Templeton Place Care Home has a Review Score of 9.3 (9.268) out of 10, based on 8 reviews in the last 2 years. Over all time Templeton Place Care Home has 8 reviews.
Review from D P (Sister of Resident) published on 13 March 2025
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Overall Experience
5.0 out of 5
Reply from Kay Mitchell, Home Manager at Templeton Place Care Home
Thank you so much for taking the time to write such a lovely review. We are so pleased to hear your positive comments about our home and Team. It has been a pleasure to meet all of your family and of course your brother- in -law.
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Review from L A (Wife of Resident) published on 4 February 2025
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Overall Experience
5.0 out of 5
Reply from Claire Roberts, Customer Relations Manager at Templeton Place Care Home
Thank you so much for your kind words about Templeton Place! We're delighted to hear how happy you are. Our team is dedicated to creating a warm and supportive environment, and it means a lot to know their efforts are making a difference.
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Review from J S (Partner of Resident) published on 17 January 2025
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Overall Experience
5.0 out of 5
Reply from Claire Roberts, Customer Relations Manager at Templeton Place Care Home
Thank you for sharing your feedback on our home, we are delighted that you are happy with everything we provide.
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Review from A V (Resident) published on 17 December 2024
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Overall Experience
5.0 out of 5
Reply from Kay Mitchell, Home Manager at Templeton Place Care Home
Thank you so much for taking the time to leave us such a kind review for Templeton Place. We are thrilled that you are enjoying your stay with us. Kindest Regards.
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Review from B W (Respite Resident) published on 2 December 2024
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Overall Experience
5.0 out of 5
Reply from Kay Mitchell, Home Manager at Templeton Place Care Home
We are so pleased that you would recommend Templeton Place Care Home and that you felt the care was second to none and enjoyed the interior of our home and the garden areas. Thank you for mentioning your comments re housekeeping of your ensuite, I was particularly pleased that we had the opportunity to discuss together during your stay. Thank you again and please do keep in touch. Kindest regards
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Review from A B (Son-in-law of Resident) published on 27 November 2024
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Overall Experience
5.0 out of 5
Reply from Kay Mitchell, Home Manager at Templeton Place Care Home
Thank you so much for taking the time to write a review for us at Templeton Place Care Home. We are delighted that Dad's mood and well-being has improved, that is lovely to hear. The team are very grateful for your kind comments, we very much appreciate you taking the time to leave these comments. Kindest regards.
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Review from P D (Son of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
Reply from Kay Mitchell, Home Manager at Templeton Place Care Home
Thank you very much for taking the time to write us a review. Mum has been a pleasure to care for and it has been lovely to meet your family. We are especially pleased that Mum is enjoying our fabulous dining experience and the companionship that Templeton Place offers. Many thanks again (Home Manager)
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Review from Tracy W (Friend of Resident) published on 18 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kay Mitchell, Home Manager at Templeton Place Care Home
Thank you so much for taking the time to write us a review for Templeton Place Care Home. We are so pleased that you were impressed with our fabulous new home and our helpful team members. Hope to see you when you visit soon.
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The Review Score of 9.3 (9.268) out of 10 for Templeton Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.968 for Templeton Place Care Home is calculated as follows: ( (91 Excellents x 5) + (3 Goods x 4) ) ÷ 94 Ratings = 4.968
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.3 Points relating to the number of positive Reviews for Templeton Place Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 8 Positive Reviews ÷ 16 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Home Manager
Joined: 2024
Kay Mitchell has over 20 years of experience in the care industry. Though she initially trained in accountancy, she discovered her true calling as a Health Care Assistant, working with people living with dementia. From there, she progressed to Senior Care, Deputy Manager, and ultimately Home Manager, overseeing both residential and nursing homes with capacities ranging from 54 to 75 beds. Kay holds several qualifications, including QCF Level 5 in Health and Social Care, ILM Level 4 in Management, and a CIPD Intermediate Diploma in HR Management. She was introduced to the ‘Eden Alternative’ model of care during her time managing a home in Wales, and later became an Eden Associate and the Welsh Eden Alternative Ambassador. Kay is passionate about helping residents live happy, fulfilled lives with variety and spontaneity. She feels fortunate to work in a role that allows her to connect with people who have led such interesting lives.
"As the Home Manager at Templeton Place, I am proud to lead a team that is passionate about delivering outstanding care and creating a supportive environment for our residents. My focus is on ensuring that every individual feels respected, safe, and truly part of our community. From the first enquiry to settling into their new home, I am here to provide guidance, support, and a warm, welcoming atmosphere, helping each resident feel right at home."
Job Title: Customer Relations Manager
Joined: 2024
Claire is the Customer Relations Manager at Templeton Place, where she is dedicated to supporting all individuals and their families. She offers specialist advice for those living with dementia and provides compassionate guidance to carers. With a strong focus on community engagement, Claire understands the unique needs of individuals and ensures their well-being by delivering the highest standard of appropriate care. Drawing on her extensive customer service experience, Claire is committed to fostering meaningful connections, delivering exceptional support, and enhancing the lives of residents and families at Templeton Place.
“It’s a privilege to support individuals and their families throughout their care journey, and doing so at Templeton Place is incredibly rewarding. I focus on providing guidance and reassurance every step of the way, from the initial enquiry to ensuring a warm and seamless welcome into their new home.”
