Carpenders Park Care Home

Oxhey Lane, Carpenders Park, Watford WD19 5RJ
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9.8 13 Reviews
  • Carpenders Park Care Home, Watford
Carpenders Park Care Home, situated near Watford in Hertfordshire, just northwest of London, is a newly established facility designed to offer a luxurious lifestyle paired with exceptional personalised care for its residents. With 76 bedrooms, this purpose-built home aims to provide a comfortable and homely environment.

Services include person-centred residential, respite, and specialised dementia care, spanning three floors.

Upon entering the premises, you will immediately feel the warm and inviting atmosphere enveloping you. With state-of-the-art amenities and a commitment to providing the highest quality of care, support, and social engagement, the team ensure that every resident is treated with dignity, kindness, and compassion.

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Care Provided by Carpenders Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Masterson (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Carpenders Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • All our fees are subject to a care needs assessment and room choice. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Carpenders Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, please respect residents' meal times.


  • Parking

  • Large car park at Carpenders Park Care Home.


Carpenders Park Care Home Reviews (13)

9.8

Carpenders Park Care Home has a Review Score of 9.8 (9.816) out of 10, based on 13 reviews in the last 2 years. Over all time Carpenders Park Care Home has 13 reviews.

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Review from M G (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place. The staff are very friendly, and professional. I was very impressed. The other residents I saw were all nicely dressed, and obviously very well looked after. I am confident that anybody coming to reside in this particular home would be totally safe and cared for at the highest possible
level.

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

Thank you so much for your kind review and recognising the incredible team we have.


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Review from Wendy T (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team enough for their care and compassion they have shown to my mum but to us as a family as well. I love that every member of the team are approachable, polite and friendly. I have the satisfaction of knowing my mum is safe, cared for and no longer lonely. To see how happy she is
just means the world to me. I get to spend quality time with her now rather than a full time carer. I've got my mum back.

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

Thank you for your kind review and we're thrilled you're happy and enjoying being a daughter again. We so enjoy seeing families coming back together.


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Review from Paul T (Son-in-law of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two staff members in particular and the team have all been magnificent both in facilitating getting my mother-in-law admitted to Carpenders Park Care Home, dealing with social services and all the issues this entails. I cannot speak highly enough of two staff members in particular. Once there, the team
are all friendly, Efficient and caring. The home itself is spectacular to see that her mother has a new lease of life, especially as she is now over 100 years old. I cannot recommend this facility highly enough.

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

We are so glad you are happy with the care we are delivering and our team will be thrilled to read your kind words. It's been a pleasure welcoming you all into our family.


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Review from R H (Resident) assisted by family/friend published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful and kind during my stay at Carpenders Park Care Home. I'm happy to remain here now on a permanent basis.

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

We are so glad you have decided to stay. It has been our pleasure welcoming you into our lovely home and to join our growing family.


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Review from Nicky J (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to have found Carpenders Park Care home for my dad who was in need of emergency respite care in December. I knew as soon as I walked through the doors that dad would be ok here! Not only is it spotlessly clean and beautiful, but more importantly every staff member is kind and caring!
From the manager and staff in the office, and on reception who are always available to help and offered me such kind support when dad first arrived and continue to do so, to the housekeeping staff who make sure dad always has clean clothes and clean surroundings to the teams that serve meals and the care for residents, every one of them are kind and care!
Dad is being very well looked after and all his needs are being met. He is enjoying the beautiful food which is thoughtfully prepared and presented as well as the constant supply of snacks he is offered. He is comfortable, safe and warm and has a constant watchful eye on him 24/7!

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

Thank you so much for your review. Our team work very hard to ensure our ladies and gents are well cared for and supported at Carpenders Park Care Home. This will mean so much to them.


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Review from J S (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care that my dad is receiving and the support that my mum has received at a difficult time. The staff are all very friendly and nothing is too much trouble. The facilities at the care home are lovely especially the bistro. I also feel that we have been kept informed about
dad's care and that if there was any problem we would be contacted.

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

Thank you for your lovely review. This means a lot to our team.


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Review from J I (Wife of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the treatment my husband has received. I am in the fortunate position of living nearby and visit every day. Everybody is welcoming and helpful. Nice, calm atmosphere. Comfortable room.

Reply from Laura Mills, Senior Customer Relations Manager at Carpenders Park Care Home

Thank you so much for your lovely review. We're really glad things are going well for you all as a family.


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Review from Susan M (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to write to say how well my dad has been treated. I felt comfortable enough to go on holiday and was kindly sent messages from one staff member in particular, which made me so grateful that I could relax and not worry. Two members of staff are also amazing as is everyone here. My dad is always
saying how well he is looked after.

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

Thank you for your lovely review. The team will be forever grateful for your appreciation and It has been our pleasure to look after you all as a family.


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Review from Richard V (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has become a lot livelier since moving into the home, interaction being the main part of this. Her room, the food and all the staff are excellent. My brother and I are pleased she settled. Would highly recommend anybody else thinking of care homes to have a look!

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

Thank you for your kind review, we're all thrilled your mum is doing so well.


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Review from S G (Niece of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything absolutely excellent. Outstanding staff.

Reply from Laura Mills, Customer Relations Manager at Carpenders Park Care Home

Thank you so much for your score. Its really appreciated by us all here at Carpenders Park Care Home.


