We're here whenever you need us.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and facilities at Barchester Silverbirch House Care Home enough. Ever since my mother took up residence in February 2024, the staff have always been not only professional and helpful but also friendly and approachable. Staff are keen and obviously love their work caring for
people. Together with the excellent facilities and setting, Silverbirch is homely, restful and welcoming with a range of activities available to partake in or not as my mother wishes.
My family and I are grateful for all the wonderful assistance that staff have provided. It is reassuring to know that Mother is in the right place to ensure that the 24-hour care she now needs is provided. Thank you.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

We sincerely appreciate your glowing review of Barchester Silverbirch House Care Home. It's heartening to hear that your experience with our staff and facilities has been positive. We strive to maintain an environment where residents feel secure, valued and cared for. Thank you for entrusting us with your mum's care.


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Overall Experience  Overall Experience 4.0 out of 5

Beautiful place and caring staff. Always welcome you and look after my husband well.
Hopefully, there will soon be more activities but everyone makes an effort to keep residents happy.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you so much for your kind words! We're delighted to hear that you find Silverbirch House a beautiful place and that we are looking after your husband, that's what it's all about.


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Overall Experience  Overall Experience 5.0 out of 5

We are very pleased indeed with the care the staff are taking with Mum. The staff are all very friendly and cheerful. Also, staff have gone out of their way to make Mum feel welcome. Excellent care home, I would recommend. 2 minor points for attention, 1, Smart TVs with elderly confused people? Mum
just wanted to press a button and see a particular channel. 2, visitors come and don't sign in, we didn't know who they were. Please ask everyone to identify themselves.

Reply from Paul Sines, Home Services Advisor at Barchester Silverbirch House Care Home

Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you're pleased with the care your mum is receiving and that our staff have been welcoming. cheerful and efficient. Your recommendation means a lot to us. Regarding your points for attention, we appreciate your input. We understand the importance of simplicity and ease of use, especially with technology like Smart TVs, and we are always reviewing and looking into how we can improve the experience for residents. Additionally, we'll reinforce our visitor sign-in policy to ensure the safety and security of all residents. Thank you for bringing these matters to our attention.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful and friendly. Room is comfortable and spacious. Food is most acceptable. Cinema most acceptable. It is great staying here. The home is lovely.

Reply from Louise White, General Manager at Barchester Silverbirch House Care Home

Thank you very much Rosemary for taking the time to write this review, we are so pleased that you are happy staying at Silverbirch, we love having you with us. Thank you again, General Manager.


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Barchester Silverbirch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Barchester Silverbirch House Care Home is calculated as follows: ( (327 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 396 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Silverbirch House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (20)

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Meet the Team (22)

Louise

Louise White

Job Title: General Manager

Joined: 2023

Hi, my name is Louise, and I am the General Manager at Silverbirch Care Home. Welcome to our website.


Caring for others has been my passion since childhood, growing up in a nursing family. With over 30 years of experience in the adult care sector, I am dedicated to providing outstanding, person-centred care to ensure every resident feels at home, settled, and safe.


I am committed to leading my team with the highest standards of care and compassion. I share my knowledge and expectations with them to ensure we deliver exceptional service to our residents.


Supporting, reassuring, and communicating with residents and their loved ones is my top priority. I am privileged to be part of their journey, ensuring a smooth and comfortable transition into our beautiful home.


Cristina

Cristina Volosetchi

Job Title: Deputy Manager

Joined: 2024

Hello, My name is Cristina. I am the Deputy Manager here at Silverbirch House. I have worked in the care industry for 6 years, working my way up from care assistant to deputy manager. During this time I completed a nurse associate university programme, leading me to become a registered nurse associate in 2023. Supporting our residents, their families and my team is something that I pour my heart and soul into, their happiness and well-being mean a lot to me. I am proud to work in this beautiful home and I look forward to watching it grow.


Cosmin

Cosmin Volosetchi

Job Title: Care Community Lead

Joined: 2024

Hello, My name is Cosmin. I am the Care Community Lead here at Silverbirch House. I am really excited to be supporting our residents here and working in this beautiful environment. I have been in the care industry now for 6 years, working my way up, I have worked hard to get my Nursing Associate Degree. I am extremely passionate about caring for our residents and I feel very lucky that I get to make a positive impact daily on their lives and the lives of their loved ones.


Adrian

Adrian Maritan

Job Title: Head of Maintenance

Joined: 2024

Originally from Romania, Adrian Maritan brings a wealth of construction experience to his Maintenance Manager role at Silverbirch House. Since arriving in the UK in 2004, Adrian has worked across various care homes, progressing from Carer to Senior Carer before transitioning into maintenance and management.


Adrian enjoys spending time with residents, ensuring their safe, comfortable, and well-maintained environment.


