The Bridge Care Home

Brunel Way, Dartford DA1 5FW
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Top 20 carehome certificate
9.9 51 Reviews
  • The Bridge Care Home, Dartford
The Bridge Luxury Care Home, in Dartford, redefines the standards of upscale care. They ensure that the residents experience a unique blend of well-being, expert dementia care, cutting-edge technology, a vibrant community and an exceptional team of dedicated carers. The all-inclusive care package covers everything from accommodation and meals to personalised services, fostering peace of mind and allowing your loved ones to savour the enriching moments provided.

Discover a realm of luxury living that goes beyond the ordinary. The meticulously designed rooms and lounges envelop residents in a sophisticated and elegant ambiance, promoting tranquillity and overall well-being. At The Bridge, luxury is not just a concept; it's a commitment to enhancing your quality of life through exceptional experiences and the joyous little luxuries that make each day special.

Moreover, the facility boasts a state-of-the-art cinema room for entertainment, private dining experiences for culinary delights, a rejuvenating spa room and salon for pampering and a fully-equipped gym to support your well-being journey.

The home's unwavering dedication ensures that every resident feels cherished, pampered and immersed in the refined living that defines the community. Welcome to a world where luxury meets care, creating an environment where residents can truly enjoy the pinnacle of elegant living.

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Care Provided by The Bridge Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • HBC 2021 Ltd
  • Person in charge
  • Demi Fuller (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Bridge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,800
    • Self-Funded Residential Dementia Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Care £1,700 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,800
  • (these prices are only a guideline, please contact The Bridge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the reception team to make a tour booking to visit The Bridge Care Home.


  • Parking

  • Parking is available in the care home's car park. Also EV charging ports on site.


The Bridge Care Home Reviews (51)

Total of 51, showing 1-20
9.9

The Bridge Care Home has a Review Score of 9.9 (9.948) out of 10, based on 51 reviews in the last 2 years. Over all time The Bridge Care Home has 51 reviews.

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Review from Lilian K (Respite Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the Bridge for a second time and was very pleased to see that the level of service had not decreased. The service is beyond anybody's expectation. This care home would be my choice above all others if I needed to stay as a resident for a long time. There are so many things on offer that
include any, or all of, the residents, with plenty of different activities and outings. The standard of the building, it's gardens, rooms and meals are outstanding. The way that I was treated relieved me of the fear that I have had if I need to have long stays. I have visited 5 other care homes and found that the basic price for a week is £1650 and were very wanting. The price of staying for 7 nights at The Bridge was £1950. I could not believe what you actually get at this care home for that price was a brilliant surprise. I found this care home by chance. Every member of staff were experienced, respectful, kind, caring and genuine. I would look forward to the next time that I stay.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your review. We are over the moon that you enjoy your stay and equally we love having you! we hope to see you again, take care.


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Review from Natalie K (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so over the moon that mum has really, really enjoyed her stays at The Bridge Care Home. Everytime I tell her I've booked her some restbite, she lights up with a huge smile and really looks forward to going there. They're so amazing at the home, so much so, that I can honestly say that I can go away
on my own little trip and not have a single worry. They bath mum, wash and style her hair and do her nails and she feels and looks radiant and renewed; especially as it's far easier for her to do so in one place and with more help than just what I can provide at home in-between times. I've even been invited to eat with mum when I take her there and pick her up - I make a day of it, as I also love to see the staff and eat with mum's friends, the other residents. It's like a dream there. I never imagined there was such a care home...until The Bridge Care Home. I'm ever so grateful to the staff and I just hope they know that I really do mean that.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your lovely Feedback, we love having your mum here and I'm so glad she looks forward to coming back! See you on her next visit. Thank you!


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Review from J G (Respite Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Administration Manager was very responsive at last-minute request for accommodation - same day. The support driver was very caring and compassionate in transporting me from my hospital stay down to The Bridge. The carers were very supportive of my disability needs and bed responses to hospital -
prescribed medication, taking time to take care of me as a priority. The chef was very accommodating in light of allergy to eggs and dietary choices (no pork products).
Overall, the experience was great in spite of my limited mobility. Only one failure - I would have welcomed in house physio. Thanks for all the care and compassion and support.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your feedback, I will pass your review onto the team. We are very happy that you enjoyed your time at The Bridge.


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Review from Alice F (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been blown away by the level of care at The Bridge Care Home. So much has gone into making it a 5 star experience. The manager is fantastic and the activities are brilliant - they really lift dad's time as they are so frequent and fun. The friendly homely care and attention to detail makes me
feel dad is in really safe hands. They go out of their way to communicate with family and do all they can to support. They have such energy and enthusiasm there. Thoroughly recommend.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your lovely feedback. We really do try to make this a 5* experience and I'm very glad you feel like we meet the promised expectations. I will pass these amazing words to the rest of the team.


