Wellford Gardens has a Review Score of 9.9 (9.914) out of 10, based on 14 reviews in the last 2 years. Over all time Wellford Gardens has 14 reviews.
Review from Nick B (Son of Resident) published on 16 January 2025
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Overall Experience
5.0 out of 5
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Review from Jenny W (Niece of Resident) published on 19 November 2024
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5.0 out of 5
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Review from Mary S (Respite Resident) assisted by family/friend published on 19 November 2024
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5.0 out of 5
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Review from J S (Resident) assisted by family/friend published on 19 November 2024
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Overall Experience
4.0 out of 5
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Review from Joan M (Resident) published on 22 October 2024
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5.0 out of 5
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Review from M H (Daughter of Resident) published on 9 October 2024
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Overall Experience
5.0 out of 5
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Review from K W (Daughter of Resident) published on 30 September 2024
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Overall Experience
5.0 out of 5
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Review from Z M (Friend of Resident) published on 20 September 2024
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Overall Experience
4.0 out of 5
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Review from C U (Daughter of Resident) published on 10 September 2024
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5.0 out of 5
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Review from C M (Resident) published on 10 September 2024
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Overall Experience
5.0 out of 5
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Review from J T (Grandson of Resident) published on 4 September 2024
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5.0 out of 5
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Review from C H (Daughter of Resident) published on 21 August 2024
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Overall Experience
5.0 out of 5
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Review from G K (Daughter of Resident) published on 27 June 2024
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Wellford Gardens
Thank you for taking the time to write us a review, and for sharing your experiences of Wellford Gardens. We're really proud of our home, so to hear that we've been able to exceed your expectations is lovely to hear. It's an honour to care for your mother, and if there is anything else we can do for her, or for you, please don't hesitate to ask.
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Review from Susanne S (Friend of Resident) published on 5 June 2024
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Wellford Gardens
What kind words, thank you! Our team will be delighted to read your feedback - we really do appreciate you taking the time to write us a review. It's always a pleasure to welcome friends and family to Wellford Gardens, and we're so pleased you find it a lovely place to visit.
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The Review Score of 9.9 (9.914) out of 10 for Wellford Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.914 for Wellford Gardens is calculated as follows: ( (149 Excellents x 5) + (14 Goods x 4) ) ÷ 163 Ratings = 4.914
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellford Gardens is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Dorte Chandler is proud to be the General Manager at Wellford Gardens, following a successful career with the Trust. Before joining Wellford Gardens, Dorte was the Home Manager at Spencer Court. She has worked in the care industry for many years and initially joined OSJCT as a carer at Mayott House (now an ECH scheme) when she was 20. Shortly after, Dorte was promoted to Assistant Manager at the age of 21, which made her the youngest in the county at that time. Dorte then moved to Head of Care and became Home Manager with roles at various OSJCT care homes.
Dorte left to take up a position in the training department in Health and Social Care but, because she missed working in a care environment, she re-joined OSJCT in July 2018.
Dorte has a Registered Manager Award, Health and Social Care level 4 and a counselling certificate.
Typically, Dorte begins her day by walking around the home, making notes and chatting with the residents. Dorte meets with the heads of departments on a daily basis to discuss the day ahead and highlight any priorities or appointments.
Dorte feels that every part of her role is equally rewarding, and she particularly loves talking to the residents, making sure they are happy, safe and well taken care of.
Dorte has two particularly fond memories of her time with OSJCT. The first was at Mayott House where she helped a resident fulfil a lifelong ambition of flying in a plane. The second was when she arranged for a resident at Townsend, who used to work on the railway, to go first class on the train to Dawlish in Devon for the day.
In her spare time, Dorte and her husband help their neighbour by doing her gardening and taking her dog out for walks. Dorte also has a love of pets, ballroom dancing and travelling in her campervan.
Job Title: Deputy Manager
Joined: 2024
Joanne has worked in the care sector for almost 20 years.
She started out working for Age Concern, where she soon realised that she needed to do more.
From there, and after having her two children, she began working as a carer before progressing to team leader, care coordinator and then care manager within the same company.
Jo took a break from the care sector for 3 years where she trained teams working in the funeral sector and then later took senior managers through their management qualifications at levels 3 and 5.
She returned to the care environment in 2019 where she was the Registered Manager for a retirement development, spending just over four years there.
Jo started at Wellford Gardens at the beginning of 2024 as the Deputy Home Manager.
Throughout her career, she has gained many qualifications including Level 2, Level 3 and Level 5 in Health and Social Care.
Jo has a passion for raising money for charity and two of her most recent ventures have been completing the Tough Mudder 10K and 100 skips a day challenge for the whole month of October (sometimes in fancy dress) raising just over £2,000 for Cancer research.
Jo loves working in a caring environment; she loves the stories, the conversations and most of all, the people. She loves making a difference and is really excited about her future with OSJCT.
Job Title: Events Manager
Joined: 2015
Sally started as a carer in Glebe House Kidlington in 2015, where she moved over to the activities role in 2018. She moved to Spencer Court in 2021 and was thrilled to win the Trust’s Activities Co-Ordinator of the Year award 2021.
She has also been a finalist for The Outstanding Community Engagement Award two years running. In 2022, Sally was awarded a Chairman’s Commendation for meritorious service to OSJCT.
Sally is very much looking forward to her new role as Events Manager at Wellford Gardens. In particular, she will be looking to involve residents, families, volunteers and the wider community in her events to help create a vibrant environment in a wonderful home, cementing the home’s place at the heart of the community.
On a personal level, Sally enjoys spending time with her family, looking after her two grandsons, and going for long walks with her cocker spaniel, Piper, who also enjoys visiting the residents occasionally.
Job Title: Executive Head Chef
Joined: 2023
Andrew has worked for the Trust since November 2023 having previously been employed with another care provider for seven years, as a head chef, in a luxury residential care setting.
During his time previously, he enjoyed the commissioning stages and the setting up of the catering and hospitality services working closely with the residents to ensure they provided for their wants and needs.
Andrew’s passion is providing excellent food and catering services for our residents and their families.
Outside of work, he enjoys spending time with his family. He has a keen interest in history, spending time outdoors and working on classic sports cars.
Job Title: Housekeeping Manager
Joined: 2023
Bekie has worked with the Trust since December 2023 having been working as an emergency call taker answering 999 calls.
She had previously worked in a luxury residential care home as a Housekeeping Manager before moving to the ambulance service. During her time there, she missed the rewarding & enjoyable roles within a care setting and so when the opportunity arose to work at Wellford Gardens, she was very keen to be part of the team.
Bekie’s background is in hospitality customer service within a number of different roles but her passion will always be social care. She is really looking forward to managing a new team and providing outstanding service to residents.
Outside of work, she is studying for a psychology degree.
Bekie also enjoys watching crime documentaries and snuggling up with her rescue cat, Freddie.