Darina

Darina Dyulgerova

Job Title: Head of Housekeeping

Joined: 2024

Originally from Bulgaria, Darina Dyulgerova has been living in the UK since 2015. With extensive experience in the hospitality and care home sectors, she is dedicated to maintaining a comfortable, and welcoming environment for our residents. Passionate about her work, Darina takes pride in going above and beyond to enhance residents' daily lives. An art graduate, she continues to enjoy painting in her spare time. Darina’s skills, dedication, and artistic flair make her an invaluable member of our team.


Nicky

Nicky Dymott

Job Title: Administrator, Speak up Champion

Joined: 2024

Hello, My name is Nicky and I am the Administrator at Silverbirch House. I joined Barchester in January, having worked in the care industry for 20 years I have always heard great things about the company and am pleased to be working here in this beautiful home.


I take great pride in my work and I am happy to be in a position that supports my colleagues and our residents I look forward to seeing the home grow. I am also the home's 'Speak Up' Champion, this is something I am very proud of and it gives me comfort knowing I can be here to support my peers.


I have two grown children and I love animals. I also spend a lot of my spare time watching most sports. I am very happy to be part of this team.


Assma

Assma Rahamathulla

Job Title: Administration assistant

Joined: 2023

Hello, my name is Asma. I work as the receptionist and administration assistant at Silverbirch House. Since joining the team, I've felt a strong connection with Barchester, and have enjoyed bonding with my new colleagues. Everyone at Silverbirch has been so kind and helpful to me. I'm proud to be the first person in my family to graduate, with a degree in computer science and engineering.


I'm confident that Barchester will help me to further develop my skills and shape my life. I'm also a mother of two beautiful children and have a wonderful family. My biggest wish is for my parents to visit from India so I can show them where I work and the incredible Barchester family I'm a part of. I consider Silverbirch House my new home, and I hope you will too.


Bob

Bob Beight

Job Title: Resident Ambassador

Joined: 2024

Meet Bob Silverbirch’s Resident Ambassador.


Bob was the first resident to move into his new forever home when we opened our doors just a few short weeks ago. We are delighted for him to take on this role. Bob was born in Gateshead before moving to Surrey for his career in his 20s. He had a very successful career as a Health and Safety Manager at an Oil Company. He has 3 sons and 6 grandchildren who he is extremely proud of.
You will usually find Bob in our Cafe with a hot drink and listening to Opera his favourite kind of music. Come along and join us for a coffee and some homemade cake. Meet the team and of course Bob and the other residents too.


Elia

Elia Fernandes

Job Title: Senior Carer

Joined: 2024

My name is Elia Fernandes, I have been a dedicated professional in the care industry since 2017 when I joined Barchester in 2024. I am passionate about my work and thrive in the dynamic environment provided by Barchester. I see working within such a large organisation as an opportunity for continuous growth and learning.


What I value the most about Barchester is the sense of community and compassion that flows throughout the organisation. I am surrounded by a diverse team of individuals, each with their own cultural backgrounds and aspirations. Despite these differences, we all share a common goal: the well-being of the residents we serve.


Mihaela

Mihaela Vintan

Job Title: Carer

Joined: 2024

Hello, My name is Mihaela and originally I'm from Romania.


I'm a compassionate and dedicated care assistant with seven years of experience in elderly care, working with residents in a nursing home.


I'm passionate about elder care, and skilled at managing schedules supporting residents and promoting their independence. I am culturally sensitive, with the ability to provide both physical and emotional support to residents.


I'm very happy to have the opportunity to be part of the Silverbirch House family.


Kelvin

Kelvin Mbugua

Job Title: Carer

Joined: 2024

I'm Kelvin Mbugua, originally from Kenya and proud to be a part of the Silverbirch House team. What drew me to Barchester was their outstanding support, commitment to training, and a clear path for career progression. But what really sealed the deal for me was the warm welcome I received from the team, who embrace diversity and work together to ensure our residents receive the best care possible. Working at Silverbirch Home has been incredibly rewarding. Every day, I have the privilege of helping our residents and making a positive impact on their lives. Seeing them achieve their personal goals is truly inspiring and reminds me why I love what I do.


Kopila

Kopila Suyal

Job Title: Carer

Joined: 2024

Hi, I'm Kopila. I bring over two decades of experience in the healthcare sector. My journey in healthcare began in Nepal, where I worked as a nurse. Fast forward to today, I've committed myself to caring for the elderly and those battling dementia at Barchester. Since taking on this role, my motivation and passion have only grown. I find this job incredibly rewarding, being able to make such a difference in each individual's life. So, every day, I strive to positively impact the residents' well-being, whether it's through a simple hello or a heartfelt conversation.


Knowing that even the smallest of things can brighten someone's day drives me forward. However, being part of such an amazing team makes this work all the more fulfilling. Rest assured, your loved ones are in safe hands.