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Review from P N (Respite Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A wonderful environment in which to find one's way back to good health.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you for this lovely feedback. I will pass on your review to the rest of the team.


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Review from Neil F (Respite Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the The Bridge for two weeks respite care following major surgery.
The level of care, friendliness and professionalism was outstanding.
It is clear that senior management set the agenda that all residents are treated as if they were a favourite family member, and this cascades down through
all the staff irrespective of if they are carers, cleaners, chefs or maintenance.
Visitors are also treated like royalty with nothing too much trouble and refreshments and snacks are available at all times.
I can't speak highly enough about the staff or the facilities which are superb.
I would strongly recommend The Bridge Care Home and would have no hesitation returning or recommending to my family and friends.

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Review from J G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have welcomed my mum into The Bridge family to which we are all thankful for. The care she is receiving is outstanding, from personal care and well-being to ensuring her diet is well catered for and a comprehensive entertainment programme to keep her both physically and mentally active. Although
she's not been there long, we have seen an improvement in both her physical and mental health. In addition to all this The Bridge is welcoming to all the resident's family, there is always a friendly face, a cup of coffee (or something stronger!) and something to eat!

Reply from Demi Fuller, Manager at The Bridge Care Home

Thanks for this amazing review, we loved having you here at The Bridge and we wish you all the best. Thank you!


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Review from C Y (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bridge is nearing its first anniversary and it has been an amazing year. My mum has received first-class care and in a first-class home. Her family have been able to enjoy with her some of the many events and social occasions and, in particular, attended Buckingham Palace with her and the team -
a priceless memory. The Bridge offers exemplary services and I couldn't have wished for anything more.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your review. We love caring for your mum and we are delighted you are happy with her care. Thank you!


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Review from S M (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal care my dad received on 8 January was exceptional, when being discharged from hospital, a member of staff came to collect him. This meant that Dad didn't have to wait hours on a trolley in a chilly makeshift ward for transport back to The Bridge Care Home. It also meant that we could start
our journey back to Oxfordshire knowing dad was safe. Then on our visit on 11th January, I witnessed the most dignified personal care, when Dad needed support in the bathroom. The staff member, was kind, patient, reassuring, not only to Dad but to myself. On both occasions, it felt that the care wasn't just for Dad, but also for myself, which is so reassuring to know Dad is receiving the best possible professional care, even when he is being difficult. Thank you to all of the team.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for such positive feedback. We love caring for your Dad and we are delighted that you are all happy.


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Review from E N (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved in October from another care home in Salisbury. After not a very good experience we were very worried history would repeat itself, however, Mum being at The Bridge has given Mum a new lease of life. The home is an excellent place for Mum, the staff are friendly and helpful and always
smiling and happy, as a family we are very happy with the choice we made and hope Mum enjoys many more years to come.

Reply from Demi Fuller, Manager at The Bridge Care Home

We are so pleased that you are happy with the care your Mother is getting here at The Bridge. Thank you for providing such a lovely review.


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Review from Maria T (Niece of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are amazing. They go out of their way to help. My aunt is very happy and well looked after. Every time we come to see my aunt we are treated as part of the family. There are so many things my aunt can do (arts and crafts). They also take them on outings.

Reply from Demi Fuller, Manager at The Bridge Care Home

Many Thanks for this review, we are thrilled to hear such positive feedback and I will surely pass this onto the team.


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Review from T T (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all the staff at the home in their varied duties from management to cleaning staff. The home is well organised, clean and clearly signposted to the various facilities and rooms. Have eaten there twice and food/service have been excellent. All the staff are considerate, caring and
informative.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you for this feedback and the team's efforts have made a difference.


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Review from J W (Cousin of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved in at very very short notice. My cousin was made welcome. Moving happened quicker than we thought. It was not a problem for the staff, everything was sorted with no problems. The staff are excellent and the care has been amazing. They have helped my cousin settle in. The rooms are lovely.
The residents are great, they all get on well. Their families take notice of the residents and talk to them. So your loved ones are not left with no one to talk to. It's so friendly, the carers are brilliant with the residents. We were so lucky to find this home. I now have my sister and cousin both in there and happy. Thank you to everyone.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for this very positive review. We are delighted that you are happy with the care of your relatives. I will pass this onto the team.


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Review from Claire S (Friend of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a fine dining experience, the deputy manager met us on arrival, she was very nice, and the bar manager and waitress could not do enough for us. The food was amazing.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you for the review. I will pass your lovely comments to my team.


