Waterhouse Manor Care Home

5 Waterhouse Way, Peterborough PE7 8SJ
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9.4 9 Reviews
  • Waterhouse Manor Care Home, Peterborough
Waterhouse Manor Care Home in Peterborough, provides a welcome home to adults requiring care and support.

Trained staff give people the care they need, when they require it with dignity and respect.

A wide range of activities that reflect their interests are available for residents to enjoy.

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Care Provided by Waterhouse Manor Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Maxwell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (74)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Waterhouse Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,495
    • RESPITE Self-Funded Residential Care from £1,495
    • RESPITE Self-Funded Residential Dementia Care from £1,595

  • Prices will vary dependent on assessment of the individual.
  • (these prices are only a guideline, please contact Waterhouse Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Waterhouse Manor Care Home Reviews (9)

9.4

Waterhouse Manor Care Home has a Review Score of 9.4 (9.444) out of 10, based on 9 reviews in the last 2 years. Over all time Waterhouse Manor Care Home has 9 reviews.

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Review from Harris L (Grandson of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan recently stayed at Waterhouse Manor for respite care. She very much enjoyed the entertainment but most importantly, the care. From the moment they picked her up, they kept us up to date with day to day activities and she is now home feeling refreshed. My Nan thoroughly enjoyed her time during
her stay. The home has great facilities and a beautiful place for a break or permanent home. I would 100% recommend to friends and family.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your kind review. We are delighted to know your Nan had a refreshing break with us. Respite is a great way to unwind, experience life at Waterhouse Manor and endeavour in delicious, homemade meals in a safe and comfortable environment.


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Review from Allison P (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so thankful for the incredible experience my mum had during her respite care stay in a time of need. From the moment my Mum arrived, the staff made us feel at ease and their kindness and professionalism were evident throughout. The care home was warm, welcoming, and spotless, with a real homely
feel. Mum was well looked after, and it was clear to see that the staff took the time to get to know her needs and preferences. She enjoyed the activities, socialised with other residents and came back home feeling refreshed and in high spirits. It's such a relief to know she was in such good hands. I highly recommend Waterhouse Manor for anyone seeking respite care or a permanent home for their loved one.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for such a thoughtful review. We are gratified that you had an incredible experience with us and you were reassured that Mum was receiving high quality care and socialisation during her respite stay. We take pride of making a warm and welcoming environment for all.


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Review from Jane A (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in for respite care over Christmas as she has Alzheimer's. I had previously viewed the home by myself and was very impressed. We then had a visit with Mum and spoke to the staff and she chose her room. We then had a home visit to sort out all the paperwork which was much better than doing it
there. Mum had a good time and I felt that she was definitely in good hands. The facilities are lovely and the home is very community oriented which I like, nothing was too much trouble for them.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Jane for a 5-star review. We are pleased your Mum had a positive stay with us in a safe and welcoming environment. We aim to make processes as easy as possible for the resident and their family.


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Review from Alan W (Friend of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always very helpful and they engage as much as possible with my friend. She has dementia and the people at Waterhouse Manor really look after her well. She has lived alone for many years and it was difficult at first for her but she loves people and they have brought out her cheeky self
again.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Alan for your review. The social, emotional and physical wellbeing of our residents is very important to us. As a team, we are proud that we have made a positive difference to your friend's journey.


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Review from Jeni S (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one when I first met the CSM for Waterhouse Manor at a stall in the local shopping centre it has been life-changing for both my mum and us. Mum was previously in another care home and had been declining massively for the last 6 months as they were not meeting even the basic of care needs. Within
a week of coming and viewing the home Mum moved over.
I was initially worried about how she would settle in due to her Alzheimer's change can be extremely unsettling. My concern was unfounded, she has settled in amazing and is actually flourishing since moving in. The staff are amazing, really attentive and caring and nothing is forced at all. The food is restaurant quality and she is actually eating really well now. I cannot sing this home's praises enough. I have my mum back. My only regret is that we didn't do it sooner. I can highly recommend Waterhouse Manor to anyone looking for somewhere that truly genuinely cares for the residents. I never have to worry about Mum anymore.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for a touching review. Waterhouse Manor making a positive difference to your Mum's life and also yours is what we are here for. We are pleased you chose us and our teams take pride in providing excellent care and happiness to our residents.


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Review from Judith M (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Waterhouse are so involved with getting Mum to settle into a new way of living. They have taken so much responsibility off our shoulders, such a relief. Mum is encouraged to join in with activities, the nursing team ensure that she is taking her meds regularly and take great care of her
(even offering a glass of wine to cheer her). The chef always checks on what Mum is eating, and if she would like anything else. The front-of-house team are extremely responsive, answering all of our many questions and getting things sorted. I can't wait to take Mum to the cinema room, she loved going to the top floor and looking out at the sunset from the glass-walled balcony, Mum was even planning a party there in June 25. The premises are top-notch, so clean, so inviting and comfortable. We did look around a number of care homes prior to Mum moving and no other care home came up to the level of Waterhouse. Thank you to everyone who works there, for your amazing help and support.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for your very kind review. We are so glad that we have made a positive difference to you and your dear Mum. Our teams within the home enjoy working together to support your Mum to provide excellent person-centered care for her happiness and well-being. She is a pleasure to support at Waterhouse Manor.