Cristian

Cristian Catalin

Job Title: Carer

Joined: 2024

My name is Cristian, and I'm thrilled to be part of the team here at Silverbirch House. From the moment I stepped through the doors, I felt a sense of belonging and knew this was the perfect place for me. The warmth of the residents and the dedication of my colleagues convinced me that I was in the right place and that working here would provide me with a chance to contribute to a wonderful and modern care home. With nine years of experience in providing care, I'm eager to make a positive impact on the lives of our residents. It's my mission to ensure that each resident receives the same level of care and support that I would give to my own family members.


Barchester have provided me with both time and training to help me grow personally and professionally. I look forward to continuing to develop my skills and knowledge, enriching the lives of our residents along the way.


Remi

Remi Payne

Job Title: Carer

Joined: 2024

As a diligent and empathetic professional with experience in people and data management.


I've always had a passion for jobs that involve helping others and making a positive impact, whether it is providing practical or emotional support to vulnerable, homeless, physically, or mentally challenged individuals from diverse backgrounds and cultures.


I choose to work with Barchester because I believe in her vision and value statement. Barchester provides a breath of fresh air of what I believe residential/care homes should be. The residents see it as a home away from home (as it should be), and the staff are well treated with respect and adequate support, training etc


Working alongside like-minded management to achieve a common goal is quite refreshing and gives me a sense of fulfilment each day because no two days are the same.


Doina

Doina Dumitrescu

Job Title: Carer

Joined: 2024

Hello, my name is Doina. Originally from Romania, I moved to the UK in January 2019. I began my career as a carer in a nursing home before transitioning to community care after two years. I cherished the experience and the people I met eventually it was time for a change for me. I joined Barchester and am now part of the wonderful team at Silverbirch House. I look forward to welcoming you to our warm and caring community.


Laila

Laila Rehman

Job Title: Carer

Joined: 2024

Laila brings over 10 years of experience in nursing and residential care to Silverbirch House, alongside her part-time role in the ultrasound and X-ray departments at the Royal Surrey Hospital. Her passion for care grew while nursing her grandmother through COVID and supporting her through long COVID.


In her free time, Laila enjoys staying active at the gym, walking in nature, and relaxing with a good movie. Inspired by her grandmother, she loves working at Silverbirch House, where she’s dedicated to making a positive impact on residents’ lives every day.


Maridel

Maridel Bondoc

Job Title: Carer

Joined: 2024

Maridel joined Silverbirch House after gaining valuable experience at a care home in Cobham and working in social services back home in the Philippines. Her passion for care began when she looked after her mum, inspiring her to dedicate her career to helping others.


Outside of work, Maridel enjoys TV, movies, and travelling, but her favourite part of the job is getting to know the residents and being part of their lives. She’s a valued member of the Silverbirch House team, bringing warmth and compassion to everything she does.


Daniel

Daniel Mihai Popescu

Job Title: Head Chef

Joined: 2024

My name is Daniel. I began my culinary journey in England in 2015, working as a chef in various care homes.


Having completed all my qualifications, I am now ready and awaiting the opportunity to step into a head chef role.


Cooking runs in my family as both my grandmother and father were chefs, so joining the culinary world felt like a natural path for me. I have a deep passion for creating delicious meals for residents with dysphagia and have specialised training in molecular gastronomy to ensure everyone enjoys their dining experience. I look forward to bringing my skills and passion to the table as I continue to grow in my career.


Bimala

Bimala Gurung

Job Title: Housekeeper

Joined: 2024

My name is Bimala, and I moved to the UK in 2010 from my hometown of Pokhara, Nepal, a place known for its stunning mountain ranges. I have a background in caregiving and am now proud to serve as a housekeeper here at Silverbirch House. In my free time, I love going for walks and watching movies. I look forward to contributing to the warm and welcoming environment at Silverbirch House.


Jac

Jac Walsh

Job Title: Hospitality Assistant

Joined: 2024

Jac is a dedicated Hospitality Assistant at Silverbirch House, balancing his role with being a university student.


Having already earned a degree in Property Development, he is now pursuing a master’s degree while also running his own six-a-side football business. Jac’s passion for helping people shines through in his interactions with residents, and he finds great joy in contributing to their well-being and happiness.


Jakub

Jakub Szczepaniac

Job Title: Kitchen Assistant

Joined: 2024

Jakub is a valued member of the kitchen team at Silverbirch House, where he supports the delivery of delicious meals for our residents. Currently studying Business Economics, Jakub skillfully balances his work and education. Outside of work and studies, he enjoys both watching and playing sports, bringing his energy and enthusiasm to everything he does.


Julie

Julie Shaw

Job Title: HSA

Joined: 2024

Hello my name is Julie and I am the Home Services Advisor for Silverbirch House Care Home.


My background and experience has always been customer focus and service driven.


To help advise and offer support for people looking into care for themselves or a loved one is often fraught with emotion and I feel that my patience and understanding helps with their unique journey.


The Silverbirch family have been so welcoming and I absolutely love our residents. Each and every day here is different and brings a lot of joy. This home has the very best team and feels already like an extended family.