Fees are based on a full assessment of need.
No visiting restrictions. The home has a lunch club for relatives and visitors to enjoy lunch with relatives and friends.
The home has ample free parking for visitors and a secure car park.
Alderbrook Care Home has a Review Score of 9.7 (9.749) out of 10, based on 9 reviews in the last 2 years. Over all time Alderbrook Care Home has 9 reviews.
Review from Elisabeth B (Friend of Resident) published on 14 March 2025
Submitted via Website •
Report
Reply from Clare McCourt, Home Manager at Alderbrook Care Home
Thank you for your wonderful feedback, this has been shared amongst the staff team. We are honoured, we were trusted to care for your dear friend who will be missed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Wife of Resident) published on 14 February 2025
Submitted via Website •
Report
Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home
Thank you for taking the time to leave such a wonderful review. We are delighted at your 5-star rating and kind words. The team at Alderbrook are extremely dedicated and will be proud to receive such feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V H (Daughter of Resident) published on 13 January 2025
Submitted via Website •
Report
Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home
Thank you for taking the time to leave a review. We are so pleased to read your complimentary feedback and that Mum's stay was such a success. We look forward to welcoming Mum again in the future should she require any further respite.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kate B (Daughter of Resident) published on 25 November 2024
Submitted via Website •
Report
Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home
Thank you for taking the time to leave Alderbrook such a wonderful review. It is very satisfying for the team to receive such high praise for the dedicated service they deliver. We are delighted your experience has been so positive and the impact on your mother has proved to be so beneficial.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T H (Son of Resident) published on 21 November 2024
Submitted via Website •
Report
Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home
Thank you for taking the time to leave a review. We are very happy to read your experience has been a positive one and that you have such complimentary feedback to share about the team. Our care and support extend beyond our residents as we appreciate how important residents' families and support networks are.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Daughter of Resident) published on 9 October 2024
Submitted via Website •
Report
Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home
Thank you for taking the time to leave Alderbrook such a positive and fantastic 5* review. We are so pleased that your experience has been both reassuring and professional. The team are totally dedicated, as you have acknowledged and do a fabulous job of delivering the highest standard of care as well as delivering a nurturing, engaged and stimulating environment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary L (Son of Resident) published on 24 July 2024
Submitted via Postal Card •
Report
Reply from Clare McCourt, Care Home Manager at Alderbrook Care Home
Thank you for your review and kind words about Alderbrook Care Home. Our team are fond of your mum and happy to hear your positive feedback on the facilities and the empathy of our staff. Feedback on our lounge and dining areas, food and drink, and overall care is invaluable. We strive to provide a welcoming and supportive environment for our residents and their visitors, and your recognition means a lot to us. Thank you for your support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Timothy P (Resident) published on 15 May 2024
Submitted via Website •
Report
Reply from Clare McCourt, Care Home Manager at Alderbrook Care Home
It's our top priority to make sure you feel cared for, supported and valued here at Alderbrook - we are so pleased to know that you're happy here. The kitchen team will also be delighted to know that their food is being enjoyed. Thank you so much for this review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Friend of Resident) published on 18 March 2024
Submitted via Postal Card •
Report
Reply from Clare McCourt, Care Home Manager at Alderbrook Care Home
Thank you for taking the time to write this review. We're very proud of our comfortable and welcoming home and our brilliant team, so it's great to get reviews like this which show the positive impact that they have.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.749) out of 10 for Alderbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.849 for Alderbrook Care Home is calculated as follows: ( (91 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.849
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Alderbrook Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 04 Mar 2025
We are currently accepting admissions for complex nursing, dementia care and mental health.
There are currently no awards/recognitions posted yet for Alderbrook Care Home
Loading
Loading events
Job Title: Care Home Manager
Joined: 2023
Hi, I am Clare and I am the Home Manager at Alderbrook Care Home.
I join Alderbrook with a wealth of experience from an impressive 14-year career in the care sector. I have a degree in general nursing and an NVQ5 in management.
I have managed a number of care homes, each achieving a “good” or improved CQC rating under my guidance. My expertise spans a diverse range of care categories, from residential and general nursing to dementia care, physical disabilities, and complex care needs.
My combined experience with a caring and empathetic approach puts residents at the heart of everything I and the team I lead, do.
As a Peripatetic Manager, I honed my skills in elevating care standards, quality assurance, and clinical governance across a range of facilities. Now, as the Care Home Manager at Alderbrook, I lead on delivering the highest quality service, supporting the care team to make a meaningful impact on the lives of our residents.
Job Title: Clinical Deputy Manager
Joined: 2023
Hi, I am Charlie and I am the Clinical Deputy Manager at Alderbrook care home.
Job Title: Administrator
Joined: 2023
Hi, I am Anisah and I am the Administrator at Alderbrook Care Home.