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Review from M R (Wife of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Carpenders Park Care Home, he stayed there for two weeks (respite) after coming out of hospital.
The care he received was unbelievable from all staff and carers. They're all a great credit to the centre.
Some of the staff went about and beyond.

Reply from Laura Mills, Senior Customer Relations Manager at Carpenders Park Care Home

Thank you for taking the time to leave a review for Carpenders Park Care Home. We are so pleased to hear that your husband was well cared for by our staff team and that they always went above and beyond for him during his stay.


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Review from Leanne C (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had managed at home with carers and an awful lot of support from my Sister and me. After a long stay in hospital, we realised Mum needed more support. Many homes in the Watford area were visited, but Carpenders Park home was head and shoulders above the rest, in their decoration, carers, and management.
Unfortunately Mum has very recently passed away, but I cannot thank Carpenders Park staff enough for caring for Mum so well and making her feel safe and welcome. Most of all they gave me my Mum back. My sister and I were able to spend quality time with Mum, without worrying about her.
Whilst in there, it was my sister's 50th Birthday. They home-baked cakes and scones, ordered flowers, a bottle of bubbly, and a gorgeous card. Then put on a tea party for Mum and close family to celebrate her daughter's 50th. In my books, you do not get better love and care than that. My only concern was she was not able to spend longer in this wonderful environment.

Reply from Claire Masterson, Home Manager at Carpenders Park Care Home

Thank you for taking the time to leave such a lovely review for Carpenders Park Care Home. We are pleased to hear that we could provide a safe and welcoming home for your mum during her time with us. We are also glad we could support you as a family. I will share your kind words with the rest of the staff team.


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Review from Z W (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I searched high and low for the perfect care home for my mother. A wonderful lady who kept a beautiful home and only deserved the very best. As soon as I walked into Carpenters Park I just knew it was the perfect place.
The Management team and carers are outstanding, nothing too much trouble and always
on hand to fulfill any requirements. Their personal touch made the whole transition easy, and the care they gave her while she was there was faultless. The only bad part was that she only got to experience it for 2-3 weeks as her general health just couldn't fight another battle against pneumonia. While she was there she was the healthiest and happiest I'd seen her in years and I want to thank everyone at the home for giving me and my sister our mum back to enjoy those special moments with her before she passed.
Keep up the amazing work!

Reply from Claire Masterson, Home Manager at Carpenders Park Care Home

Thank you for taking the time to leave a review for Carpenders Park Care Home. We are so pleased to hear that you were happy with the quality of care our staff team provided and it was a privilege to have cared for your mum. I will share your kind words with the rest of the team.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Carpenders Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Carpenders Park Care Home is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.855 Points relating to the number of positive Reviews for Carpenders Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 13 Positive Reviews ÷ 15.2 = 0.855

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (7)

Claire

Claire Masterson

Job Title: Home Manager

Joined: 2024

Claire is the Home Manager at Carpenders Park Care Home, she brings many years of experience in the care sector. She is passionate about delivering the highest standards of care and support.


Margarita

Margarita Melendez-Fernandez

Job Title: Client Services Manager

Joined: 2024

Margarita Melendez-Fernandez is the Client Services Manager at Carpenders Park Care Home. Margarita has over 20 years of experience in the catering and hospitality industry and she ensures that our care home maintains the highest standards. She loves working with the friendly staff at Carpenders Park and is dedicated to looking after our residents.


Julie

Julie Wicks

Job Title: Deputy Manager

Joined: 2024

Julie Wicks is our Deputy Manager at Carpenders Park Care Home and brings over 7 years of experience in the care sector. In her daily duties as Deputy Manager, Julie manages audits, staff training, medication administration, and supports and supervises the staff team at Carpenders Park. Julie is passionate about ensuring residents are safe and enjoy the best quality of life possible.


Fay

Fay Hylton

Job Title: Home Administrator

Joined: 2024

Fay Hylton is our Home Administrator at Carpenders Park Care Home. Day to day, Fay addresses queries, assists staff, and ensures everything runs smoothly in our care home. She loves meeting new people and enjoys making tea and coffee for the residents, engaging in one-on-one conversations


Jade

Jade Tearle

Job Title: Housekeeper

Joined: 2024

Jade Tearle is a Housekeeper at Carpenders Park Care Home with 8 years of experience within the hospitality sector. She enjoys building relationships with residents and families, aiming to brighten their daily lives. Jade is passionate about maintaining the homes cleanliness and creating a warm, family like atmosphere.


Natalie

Natalie White

Job Title: Supporting Home Manager

Joined: 2024

Natalie White is the Support Manager at Carpenders Park Care Home and works to ensure a seamless experience for staff, residents, and guests at the home. She is enthusiastic about helping Carpenders Park strengthen its connection with the local community near Watford and supporting individuals as they navigate their journey through the care home.


Laura

Laura Mills

Job Title: Senior Customer Relations Manager

Joined: 2024

Laura Mills is the Senior Customer Relations Manager at Carpenders Park Care Home. As the first point of contact for enquiries, she takes pride in offering support and guidance to those embarking on a new chapter in their lives. Laura’s passion for meeting new people and her commitment to creating a warm and welcoming atmosphere are at the heart of her work.


Frequently Asked Questions about Carpenders Park Care Home

What types of Care is Carpenders Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carpenders Park Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Carpenders Park Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Carpenders Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carpenders Park Care Home to the centre of Watford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.