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Review from Kim T (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The Bridge has shown my mother great compassion. Their experience with dementia sufferers has been crucial to improving her wellbeing. We feel relief that she is safe and being cared for by such an excellent team - from the managers to the carers to the staff in the bistro, on reception
and behind the scenes. Communication with family is always forthcoming. The activities offered are wonderful. The Bridge team truly understands community.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your kind words. I will pass your positive feedback to the whole team. Thank you!


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Review from Jeanette F (Friend of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home with everything catered for. Never been to such a wonderful home. The trips and care you give are amazing.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your lovely review. I will pass on your words to the team.


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Review from K A (Granddaughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bridge Care Home has been the perfect place for my nan over the past few months. Every member of staff is so lovely and caring and nothing is ever too much. They have so much patience and their caring nature shines through in everything they do. I am amazed by the excellent customer service that
is shown by the workers. The support and kindness they all offer makes each day brighter for the residents and for their families who visit. Not only has my nan been in The Bridge for the past few months, but also my mum has spent some repite time in there following a hip replacement. The incredible service and love and care they have both received during their stays is something we will always be thankful for as a family. So much gratitude for everything you have done. Special thank you to the deputy manager and home manager, who have been absolute stars to both my mum and my nan. Couldn't ask for anything more. Those girls have such loving natures. Thank you!

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your lovely review. I will pass this on to the whole team. We loved having your Nan and Mum!


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Review from Karen D (Wife of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had the best care at The Bridge. The staff are so friendly and are very helpful.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you for your review. We look forward to seeing your husband again.


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Review from Andrew W (Sister of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi everyone, just wanted to say how happy and satisfied to see my sister in such an environment of care and well-being. My sister is enjoying her time here so much and myself and the rest of the family share the same views. All your staff and management are very professional and caring. As a former
manager and concierge in the public sector, I give you 10/10. Special thanks to two staff members in particular for their service at my sister's birthday meal.

Reply from Demi Fuller, Manager at The Bridge Care Home

Thank you so much for your review. I will pass on these kind words to the team and we hope to see you again soon!


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Review from R H (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was really well looked after by the staff while he was there for respite. Immaculate, clean, comfortable and safe environment was like being on holiday. The friendly, caring staff went above and beyond to meet Dad's needs and make his stay both restful and enjoyable. There was a full range of fun
and engaging activities provided appropriate to clients' needs, as well as services such as spa, gym, salon and bistro. I would highly recommend The Bridge Care Home to anyone looking for temporary or long-term care. Thank you so much for taking good care of Dad.

Reply from Demi Fuller, Manager at The Bridge Care Home

We loved caring for your dad, we are so glad you were happy with the care and service. I will pass your lovely words to the whole team. Thank you.


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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for The Bridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for The Bridge Care Home is calculated as follows: ( (571 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 599 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Bridge Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

Demi

Demi Fuller

Job Title: Home Manager

Joined: 2023

Demi Fuller brings over a decade of dedicated experience in the realm of senior care. Her journey spans various pivotal roles, including senior positions, deputy management and overseeing operations. Notably, Demi played a crucial role in the establishment and management of 7 exquisite private care homes, epitomising luxury and unparalleled comfort.


Last year, Demi’s journey took an exciting turn as she embraced the joys of motherhood, welcoming a beautiful baby boy into her life. She has returned with a renewed passion for her role as Home Manager at The Bridge Care Home. This chapter allows her to focus on the opportunity to be hands-on and closely connected with both the residents and her team. With a commitment to delivering a superior level of care, Demi dedicates herself to enriching the lives of the residents, ensuring their fulfilment and providing an exceptional, luxurious experience that remains unmatched.


Stacey

Stacey Barrett

Job Title: Deputy Manager

Joined: 2023

Stacey Barrett brings a wealth of experience and a heart full of compassion to our luxurious care home. With a remarkable journey that began at the tender age of 18, Stacey's dedication to providing exceptional care has been unwavering.


Stacey's career path started with community care, where she simultaneously pursued her Level 3 certification in health and social care. Her commitment to excellence led her to Groveland Park Care Home, where she quickly advanced from a carer to a senior position. It was during this time that Stacey discovered her true calling lay in luxury care, and she took her skills to new heights.


Her journey soon included studies in health and human sciences at Bexley College and a two-year program in paramedic science at Greenwich University. However, her heart always remained with those in the care home.


Stacey's dedication and expertise led her to a senior role in a dementia unit, and her exemplary work earned her a promotion to Team Leader. Her genuine care and deep understanding of residents with dementia have made her a cherished presence in their lives.


At The Bridge Care Home, Stacey takes great pleasure in getting to know each resident personally and ensuring their experience in our luxury care home is nothing short of exceptional.


Frequently Asked Questions about The Bridge Care Home

What types of Care is The Bridge Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Bridge Care Home provide?

Day Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does The Bridge Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at The Bridge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Bridge Care Home to the centre of Dartford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.