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Review from Julia D (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Waterhouse Manor since the 23rd of September. She has settled in really well, and although would prefer to be living in her own home, seems very happy. Waterhouse Manor is a beautiful care home and has a homely, cosy atmosphere, but at the same time feels like a 5-star hotel. The staff
are excellent! The carers always encourage Mum to take part in the activities that are on offer and are so reassuring when we visit. The management team are very supportive to residents and family and always have everyone's best interests at heart. We were concerned about the transition when our Mum moved into Waterhouse Manor, but everything ran smoothly. All of the staff, from management, carers, receptionists, admin staff, Chef and kitchen staff, housekeeping and wellbeing staff are excellent! We couldn't have wished for any better. Thank you to you all. Mum's room is spacious and cosy, and she has all her things around her to make her feel at home. A huge thank you to all of you.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Julia, thank you for your kind review. It can be a difficult and anxious time moving homes. We are pleased we made a smooth experience and transition for you and your loved one. Our team take pride in their roles by providing excellent person-centred care and 5* service to our residents and families.


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Review from Hayley E (Goddaughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked around several care homes within the local area and Waterhouse Manor was the one that stood out the most for me. A beautiful new home with outstanding service and staff. They took the time to get to know my Godmother and what mattered to her. The moving-in process was seamless and although
she had only gone in for a month to see how she felt, in less than a week she had decided to stay on as a permanent resident. My godmother is not always keen to socialise with others and is more than happy to just be in her own company but the staff always try to include her within the many activities that are available within the home, but at the same time respecting her wishes if she does not want to. The family are also included and asked to the events that they hold and you can also have meals with your family member at any time. I would say to anyone looking for a home for their loved one to take a look around. I would be very surprised if you were disappointed!

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Hayley for a 5-star review. We are so pleased that it was a smooth transition for you all and are happy with our care and services we provide. We pride ourselves at Waterhouse Manor on our excellent care, support, nutrition, wellbeing and ensuring the process is as easy as possible for our residents and families. Your Godmother is a pleasure to support.


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Review from Anne G (Daughter-in-law of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a home for a loved one can be a daunting task but the staff at Waterhouse Manor were very supportive and made the whole journey easier. We had several orientation visits with our family member and they were happy to answer any questions we had. They went out of their way to welcome us as a
family and not just the resident. They helped us personalise the room with items from home so it really felt like a home from home. I cannot fault the care and support that they give. It is truly personalised care adapting the way things are done to support the individual needs of our loved one. The activities are designed to engage them at an appropriate level and they have arranged trips out and visits which have been amazing experiences. We as are family are always welcome too and it has been lovely that the grandchildren have been able to join in. Thank you to the management team, care staff, activities coordinator, maintenance man housekeeping and the chefs. You do a wonderful job!

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Anne for such a kind review. We are pleased that you have had a positive experience with us and you are happy with the decision of choosing us as your loved one's new home. We take pride in providing excellent person-centred care to our residents. It is a pleasure to support your Mother-in-law at Waterhouse Manor.


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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for Waterhouse Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Waterhouse Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (2 Goods x 4) ) ÷ 108 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.463 Points relating to the number of positive Reviews for Waterhouse Manor Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 9 Positive Reviews ÷ 16 = 0.563

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (3)

Natalie

Natalie Maxwell

Job Title: General Manager

Joined: 2023

Natalie is the General Manager at Waterhouse Manor Care Home. She has been a Registered Nurse for 20 years and has worked in various settings within her career including hospitals, neurological care, prisons and care homes.


Natalie stated she feels privileged to commission Waterhouse Manor and passionate about ensuring all our residents are provided high-quality, person centred care to meet each individual’s needs.


In Natalie’s spare time, she enjoys watching her two sons playing football and spending time with family.


Milly

Milly Bunning

Job Title: Client Liaison Manager

Joined: 2024

Milly is the Client Liaison Manager at Waterhouse Manor with 7 years of experience working within Hospitality and Healthcare. She began her career within the care sector as a Healthcare Assistant in Orthopaedics attaining a Level 3 in Health and Social Care, Care Certificate and Level 2 in Principles of Dementia Care.


Milly is passionate about supporting people and their loved ones through the process from initial enquiry through to admission into Waterhouse Manor, ensuring it will be a smooth journey for everyone, understanding it can be an anxious time. Milly is always willing to help with any query, no matter how big or small with a smile. She ensures that each person has a positive experience and enjoys building rapport with residents, families, friends, partners and the community to enhance excellent service at Waterhouse Manor.


Hollie

Hollie Croft

Job Title: Deputy Manager

Joined: 2024

Hollie is the Deputy Manager at Waterhouse Manor.


She previously worked in the Childcare sector and wanted to use her care and compassion to enrich the Healthcare sector.


Hollie gained her Level 3 Health and Social Care in 2021 and has excelled in her care roles demonstrating leadership and enthusiasm. Hollie acts with integrity and in the best interests of the individuals and her team. Her skills ensure improved teamwork and morale; creating a positive work environment, where everyone feels valued, motivated and supported.


Hollie is people-focused and makes a positive impact on our residents.


In her spare time, Hollie enjoys spending time with her family and her two dogs. They have had many adventures together as a Military family.


Frequently Asked Questions about Waterhouse Manor Care Home

What types of Care is Waterhouse Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterhouse Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Waterhouse Manor Care Home have?

There are 74 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Waterhouse Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterhouse Manor Care Home to the centre of Peterborough?

2.5 mile(s) as the crow flies, distance by road may be significantly further.